Brinks Home Security: Read 3,967 User Reviews From Real Homeowners

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Anonymous Chicago, IL

I expressed from the start that I did not want a 3 year contract but felt pressured to accept and needed to call back several time before being able to cancel.

6 years ago

Reply from Brinks Home Security

Hey there, we appreciate you taking the time to leave us feedback on your experience. We would like to correct any problems you may be having with our service. If you'd like, could you follow up with our message so we can further assist you? Thanks! - Ryan

Jun. 13th, 2018

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Carla Palmdale, CA

My issue with my doorbell is still unresolved and when I call in it is only a temporary fix. Need to get on the phone again with your technical support and hope that you will send a technician once and for all otherwise after a year of service I guess I need to find another provider.

6 years ago

Reply from Brinks Home Security

Carla, on behalf of MONI Smart Security please forgive me for the troubles that you have been undergoing in getting the Skybell to function properly and permanently. I would like to speak to you personally so that I may provide a more accommodating resolution for you . Could you please private message me your contact information and the best time to reach you so that i may call you? Thank you - Abraham C.

Apr. 23rd, 2018

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Linda Hollars Avon, OH

My experience was VERY positive! Sharyl was thorough, patient, informative.Showed that main concern is Mom's safety.?

6 years ago

Reply from Brinks Home Security

Linda, thank you for the feedback as we are stoked that we could provide you with the best possible services. Keeping our customers safe is our #1 priority so thank you for choosing us to be there for you. -Jacob B

Apr. 19th, 2018

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Margaret Pilant Sarepta, LA

It has been terrible from start till now,it's still lousy.My husband passed away I called them told I would send death notice as soon as I have it didn't matter they still drafted out of the account,the man is not alive!! Don't have any compassion!! Margaret Pilant Sarepta,La 71071

6 years ago Edited September 14, 2021

Reply from Brinks Home Security

Hi Margaret - we're sorry to hear about this. If you'd like, could you please DM me to confirm the name of the account holder so I can have someone review your account? Thanks!

Apr. 19th, 2018

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Chriaty Columbus, OH

Shavonda was amazing on the phone. She went above and beyond to explain the service and to make sure that it fit our needs.

6 years ago

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Dan Schuylerville, NY

Top notch knowledgeable sales staff and patient, professional technical assistance during installation!!

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Will Lawrenceville, GA

I have only had the product installed for a week. I have not had a breakin or anything to see how well the system responds.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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rasheedah muhammad Montclair, NJ

Really not sure how to rate but you guys are high 61 a month is absurd and no cameras. Why do i need 2 smoke detector monitoring? I will continue to shop around a for a better deal

6 years ago

Reply from Brinks Home Security

Hi there, we appreciate you taking the time to leave us feedback on your experience. Our customers' peace of mind while we protect their homes is certainly our priority. We would like to correct any problems you may be having with our service. Could you DM us with additional details so we can review your account? Thanks and please let us know if you have any questions

Mar. 20th, 2018

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Larry D James Charlotte, NC

The representative was cordial, knowledgeable and thorough. She guided me step by step to monitor my alarm system.

6 years ago

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B Jackson Florissant, MO

Very happy with the customer service and response time, when I have set my alarm off. Would like to see a video door bell with free storage offered.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Stephanie Rose Marshall, MI

The sales person I spoke to was rude and pushy. When I said I was still checking around and wasnt ready to commit to anyone yet he made a statement along the lines of I must not be able to afford the system.

6 years ago

Reply from Brinks Home Security

Hi Stephanie,

Thanks for taking the time to leave us feedback. Our sales solutions specialists are passionate about our security solutions - nevertheless there should never have been anything said along the lines you report! We would love to help get you set up with a security system. Please feel free to direct message me and we can get you our latest offer.

-Adam

Feb. 26th, 2018

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Robert Seattle, WA

Beware, please read the other reviews about how Protect America will continue to automatically charge your account even after your contract is over. They will also shake you down for $5 to terminate your service even after you have fulfill your contract. They are shady

6 years ago

Reply from Brinks Home Security

Hi Robert, we appreciate you taking the time to leave us feedback. We are always looking for new ways to improve our customers' experience. We pride ourselves on the clarity of our contract - which is a price match guarantee, 36 month locked in rate - that goes to a month to month term following its completion. If you need assistance canceling please DM us and we'd be happy to help.

Thanks!

-Adam

Jan. 31st, 2018

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Ibrahim Abdulrahim San Diego, CA

I was told one thing on the phone about the equipment and price when the service person arrived I was told completely something different

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Jane Russell Louisville, KY

Great company, great and caring customer service representatives who care and listen to customers needs.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Sampson Adu-Poku Andover, CT

Sales person was very honest and installation was easy. Works well and did not break the bank like others do.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Jennifer Myers Reading, PA

I have tried several times to get in touch with their customer service team to start service. I have sat on hold for literally an hour each time before hanging up. I've called three times. I'm moving on to the next business. If my time is not important to you then your business is not important to me.

6 years ago

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Tedesco

When I spoke to the CSRep, I had to leave my home & told him I would be back @ 3pm. He stated he would call me back which he did not for that day or following day. So I went w/SimpliSafe. Pls. have the robo calls stopped. or will need to call block. Thanks.

6 years ago

Reply from Brinks Home Security

Tedesco - If you are still receiving automated calls, please reply to our 'do not call' request:

Mar. 28th, 2019

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Cache Hempstead, TX

Reliable service and easy to install. Police were dispatched after I forgot to disarm after entering the house.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Steve Duvall Austin, TX

Attempted to cancel, spoke to customer support, they worked to lower it, since I didn't want to, I was put on hold for 25 minutes to cancel it. When I was finally connected, they said I had to cancel in writing. Ugh! Must have bad management.

6 years ago

Reply from Brinks Home Security

Steve, I hate to hear that you have had a negative experience with us, while attempting to terminate your service. We have a cancellation policy in place to ensure that our customers accounts and security are safe with us. With that being said, we never intend to prolong or make any process an inconvenient one. I would like to speak with you to address and resolve your concerns. So I may do so, please send me your account information to . -Ashley C.

Jan. 8th, 2018

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Matt Fayetteville, GA

Price is expensive and siren is not loud enough to be heard upstairs, set up was easy and they have good customer service

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Julie Newman Kalamazoo, MI

Extremely responsive to even the smallest inquiry about service usage or help in setting up the system.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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N/A Washington, MI'

I called for a quote, but was pressured into purchasing the service. When I said I wasn't going to purchase at that time, I was contacted at least 3 times a day from the company. For this reason, I am no longer looking to purchase the service

7 years ago

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Betty Diane Paz Midland, TX

Will not honor original contract. After 3 years, they say they do not have to honor the agreement made with me by the company that installed it. Now, they refuse to cancel my services, saying that I must give 30 days notice. They didn't give me 30 days before refusing to honor my original contract.

7 years ago

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Alan Wolf Winter Haven, FL

Moni Security System has the worse customer service and for service , In all my years of living I have never seen a service so poor. Actually they are the worse, they do not even respond to a problem. Thank god I have my sig Sauer 45 ACP. That is my security system because Moni just cares about the all mighty dollars and not the customer. So sad.

7 years ago

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David Greene Bay City, MI

MONItronics is a nightmare to deal with. Their system is the bare minimum and easily defeated. Their billing is terrible. And, they screw you at renewal time on the contract. I get robocalls from their advertising department at least once a week --- a I am already a customer (but wish I was not)!

7 years ago

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Bobbie

I have had to pay for service that I have not gotten for 4 months and will only be credited for one month. They cancelled and rescheduled appointments without notifying me, so I missed time off work. last I knew a contract was a legal binding document. I guess not in this case because I was not at fault, they were.

7 years ago

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Barbara Williams West Covina, CA

Alarm was installed improperly. $49 a month for 2 years. Police called 5 times for no reason . Didn't use anymore. They won't turn it off and still charging. Will not cancel account. I am taking them to small claims court and let a judge decide. Even if I lose it is worth the time and money to have the company exposed for what they are.

7 years ago

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Daniel Makin Royersford, PA

LIVEWATCH i have photos of used equipment sent to me as a new customer and live wires hanging from the device . Crimped wire leads on back with open screws , you cant even make this up. Sent me a knock off was supposed to be GE equipment and used!i have photos of this crap they sent me!

7 years ago

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David Cox

Long on-hold time when you call for tech support. You have to repair equipment yourself, and you must give them 30 days advance notice to cancel or they will charge you, as they did me, for an extra month. Protect America protects their bottom line.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Denson Allen, TX

All contact with the company has been positive. We have been very pleased with the level of service.

7 years ago

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John Leggett Lake Bluff, IL

Not happy with the service. This company is bad don't sign a with MONI, price is to high then they want you to stay with them 5 or 6 year there are more company that are lot batter then this one, I will never use this company agen.

7 years ago

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Jason Starr

Great customer service. Agent was professional, prompt, friendly, and knowledgable. Highly recommend.

7 years ago

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Robert Quintana Albuquerque, NM

Moni has great customer service and security monitoring service! I often recommend Moni to friends and neighbors.

7 years ago

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Janery Astacio-Marrero

Brinks Home Security provided me with robust and reliable home protection and very responsive customer support.

10 months ago Edited December 15, 2023

Reply from Brinks Home Security

Janery Astacio-Marrero, we are extremely happy to hear that you are pleased with your Brink’s Home security system, protecting what’s most important to you and providing you with a best-in-class experience are our top priority. Thank you for allowing us to not only protect you, but also leaving us a review! -Andrea

Dec. 15th, 2023

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Maya My McDonough, GA

If it's one thing that Brinks does right, it's home security! I've purchased one of their smart locks and it works great but it took forever to put together due to the poor instructions.

1 year ago

Reply from Brinks Home Security

Maya My, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us at SocialMedia@brinkshome.com, -Alozia

Jul. 26th, 2023

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A. P. Alvin, TX

I had Brinks for at least 10 years. The service is horrendous and some reps are rude. They honestly do not care and the managers do not call back. The agents from Asia do not speak English well. It was so stressful to deal with them that I cancelled the service. They offered me a discount and I said that I did not want the service even if it was free! This company cannot be trusted. My alarm went off and when I called Brinks they put me on hold for 10 min and the Asian rep could not answer my questions. Avoid them at all costs!

1 year ago

Reply from Brinks Home Security

A. P., thank you for reaching out about your recent issue with your account. We take all complaints seriously, and I am sorry to hear you had trouble. I would love to look into this for you, and work with you to reach a resolution. Please send us an email at socialmedia@brinkshome.com with your account information and any additional details you would like to provide. We look forward to following up with you. -Andrea

Jun. 12th, 2023

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Tara Gillispie Philadelphia, PA

Brinks home security is by far the #1 BEST Home security company out there. They offer all the top of the line equipment along with the best prices.

2 years ago

Reply from Brinks Home Security

Hi Tara! We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Jaime

Sep. 22nd, 2022

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Danielle Edwards Warrensburg, MO

Currently have this, have only had for a few months now but so far I have not had any issues, and the support was great.

2 years ago

Reply from Brinks Home Security

Hi Danielle! We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Jaime

Aug. 31st, 2022

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Beverly Chavous Evans, GA

I had Brinks as my alarm system company. I was satisfied throughout my service until one day the alarm went off and the police department was never notified even though it was a false alarm.

2 years ago

Reply from Brinks Home Security

Hi Beverly, while we are happy to hear that you've been satisfied with the equipment and monitoring, we are sorry to hear about the negative experience regarding your alarm. Brinks Home takes all complaints seriously. Please email us at socialmedia@brinkshome.com at your earliest convenience with your account number and any other details about your experience. Once this information is received, please allow 48-72 business hours for us to investigate this matter and contact you via phone or email. We look forward to speaking with you soon. -Jaime

Jul. 25th, 2022

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Linda Howard New Orleans, LA

I moved to a new home and it was so difficult to get installation dates and Brinks offered me 2 months free monitoring fir being so patient.

2 years ago

Reply from Brinks Home Security

Hi Linda! We apologize for any delay to install your system. We hope to have addressed your concerns. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Jaime

Jul. 6th, 2022

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BlancheL Phoenix, AZ

I had brinks with a previous home, they have great customer service and are always there to help . I have been thinking about coming back

2 years ago

Reply from Brinks Home Security

Hi Blanchel! We would be thrilled to have you back. If you have any questions, please reach out to our sales team at 866-584-1856. Thank you! -Jaime

May. 12th, 2022

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Frank Rivera Boston, MA

My wife and I selected the Brinks smart home package which allowed us the ability to remotely control all out security features.

2 years ago

Reply from Brinks Home Security

Hi Frank! We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Jaime

May. 10th, 2022

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Tony Bethlehem, PA

Customer service is horrible. They are unreliable, rude. Tech support takes forever to get to the issue. I found a local company that offers the same thing with family liken service instead.

2 years ago

Reply from Brinks Home Security

Hi Tony, thank you for your feedback. We are sorry to hear about your recent experience with our tech support team. Brinks Home takes all complaints seriously, and we appreciate you bringing this to our attention. Please email us at socialmedia@brinkshome.com at your earliest convenience with your account number and any other details about your experience. Once this information is received, please allow 48-72 business hours for us to investigate this matter and contact you via phone or email. We look forward to speaking with you soon. -Jaime

Apr. 19th, 2022

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Esther Noshahi Dallas, TX

It was good at first and then I felt like I had to made a decision about installing the system that I didn't think I could afford comfortable on my fixed income. Just felt pressure abit.

2 years ago

Reply from Brinks Home Security

Esther, Thank you so much for taking your time to write a review. Brinks strives to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.- Hector

Feb. 14th, 2022

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Audrey Macfarlane Dallas, TX

Brinks is reliable and is used by me and almost all of my neighbors. I've loved the monitoring and the technology they use, so awesome.

2 years ago

Reply from Brinks Home Security

Audrey, We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Hector S.

Feb. 1st, 2022

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Erik Lewis Minneapolis, MN

While I thought scheduling the alarm installation was a pain, they have been good and I believe only 2 false alarms which is pretty good. Fan of my key fob.

2 years ago Edited January 10, 2022

Reply from Brinks Home Security

Erik, We appreciate you taking your time to leave a review about your recent experience with the installation. Thank you for joining the Brinks home customer Family! We look forward to providing you with peace of mind for many years to come. – Hector S.

Jan. 10th, 2022

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Shanna South Jordan, UT

We use Brinks for our office security. I love their online system and the notifications I get when the alarms is triggered.

6 years ago

Reply from Brinks Home Security

Shanna, Thank you for taking the time to leave us this amazing review. We strive day in and day out to ensure we provide the best in security. -Jacob B

Sep. 4th, 2018

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Verified Customer

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pjgm

moved into my house a little over a year ago, system malfunctions all the time.

3 years ago

Reply from Brinks Home Security

Hello, thank you for bringing this to our attention. Unfortunately I was unable to locate your account, if you could please send your information to socialmedia@brinkshome.com, I would be more than happy to help.

Nov. 3rd, 2020

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Verified Customer

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Vickie Roane

poor customer service and security system does not work properly

3 years ago

Reply from Brinks Home Security

Vickie, thank you for bringing this to our attention. I want to take this opportunity to reassure you we are here to help, if you could please send me your account information to socialmedia@brinkshome.com, I would be more than happy to take a look into this. -Edwin Q.

Nov. 3rd, 2020

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Verified Customer

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Eva

You are harder to get a hold of than our previous security home service

3 years ago

Reply from Brinks Home Security

Eva, we are sorry to hear about the inconvenience on your account. Please know that at Brinks Home Security we never mean to make any request a difficult one. Let us know if you need anything else. - Daniela S.

Nov. 3rd, 2020

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