Custom Security Systems

When you get a system, any charges for equipment are rolled into the monthly monitoring. That usually lasts 36 months. After those 36 months, your equipment charge rolls into a "warranty", without your knowledge or active consent. I learned this after paying for this "warranty" for 5+ years after my equipment was paid for. I needed a new panel. The cost? $350.00, for an upgraded unit, when I asked for the same basic panel. After insisting that I did not need an upgraded panel, I was told the basic panel costs about $70. Instead of replacing it under that warranty that I never asked for, they decided the best resolution, for them, was to charge me $72, in monthly installments of $2, for equipment under warranty, because that's how warranties work? When asked about this, I was told, "How long do you expect us to cover the equipment", to which I replied, "As long as it's under this warranty I never asked for and have been paying unknowingly for 5+ years!" That was not an option. So to summarize: You will pay for the equipment, and after that, the payments will be automatically rolled into a equipment warranty that seems to cover everything except equipment, making it a scam, rather than a warranty. Finally, when I asked why customers were not contacted to see if they wanted this "warranty", I was told that would be too burdensome for Custom Security to contact customers about continuing the warranty. So, enjoy the scam, if you go with these shysters. My advice, pick any other company. Any of them would be better than this clown show.