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Custom Security Systems

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LAST UPDATED: September 13th, 2019

Custom Security Systems provides user-friendly alarm systems for its customers in Baton Rouge, Louisiana. The company is not transparent on its website regarding its monthly monitoring rates and requests that consumers contact them for a free quote. Customers must be enrolled in a service contract for at least one year.

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The Good

  • 24/7 Professional Monitoring
  • Personalized Home Security Systems
  • Remote Access
Custom Security Systems provides personal home security solutions for its customers with no upfront costs and 24/7 professional monitoring included. Customers choose the equipment right for their needs and the cost of the equipment is rolled into the monthly monitoring costs. The company's services include burglary protection, fire safety, environmental management, video surveillance, and home automation. Customers receive instant text/email alerts the moment any home security alarm or sensor is triggered so customers are aware of all home activity as it occurs. Customers can view inside the home from a remote location with video surveillance technology. Many home security features can be scheduled and managed through a mobile app on the customer's smartphone. Customers can manage thermostat settings, home lighting, and door entry access. Online reviews are mainly positive in regards to the company's customer service experience.

The Bad

  • No Pricing Disclosure on Home Security Equipment and Monthly Monitoring
  • No Contract Length Disclosure
  • No Cancellation/Service Transfer Fee Disclosure
  • Limited Equipment Warranty

Custom Security Systems does not disclose its monthly monitoring rates for its customers on its website. There is no provided information on how long service agreements are required to be maintained. Most home security providers require contracts lasting three to five years. The company's warranty is limited to one year for performance, material, and workmanship. If contracts are three years in length, customers are responsible for all replacement parts and service repair costs. The company does not disclose its cancellation policy on its website. Customers who choose to end their contracts before expiration may be subject to an early termination fee. This is typically the remaining balance left on the account for the equipment and monitoring service and is due immediately. It is also unclear if customers will be charged a service transfer fee if they move to a new residence.

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The Bottom Line

Custom Security Systems provides personalized home security solutions with 24/7 professional monitoring, no upfront costs, and mobile remote access; however, the company's policies regarding all service fees and contract lengths are not made transparent to the general public and the equipment warranty is limited compared to offering from similar competitors.

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