Fluent Home
7.7
Overall Score
Author: Kalicia Bateman
Fluent Home is a company whose team members have 70 years of combined experience in the security industry. The company offers customizable, state-of-the-art security, technology, and energy management products and services. Fluent Home builds custom smart security and energy-efficient home automation systems. With every family having different needs, Fluent Home makes it a priority to have flexible packages — from basic security equipment to advanced home automation.
Fluent Home offers convenience by providing you with its Alarm.com app so you can access, monitor, and control all your systems from one integrated interface. Additionally, Fluent Home prides itself on delivering exceptional customer service and the company strongly believes in giving back to the community through charitable donations.
Top Ranked Companies
The Good
- Customizable Plans and Equipment
- Home Automation
- Remote Control Access via the Alarm.com App
- 24/7 Burglary and Theft Monitoring
- Fluent Guarantee and Lifetime Warranty
Customizable Plans and Equipment
Fluent Home does not provide pre-built packages, rather it offers you a custom solution that allows you to hand-select security equipment that suits your needs so you don't have to pay for features you don't need. This provides more versatility to customers and peace of mind that they won't be missing out on any camera or security solutions they desire. Fluent Home costs will vary depending on the plan you select (home automation and added security equipment will increase your monthly fee), and all security packages require a 36-month contract.
Standard Features Included
- Fluent 24/7/365 burglary & theft monitoring
- Easy-to-use touchscreen control panel
- Customized 8-point security system
- Remote web & mobile access/control
- Remote arm & disarm alarm system
- Email and text notifications
Optional Features Included
- Carbon monoxide monitoring
- Flood sensors & freeze detection
- Personal emergency device (medical)
- Lighting control
- HVAC control
- Automated door locks
- Remote real-time video
Home Automation
Fluent Home is more than just an alarm company; it offers home automation capabilities along with its home security systems. With Fluent's smart home automation, you can:
- Monitor and remotely control door locks
- Adjust thermostat
- Access 24/7 live video feed from your doorbell camera and indoor security camera
- Turn on/off your lights remotely
- Arm/disarm security system remotely
- Receive security notifications via the Fluent App
Remote Control Access via the Alarm.com App
Fluent Home also provides you with its Alarm.com app upon installation so you can access, monitor, and control your system remotely in real-time. This is great for consumers who want access to their home security system from anywhere at any time.
24/7 Burglary and Theft Monitoring
Fluent Home offers 24/7 burglary and theft monitoring 365 days a year while providing you with an easy to use touchscreen control panel, a customized 8-point security system and will send you email and text notifications when necessary. Fluent Home security systems also sport motion sensor and glass break detector functionality. Motion detectors are easy to install, and even easier to monitor from your smartphone mobile app. Fluent Home's monthly monitoring service rates start at $29.99.
Fluent Guarantee and Lifetime Warranty
Unique to Fluent Home, the security company provides its customers with this guarantee: to only use state-of-the-art equipment, 80% of all support calls answered within 60 seconds, resolution of customer concerns on the first call, or service issues guaranteed to be serviced within seven days, and any customer not serviced within one week will receive free monitoring until their issue is resolved. In addition, Fluent Home security warranties all its equipment for the lifetime of the customer.
The Bad
- Prices Not Disclosed on Website
- Three-Year Contract
- $99 Moving Fee
- No 30-Day Money-Back Guarantee
Prices Not Disclosed on Website
Fluent Home doesn't post any equipment pricing information on its website, rather the company asks that you contact a sales rep so it can provide you with a custom quote based on your specific needs. That's not necessarily a bad thing because by doing so you will only be paying for those products and services you actually need. However, this is definitely inconvenient for any homeowner looking to quickly and easily compare Fluent Home's prices to other home security providers.
Three-Year Contract
Fluent Home requires a three-year contract for its services. This is a somewhat common contract length within the home security industry but with the company's higher video monitoring prices, this may prove to be too expensive for some consumers. Especially with a moving fee and no money-back guarantee, be sure to understand all the terms before committing to Fluent Home's long-term contract.
$99 Moving Fee
Fluent Home does offer removal, transport, and reinstallation services to its customers, however, the company charges $99 to move the security system to a new location. Many security providers offer moving options free of charge. This is unfortunate for any consumers who may move during their contract with Fluent Home. If this is the case, you may want to consider looking into a home security provider that does not charge a moving fee.
No 30-Day Money-Back Guarantee
Unlike many home security companies, Fluent Home does not offer a 30-day money-back guarantee. The company does allow you to cancel your services for up to three days after you sign your agreement. However, this is not an ample amount of time for customers to change their minds if they decide Fluent Home is not for them. If you want more of a trial period, we suggest looking into other home security providers.
The Bottom Line
Fluent Home advertises state-of-the-art products and professional monitoring services. Fluent Home provides a lifetime warranty for its equipment. However, in the company's reviews, customers note faulty equipment and a variety of other complaints, including poor customer service. Customers also have to pay a $99 moving fee if they want to transfer their home security system to a new home.
Customer reviews are often the most telling information you can gather to determine whether a company is worth doing business with. Read Fluent Home reviews below if you are interested in hearing what current and past customers have to say about the home security provider.
Key Takeaways from Home Security Reviews
We analyzed all the home security reviews on BestCompany.com to understand the motivations of customers who leave a given star rating. Through careful analysis, we identified some common factors that lead to particularly positive and negative experiences. Read our report to learn the key takeaways from other customers’ experiences.
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