Name: Cove
Rating: 4.6

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C Southampton, NY

This company took 6 weeks to replace a broken panel, then when I received the "new" panel it also had problems (7 false alarms in one day). I have had security systems in my homes for decades, and have never encountered anything this bad. I called every week to check when they would send me a new panel, so that my system could be turned on, and they were very cheerful, polite and totally unable to get their job done. Any system is better than my experience with this one.

1 year ago

Reply from Cove

C ,
Thank you for taking the time to leave a review, though we are saddened to hear of your experience. We would love to get more detail from you and see if there's anything we can do to make this right. If you could please reply back with your contact information, we will have a supervisor reach out and address these needs. I'm sorry to hear the service didn't work out for you. Allow us a chance to help address these concerns.

May. 23rd, 2022

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Jennifer Ellicott City, MD

They sent a system out with known communication issues. Tried installing and panel would not connect to sensors. Called and was assured new system to be sent out. 10 days later, no system sent and they are now going to talk with warehouse to initiate sending out new system. This company is a disorganized mess. I have cancelled my service and now need to ship back the defective system and patiently wait for my refund. Ridiculous.

2 years ago

Reply from Cove

We apologize Jennifer. You were one of a small number of customers who were sent a panel with a communication issue. We issued monitoring credit to you and all who were affected by this fulfillment issue. We understand your frustration and are sorry to see you go.

Dec. 22nd, 2021

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CoasterRider Show Low, AZ

I have not had a good experience with Cove. We've replaced the unit twice and the sensors twice and were finally told that rural areas are often a problem with their units. Why not tell us that before we buy?

3 years ago

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Travis Griffith Billings, MT

I have had ADT in the past and Cove has had better pricing and customer service then ADdT could ever even wish to attain.

5 years ago

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Tyler Hagan Indianapolis, IN

Cove has been great. The installation was so simple, the care was phenomenal, the quality was great. Definitely worth looking into and pursuing.

5 years ago

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Karen Thornton Houston, TX

I had a great experience when I signed up for the service. The rep was very helpful and knowledgeable. I am so happy I chose this company.

5 years ago

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K.M. P. Charlotte, NC

All the benefits of a professional home security system with the price and flexibility of a DIY system. Easy to install. Highly customizable. Large touch-screen panel. Speedy response times. I like that it has a 60-day money-back guarantee with a Lifetime warranty available. That gave me peace of mind.

2 years ago Edited October 28, 2021

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Verified Customer

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Seth isheim Paso Robles, CA

No issues with company or product. Quick response when alarm is triggered

2 years ago

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Verified Customer

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Jessica Red Wing, MN

Great product, customer service, and value.

2 years ago

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Verified Customer

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Kirk A. Denisuk Baltimore, MD

I t is the easiest most reliable system we have ever had.

2 years ago

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Verified Customer

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Melinda S. Walker Jean, NV

Simplicity of system. Courtesy of employees!

2 years ago

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Verified Customer

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Shawn Jarvis Saint Cloud, MN

2 years ago

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Verified Customer

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Armando Torres Mc Cordsville, IN

The ease of installing and navigating the system

2 years ago

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Verified Customer

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Vania Fairburn, GA

Great security system at affordable price.

2 years ago

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Verified Customer

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Erica Gallup, NM

Cove is a very great system for a great low price.

2 years ago

Reply from Cove

That's what we strive for! Glad to hear you are enjoying your system!

Jul. 15th, 2021

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Verified Customer

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David Marden Etowah, TN

The equipment is easy to install, and operate. Reliable.

2 years ago

Reply from Cove

Thanks for sharing! Glad to hear you are enjoying your system! Thanks for the review!

Jul. 15th, 2021

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Verified Customer

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Barbara M Bergmann Lagrange, IN

Gives me a sense of security and it's easy to set up.

2 years ago

Reply from Cove

Giving our customers that sense of security is our #1 priority. Glad to hear you are enjoying your system!

Jul. 15th, 2021

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Verified Customer

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Catherine Shade Horn Lake, MS

The available 24/7. Customer service is outstanding.

2 years ago

Reply from Cove

We're always proud of our helpful and dedicated representatives! Thanks for the review!

Jul. 15th, 2021

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Verified Customer

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Jennifer Quinn Valrico, FL

I wish that some of the features were a bit more customizable.

2 years ago

Reply from Cove

Appreciate the feedback! We're always looking for ways to further personalize the system to needs of our customers. We will be bringing more options and features to our system in future updates.

Jul. 15th, 2021

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Verified Customer

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Jolena J Page Seabeck, WA

Easy set up, easy to use, and great customer service

2 years ago

Reply from Cove

Thanks! Glad to hear you are enjoying your system!

Jul. 15th, 2021

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Verified Customer

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Tyler Vohs Galva, IA

Reasonable price, product does what it's supposed to.

2 years ago

Reply from Cove

So glad to hear! Thanks for leaving us a review! We greatly appreciate it!

Jul. 15th, 2021

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Verified Customer

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Abel Benavides Rio Grande City, TX

Awesome help and fast response to burglary alerts.

2 years ago

Reply from Cove

Thanks for the review! We greatly appreciate it!

Jul. 15th, 2021

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Verified Customer

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Russ Brunswick, GA

Good customer service there when you need them

2 years ago

Reply from Cove

We certainly try to be there for each of our customers! Thanks for the review Russ!

Jul. 15th, 2021

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Verified Customer

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Georges Gonel Lady Lake, FL

They meet all needs and with care and professionalism

2 years ago

Reply from Cove

That's what we aim for! Thanks for sharing!

Jul. 15th, 2021

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Verified Customer

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THOMAS DYE Saint Louis, MO

I like my system and everyone i have delt with

2 years ago

Reply from Cove

Thanks for sharing and leaving us a review! We greatly appreciate it!

Jul. 15th, 2021

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Verified Customer

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NASSI Tarzana, CA

SMART SYSTEM, RELIABLE, 3 QUALITY, BETTER THAN ADP

3 years ago

Reply from Cove

Glad to hear you are enjoying your system! Thanks for taking the time to write a review for us!

Feb. 10th, 2021

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Verified Customer

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Cruizer2005 Sumter, SC

Great customer service! Prompt response always!

3 years ago

Reply from Cove

Thank you! We certainly try to be there for each of our customers.

Feb. 8th, 2021

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Verified Customer

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Chet Monaca, PA

Price I see great and equipment is top notch

3 years ago

Reply from Cove

Thanks for leaving us a review Chet! We greatly appreciate it!

Jan. 6th, 2021

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Verified Customer

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Dianne Kemp

Easy to install. Great customer service. Quick response.

3 years ago

Reply from Cove

Thanks for sharing! And thanks for leaving us a review!

Dec. 17th, 2020

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Verified Customer

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Mel & Linda Weller

Cove Security is great __ customer service is very good

3 years ago

Reply from Cove

Thank you so much! We appreciate you took the time to leave us a review!

Nov. 24th, 2020

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Verified Customer

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maurice

Very friendly, very helpful and technical competent as yet no complaints.

3 years ago

Reply from Cove

Thanks for the review Maurice! We really appreciate it!

Nov. 24th, 2020

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Verified Customer

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Constance

3 years ago

Reply from Cove

Thank you!

Nov. 10th, 2020

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Verified Customer

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Rick G

Easy to install. Great technical support !

3 years ago

Reply from Cove

Thank you!

Nov. 11th, 2020

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Verified Customer

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Excellent company!

Easy install, quality equipment, great customer service!

3 years ago

Reply from Cove

Thank you!

Nov. 11th, 2020

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Verified Customer

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Anonymous

I like the fact that when something happens, they are there quickly.

3 years ago

Reply from Cove

Thank you! And thanks for leaving a review, we really appreciate it.

Nov. 10th, 2020

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Verified Customer

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Maria & Wayne

It was easy to install and they are so helpful

3 years ago

Reply from Cove

Thank you!

Nov. 11th, 2020

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Verified Customer

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Marco Blazquez Jarrell, TX

Great product. Excellent customer service. Perfect price.

3 years ago

Reply from Cove

Thanks for leaving a great review! Much appreciated!

Nov. 11th, 2020

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Verified Customer

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Tamica

Amazing customer service and user friendly!

3 years ago

Reply from Cove

Thank you! We aim to be the best in both!

Nov. 11th, 2020

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Verified Customer

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Neil Fritsch

Excellent customer service.. Need outdoor cameras

3 years ago

Reply from Cove

Thank you! We are eager to add outdoor cameras to our system, and have spent nearly all of 2020 working on them.

Nov. 11th, 2020

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Verified Customer

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Geraldine M.

Very good service and product at a very good price!

4 years ago

Reply from Cove

Thank you!

Nov. 11th, 2020

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Verified Customer

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Ron

Excellent, they have a great product and excellent service.

4 years ago

Reply from Cove

Thank you! We continually strive for excellence in both!

Nov. 11th, 2020

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Verified Customer

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Diane Sabino Dewey-Humboldt, AZ

Their service is excellent. Product works beautifully!

4 years ago

Reply from Cove

Thanks, Diane for the kind review. We love to hear this type of raving experience.

Dec. 30th, 2019

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Verified Customer

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GREGORY LEON

LOVE MINE.EASY FAST SET UP TIME. WISH IT SAW MY CAM

4 years ago

Reply from Cove

Thanks for the kind review, Gregory. We will have more automation products in the future.

Dec. 17th, 2019

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Verified Customer

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Danny

I love Cove!!!! Great customer service! Great price

4 years ago

Reply from Cove

Thanks for the kind review, Danny. We love providing all those things.

Dec. 17th, 2019

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Verified Customer

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Brett Davis

4 years ago

Reply from Cove

Thanks, Brett for the kind words. We love hiring sympathetic support personnel.

Dec. 17th, 2019

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Jamie Manfouo Queen Creek, AZ

They are very prompt at calling me when my alarm goes off

4 years ago

Reply from Cove

Thanks, Jamie for the review. We do love to please.

Jul. 22nd, 2019

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Verified Customer

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Brittney Peters Grand Prairie, TX

The service is great. I wish we could have a second keypad

4 years ago

Reply from Cove

Thanks, Brittney for the review. We appreciate the feedback.

Jul. 22nd, 2019

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Verified Customer

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Anonymous

The prices and customer service is phenomenal

4 years ago

Reply from Cove

Thanks for the review. We do strive for great customer service.

Jul. 17th, 2019

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Verified Customer

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Ken O

Cove has been great! Easy installation right out of the box.

4 years ago

Reply from Cove

Thanks for the kind review.

Jul. 17th, 2019

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Verified Customer

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Sheena Bonebrake

Fair. They could improve on their technology and communication when an alarm is triggered

4 years ago

Reply from Cove

Thanks for the Feedback Sheena. Although our panel has won awards we know there is always room for improvement and are currently developing new technology. We will reach out to you about your alarm.

Jul. 16th, 2019