Name: Brinks Home Security
Rating: 2.9

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Verified Customer

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Reginald Bennettsville, SC

They didn't give me all my sensors so I had to order it twice and still it's still missing something. So far everything s working good, I can look it on my phone all day. I like that I can lock it on my phone. They need to let the people know that it does include in the sensors when they order. I'm happy overall.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Paula Omaha, NE

It was a reasonable cost and sounded easy to install, so we picked them. It seems to working well and to be good equipment. It's easy to understand and customer service contacts in a timely manner.

5 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Tyree Painesville, OH

I have newborn son so just wanted my house will little safer. It is pretty great equipment. They could improve with better descriptions during the initial pitch and better upgrades to the wireless cameras outdoors. Customer service is very professional.

5 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Bobby Lubbock, TX

Their prices are reasonable. I feel safe and I know my family is safe. I feel very secure knowing that every time I open the door, they know it's open. Customer service was very accurate when I called.

5 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Thea Charlotte, NC

The customer service is really helpful. The equipment seems to be pretty reliable so far. It's easy to use, but they could let the potential customer know that it is self installed.

5 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Kenisha Orange Park, FL

When I first received my equipment they walked me through very detailed to the process. I like the response time, I had a couple of alarms go off and they call me without any lack in time.

5 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Max Garrison, ND

They were very patient and they worked with me through some difficult times. It seems to function efficiently and it's easy to work with. At this time, I'm very satisfied with the home security.

5 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Carlene Loxahatchee Groves, FL

I feel safe in my home. The quality is good. It is a lot more durable, more solid than the ones in the past. The person that helped me to install the equipment was very patient and extremely helpful. It really would be better if there was somebody from the company that would install the equipment instead of having the homeowner.

5 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Anonymous Springville, AL

They answered all my questions. They helped me through the steps of installations and I have no major problem with it. I like that it can be adjusted, that things can be removed or changed easily.

5 years ago

Reply from Brinks Home Security

Thank you! Always nice to hear that we're doing right by our customers!

Apr. 15th, 2019

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Michael Wallkill, NY

Protect America provides value and quality of security. The system hasn't failed me yet. Anytime I've ever had a problem they've always been there to answer my questions and they're courteous, consummate professionals.

5 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Lisa Suffolk, VA

Pretty much everything has worked and right now it logs all that stuff just for the security and that everything is working. I like that it's wireless, no landline. Customer support needs to be more reachable. If I call into the company I can never really get ahold of somebody and am always put on hold.

5 years ago

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Popi White Plains, NY

The beginning process was a little annoying. I had to keep calling back and forth in order to receive missing parts. Overall they've been very helpful and I got everything I needed done. The price is actually reasonable.

5 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Shannon Pompano Beach, FL

They just take the time to listen to your needs. They're patient and attentive. They're always available twenty four hours a day, seven days a week. The system is very user friendly.

5 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Barbara Gadsden, AL

We got great service when we purchased additional sensors and they walk completely through the process on testing the instrumentation. I haven't had a problem because it's pretty self-explanatory.

5 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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David

They've been able to take care of everything that I've needed every time I call. I think the cameras could be better but the installation on the other equipment is fine. The best part about Protect America is the mobile features and being able to control everything over the mobile app.

5 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Ernest Valrico, FL

Any time I've called, they've been very very helpful. I've never had any problems or something happen to any of the parts of the alarm system that they sent to me. Anytime I turn it off or arm it, it sends me a message.

5 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Stephen Crystal River, FL

We have three different alarm panels in two different locations and we were able to get it all merge together in one that I can track or control for my app on my phone and on my computer. Once it's set up, it's dependable and their response is good when the alarm goes off.

5 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Jillian Spring Hill, FL

The people are very nice and courteous when you call them. The panel box is a little bit on the large side so it's not really easy to blend in with anything in the home. I wish that I didn't have to do door sensors and the window sensors. If I remove one of them to get my bill lower that would be nice.

5 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Dana L Jones-Nolan Middletown, OH

I like everything about Protect America except for the high, monthly price. I also only received 1 key fob instead of 2. I wanted outdoor cameras and the salesman did not seem concerned about that. I do enjoy the notifications that go directly to my phone.

5 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Ted Glendale, AZ

They helped me with the set up of it when I needed it and anytime anything's happened, any occurrence, for the alarms they've been on the phone with us immediately. I think some of the contacts that they put on the doors are a little flimsy. The equipment is easy to set up and mobile.

5 years ago

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Matthew Cementon, PA

Sometimes they are hard to get ahold of but when I've had a problem they've been on top of it. The only suggestion I would have is try not to push everybody off to the internet for chatting but talk to people live.

5 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Jasmina Phoenix, AZ

Whenever we needed help it was resolved immediately. After a year our sensors are failing. IT was an easy installation and option for the apps. It would be nice to have a tech in the local area who could occasionally come and help customers in case they need to troubleshoot the sensor or something like that.

5 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Sylvia Hayward, CA

When I was searching around, I wanted something that didn't have to be connected to a landline or hardwired. I wanted web-based security and Protect America offered that. I do have some issues with the cameras clicking and making a lot of noise. The camera can't decide if it's day or night.

5 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Penny Hemet, CA

The only reason I gave them a 4 instead of 5 is you have to do all of the installation on your own while someone waits with you on the phone the entire time. It is easy to install but I'd rather have someone do the installation and not have to do it myself.

5 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Varun

The technology seems outdated, especially the phone app. There is no biometric sign in / arm/disarm options, no integration with intelligent assistants, no alerting if a door is open unless you try to arm the system etc. looks like they are on legacy technology with just an app almost for the sake of having one. For the monthly price they charge, you expect a lot more. I'm hoping the monitoring service at least makes up for it. Thankfully I haven't had a need for that with no breakins (fingers crossed)

5 years ago

Reply from Brinks Home Security

Hey Varun, we appreciate you taking the time to leave us feedback on your experience. We’re always looking to improve through valuable customer insight. Thanks and please let us know if you have any questions!

Aug. 7th, 2018

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Nick

Protect America is a great alarm company, customer service is amazing. The products are worth the money and they have sales on certain products frequently. You can even automate your home. Great job Protect America!

5 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Anonymous

Arrived at time scheduled. Was very professional and courtesy during visit. The treatment applied was on the first visit. I received a follow up call after the service call to check on my satisfaction.

5 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Maryg Hāwī, HI

The monitoring process is excellent. The one time I was co texted because of access that appeared to be unauthorized, it was very timely but the person who I texted me was hard to understand and apparatus to be very frustrated by her interaction with me. Fortunately we resolved the issues.

5 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Gray

They were very helpful during the installation process. We haven't had any problems with the equipment, and I'm impressed that if we do have a problem, they are quick to respond back to us.

5 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Charles

The equipment they give you is very modern, and it does the job that is advertised. I'm very satisfied with the service they've provided. The cost is good and it was easy to install.

5 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Anonymous

Protect America provides a good support system for you. They were very helpful during the installation, even when we had false alarms. I would have been more comfortable if the installation was done by them and not me. It would probably be nice to have the option for someone to come out and help them but install the system. Not everybody is comfortable with the self installation and I wasn't aware that it was self installation when I ordered it.

5 years ago

Reply from Brinks Home Security

Hi there, we’re sorry to hear that you weren’t properly informed about our installation process. At Protect America we aim to be transparent and educational about our home security services. Thanks for your feedback and please let us know if you have any questions or need anything!

Jul. 31st, 2018

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Leneva

I've accidentally set off the alarm, but nobody called. I really like the motion detectors, and would like to get more sometime. Right now, I've just got two motion motion detectors. I would like to have more but I can't really afford it right now.

5 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Will

When I initially got the system, they helped walk me through the entire installation. I've had a few problems, like things falling off, but overall it's great. I think the iPhone app is a little outdated, so I'd like them to update that technology.

5 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Yaobing

We liked Protect America because they offered a combination of things: price, convenience, and equipment. The people who work at Protect America are doing a great job. We haven't had any problems with the equipment we've been given.

5 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Edward

This system is easy to install and for a good rate. I think it would be nice if the company personalized the installation for each house, because as of right now everything is standard. I like using the app on my phone to know whatever is happening with my house. They contact me as soon as any alarm in my house goes off through the app.

5 years ago

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Rick

I think some of the equipment is a little flimsy, but overall it's good and works. Customer service responds quickly and is helpful to work with. The price is low for the service, and it's convenient to install yourself.

5 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Anonymous Daytona Beach, FL

They are very patient and attentive during calls. They are available when you need them. I don't really like the quality of the equipment, because the thing they use to attach the devices to fixtures peels away so easily. Overall, it's a system that is easy to install, and comes with a good price.

5 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Annette Petal, MS

I think the equipment is easy to use. It wasn't so difficult, and I think it covers everything I need covered. Customer support is very quick to answer when I accidentally set off the alarm.

5 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Carmen

It's easy to manage and everything is good. I can just lock it myself and there are no problems. I found out the price was a little bit higher but I like Protect America. I don't have a problem with that.

5 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Julia

I like that their customer service is around the clock. They are always available, pleasant, and are trying to help. It's reliable, it never malfunctions, and they're doing everything we need them to.

5 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Robert Tallahassee, FL

They are very responsive. It was very easy to set up and it appears to be working well. We've had a couple of false alarms and they have been very quick to respond. I think they should lower their prices, though.

5 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Donald

We went with Protect America because they would cover our house and not many other companies could do that for the size of our home. It's easy to use and we don't have any issues.

5 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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William West Palm Beach, FL

They've always responded to any emergency and they've been friendly when they call. They're cooperative with making sure that everything is okay. I like the ability to alarm and disarm the system on your phone. I've had it about a year and I don't have any issues with the equipment.

5 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Teresa Salem, OR

They have a great chat service on their website. Whenever I use it, they are friendly and knowledgeable. It's easy to use, I can even just use the app, so I don't have to fiddle with the bypass.

5 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Brent Linn Creek, MO

Every time I've had to call them, which is seldom, they answer my questions very quickly and comprehensively. It functions flawlessly, but the best thing in my opinions is the customer service.

5 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Chunyu San Jose, CA

Initially, I liked Protect America because of their price and that I don't need a telephone line. There was some problems with the sensor for window and I fixed it for several times, although everything is working now.

5 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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John Conway, SC

I accidentally set my alarm off the day after we installed it, and I forgot our number and gave the girl the wrong one and rather than panic, she called me back and I told her the right one and she called the police off.

5 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Tingzuo Chicago, IL

Protect America's service is so awesome. I love their door alarm with the sensor. If I could change anything, it would be a lower monthly cost, but I've still recommended it to a lot of my friends.

5 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Anonymous

I haven't had any issues with the installation process, they were very helpful in helping me get the sensors installed. I don't have any issues with the wireless portion, it works fine.

5 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Marshall Torrance, CA

They sales and support staff are excellent, they're always in direct communication. The equipment is easy to work with, it's convenient and interactive. They gave me everything they promised, and it was delivered on time.

5 years ago