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Fluent Security

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562 User Reviews

6.3

Overall Score

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Fluent Security is a company whose team members have 70 years of combined experience in the security industry. The company offers customizable, state-of-the-art security, technology, and energy management products and services. Fluent Security builds custom smart security and energy-efficient home automation systems. With every family having different needs, Fluent Security makes it a priority to have flexible packages — from basic security equipment to advanced home automation.

Fluent home security offers convenience by providing you with its Alarm.com app so you can access, monitor, and control all your systems from one integrated interface. Additionally, Fluent prides itself on delivering exceptional customer service and the company strongly believes in giving back to the community through charitable donations.

However, looking through Fluent Security reviews, many consumers are dissatisfied with the company's services and note poor customer service, hefty prices, and faulty equipment. Especially with a short equipment warranty and a 36-month contract, you may want to consider looking into other home security companies before making your final purchase decision. 

 

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The Good

  • Customizable Plans and Equipment
  • Home Automation
  • Remote Control Access via the Alarm.com App
  • 24/7 Burglary and Theft Monitoring
  • Fluent Guarantee

Customizable Plans and Equipment

Fluent home security does not provide pre-built packages, rather it offers you a custom solution that allows you to hand-select security equipment that suits your needs so you don't have to pay for features you don't need. This provides more versatility to customers and peace of mind that they won't be missing out on any camera or security solutions they desire.

Standard Features Included

  • Fluent 24/7/365 burglary & theft monitoring
  • Easy-to-use touchscreen control panel
  • Customized 8-point security system
  • Remote web & mobile access/control
  • Remote arm & disarm alarm system
  • Email and text notifications

Optional Features Included

  • Carbon monoxide monitoring
  • Flood sensors & freeze detection
  • Personal emergency device (medical)
  • Lighting control
  • HVAC control
  • Automated door locks
  • Remote real-time video

Home Automation

Fluent Security is more than just an alarm company; it offers home automation capabilities along with its home security systems. With Fluent's smart home automation, you can:

  • Monitor and remotely control door locks
  • Adjust thermostat
  • Access 24/7 live video feed from your doorbell camera and indoor security camera
  • Turn on/off your lights remotely
  • Arm/disarm security system remotely
  • Receive security notifications via the Fluent App

Remote Control Access via the Alarm.com App

Fluent also provides you with its Alarm.com app upon installation so you can access, monitor, and control your system remotely in real-time. This is great for consumers who want access to their home security system from anywhere at any time. 

24/7 Burglary and Theft Monitoring

Fluent offers 24/7 burglary and theft monitoring 365 days a year while providing you with an easy to use touchscreen control panel, a customized 8-point security system and will send you email and text notifications when necessary. Fluent Security systems also sport motion sensor and glass break detector functionality. Motion detectors are easy to install, and even easier to monitor from your smartphone mobile app.

Fluent Guarantee

Unique to Fluent, the security company provides its customers with this guarantee: to only use state-of-the-art equipment, 80% of all support calls answered within 60 seconds, resolution of customer concerns on the first call, or service issues guaranteed to be serviced within seven days, and any customer not serviced within one week will receive free monitoring until their issue is resolved.

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The Bad

  • Prices Not Disclosed on Website
  • Fluent Security Cost
  • Three-Year Contract
  • Negative Fluent Security Reviews
  • Short Equipment Warranty
  • $99 Moving Fee
  • No 30-Day Money-Back Guarantee

Prices Not Disclosed on Website

Fluent Security doesn't post any equipment pricing information on its website, rather the company asks that you contact a sales rep so it can provide you with a custom quote based on your specific needs. That's not necessarily a bad thing because by doing so you will only be paying for those products and services you actually need. However, this is definitely inconvenient for any homeowner looking to quickly and easily compare Fluent Security's prices to other home security providers. 

Fluent Security Cost

Fluent Security has high monthly monitoring service rates starting at $51.99 with upfront fees starting at $99. Fluent Security costs will vary depending on the plan you select (home automation and added security equipment will increase your monthly fee), and all security packages require a 36-month contract. 

Three-Year Contract

Fluent Security requires a three-year contract for its services. This is a somewhat common contract length within the home security industry but with the company's higher video monitoring prices, this may prove to be too expensive for some consumers. Especially with a moving fee and no money-back guarantee, be sure to understand all the terms before committing to Fluent Security's long-term contract.

Negative Fluent Security Reviews

Although there isn't a large amount of Fluent Security quite yet, the majority of the current reviews are extremely negative. Consumers note poor customer service, dysfunctional equipment, and lengthy contract. Poor reviews don't provide peace of mind to consumers that Fluent Security is a quality home security solution. 

Short Equipment Warranty

Fluent Security only offers a 90-day warranty for its products. Most home security providers offer 2-year warranties or even lifetime warranties. With such a short equipment warranty, consumers may have to offer up their own money to replace any broken or malfunctioning products. 

$99 Moving Fee

Fluent Security does offer removal, transport, and reinstallation services to its customers, however, the company charges $99 to move the security system to a new location. Many security providers offer moving options free of charge. This is unfortunate for any consumers who may move during their contract with Fluent Security. If this is the case, you may want to consider looking into a home security provider that does not charge a moving fee.

No 30-Day Money-Back Guarantee

Unlike many home security companies, Fluent Security does not offer a 30-day money-back guarantee. The company does allow you to cancel your services for up to three days after you sign your agreement. However, this is not an ample amount of time for customers to change their minds if they decide Fluent Security is not for them. If you want more of a trial period, we suggest looking into other home security providers.

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The Bottom Line

Fluent Security advertises state-of-the-art products and professional monitoring services. However, in the company's reviews, customers note faulty equipment and a variety of other complaints, including poor customer service. Fluent's equipment warranty is also only 90 days after purchase, so if something goes wrong after that time period, the customer is responsible for paying for replacements. Customers also have to pay a $99 moving fee if they want to transfer their home security system to a new home.

Although Fluent Security allows customers to customize plans based solely on their specific needs and a few other helpful offerings, we suggest looking into a home security company with better consumer reviews.

Customer reviews are often the most telling information you can gather to determine whether a company is worth doing business with, and Fluent's reviews aren't great. Read Fluent Security reviews below if you are interested in hearing what current and past customers have to say about the home security provider.

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Star Rating

3.4

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562 Reviews

Review Breakdown

5 grade

45%

4 grade

13%

3 grade

7%

2 grade

8%

1 grade

27%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Featured Review

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Kaye Notarianni McDade Arvada, CO

I have had a wonderful experience using this company. The company has been very kind and understanding in my circumstances and were willing to help me in any way they could. They helped me with a couple of different scenarios in order to for me to have options to choose from. I never felt hurried or rushed. I was never treated like I was a "voice" on the phone, nor felt like I was just a number. I highly, highly recommend this company! They greatly calmed my fears during a difficult time in my life.

1 month ago

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Featured Review

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Randy Armitage

Our experience with this company from sales, install, resolving technical issues and day to day monitoring has been excellent.

2 weeks ago

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Cheryl Sharon, PA

Sometimes customer service is slow with their responses but the equipment has worked well for me other than the battery dying I haven’t had any issues.

5 minutes ago

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Mary Canton, OH

The alarm system works. I had some issues with the Arlo cameras and with the pandemic they would not send anyone out so it took me a week or two to try to figure out how to get them working again.

5 minutes ago

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Terry Akron, OH

Customer service has been really helpful with me. They have been very patient and secured the problem. I like the equipment except for the doorbell. I have had a lot of issues with them.

5 minutes ago

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Dewey Colorado Springs, CO

It works great. It is easy. I never have a problem with it.

5 minutes ago

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Juanita Denver, CO

Prices are really competitive and it is easy and convenient. Sometimes it is hard to get a hold of people because they are not in my area.

5 minutes ago

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Anonymous Powell, OH

Top notch security. At one point someone came out and went over everything and checked the internal system and I appreciated that. It is another level of protection.

5 minutes ago

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Ronnie Carson, WA

It’s the best deal because they notify me right away I something happens. It takes care of everything I need it to. I am satisfied with what they do.

5 minutes ago

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Renee Collignon Bloomington, IL

Worst possible company I have ever been involved with. Wont answer calls, had a break in and had to call police myself. I can’t say for sure, I don’t believe anyone was monitoring my home. Still wanted me to pay 80% left on contract, I said I’m not paying u anything for the nothing you provide. Dealing with them (was and is still ongoing,) the worst experience of my life. If I could give a minus star I would. I don’t usually do reviews, but be mindful, they only want your money.

16 hours ago

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Titus Dayton, OH

They should do more with doorbell cameras but all their stuff is reliable. Besides having to put in a battery one time, I haven’t had to do anything.

22 hours ago

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Bradley Canton, OH

Can’t get a hold of the company. They won’t answer my questions. We are canceling them in July. It goes off all the time with false alarms.

22 hours ago

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Gilbert Pittsburgh, PA

They don’t give complete information when you sign up. The equipment is okay. It is security. They just need to be upfront.

22 hours ago

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Anonymous Toledo, OH

Sometimes it works and sometimes it doesn’t but I like the price and the stuff is reliable.

22 hours ago

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Elsa Amherst, OH

Anytime I’ve pressed the button, they have made it out so there are no problems.

22 hours ago

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David Columbus, OH

It is cheaper because they use other people’s equipment. All my problems I’ve called about have been solved.

22 hours ago

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Donald Toledo, OH

Everybody we’ve talked to in the company has been very nice and knows what they are talking about. We feel protected because we had someone break in before and had a different security system then. It works very well. We don’t have any problems.

22 hours ago

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Nina Dayton, OH

Sometimes it goes off on its own for no reason but when I’ve called I’ve gotten immediate action.

22 hours ago

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Jacqueline Toledo, OH

Easy to use, I never have problem. I’ve only had to call customer service one time and they were very nice.

22 hours ago

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Steve Kalispell, MT

Support has issues. I can’t get anybody to come out here. If they do show up they don’t have the batteries to replace the ones that need replacing. It works except for the issues.

22 hours ago

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Margo Dayton, OH

Their service stinks. When you call, you wait for one to three weeks to get service. Our alarm has been going off and they don’t answer consistently. They need to get closer to their customers.

22 hours ago

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Christie Indianapolis, IN

We’ve had it for a long time so it is starting to show some tear but they have always been real good about fixing things. It is easy to use. I like the features in the service and they program they put together for me.

22 hours ago

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Carolyn Rockport, IN

When the alarm is turned on, I don’t have to worry. I feel secure. I never have any problem with it. It always works good.

22 hours ago

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Nancy Cut Bank, MT

Pushy salesman. The service tech doesn’t live in our state but they come from far away anytime we have a problem. They have a tax deduction.

22 hours ago

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Joan Richmond, KY

Can’t fault them as long as it works and it works. Even when I ask them things that are kind of hard, they always do it for me.

22 hours ago

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Sarah Springfield, OH

Other than the batteries going bad we don’t have any problems. The service lady talked us through how to replace the battery. I know the house is secured at night.

22 hours ago

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Kari Dayton, OH

It is cheaper than what we had before and we haven’t had any problems with any of it.

22 hours ago

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Ben Mooresville, IN

After having to deal with their customer service, I don’t have many nice things to say about them. They were not very receptive to our needs. You are on hold forever to speak with someone. I waited forty five minutes. They need to overhaul their renewal contacts. It is not fair to hold someone accountable to a five hundred dollar fee after they have been a customer for five years and they want to cancel their service because of a medical condition when they have to move out of their house.

22 hours ago

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Nancy Columbus, OH

I’m very pleased with it. I like that they have a camera door hook up. It lets me what is going on.

22 hours ago

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Rose Fort Wayne, IN

Wouldn’t recommend Fluent to anybody. The equipment is garbage. It wakes me up at one thirty in the morning and I yanked it off the wall and threw it in the garbage. They also lied to me about the contract. They told me it was two years but it really is five years.

22 hours ago

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Lakiesha Cincinnati, OH

I might be changing. They need to do better and update their system.

22 hours ago

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Jason Cincinnati, OH

Good customer service. They are prompt and always alert and there for me. The equipment is good. It works well.

22 hours ago

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Barbara Columbus, OH

If there is a problem, I call and they take care of it. I have not problems with the system, it is a good company. I can leave my home and go to bed at night and know it is secure.

22 hours ago

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Anonymous Columbus, OH

It gives me peace of mind, but it could be better if I could reach it from anywhere not just at home.

22 hours ago

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Shirley Dayton, OH

I had ADT for years and switched to Fluent Security because I was on the look out but now I am on the verge of going back to ADT. They were okay for the first year but after they never respond. The phone rings and rings and nobody answers.

22 hours ago

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Leon Aurora, CO

I like the fact everything is wireless. It is a lot easier. The response time is quick and accurate. I am a truck driver so I like that they are protected when I am not at home. They called the fire department when the smoke detector went off.

22 hours ago

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Cecil Coram, MT

For this area Fluent Security is the quickest to contact law enforcement. The customer service is good. They are always there for you.

22 hours ago

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Lela Des Moines, IA

Really enjoy it. It works pretty good. The best thing is the security. Every time something happens, they always call to see if there was a problem.

22 hours ago

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Cynthia Cleveland, OH

The gentleman from Fluent that came here and gave us a demonstration and went through everything made us decide to go with them and we have been happy ever since. They call us every time the alarm goes off and we feel very secure.

22 hours ago

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Ryan Toledo, OH

The glass sensors are too sensitive.

22 hours ago

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Anonymous Akron, OH

Seems to work. When I call them, they are able to help me. We save money and get pretty much the same service as anywhere else.

22 hours ago

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David Toledo, OH

Simple and easy to use equipment. Customer service never has any issues.

22 hours ago

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Charlotte Youngstown, OH

Customer service is attentive and answer with a pleasant smile. There are no real problems. When the smoke detector goes off, they do call.

22 hours ago

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Terri Waterloo, IA

Since we switched to Fluent we have had no problems. It is a good service. When the alarm goes off, they call.

22 hours ago

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Kathy Columbus, OH

My needs are taken care of. It is average security. There are no bells and whistles. Just what I need, simple.

22 hours ago

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Walter Toledo, OH

I feel very secure with the alarm system on the house. It seems very accurate. But, there is no one in our area to come out and service it.

22 hours ago

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Pamela Jackson, MS

Customer support responds quickly. The equipment doesn't hold a battery charge, though.

22 hours ago

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Kathy Dayton, OH

The best part is knowing whether or not someone trying to get into my home. If some is, they are able to help me stop it. I accidentally set my alarm off yesterday and they were right on it. They called me right away. It is a pretty good deal.

22 hours ago

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Charna Toledo, OH

A lot better than ADT. It is a lot easier to use and it tells me when my doors are open. They are all nice.

22 hours ago

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Jillian Denver, CO

The best thing about having Fluent Security is the peace of mind knowing that my house is safe and monitored. The equipment is updated and working well. They always honor integrity. They are pretty responsive.

22 hours ago

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