Brinks Home Security: Read 3,967 User Reviews From Real Homeowners

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Verified Customer

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Arias Beulaville, NC

Customer service has been very response and easy to speak with. I would love a door lock system.

4 years ago

Reply from Brinks Home Security

Hi Arias, Thank you for the review! We’re more than happy to answer any questions you may have about our smart door locks. Please reply via “Private Response” with the name and address associated with your account. A member of our Care team will be happy to assist you once we verify your customer information.

May. 1st, 2020

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Verified Customer

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Alemar-Rivera Columbia, SC

Customer service is knowledgeable and friendly. The system was easy to install.

4 years ago

Reply from Brinks Home Security

Hi there, We’re happy to hear about your positive experience! Please let us know if we can provide you with further assistance.

May. 1st, 2020

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Verified Customer

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Jones

Good wireless system. I like that I actually get to talk to a real person.

4 years ago

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Verified Customer

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Walton Harpers Ferry, WV

They have great reviews online. The best thing is that the system is easy to use.

4 years ago

Reply from Brinks Home Security

Hi Walton, Thank you for being a valued Protect America family member. Please let us know if we can provide you with further assistance.

Apr. 28th, 2020

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Verified Customer

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Gruber Boca Raton, FL

They got everything set up quickly and efficiently. They respond quickly too.

4 years ago

Reply from Brinks Home Security

Hi Gruber, Thank you for being a valued Protect America family member. Please let us know if we can provide you with further assistance.

Apr. 28th, 2020

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Verified Customer

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Resurrection Baptist Church Plain Dealing, LA

The lady on the phone was really knowledgable. Equipment is good quality.

4 years ago

Reply from Brinks Home Security

Hi there, Thank you for the review! We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.

Apr. 29th, 2020

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Verified Customer

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Murnane Ocoee, FL

I haven't been happy the last few days. I tried contacting them and got no reply back - phone or email.

4 years ago

Reply from Brinks Home Security

Hi there, We apologize for your experience and would like to answer any questions you may have about your system. Please reply via “Private Response” with the name and address associated with your account. A Care team member will reach out to you once we verify your customer information.

Apr. 24th, 2020

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Verified Customer

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Vilma

the system seems to work fine most of the time, but I put in a ticket and nobody ever contacted me.

4 years ago

Reply from Brinks Home Security

Hi Vilma, Thank you for reaching out. To answer any questions you may have about your system, please reply via “Private Response” with the name and address associated with your account. A member of our Care team will reach out to you once we verify you as a customer.

Apr. 10th, 2020

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Verified Customer

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Mark K J Robinson

does the trick, And it was very simple to install, with no profound effects to the wall\or doors.

4 years ago

Reply from Brinks Home Security

Hi Mark, Thank you for the review. Please let us know if we can provide you with further assistance.

Apr. 8th, 2020

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Verified Customer

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Justin Smith

Great installation customer service! They were very helpful through each step in the process.

4 years ago

Reply from Brinks Home Security

Hi Justin, Thank you for taking the time to leave a review! We’re happy to hear our Installation experts were able to provide you with assistance. Please let us know if we can provide you with further assistance.

Apr. 2nd, 2020

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Verified Customer

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JOHN littler

Easy of setup, and the help I received during the setup procedure

4 years ago

Reply from Brinks Home Security

Hi John, Thank you for the positive review! Please let us know if we can provide you with further assistance.

Apr. 2nd, 2020

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Verified Customer

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Anonymous

Easy installation; customer oriented; friendly and courteous

4 years ago

Reply from Brinks Home Security

Thank you for the positive review!

Mar. 23rd, 2020

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Verified Customer

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Terri McCullough

User friendly, easy installation and great courteous customer service

4 years ago

Reply from Brinks Home Security

Hi Terri, Thank you for the positive review! Please let us know if we can provide you with further assistance.

Mar. 9th, 2020

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Verified Customer

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Anonymous Palacios, TX

It is nice to know the house is protected. It's easy to use and the equipment seems to work okay.

4 years ago

Reply from Brinks Home Security

Hi there, Thank you for the review. We appreciate your feedback. Please let us know if we can provide you with further assistance.

Mar. 16th, 2020

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Verified Customer

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Jeffrey

This system is easy to use. I bought it based on a recommendation.

4 years ago

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Verified Customer

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anonymous Mooresville, NC

They've been good about getting back to me on the instillation. It was easy.

4 years ago

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Verified Customer

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Amanda Brooksmith

Quick response time! Always checking in to make sure we are good.

4 years ago

Reply from Brinks Home Security

Hi Amanda, Thank you for choosing to be a part of Protect America’s family. We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.

Feb. 11th, 2020

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Verified Customer

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Anthony Blackwood, NJ

The best thing was the cost but it took so long to get help and I was bounced from person to person and so there was a lot of confusion.

4 years ago

Reply from Brinks Home Security

Hi Anthony, Thank you for the review. Although we strive to handle each customer with special care and consideration, during peak times we do experience high call volumes. Please send us a “Private Response” with the name and address associated with your account. We will schedule you a callback once we verify you as a customer.

Feb. 3rd, 2020

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Verified Customer

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Donald Melbourne, FL

Everyone I've talked with is very pleasant and knowledgeable and I like the price of it.

4 years ago

Reply from Brinks Home Security

Hi Donald, Thank you for the review! Please let us know if we can provide you with further assistance.

Feb. 3rd, 2020

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Verified Customer

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Marie

The only thing we don't like is we had to do the install and it was kinda difficult.

4 years ago

Reply from Brinks Home Security

Hi Marie, Thank you for the review. Please let us know if we can provide you with any assistance regarding your system.

Jan. 6th, 2020

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Verified Customer

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Wendell

Easy to install yourself and the price is low. They are very helpful.

4 years ago

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Verified Customer

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Bruce

It seems to be working. They've been very responsive. The best thing is ease of use.

4 years ago

Reply from Brinks Home Security

Hi Bruce, Thank you for the review. We’re happy to hear about your positive experience. Please let us know if we can provide you with any further assistance.

Jan. 6th, 2020

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Verified Customer

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Pat

It's exactly what I was looking for. Protect America was very informative and helpful.

4 years ago

Reply from Brinks Home Security

Hi Pat, Thank you for the review! Please let us know if we can provide you with any further assistance.

Jan. 6th, 2020

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Verified Customer

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Larry Brumley, MO

I think it's working really great, I haven't had a problem yet.

4 years ago

Reply from Brinks Home Security

Hi Larry, Thank you for the review! We’re happy to hear about your positive experience with our system. Please let us know if we can provide you with further assistance.

Dec. 4th, 2019

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Verified Customer

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Ricardo

Satisfied. Happy and ready to work with and set up and walk through

4 years ago

Reply from Brinks Home Security

Hi Ricardo, Thank you for the feedback. Please let us know if you need any further assistance.

Nov. 19th, 2019

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Verified Customer

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John Mountain Top, PA

It all seems to work quite well. They've done everything I asked them to.

4 years ago

Reply from Brinks Home Security

Hi John, Thank you for the review! Please let us know if there’s any way we can further assist you.

Nov. 15th, 2019

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Verified Customer

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Lameeka Decatur, GA

It's easy to access the system - equipment is user friendly.

4 years ago

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Verified Customer

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Ina Athens, WV

They were very helpful. Their equipment is easy to install and easy to use.

4 years ago

Reply from Brinks Home Security

Hi Ina, Thank you for the review! Please let us know if there’s any way we can further assist you.

Nov. 15th, 2019

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Verified Customer

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Darren Columbia, MO

Better customer service would be great. After the sale there's not a lot of help. It seems like pretty decent equipment I haven't had any problems.

4 years ago

Reply from Brinks Home Security

Hi Darren, Thank you for the feedback. At Protect America we strive to provide each customer with special care and consideration. To address any questions you may have in regards to your system, please reply via “Private Message” with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Nov. 15th, 2019

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Verified Customer

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Daniel Champagne

I've had an issue with my system since 2 weeks after I got it but I can't get a hold of anyone at the company and they are not responding to my emails or phone calls.

4 years ago

Reply from Brinks Home Security

Hi Daniel, Thank you for reaching out to us. We saw that you had to reschedule your callback for today. One of our team members will reach out to you. Please let us know if you need further assistance.

Nov. 15th, 2019

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Verified Customer

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Mychael

They did an excellent job. The wireless units looked cheap to me. It works in the area that I have.

4 years ago

Reply from Brinks Home Security

Hi Mychael, Thank you for the positive review! Please let us know if there’s any way we can further assist you!

Nov. 12th, 2019

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Verified Customer

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Terri Nyemaster

Other than trying to get a hold of representatives. The system is nice and easy

4 years ago

Reply from Brinks Home Security

Hi Terri, Thank you for the positive review. Although we strive to handle each customer with special care and consideration, we do experience high call volumes during peak times. If there’s any way we can further assist you, please reply via “Private Message” with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Nov. 5th, 2019

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Verified Customer

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Bruce T.

No complaints, everything is working fine. I like all the features

4 years ago

Reply from Brinks Home Security

Hi Bruce, Thank you for the positive review! Please let us know if you need any further assistance.

Nov. 5th, 2019

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Verified Customer

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Caroline Lukasik Skagit City, WA

Very easy; knowledgable service rep walked us through it all

4 years ago

Reply from Brinks Home Security

Hi Caroline, Thank you for the review! We’re happy to hear you are enjoying our system and that you’ve had a great experience with our Care team. Please let us know if you need further assistance.

Nov. 4th, 2019

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Verified Customer

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Steve Anderson, SC

It all works well. Everything has been done properly and with courtesy.

5 years ago

Reply from Brinks Home Security

Hi Steve, Thank you for the feedback. We’re happy to hear about your positive experience. Please let us know if you need any further assistance.

Oct. 28th, 2019

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Verified Customer

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Katie Salt Lake City, UT

They've been great and addressed what I needed every time I've called.

5 years ago

Reply from Brinks Home Security

Hi Katie, Thank you for the feedback. We are happy to hear about your positive experience. Please let us know if you need any further assistance with your system.

Oct. 22nd, 2019

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Verified Customer

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anonymous Orlando, FL

Protect America's customer service was responsive and polite.

5 years ago

Reply from Brinks Home Security

Hey there,
Thank you for your positive feedback and we are happy that the Care team was both responsive and polite. Please let us know If you have any more questions.

Sep. 30th, 2019

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Verified Customer

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Sa Fayetteville, NC

The best part about Protect America is that you can install it yourself.

5 years ago

Reply from Brinks Home Security

Hi Sa,

Thank you for reaching out to us. We are thrilled that you enjoy the DIY process. We want you to be able to feel confident in your system and know that your safety is our number one priority. Please let us know if you have any further questions. Thank you for being a valued Protect America family member.

Sep. 24th, 2019

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Verified Customer

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Lisa

It went great it was an easy installation the service manager was great

5 years ago

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Verified Customer

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Kirk

Very easy to install. Very friend and professional account reps.

5 years ago

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Verified Customer

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carole amin Louisville, KY

easy to use , good value, great customer support, easy to install

5 years ago

Reply from Brinks Home Security

Thank you Carole for your feedback!

Aug. 27th, 2019

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Verified Customer

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Rosa Indianapolis, IN

Protect America has really good equipment and it was really easy.

5 years ago

Reply from Brinks Home Security

Appreciate the feedback, Rosa!

Aug. 13th, 2019

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Verified Customer

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Kevin San Antonio, TX

Protect American is convenient and the quality is good. Their staff is very friendly.

5 years ago

Reply from Brinks Home Security

Hey Kevin - Thank you for your feedback. Please do not hesitate to let us know how we can improve our services!

Aug. 12th, 2019

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Verified Customer

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Bill Bradenton, FL

The equipment has the latest touch screens and the value of it is good. They respond to you also.

5 years ago

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Verified Customer

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Margaret Hardley Montgomery, AL

Excellent alarm system Very easy to operate & very efficient

5 years ago

Reply from Brinks Home Security

Thank you, Margaret!

Jul. 10th, 2019

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Verified Customer

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cyrus welch Sacramento, CA

the iphone app is flaky other wise okay. it's hard to get a quick picture of current status

5 years ago

Reply from Brinks Home Security

Thank you, Cyrus!

Jul. 10th, 2019

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Verified Customer

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Anonymous

I can see if there's something wrong from the monitor and I try to fix it.

5 years ago

Reply from Brinks Home Security

Thank you!

May. 31st, 2019

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Verified Customer

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Thomas Duluth, MN

The representative walked me through the simple installation.

5 years ago

Reply from Brinks Home Security

Glad to hear you found the install simple!

May. 31st, 2019

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Verified Customer

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Lester Chicago, IL

They were very helpful. The security system does what it needs to do.

5 years ago

Reply from Brinks Home Security

All in a days work.

May. 31st, 2019

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Verified Customer

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Brett Shelley, ID

They were very thorough and very responsive. Protect America is easy to use.

5 years ago

Reply from Brinks Home Security

Thank you, Brett!

May. 31st, 2019

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