Brinks Home Security: Read 3,967 User Reviews From Real Homeowners

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Erika V Grubbs Walterboro, SC

Charlie was excellent in answering and my concerns. Very personable.

5 years ago

Reply from Brinks Home Security

Thank you, Erika!

May. 9th, 2019

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jim gower Jr. Fairbanks, AK

Salesman was like a sketchy used car salesman. High pressure sales, then he haunted my phone and email.

5 years ago

Reply from Brinks Home Security

Hello Jim - Thank you for taking the time to share your thoughts. We totally understand that sales calls can be awkward for some. Furthermore, we're sorry to hear that you felt as if our sales team was pressuring you and then proceeded to follow up with you. If you don't mind, we would appreciate any and all additional insights that you may have to offer. This sort of feedback is invaluable and helps immensely when it comes to the development of our sales team. If you wish to provide some constructive criticism, please do so via a private response. Thank you!

Apr. 16th, 2019

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Tony

Knowledgeable and helpful and good warranty and good service and price

5 years ago

Reply from Brinks Home Security

Thank you!

Apr. 15th, 2019

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George Ziefle Cleveland, OH

They DO NOT listen to what the customer wants. They only want to sell their product even when you tell them that is not what you are looking for.

5 years ago

Reply from Brinks Home Security

Hello George - I'm very sorry about your experience with our sales team. You're right - any sales interaction should be a two-way conversation with zero pressure. If you don't mind, could you please reply via a 'private message' and provide a few specifics from your experience? This sort of feedback is invaluable when it comes to the training and development of our customer-facing team members. Again, I am very sorry for your less than ideal experience.

Mar. 26th, 2019

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Barbara Bremond, TX

Because all the communication I've had with them has been very positive

5 years ago

Reply from Brinks Home Security

Hey Barbara - Thank you for the kind words!

Mar. 26th, 2019

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Bryce Lafitte China, TX

The customer service is a joke. You are NOT important to this company. Please trust ANY OTHER company with your money. I regret signing this contract more than anything.

5 years ago

Reply from Brinks Home Security

Hey Bryce, we’re sorry to hear about your situation. At Protect America we certainly don’t want to spread any false information. Could you please DM us with some additional details on this so that we can look into it? Thanks and please let us know if you have any questions.

Jan. 1st, 2019

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Chuck Goeing Andover, MN

Service personnel are great! Need to underztand more about the new Qolsyt 2 panel.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Campbell Elizabethtown, KY

WORST CUSTOMER SERVICE YOU WILL EVER EXPERIENCE! I REGRET EVER LETTING THEM IN MY FRONT DOOR! I ONLY SELECTED A STAR BECAUSE ITS REQUIRED TO SUBMIT REVIEW.

5 years ago

Reply from Brinks Home Security

Hello Campbell - Thank you for taking the time to share your experience. We're sorry to hear that your interactions thus far did not meet your expectations. If you could, please reply via 'private response' with the full name and address associated with your account and a member of our team will contact you. Again, thank you for sharing your personal experience. We look forward to connecting with you soon.

Mar. 24th, 2019

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Tucker

Great customer service, simple install and excellent products

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Dilip Das Bryn Mawr, PA

False fire alarm 3 times in 4 months. Remote diagnostic unacceptable. Unhelpful rude tech support. Alarm went off at 2am last night.

5 years ago

Reply from Brinks Home Security

Dilip, Here at Brinks we know that false alarms can happen that is why we have a program to help with these. Hearing of your recent experience with us and our customer tech support department is alarming itself. Allow me to look into this matter promptly , I have located your account with us and I will be sure to reach out to you to resolve this matter. -Jacob B

Nov. 5th, 2018

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Kathryn Mitchell Madison, TN

Everyone that I have talked with have been very helpful and informative.

6 years ago

Reply from Brinks Home Security

Thank you! Always nice to hear that we're doing right by our customers!

Apr. 15th, 2019

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Patti McCullough Bakersfield, CA

The best customer service. Very friendly and not on hold when you call.

6 years ago

Reply from Brinks Home Security

Patti, Thank you for taking the time to write us this amazing review in regards to our customer service. We look forward to providing you with that same amazing service for many years to come. -Jacob B

Jul. 31st, 2018

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Ann Mayberry-Weston Phoenix, AZ

A pleasure talking with the Tech explain everything very caring

6 years ago

Reply from Brinks Home Security

Amm Mayberry Weston, Thank you for taking the time to share this awesome experience with the world. We strive to ensure all of our techs are handling customer in the most caring of ways. Have a great day -Jacob B

Jul. 10th, 2018

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Josh Anderson

Easy to install, best price, fantastic and knowledgeable representatives.

6 years ago

Reply from Brinks Home Security

Thank you for the positive insight!

Apr. 15th, 2019

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Anonymous

Never could get the camera to work, Salesman didn't say I need extra high speed internet.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Gail Baiman Largo, FL

We tried 3 different times to get that service and each time we were told an installer would come and each time a sales rep showed up and NO installation!!

6 years ago

Reply from Brinks Home Security

Hi there, we're sorry to hear about this. We would like to correct any problems you may be having with our service. If you'd like, could you follow up with our message so we can further assist you? Thanks! - Ryan

Jun. 13th, 2018

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Miko San Antonio, TX

quick response, good products and great customer service support

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Chuck Akron, OH

Just in the beginning stages but I was very impressed with the gentleman who helped me.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Anonymous Northville, MI

We never got the outdoor cameras to work. Otherwise, everything else has been great.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Anonymous Elmwood Park, IL

Immediate response to my requests and great customer service.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Jossie Sneeringer York, PA

Very happy with the customer service upon our intial call to the company.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Duke

I can see the security camera a mile away. Then go over and just remove the sd card .stupid

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Marge Eden, MD

The install was easy to do great instructions form the installer

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Dottie626 Burleson, TX

Contract too long. Told me I had to pay for tech servive when I had Lifetime Warranty on my contract.

6 years ago

Reply from Brinks Home Security

Hey Dottie - Thank you for taking the time to share your experience. If you could, please reply via Private Message with the address and phone number associated with your account so that a member of our team can reach out to you. Thank you and we look forward to connecting.

Mar. 25th, 2019

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Charles Raleigh, NC

Protect America provides my family with the peace of mind of security.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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J Stockton, CA

Great customer service, but slightly expensive. Also not as versatile as I desired.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Ryan New Iberia, LA

Never was called back with a quote. So I never really had a chance to experience any customer service.

6 years ago

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Sandra

They are knowledgeable, helpful, and nice. The product is working well thus far.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Michael Creel Grovetown, GA

over the course of 4 day i received 3 different prices because of promotion chages

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Anonymous

Pestering phone calls during holidays especially. I had my mind pretty much made up to consider PA but not after rude calls.

6 years ago

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Antoinette Toledo, OH

So far the customer service is doing a great job in assisting us.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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I forget. Beaumont, CA

The customer service is very professional and courtesy when they talked to you.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Mw Kansas City, MO

Like this very much. Some items had to be returned. Bulky panel item not so attractive.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Alan Grim Idaho Falls, ID

At the end of the day, they were not competative. Thus we did not do business. Also their sale people were EXTREME HIGH Pressure, almost like timeshare torture.

7 years ago

Reply from Brinks Home Security

Hi Alan,

We appreciate you taking the time to leave us feedback on your experience. We are always looking to improve through valuable customer input. Feel free to DM us with additional information if you need further assistance.

-Adam

Jan. 25th, 2018

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Vstep Dallas, TX

Too many phone calls & texts!! I had to block the # & when I said I'd call, I kept getting calls & texts from another #.

7 years ago

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Vay Austin, TX

Easy Installation which saved me hundreds of dollars , great sales reps

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Judy Haning Minneapolis, MN

Impossible to cancel. I have been trying to cancel my service since January. Finally gave up and filed a complaint with the Minnesota attorney general's office.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 29th, 2019

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Martha Buck

Great company! They really care about the security of their customers.

7 years ago

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Jamie Denison, TX

The service was wonderful will let all my friends know how great it is

7 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Umy Boonmarlart

Great customer service. You can tell they care about their work and their customer.

7 years ago

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Diamond Almoz

They respond right away if I call with a question or situation, the service techs are outstanding!

7 years ago

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Jeff Turbyfill

Excellent explanation of system and installation of the alarm. Very satisfied.

7 years ago

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Joe Gallo

Outstanding product exelent customer service keep up the great work.

7 years ago

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Rafah Alsakaf

Great value for your money. Customer service is wonderful to deal with

9 months ago

Reply from Brinks Home Security

Thank you, Rafah! We appreciate your review. We value our customers and appreciate the time you took to share your experience. -Andrea

Jan. 8th, 2024

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Michael Caslander Sunnyvale, CA

Ever since they took over from the previous company there has been no interruption or downward in quality.

1 year ago

Reply from Brinks Home Security

Michael Caslander, we are extremely happy to hear that you are pleased with your Brink’s Home security system, protecting what’s most important to you and providing you with a best-in-class experience are our top priority. Thank you for allowing us to not only protect you, but also leaving us a review! -Andrea

Sep. 25th, 2023

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David Steelman New Orleans, LA

I enjoy the piece of mind of knowing my home is safe…superior service compared to the “competitors “

2 years ago

Reply from Brinks Home Security

Hi David! We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Jaime

Aug. 2nd, 2022

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Megan Weidle Akron, OH

They were the most expensive and didn't offer as many incentives as other companies did but still reputable and reliable

2 years ago

Reply from Brinks Home Security

Hi Megan. Thank you for your feedback. Brinks Home runs promotions regularly through email that you are more than welcome to take advantage of if they are available to you. You can make sure that we have your correct email address on file by logging in to your brinkshome.com account or by calling us at 800-447-9239. Thank you! -Jaime

May. 10th, 2022

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Brandon Holcombe Dallas, GA

Rapid response times and 24/7 monitoring gives you the reassurance that you need to be safe at home

2 years ago

Reply from Brinks Home Security

Brandon, we are extremely happy to hear that you are pleased with your Brink’s Home Security system. protecting what’s most important to you and providing you with a best-in-class experience are our top priority. Thank you for allowing us to not only
protect you, but also leaving us a review! - Hector S

Feb. 4th, 2022

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Samarra Miller Tampa, FL

Good price easy install and no complaints from my family and I easy to work. Good company to me

3 years ago Edited May 11, 2022

Reply from Brinks Home Security

Samarra, we are glad we are doing a great job! At Brinks Home we love to hear that the technician provided the best customer experience, and we are thankful that you shared this with us. If there is anything else, you need feel free to reach out us and we would be more than happy to assist you. - Juana H.

Oct. 29th, 2021

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Steve Pitman Largo, FL

Brinks reputation is as good as you hear,brinks is a good security company,service is great,equipment excellent

3 years ago

Reply from Brinks Home Security

Steve, thank you for taking the time to leave us this great review. It is wonderful to hear you like the quality of our systems. Here at Brinks Home, we strive to ensure the quality of our product is the best of the best. If there is anything else, you need feel free to reach out us and we would be more than happy to assist you. - Juana H.

Oct. 29th, 2021

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