Brinks Home Security: Read 3,967 User Reviews From Real Homeowners

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Verified Customer

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Garcia Tucson, AZ

The service, you guys know how to explain everything and if you don't know anything about the system itself, you put one hundred percent effort in order for the custolmer to understand the issue and work it out at the end of the day.

4 years ago

Reply from Brinks Home Security

Hi there, Thank you for taking the time to leave a review! We appreciate your feedback. Please let us know if we can help answer any other questions you may have about your system.

May. 1st, 2020

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Verified Customer

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Meads Eagle Mountain, UT

Very responsive very polite and they seem to be genuinely happy to serve you. I was able to get their home security equipment without paying upfront. The camera they gave me records all the images upside down.. .So I don't like that.

4 years ago

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Verified Customer

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John G

Not enough information prior to purchase. They didn't spec out my needs. Instead of asking good questions to determine what types of components would be the best fit for our home, they sold me a generic system which doesn't fit. We are still trying to figure out what gets returned and what gets replaced. Also the camera they sold me for an outrageous price is worthless. It's night vision is terrible. Overall they are way overpriced.

4 years ago

Reply from Brinks Home Security

Hi John, We appreciate your feedback. To improve your experience as a customer and answer any questions you may have about your equipment, please reply via “Private Response” with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Apr. 8th, 2020

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Verified Customer

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Muhammad

I feel secure. It is one of the top rated security companies out there and it is highly reliable. Customer service is excellent, the employee assisting me was very helpful and on point with all the instructions.

4 years ago

Reply from Brinks Home Security

Hi Muhammad, Thank you for taking the time to leave us a review. We're happy to hear about your positive experience. Please reach back out to us if you need further assistance.

Mar. 16th, 2020

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Verified Customer

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Valerie Four Oaks, NC

Exactly what I need to protect what I needed. Everything I needed was put up and they did whatever I needed them to do. There are some problems getting with them getting back to you.

4 years ago

Reply from Brinks Home Security

Hi Valerie, Thank you for the positive review. Please let us know if we can provide you with further assistance.

Mar. 16th, 2020

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Verified Customer

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Dianalaura Las Vegas, NV

Protect America is the best one we found and the prices are good. They have great customer service and answer everything, all my questions. I found install to be pretty easy. It was great.

4 years ago

Reply from Brinks Home Security

Hi there, Thank you for taking the time to leave us a review. Please let us know if we can provide you with further assistance.

Mar. 16th, 2020

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Verified Customer

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Clay Orlando, FL

Protect America is easy to work with and it was easy to install and is a competitive price. There is great follow up but I am still waiting for some yard signs and that is the only problem that we've had so far.

4 years ago

Reply from Brinks Home Security

Hi Clay, Thank you for the review! We're happy to hear about your positive experience. To answer any questions you might have about Protect America's yard signs, please reply via "Private Response" with the name and address associated with your account. A member of the Care team will reach out to you once we verify you as a customer.

Mar. 16th, 2020

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Verified Customer

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Sharon San Diego, CA

I like the simplicity of the interface. My mom has it in her house and it is comfortable with it and when I moved away, I had attempted break ins so I got it too. It works great. They are always responsive and efficient.

4 years ago

Reply from Brinks Home Security

Hi Sharon, Thank you for the review! Please let us know if we can provide you with further assistance.

Mar. 16th, 2020

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Verified Customer

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Derrick Wilmington, DE

They have a lot of promotions going on with the different equipment, including my window and everything works great and I like being able to see what is going on with my home. The service is pretty good.

4 years ago

Reply from Brinks Home Security

Hi Derrick, Thank you for the positive review! Please let us know if we can provide you with further assistance.

Mar. 9th, 2020

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Verified Customer

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D Kings Mountain, NC

They need to upgrade their panel box so you are able to hear in your house but the doorbell camera is fine. Customer service always answers and takes care of you right at the moment.

4 years ago

Reply from Brinks Home Security

Hi there, Thank you for the review. To better assist you with any questions you have about your equipment, please reply via “Private Response” with the name and address associated with the account. A member of the Care team will reach out to you once we verify you as a customer.

Mar. 9th, 2020

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Verified Customer

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Gary Manteca, CA

Keep doing what you're doing. The people are friendly and I get assistance when I need it. They're equal to everybody. It is overall better than ADT. I have recommended them to other people.

4 years ago

Reply from Brinks Home Security

Hi Gary, Thank you for the positive review. Please let us know if we can provide you with further assistance.

Mar. 9th, 2020

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Verified Customer

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Michael K Morgan

Because I had to install. The system myself I could afford a higher quality Equipment for less money, and I understand the system a lot better. Then having someone else come in and install it.

4 years ago

Reply from Brinks Home Security

Hi Michael, Thank you for taking the time to leave a review. We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.

Feb. 11th, 2020

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Verified Customer

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Dennis Dangerfield

Live people answer the phone when you call. And they call back when promised. Also nice to have a person from the U.S. answer the phone. They are also knowledgeable & helpful.

4 years ago

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Verified Customer

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Richard Philadelphia, PA

I like that I don't need a computer or a smartphone to have it and it keeps the burglars away. It is a little hard to get used to. They are very prompt with their updates and when they schedule an appointment, they seem to stick with it to the hour.

4 years ago

Reply from Brinks Home Security

Hi Richard, Thank you for the review! Please let us know if we can provide you with further assistance.

Feb. 3rd, 2020

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Verified Customer

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Jamiliah Upper Marlboro, MD

The customer service was super nice and everyone was super helpful. They were very accommodating and gave me a lot of callbacks. I didn't like having to do everything myself but it was nice to be walked through it and it is convenient.

4 years ago

Reply from Brinks Home Security

Hi Jamiliah, Thanks for the positive feedback. We’re happy to hear our team of installation experts was able to help you with setting up your equipment. Please let us know if we can provide you with further assistance.

Feb. 3rd, 2020

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Verified Customer

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Roger Canton, OH

Little less worrying on stuff and peace of mind is nice. I think the motion detectors are a little too sensitive because once in a while it will pick up animals and I was told it was not supposed to. They are pretty helpful whenever I call them.

4 years ago

Reply from Brinks Home Security

Hi Roger, Thank you for the review! To provide you with assistance regarding the sensitivity of your motion detectors, please send us a “Private Response” with the name and address associated with your account. A member of our Care team will reach out to you once we verify you as a customer.

Feb. 3rd, 2020

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Verified Customer

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Joshua Harvard, NE

Protect America is easy to work with and explain how everything works. They walked me through every step and were very patient and so set up was extremely easy. The panel is gorgeous and easy to use.

4 years ago

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Verified Customer

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Stanley Sacramento, CA

Protect America is one of the best, if not the best, which is a comfort. It is not too expensive and they walk you step by step through the process of how to get everything installed. The person I work with in customer service, Veronica, is very patient and understanding and I have not been an easy customer so I appreciate that.

4 years ago

Reply from Brinks Home Security

Hi Stanley, Thank you for the review. We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.

Feb. 4th, 2020

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Verified Customer

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Carlton Hammond, IN

The touch screen control panel is really neat and cameras that I have are very good quality as far as picture. Protect America is very professional, very accommodating and explain things well - especially with installation. We like the price.

4 years ago

Reply from Brinks Home Security

Hi Carlton, Thanks for the feedback. We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.

Jan. 6th, 2020

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Verified Customer

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Derek Landis, NC

Very professional and efficient. The doorbell sends texts too much and the motion doesn't actually record what's causing the motion. I think they should enhance the functionality of the doorbell. I do like that Protect America is willing to lock in my rate for the lifetime of my contract.

4 years ago

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Verified Customer

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Bruce Tucson, AZ

I got it because I could put it in myself and the price was reasonable. They were very helpful with me setting up the system. I know I'm supposed to go through a check with them monthly but I haven't been doing that. The system works very well. It was easy to install and it works as it was supposed to.

4 years ago

Reply from Brinks Home Security

Hi Bruce, Thank you for the review! We’re happy to hear your system is working for you. Please let us know if we can provide you with further assistance.

Dec. 20th, 2019

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Verified Customer

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John North Port, FL

This was the best home security company I found anywhere. It would have been nice if they could have come and installed the monitors but I got it done. I just wish they made the the monitors a little bit easier to attach to the window indoors they seem to fall off relatively easy.

4 years ago

Reply from Brinks Home Security

Hi John, Thank you for the review. We appreciate your feedback. Please let us know if we can provide you with further assistance.

Dec. 20th, 2019

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Verified Customer

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Imri Allentown, PA

It was the right company for me. Excellent service, everything I need to know, they answered and were very helpful. Security is easy to use and it works fine. I feel peace of mind.

4 years ago

Reply from Brinks Home Security

Hi Imri, Thank you for the positive review! We’re happy to hear you’re enjoying your equipment. Please let us know if we can provide you with further assistance.

Dec. 6th, 2019

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Verified Customer

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Marguerite Oak Ridge, NJ

It's easy to set when you're leaving the house. They are very good at making sure you follow up but they continually call. I was having construction on the house and couldn't get the system up and running and they called me and my husband at least 2-3 times a week for over a month.

4 years ago

Reply from Brinks Home Security

Hi Marguerite, Thank you for the review! We’re happy to hear our Care team was able to help you with your system. Please let us know if we can provide you with further assistance.

Dec. 4th, 2019

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Verified Customer

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Ralpheal Panama City, FL

They were able to answer all my questions and walk me through to make sure everything was working properly. The equipment doesn't seem to be the best but it works for what I need.

4 years ago

Reply from Brinks Home Security

Hi Ralpheal, Thank you for the review! We’re happy our Care team was able to help you with your equipment. Please let us know if we can provide you with further assistance!

Dec. 4th, 2019

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Verified Customer

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Matt

Some things work well, others don't. The system has sensor issues. The one works intermittently stating it is being bypassed when arming. The system is poor at cellular communication because of weak signal in my area. I told them about signal issues and assured me it would be fine because it's a 3G communication. In addition the app works sporadically often saying the system is offline likely because of that weak signal.

4 years ago

Reply from Brinks Home Security

Hi Matt, Thank you for the feedback. To assist you with any questions regarding your system, please reply via “Private Message with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Nov. 19th, 2019

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Verified Customer

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Robert Kingman, AZ

We have enjoyed the service so far. You get feedback on your phone with what's going on inside your house. Every time I've called them they were very helpful and got me through the problems really quick.

4 years ago

Reply from Brinks Home Security

Hi Robert, Thank you for the review! We’re happy to hear about your positive experience with our Care team. Please let us know if you need further assistance.

Nov. 15th, 2019

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Verified Customer

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Derick Cristoforo

Their costumer services have been second to nobody. Any issues and their representatives will stay with you until the issue is solved. Very easy walk thru self installing security system and cameras

4 years ago

Reply from Brinks Home Security

Hi Derick, Thank you for the review! We’re happy to hear about your positive experience with our Care team. Please let us know if there’s any way we can further assist you.

Nov. 15th, 2019

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Verified Customer

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Joanne Keystone Heights, FL

We've had it fall off because it is not a permanent thing but it certainly is easy and we had to get rid of our phone line so that is why we chose it. They don't always get a person when you call and they have to call you back.

5 years ago

Reply from Brinks Home Security

Hi Joanne, Thank you for the feedback. To keep your equipment from falling, we recommend using double-sided tape as an adhesive. If you need further assistance, please reply via “Private Message” with the name and address associated with the account.

Oct. 28th, 2019

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Verified Customer

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Ronald Kilgore, TX

We're totally satisfied with the product, it is excellent. We feel safe. The people who work there did everything we asked and answered the questions correctly for use and helped us when we installed it.

5 years ago

Reply from Brinks Home Security

Hi Ronald, Thank you for the positive feedback. We’re happy to hear our equipment is helping you feel safe and that you’ve had an awesome experience with our Care team. Please let us know if you need any further assistance.

Oct. 28th, 2019

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Verified Customer

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Hunter Yukon, OK

They were very descriptive with what we were getting and very helpful. Mostly it does a good job but we don't get phone calls like we're supposed to when it goes off and the code isn't put in on time.

5 years ago

Reply from Brinks Home Security

Hi Hunter, We appreciate your feedback. In regards to your system, we can set up a test to make sure everything is working properly. If you can, please reply via ‘Private Message’ with the name and address associated with your account. Once we verify you as a customer, one of our Care team members will reach out to you.

Oct. 22nd, 2019

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Verified Customer

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Steven Whitney, TX

Every Time I've talked to them they've helped me immediately. I've seen better products. The video camera is very poor in quality but it's easy to use and easy to set up. It's a very simple plain security system that seems to work well.

5 years ago

Reply from Brinks Home Security

Hi Steven, We appreciate your feedback! It’s great to hear the equipment is working well in your home. Please let us know if you need any further assistance.

Oct. 22nd, 2019

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Verified Customer

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Yashanda Bennett

So Far, So good! I had experienced some issues with the city that I live for charges and they took care of everything right away! Customer service is Awesome and I appreciate everything that was done for me :)

5 years ago

Reply from Brinks Home Security

Hi Yashanda,
We greatly appreciate your response. We are glad you have had an awesome experience with our Care team, and they have been able to take care of the location inquiry. Please let us know if you have any further questions.

Oct. 8th, 2019

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Verified Customer

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Robert Broken Arrow, OK

Anytime I've had any questions or with out instal it was very thorough. They stayed on the phone until we knew what we were doing with they system. It's user friendly. I think we get a lot for the money.

5 years ago

Reply from Brinks Home Security

Hello Robert,

Thank you so much for your positive feedback! We are glad that you have had a good experience with our Installation team. Please let us know if you need any further assistance with your system.

Sep. 30th, 2019

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Verified Customer

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Kerry Indianapolis, IN

Accessable and willing to help with any problem. When I couldn't reach them the first time they would call me back instantly. Some of the equipment seems to be a bit flimsy but is all functions correctly. We really like the mobile control panel. You can take it with you to any room in the house.

5 years ago

Reply from Brinks Home Security

Hello Kerry,
Thank you for your feedback. We are happy that you are enjoying your system. Please let us know if you have any further questions in regard to your equipment or service.

Sep. 30th, 2019

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Verified Customer

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Rebecca Arlington, TN

Reasonable prices and easy instilation. The equipment is easy to use and the cameras have very good visibility. They stayed on the phone for a really long time and helped me instal everything.

5 years ago

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Verified Customer

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Anonymous Bessemer, AL

They were very personable on the phone and willing to answer any of my questions. They were willing to let me call them back anytime I needed help in installing it. It was easy to install and easy to use.

5 years ago

Reply from Brinks Home Security

Hi there,
We appreciate your positive feedback. We are glad that you have had a great experience with our Install team. Please let us know if you need any further assistance.

Sep. 24th, 2019

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Verified Customer

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Evelyne Chaparral, NM

I'm very comfortable with them. It is very modern and the camera has very good quality. I feel very safe at home. Whenever I need assistance, I get it and they always answer in a very timely manner and are very helpful.

5 years ago

Reply from Brinks Home Security

Thank you, Evelyne!

Aug. 12th, 2019

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Verified Customer

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Karen Fishers, IN

I needed a home security system and they seemed convenient. I had trouble installing one of the sensors but so far it's worked perfectly. Any time I've tried t get a hold of Protect America, it has been quick and easy with no problems.

5 years ago

Reply from Brinks Home Security

Hey Karen - Happy to hear that we could be of service!

Aug. 12th, 2019

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Verified Customer

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Stupid Chatsworth, CA

Customer service was very attentive and they guided me every step of the way and I had no problems. It's easy to operate and it's not a complicated system so we both like it that way.

5 years ago

Reply from Brinks Home Security

Thank you, Norman!

May. 31st, 2019

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Verified Customer

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Raul Austin, TX

They were calling me frequently to check on the progress and offer any help during the installation process. So far, I have had very good equipment and it was very easy to install.

5 years ago

Reply from Brinks Home Security

That's what we're here for!

May. 31st, 2019

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Verified Customer

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Sheila Jackson, TN

I was just looking on the internet and somebody helped me find them. I called the number and the gentleman was really nice and I got it. They return your phone calls and will call back and answer your question. With the doorbell, I would like Protect America to give you a little bit more instructions with that and how to use it.

5 years ago

Reply from Brinks Home Security

Hey Sheila - Thank you for your feedback. Are you still in need of assistance with your video doorbell? If so, please reply via 'private response' with your full name and the address associated with your account. A member of our customer care team will then reach out to you and answer any questions you might have regarding any and all of your equipment. Thank you again for your feedback and we look forward to further assisting you!

May. 31st, 2019

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Verified Customer

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John

They've been really responsive. It's very easy to install and it works well. We can install it ourselves. We are in a remote location where getting people to come out would have been very costly.

5 years ago

Reply from Brinks Home Security

Thank you, John!

May. 31st, 2019

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Verified Customer

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Alisha

The sales department was very patient with answering all of my questions. While set up is easy, I some how made it difficult lol. Any way the person who assisted with set up was very patient and kind.

5 years ago

Reply from Brinks Home Security

Thank you, Alisha!

May. 29th, 2019

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Verified Customer

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M BONIFAZ

Protect America offers a great product. Very easy to install yourself and easy to use and inspect. My only issue is that after having purchased the system and doing some more indepth research I probably could have gotten a comparable system with no contract and less monthly cost.

5 years ago

Reply from Brinks Home Security

Hey M - we appreciate your feedback!

May. 23rd, 2019

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Verified Customer

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Mckala Punta Gorda, FL

Whoever I spoke to, they made sure I got exactly what I needed. They're very patient and very polite. I like that they don't have to come to install it and that I can install it myself so there are no strangers in my home.

5 years ago

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Verified Customer

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Amit Downers Grove, IL

Equipment has been excellent. There were some miscommunications when I first joined and I ended up getting a number of sales calls that weren't wanted so they should maybe have a bit more communication on that end but other than that customer service has been pretty good.

5 years ago

Reply from Brinks Home Security

Thank you, Amit!

May. 7th, 2019

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Verified Customer

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carlos anthony iraheta

They were very friendly from the very beginning. They were reassuring and provided me with peace of mind. I pay 50 a month for three years and then i expect a 5 dollar reduction in price or ill start shopping around again

5 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 30th, 2019

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Verified Customer

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Duane

Customer service was able to work with me and answer all of my questions. The value of the device is very good. I am able to check up on my front door whenever someone is there.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 29th, 2019

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Verified Customer

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John Rockford, IL

When I tested it, I had a problem, it was supposed to go on the test and it didn't so the police came but other than that I haven't had any problems with the equipment and the customer service is good. I like that I can arm it from my cell phone and check the status.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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