Name: Brinks Home Security
Rating: 2.9

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Verified Customer

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Amit Downers Grove, IL

Equipment has been excellent. There were some miscommunications when I first joined and I ended up getting a number of sales calls that weren't wanted so they should maybe have a bit more communication on that end but other than that customer service has been pretty good.

4 years ago

Reply from Brinks Home Security

Thank you, Amit!

May. 7th, 2019

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Verified Customer

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Mckala Punta Gorda, FL

Whoever I spoke to, they made sure I got exactly what I needed. They're very patient and very polite. I like that they don't have to come to install it and that I can install it myself so there are no strangers in my home.

4 years ago

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Verified Customer

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carlos anthony iraheta

They were very friendly from the very beginning. They were reassuring and provided me with peace of mind. I pay 50 a month for three years and then i expect a 5 dollar reduction in price or ill start shopping around again

5 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 30th, 2019

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Verified Customer

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Duane

Customer service was able to work with me and answer all of my questions. The value of the device is very good. I am able to check up on my front door whenever someone is there.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 29th, 2019

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John Rockford, IL

When I tested it, I had a problem, it was supposed to go on the test and it didn't so the police came but other than that I haven't had any problems with the equipment and the customer service is good. I like that I can arm it from my cell phone and check the status.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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Diane Canonsburg, PA

Whenever you call there is always somebody there to answer your questions and help you. I now feel secure at home knowing that there is somebody there and that it will alert the police right away.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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Mary Bloomington, IN

I needed more sensors than I got back in the day and supposedly it was sent but it never got here. Other than that I feel more secure and I have not had a break in since I got it. The contract is slower, I was not expecting to have to pay this fee for three years but outside of that I have no problem with it.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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James Haltom City, TX

I have had nothing break; it all seems to be working. It is nice knowing that my stuff is safe. They seem pretty trustworthy. Pretty much anything I have needed, they help me with and they don't have no long hold times.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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Annette Ontario, CA

I like that they are a smaller and more personal company. Their customer service is the best. I think it is really easy to use and I haven't had any issues in all the months that I have had it.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Pawnee Ft. Washington, MD

When talking to customer service, it doesn't seem like you are being rushed to finish. They are very patient and seem very accessible. They have different products that you can place in different rooms. The products hold their value.

5 years ago

Reply from Brinks Home Security

Hey Pawnee - Thank you for your feedback!

Apr. 23rd, 2019

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James Hartville, MO

Every time I need something, they are always there to help me. The set up was really easy and the system works exactly like it should. Their cameras do require Wi-Fi so that is important to know.

5 years ago

Reply from Brinks Home Security

Hey James - Thank you for the feedback!

Apr. 23rd, 2019

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Anonymous Rigby, ID

Sometimes they had some confusion with their service reps but the overall capabilities of the services were available. It's a state of the art type of equipment. I like the quality of the video sensors and the ease of use and the customer service is good.

5 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Anthony Braddock, PA

They always provide the right kind of information. If the alarm went off accidentally or anything like that, they always call promptly. So far, no problems. They're always there for us.

5 years ago

Reply from Brinks Home Security

Hey Anthony - Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Anonymous Sanford, FL

They've given me all the right information and whatever I asked. The equipment is handy, easy to configure and install myself. It's user friendly. The customer service gives prompt responses.

5 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Alfred Lake Charles, LA

If we make a mistake and forget to turn the alarm off when we get into our house, they are quick to call us to make sure we have no problem. It's easy for the homeowner to install.

5 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Kimberly

The customer service is very knowledgeable and we needed their help and it was easy to follow directions. I kind of had issues with one of the door sensors. I like that we can do it through wireless on our phones and we're not home.

5 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Trevor Laurel, MD

I like checking their working app so I don't have to call all the time. There was an easy of installation and the connectivity between all of the tolls. We didn't have the internet when we set it up and we don't need it to get the security system working and that was excellent.

5 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Fred Hoffman, NJ

Protect America is always willing to help and they made it a very easy process, establishing the system to begin with and repairing it when needed. I've never had a flase alert or problem with it. It always worked.

5 years ago

Reply from Brinks Home Security

Thank you!

Apr. 18th, 2019

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Verified Customer

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Rebecca New Palestine, IN

They stay on the phone with you and answer every question that you have and take their time. Some of the sensors are large and difficult to place on doors and windows. I liked the ease of setting up the equipment.

5 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Lachandra Shreveport, LA

Their monitoring system is very good and their return time if you have to call the police or anything like that if the alarm goes off, they respond very quickly. It's convenient. It's easily set up. They have great service.

5 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Carl Laveen, AZ

I've been a customer with Protect America for a long time, over twenty years. They're professionals and they're courteous. They use state of the art equipment now. It's very easy to work with and they have a good system.

5 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Morris Denver, CO

Protect America was responsive when I had issues with setting it up and with problems when it was not working properly. The system has been reliable and works properly. It's an easy to use system and all the parts are all guaranteed in cases of problems during the life of the contract.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Michael Placerville, CA

There is a wait time when I have made calls and are wanting to get information and being put on hold. It takes a long time it seems like in many cases. I made a call recently to cancel one of my house systems and I really got a run around on that one. I've had no problems with the equipment. I have the wireless system and I really like it.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Faye Martin

This product was very easy to install. The service provided at installation was very helpful. It is easy to use and set up. My only issue is that it takes far too long to make a monthly check going around to beach window and door checking individually

5 years ago

Reply from Brinks Home Security

Hello Faye - Thank you for the positive remarks!

Mar. 26th, 2019

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Katrice Detroit, MI

The customer support was awesome. She answered all of my questions and did a great job making sure I had everything that I needed and that I understood everything. It was easy to install.

5 years ago

Reply from Brinks Home Security

Thank you for sharing your positive experience with our customer support team!

Mar. 24th, 2019

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Ashley & Michael Cheshire, CT

The customer service answered all the questions. You can easily access them whenever you need. They were super friendly and eager to help us with anything that we needed. It was really easy to put together. It works nicely.

5 years ago

Reply from Brinks Home Security

Thank you, Ashley & Michael!

Apr. 7th, 2019

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Rachel Lowell, MA

They've helped me out with everything I needed and made everything really easy to set up. It all seems to work very well and is easy to understand and I feel pretty safe having it.

5 years ago

Reply from Brinks Home Security

Thank you, Rachel!

Apr. 7th, 2019

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Verified Customer

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Bryan Springfield, OH

Searching online, Protect America was rated one of the top home security systems ad they had a good price. The company is very patient and committed to making sure that I'm able to use the system the way I want to.

5 years ago

Reply from Brinks Home Security

Thank you, Bryan!

Apr. 7th, 2019

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Kristen

Solid security system, easy to set up, fair prices, excellent customer service. The phone app is clunky and you can't set up automatic alarms, ie, you can't enable alarm to arm based on a schedule, so you always have to manually arm the system.

5 years ago

Reply from Brinks Home Security

Thank you, Kristen!

Apr. 8th, 2019

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Angela Rockford, AL

Customer service said that the installation would be very quick and easy but it took us a while to do it and had to redo it a lot. The sales people sold it to be a lot better than it actually is.

5 years ago

Reply from Brinks Home Security

Thank you! Always nice to hear that we're doing right by our customers!

Apr. 15th, 2019

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Ebels Hardware Falmouth, MI

I wish the availability of the tech support would improve. I have to add some user names and a contact number just for two quick questions. I like the quality of Protect America's equipment. The cost is good and we haven't had any malfunctions.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Anonymous

Your company has a very quick response when I hit my panic button and the customer service Reps are very kind, and patient and were able to explain thing to me so that i could understand the answers to my questions.

5 years ago

Reply from Brinks Home Security

Thank you! Always nice to hear that we're doing right by our customers!

Apr. 15th, 2019

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Luis Columbus, OH

I think the company is excellent and their veteran discount makes its very affordable. Customer support was excellent. I was supposed to get a call from their finance office the day after it was installed and it was at least three day and they did not call me back. The adhesive tape on the back of the unit it very cheap, I have already had one false alarm because the of the tape.

5 years ago

Reply from Brinks Home Security

Hey Luis, we’re sorry to hear about the missed callback and the bad adhesive tape. At Protect America we take scheduled callbacks very seriously and resolving any issues you might be having with our service is certainly our priority. If you’d like, could you please DM us with some additional details so that we can review your account and get you some help with these issues? Thanks and please let us know if you have any questions.

Feb. 7th, 2019

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Verified Customer

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Timothy Durham, NC

It works like they said it would. They only sent me one and I have two drive ways so I need to call them to see if they have one more. When I called and talked to the, they answered my questions.

5 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Delos Bremerton, WA

My previous company I could never get a hold of on the phone, it would be an hour wait. Protect America answers all my questions and was very good about telling how to put the system in the house. So far it is easy to use.

5 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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John Ranger, GA

They are really helpful and friendly people. They are very knowledgeable about what they do. Whenever I call them, they are right there ready to respond and answer most of our questions. Set up is easy.

5 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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David Morgan City, LA

It is reasonable and they are very knowledgeable. I am not exactly literate with today's technology and the person I called had no problems explaining to me how to set up the system by myself.

5 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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George Enid, OK

I am quite satisfied. I had a little trouble with installation and they called back a few times to check that it all worked. It came within a couple of days. I haven't had any false alarms.

5 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Shannon Burton Manor, TX

The set up and install has been easy. The price point is affordable. The system is user friendly. The phone app has had issues of being offline from time to time but I've noticed some improvements on that working better. The warranty on the equipment was a big sell point, along with the locked in price and the system can go with you.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Paul S Humble, TX

They took their time, explained everything in detail and did a great job with several projects on my home. I will be calling on them again next time I have an electrical need.

5 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Jillian Hammond, IN

All the representatives are really helpful, they answered all the questions I needed to be answered. They seem to be the most call friendly company. The sensor seem a little flimsy but they do work.

5 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Walter Knoxville, TN

I chose them because the sales representative when I contacted the company acknowledged my different situation I needed and made it happen for me. It has given me a feeling of security. It has alerted me and it works great.

5 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Mae Clarksdale, MS

The best thing is the quick service when they communicate with you. After the second false alarm they'd call you and ask to make sure that it's a false alarm within maybe two seconds after the incident.

5 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Donna Columbus, OH

I've never had problems and it was easy to install. I liked the indoor camera. It is not expensive They're always there when I need them and always answer my questions when I call in.

5 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Kay Winston-Salem, NC

I like what they stand for. I like the offer and the price is good. When we contacted them the issue was resolved quickly. I love the microphone, its clear and the video. I love the whole experience, minor tweaks could make it perfect but that like every company.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Aaron Monday New York, NY

Customer service worked. I had problem when I first hooked it up and when I called back in and they put me back on the right track and let me know what I need to do and what I was doing wrong.

5 years ago

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Michelle Kennewick, WA

I chose them because they had really good ratings on Consumer Reports. The alarm system could be louder so we could hear it through out the house. They have been very helpful on getting the system set up and learning how to run it.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Marah

It's my first time having a camera system and it is great quality and the people are very respectful and accommodating. I am able to look at my puppy on my phone, you can see it cleat in the daytime.

5 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Emmett Albertson, NC

Customer support is concerned. The feeling of security knowing that you are protected and if something happens help is on the way is the best thing about it. I'm very satisfied, they do a great job.

5 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Schiller Winter Garden, FL

The customer service agent was very helpful. We always get texted every time when we open windows. It's good to know your system in your own home, the company is doing what they're supposed to do.

5 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019