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Builder Systems Group

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LAST UPDATED: September 20th, 2021

Builder Systems Group (also referred to as BSG) is a home security provider located in San Antonio, Texas. Builder Systems Group specializes in security systems, home automation, home theater systems, burglar alarm system installation, surveillance camera installation, and emergency services.

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The Good

  • Home Security Services and Products
  • Trained Employees and Technicians

Home Security Services and Products

If you’re looking for a security system with various features that will protect your home, BSG’s has a decent selection. BSG currently offers the following services and products: 

  • 24/7 alarm monitoring
  • Automated shades
  • Garage door opener
  • Monitored fire protection
  • Smart lights
  • Smart locks
  • Smart sprinkler controller
  • Smart thermostats
  • Video surveillance systems

Trained Employees and Technicians

Builder Systems Group states that all its employees receive over 2,000 hours of training during their time at the company — ensuring that they know all products and services, inside and out. 

Additionally, all employees that work for BSG are background checked and fully licensed. In fact, the company promises that all employees will wear their company badges while on the job to make sure you know precisely whom you are working with. 

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The Bad

  • Termination Fees
  • Vague Promises

Termination Fees

As our research team reviewed BSG’s website, we found it difficult to pin down a specific cancellation policy. The website states, “Wireless Alarm Monitoring and Smart Home Automation packages require additional monthly amount and/or one-time equipment purchase. Termination fees apply.” 

Unfortunately, we couldn’t find more information on this. Before signing a contract to work with BSG, we encourage consumers to ask about the company’s terms and conditions, specifically the termination fee. 

Vague Promises

BSG makes some pretty big promises. The company states that homeowners can get a home security system for no money down, with no contract, and no installation or activation fees. While this may catch your attention, there isn’t a lot of information on the website to support these claims, and you’ll have to contact the company for more details. 

No money down, no long-term contracts, and zero installation or activation fees are incredibly enticing, but most consumers won’t meet the requirements for these deals. Before you get too excited and sign up to work with BSG right away, take a few minutes to ask about these deals and what conditions need to be met. 

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The Bottom Line

BSG offers a variety of security options that put you (the homeowner) in control of your security system. The company offers 24/7 alarm monitoring, video surveillance, monitored fire protection, plus home automation (smart locks, thermostat controls, HD cameras, etc.).

Builders System Group appears to be a reasonably trustworthy company and takes pride in its work. The company thoroughly trains its employees and makes sure everyone is up to date on their licenses. 

That said, we felt that BSG’s website was a bit vague. Especially the "no money down, no contracts, and zero installation and activation fees" claim. We have no doubt the company does offer these attractive incentives to customers, but there was insufficeint information about the terms and conditions needed to qualify and what consumers should expect if they don’t qualify.

Consumers should inquire more when speaking with a company representative. 

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