Brinks Home Security: Read 3,967 User Reviews From Real Homeowners

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Verified Customer

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kesha mcdaniel McKees Rocks, PA

The sensors that stick on come loose, I just put them on in April and they're not sticking really well.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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A Concord, NC

I think it's mobile, so if I moved back I could take it with me. They are responsible, and I haven't had any problems.

6 years ago

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Verified Customer

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Mark New Smyrna Beach, FL

It does what I need it to do and anytime I have had a problem it has been taken care of right away.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Anonymous

Tech was patient during install walk thru, great customer service, equipment reasonable price

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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black70bird

Very prompt when alarms are triggered. Courteous when speaking to customers to verify you are OK.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Richard R

There are a lot of home protection options out there. For the money protect America is a great value

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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MJ

Easy to install and use. Shopped quickly and very helpful to assist in installation

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Jouhan

Great service, simple services, easy set up, great customer service, and low payments.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Denise

reliable and very attentive. Immediately notifies customer of any issues and always very helpful.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Christie

Customer service is very friendly and easy to talk to on theI feel much safer now. Thank you protect America

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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KC Huntsville, AL

Initial sales seemed fine - turned out not so great and getting sorted out was a battle - then follow up survey calls have been annoying

6 years ago

Reply from Brinks Home Security

Hey KC, we're sorry to hear that you had difficulty sorting out your service. At Protect America we try to be as flexible as possible to accommodate our customer’s needs. Thank you for your feedback and please let me know if you have any questions!

Jul. 2nd, 2018

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Verified Customer

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James Allen Hampton, VA

Very helpful. Answered all my questions. Made me feel like I was important to them

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Dr. Daniel Ferreras Dublin, GA

Always able to resolve technical issues I may have with their equipment or service

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Ziba Easton, PA

Excellent service, you feel safe , other company I had while h was ADT, was not doing the job.

6 years ago

Reply from Brinks Home Security

Thank you! Always nice to hear that we're doing right by our customers!

Apr. 15th, 2019

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Verified Customer

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ONeill Zephyrhills, FL

So far so good I only been with Protect America few month I love the service they provide

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Anonymous Austell, GA

The excellent monitoring and the tools provided to monitor your alarm are exceptional.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Patty Clements Louisville, KY

It's easy to install and understand how it works, and they answer all my questions promptly.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Destiny Stanford Houston, TX

They really respond in a timely way, and are always helpful. It's easy to use, very excellent.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Cyle Currie Sandstone, MN

They always have good customer service. However, when they gave me the camera, it wasn't recording at first.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Angel Young Spartanburg, SC

It's pretty bulky and heavy, but I've had it for a couple of months and so far, everything has been fine.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Serendipity

They were very patient and understanding with me and my lack of technical knowledge.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Paul Lister

Feel LIke was lied to to be forced into an upgrade I did not need. Now i am locked into 2 year contract i can not change!

6 years ago

Reply from Brinks Home Security

Hi there - thanks for your feedback. We would like to correct any problems you may be having with our service. If you'd like, could you follow up with our message so we can further assist you? Thanks! - Ryan

Jun. 26th, 2018

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Verified Customer

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Anonymous

To many false alarms due to sensors falling of window. Their tape isn't any good. That's sad they have that kind of equipment

6 years ago

Reply from Brinks Home Security

Hi there, we're sorry to hear about this. We would like to correct any problems you may be having with our service. Could you DM us with the account holders full name so I can get someone to assist you with this? Thanks and please let us know if you have any questions.

Jun. 26th, 2018

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Verified Customer

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Allan

Have had no problems with them. I have had systems in the past and had numerous false alarms.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Protect America

They provided good service, fast delivery and easy set-up. Their monitoring and system support has been great as well.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Bodelco

Professionalism, customer needs, guarantee, items delivered promptly to my door, follow up.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Doris Bryant Fort Myers, FL

We have had sensor issues. Says sensor failure. This has happened several times with one of the sensors

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Tim Studio City, CA

I feel staff does not listen well they just lecture. Limited capability - cannot do alarm screens. Equipment is OK but not well explained.

6 years ago

Reply from Brinks Home Security

Hi Tim,

We appreciate you taking the time to leave us feedback on your experience. We are always looking to improve through valuable customer input. Feel free to DM us with additional information if you need further assistnace.

-Adam

Jan. 25th, 2018

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Verified Customer

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Ed Carter Fort Worth, TX

Monitoring is too expensive. Service and support is excellent. People are very knowledgeable, courteous, and helpful.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Ethan Huynh Philadelphia, PA

They have quick responses on the false alarm. It's easy to use, but it's a little bulky.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Pllc Supritha V Hangal

It was clear on what was going to be provided, but there is a delay on what you see with the connection.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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Collin Osburn

The equipment is sufficient, but I had an issue where there was no available support for the weekend.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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James Kao

The price is excellent, affordable. They service was great; tech support was helpful.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Thomas Arkle Winter Haven, FL

It's modern, up to date, and it works. They're always very responsible and responsive.

6 years ago

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Verified Customer

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Sterling Hargrove Henryville, IN

They have a fair price, are very helpful, answered all my questions, and are really reliable.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Redrena Snead Hampton, VA

It was easy to install and I haven't had any problems at this time with the company yet.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Randall Gaston League City, TX

The people helping me out were very patient with my lack of knowledge. Everything works.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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John Johnson Dora, AL

I wish this company provided a touch pad with their equipment. I wish that they were more up to date.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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Enrique Bringas-Galaz Tucson, AZ

Protect America always calls me when my alarm goes off, but some of the equipment is a little outdated.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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Mary W. Hinesville, GA

they've always got great customer service representative to assist you at anytime.

6 years ago

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Verified Customer

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Judy S. Avondale, AZ

Have never had an issue with them. Personnel always helpful and service is great.

6 years ago

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Verified Customer

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Anonymous Loganville, GA'

Works well and easy to arm and disarm. If alarm goes off I get phone call immediately.

6 years ago

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Verified Customer

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Justin Guerrero Aransas Pass, TX

I'm not very happy with them to be completely honest. They haven't fixed an issue with my system. It's not working right now.

6 years ago

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Verified Customer

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Kimberly Milligan Hampton, GA

I got it for security reasons. Customer service can resolve issues well, but the equipment still needs more work.

6 years ago

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Verified Customer

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Kubica Gerd McKinney, TX

They are quick to respond to our questions and the system is easy to use and fast.

6 years ago

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Verified Customer

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Sylvia Horner Durham, NC

My system does not work and it probably don't work because I did not know what I was doing when I set it up. They don't send a person to set it up for you. You have to do it yourself.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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Bill&Barb L. Zephyrhills, FL

all of the people are grate when speaking to them and fix any and all problems quickly.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Tay Gainesville, GA

I've been a customer for over ten years and I've never really had any problems with my system or the company.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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Jose Efland, NC

I've had some good and bad experiences with their customer support, but overall, I've been satisfied with their service.

7 years ago

Reply from Brinks Home Security

If you have a chance, please reply via messenger with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back from you.

Apr. 28th, 2019

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Verified Customer

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Charles Rockville, MD

It doesn't seem to work very well, and I'm actually thinking of cancelling my service. they've gotten very expensive, and the system is kind of noisy.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

Brinks Home Security Reviews