Name: Cove
Rating: 4.6

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Verified Customer

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Customer

They're Awesome!!! I've enjoyed the service and support. I wish they had an additional keypad for the back door.

3 years ago

Reply from Cove

Thanks for your review! We are planning on being able to add a second keypad for the system. That update will be in the future. Thanks again!

Nov. 11th, 2020

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Verified Customer

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Kevin Davis

Top-notch through and through. Ease of installation was surprising. The system performs well and is user-friendly.

3 years ago

Reply from Cove

Thanks for our wonderful review! We greatly appreciate it!

Nov. 11th, 2020

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Verified Customer

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Scott

They are very friendly and when they send text about alarms and I respond they don't need to call if I say it's ok

3 years ago

Reply from Cove

We are so pleased that you are satisfied. Thanks for the review, Scott.

Dec. 17th, 2019

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Verified Customer

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T Smith

Love my security system. Wish they would not call the police after I cancel or confirm false alarm because i am charged 250.00 each time

4 years ago

Reply from Cove

Thanks for the review T Smith.

Jul. 17th, 2019

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Verified Customer

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Deb

Great home security system and excellent response time. I do wish they offered an outdoor camera and a video doorbell

4 years ago

Reply from Cove

Thanks for the kind review Deb. We appreciate the feedback. We will have a doorbell camera soon and an outdoor camera native to our system as well.

Jul. 2nd, 2019

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Verified Customer

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Momof4

Ease of setting up and using. Getting multiple different text messages when alarm is accidentally triggered.

4 years ago

Reply from Cove

Thanks, mom of 4. Great review.

Jun. 14th, 2019

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Verified Customer

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Crystal

Installation was simple and hassle free, and it's been easy to to get in touch with anyone when I need.

4 years ago

Reply from Cove

Thanks, Crystal for the review. We love to be very accessible to our customers.

Jul. 17th, 2019

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Verified Customer

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Jonathon B.

Great experience! The text and calling should only be called and text only if i didn't cancel the request.

4 years ago

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Verified Customer

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Justin

Excellent ordering experience and amazing product. Love that I can do it all myself without the need for an install.

4 years ago

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Verified Customer

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Reliable

Quick response and very easy to use. Installation was very straight forward and simple. Friendly customer service.

4 years ago

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Verified Customer

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Larry Jackson Klamath Falls, OR

Great service. Fast delivery. Very good follow-up - very responsive to after-sales questions and needs.

5 years ago

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Lora Gonzales Houston, TX

Bought this system a year ago out of the whole year. It probably only were three months returned the first control panel just to receive another one that had the same issues network failure AC it failure now they’re telling me I cannot get a refund because it has been over 60 days, their control panel is completely out not even worth the trouble of sending it back and trying to get a new one just for the third want to have the same issues. I see a lot of customers on here with the same problem it has been told to me that it is a Salir network failure, which is out of the question is no telling how long my system was monitor for after paying a monthly fee every month for a year. Definitely do not recommend this have given up on this company and just chose to go with a different alarm company.

9 months ago

Reply from Cove

Lora, we are saddened to hear you had a negative experience with us and we wish we could've done things easier for you. We will have one of our supervisors reach out to address your concerns.

Feb. 23rd, 2023

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Steve g Hawley, PA

I installed cove in my home 2days ago 07/16 2020 ,easy setup works great left Adt now I pay 1/3 of the price for cove.i also get more options with cove and works with cellular phone ,awesome company

3 years ago

Reply from Cove

So glad to hear! Thanks for leaving us a review, we greatly appreciate it.

Nov. 11th, 2020

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Bill W Brunswick, GA

Excellent pricing and customer service. Easy to install. Very pleased so far. Looking forward to integrated cameras (indoor and out) as well as the ability to "name" sensors. I would highly recommend to anyone.

3 years ago

Reply from Cove

Thanks for the kind review, Bill. Great feedback as well. We too are really excited about the integrated cameras. We will have them by the end of this calendar year.

Apr. 3rd, 2020

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Yanira Zavala Las Vegas, NV

I love Cove Smart!! I've had them for about a month now and I am beyond happy. If you looking for security, affordability, great equipment and excellent customer service then you found the right company.

4 years ago

Reply from Cove

Wow, thanks for the kind review Yanira.

Jun. 14th, 2019

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Charles Black sr. Adams, TN

We’ve only had the system a couple of days. We called two or three times and every time the people we talked to were very helpfull and understanding. So far we are very pleased with everything

5 years ago

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Au'brey Anchorage, AK

I am a single parent with two very young children and i definetly feel much more at ease being in my home now with my new security system it is worth a five star rating. Thank you so much Cove.

5 years ago

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Fares Bond Lawrenceville, GA

A very easy to install and use DIY home security system. They are very proessional. I highly recommend this system for people who are looking for affordable monitored security services.

5 years ago

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Bob Tucker Pleasant Grove, UT

I am very impressed with the overall setup of this system. The manual was helpful, (read it first, it will save you time) customer service was excellent. I would recommend this product to anyone.

5 years ago

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Verified Customer

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John Axisa Oceanside, NY

Extraordinary customer support, Flexible system, easy to install, reasonable price

1 year ago

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Verified Customer

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Holly Wehmeyer Cincinnati, OH

The service is fantastic, only issue is I can't rename my doors/windows on the tablet like I'm supposed to be able to

2 years ago

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Verified Customer

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LS Bloomington, IN

As advertised -- easy installation, GREAT customer service, and prompt action on alerts!

2 years ago

Reply from Cove

Thanks for sharing your experience! Glad to hear you are enjoying your system!

Jul. 15th, 2021

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Verified Customer

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Imran Momin Littleton, CO

It's easy simple and no contract May be the price of installs can be discounted more

2 years ago

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Verified Customer

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Shawn Rosvold Colorado Springs, CO

The interface is good. Installation is easy. I cannot get one of the wireless cameras to stay connected.

2 years ago

Reply from Cove

Have we taken care of your camera? Please reach out to us if you're still experiencing issues and we'll be happy to look further into it. That shouldn't be happening. Glad to hear you are otherwise enjoying your system!

Jul. 15th, 2021

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Verified Customer

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DLE Clearlake Oaks, CA

Excellent experience. I got a lot for my money. Great customer service and quality equipment.

2 years ago

Reply from Cove

Thank you for sharing your experience! Glad to hear you are enjoying your system! Let us know if we can be of any further help.

Apr. 16th, 2021

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Verified Customer

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Jeff calhoun

Been a great experience never any issues and customer service is great and very helpful

2 years ago

Reply from Cove

Thanks for sharing your experience! Glad to hear you are enjoying your system! Thank you as well for leaving us a review, we truly appreciate it!

Dec. 17th, 2020

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Verified Customer

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Dee

Pretty easy even for an 80 yr. old with a little help from patient, friendly employees

3 years ago

Reply from Cove

So glad to hear! Thank you so much for leaving us a review, we greatly appreciate it!

Nov. 11th, 2020

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Verified Customer

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John Orlando, FL

They have been great to work with, system very easy to use and setting up was easy.

3 years ago

Reply from Cove

Thank you! Glad to hear you enjoy your system! Thanks for the review!

Nov. 10th, 2020

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Verified Customer

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Jeff Greencastle, PA

Customer service is the best going. The system is very easy to navigate through and very complete.

3 years ago

Reply from Cove

So glad to hear! Thanks for leaving us a review!

Nov. 11th, 2020

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Verified Customer

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Thayne Butte, MT

Cove is a full function alarm system with excellent rates and top notch customer service.

3 years ago

Reply from Cove

Thank you Thayne for a wonderful review!

Nov. 10th, 2020

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Verified Customer

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az happy Surprise, AZ

all products work fine, customer service is outstanding plus and pricing is the best !

3 years ago

Reply from Cove

So glad to hear! Thanks for leaving us a great review!

Nov. 11th, 2020

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Verified Customer

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Satisfied customer

I love the customer service and their knowledge on the system forbearance association fees

3 years ago

Reply from Cove

Thanks for the review! It's exactly why we love them too!

Nov. 11th, 2020

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Verified Customer

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Phil Gerber

I left Simplisafe for Cove and am very happy. The all in one key pad is the best.

3 years ago

Reply from Cove

Thank you for sharing!

Nov. 11th, 2020

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Verified Customer

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Christina

Great customer service. Unable to use it with my Google Home and the app needs work.

3 years ago

Reply from Cove

Thanks for your review and feedback! Without these we won't know how to improve.

Nov. 11th, 2020

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Verified Customer

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Denise Cook

I'm very happy with Cove as far as the system and the service received when I had to call in.

3 years ago

Reply from Cove

Thank you! And thank you for taking the time to leave a review.

Nov. 11th, 2020

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Verified Customer

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Jwill

Awesome. Way better than ADT. Would be nice if website had place to update authorized users.

3 years ago

Reply from Cove

Thanks for leaving us a review! A web portal for our customers is in the works, and should be added to the site around the beginning of next year.

Nov. 11th, 2020

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Verified Customer

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Jeffrey Dean

I love everything about my system! An outdoor camera would be nice in the future, though.

3 years ago

Reply from Cove

Thank you for your review! Outdoor cameras have been part of the plan for quite some time now, and they're coming!

Nov. 11th, 2020

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Verified Customer

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David Nadeau

For mu needs i like it all. Easy to install and use. The most inexpensive system on the market.

3 years ago

Reply from Cove

Thank you! Glad to hear you enjoy your system!

Nov. 11th, 2020

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Verified Customer

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Bryan from Illinois.

Like Cove's control panel and great customer service by phone. An area needing improvement is Cove's website.

3 years ago

Reply from Cove

Thanks for your feedback, Bryan. We will be launching a customer portal by the end of the Summer in 2020. Good things to come!

Mar. 9th, 2020

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Verified Customer

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Shanee Baltimore, MD

Excellent. I love their response time when the alarm goes off. Just wish I could pay my bill online

3 years ago

Reply from Cove

Glad you love our response time Shanee. We will have a customer portal available by this calendar year.

Jan. 6th, 2020

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Verified Customer

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Satisfied Customer Ocala, FL

I am totally satisfied It was easy to install and customer service helped when we hit a glitch.

3 years ago

Reply from Cove

So glad you are satisfied. Happy we could help.

Dec. 30th, 2019

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Verified Customer

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Steve Thornton

They have been amazing! The system is easy and customized! Service is always amazing!

4 years ago

Reply from Cove

Thanks for the review Steve Thorton. We do want excellence in our service.

Jul. 17th, 2019

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Verified Customer

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Anand Corona, CA

It is nice experience with cove. It would be great if the sticker of cove can sign in dark.

4 years ago

Reply from Cove

Thanks, Anand. We appreciate your review.

Jun. 14th, 2019

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Verified Customer

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Khess920

Did not work poor product. System keep loosing signal to sensors... they were only 40 ffet away in a straight shot. The double sided tape damaged ceilings and walls. Cost me $1500 to repair once we removed the system.

4 years ago

Reply from Cove

We are truly sorry that you had a bad experience with us. It looks like we have issued a full refund for your equipment and monitoring. Thanks for giving us a try.

Feb. 6th, 2019

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Verified Customer

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Brian M.

Great experience, wish they had more smart home options but they are working on that now!

4 years ago

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Verified Customer

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Jackie Sewell

I love everything ! System is easy to set up and use . Customer service is amazing !

4 years ago

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Verified Customer

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Allison Howard

They're fantastic! Good prices, easy to use products and great, reliable service.

4 years ago

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Verified Customer

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Randall Manhattan, KS

Great! Very impressed, priced right and quality and ease of the system is amazing!

5 years ago

Reply from Cove

Thanks Randall. We strive to impress.

Nov. 7th, 2018

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Verified Customer

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Shavon Saginaw, MI

Eady to install set up was very easy, customer service was excellent very friendly and very understanding

5 years ago

Reply from Cove

We are happy to protect you Shavon.

Nov. 7th, 2018

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Sean Oppermann Saginaw, MI

The panel I received has an intermittent issue where it loses power and the entire system goes offline. In this state the alarm becomes entirely useless. I called customer support for this issue a few weeks ago and they walked me through how to take apart and reset the panel. Now it did it again, and for another night my location was totally unsecured. Customer Support today again was insistent on us trying to reset the panel. They asked me 4 times to try it. I had to firmly refuse and insist on them sending out a panel that operated correctly. It's bad enough they sent me a faulty unit to start, but to try to get me to limp along with the clearly defective panel is totally unacceptable. They clearly are more concerned with selling a product than the actual security of your home/business. Update: 9-7-2022 After returning the faulty panel and getting a new one sent out from customer support, the new panel is having the same issue. It seems obvious to me at this point that these have a major issue with their AC Adaptor and its connection to the panel. If you get regular notifications about an "AC power failure", you are having the same issue. At some point the panel will likely lose power altogether and leave your home or business completely unprotected. Totally unacceptable design. Update: 10-26-2022 Now, not only is the AC adapter failing, but I've realized that the entire time I have had this replacement panel it hasn't been connected to the cellular network. Because there is no WIFI option with this system, that means my business was completely unprotected for months now. I called customer service, and while they agreed to refund equipment expenses, they only agreed to refund half of monitoring. I'm also being required to mail them their broken hardware again. I feel like they should be paying me an hourly wage to deal with all the problems I've had with their half-baked product. I was willing to pay any price for a security system that simply worked. This was clearly not it, and it took me a lot of headaches and troubleshooting to figure that out. If you can't trust it to work for even a majority of the time, you can't trust it to work ever. Spare yourself the experience I had and pick a different service.

1 year ago

Reply from Cove

Sean, we are saddened to hear about your experience. We sincerely apologize for the many difficulties you have been through during the time you've had your system. We understand that as of now you already decided to cancel your account and receive a refund. We will have a manager reach out to take care of all your concerns. Thank you!

Oct. 27th, 2022