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LAST UPDATED: June 27th, 2019

Atkins Systems offers home security and automation solutions for customers in select areas of Atlanta and Georgia. The company does not disclose pricing for its monthly monitoring rates or equipment on its corporate website. Atkins Systems is fully licensed, bonded, and insured and provides customers with 24/7 professional monitoring from UL-certified central monitoring stations. According to its corporate website, the company is an upstanding member of several home security associations and employs in-house technicians to perform professional installations for its customers.

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The Good

  • 24/7 Professional Monitoring
  • Flexible Contract Terms
  • Remote System Access
  • No Early Termination Fees
Atkins Systems offers its customers customized home security solutions with professional installation, remote system access, and 24/7 professional monitoring. The company offers home security, energy management, home automation, and video surveillance equipment and technology. Customers are provided with flexible contract terms on home security agreements and there appears to be no penalties for early cancellation. Many security features can be accessed remotely through the Honeywell Total Connect app. Customers are able to receive instant text alerts when alarms are triggered and view all home activity through video camera surveillance. The company also provides medical alert systems that help customers communicate at the push of a button with emergency dispatchers until help arrives. Fire alarms, carbon monoxide sensors, and flood detection devices help protect customers against natural disasters. The wireless systems will signal the central monitoring station even if phone lines are cut or a power outage occurs.

The Bad

  • Undisclosed Equipment and Monitoring Prices
  • Limited Home Automation Features
  • No Equipment Warranty Information
  • Potential Service Transfer and Service Repair Costs

Atkins Systems does not list costs for home security equipment, professional installation, monthly monitoring, or other service costs on its corporate website. There is also no equipment warranty information but this warranty may be available directly from the manufacturer. Customers may be held responsible for all equipment repair costs and technician service calls. Customers may also be charged upfront for equipment and be required to pay an installation fee at the time of activation. Home automation features are limited when compared to similar industry competitors. Customers are not given garage door access, smart appliance control, or video doorbell technology. An undisclosed fee may be charged to customers who wish to transfer service to a new residence. Customers will also need to obtain an alarm permit from their local municipality which will need to be renewed on an annual basis.

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The Bottom Line

Atkins Systems provides customized home security solutions and flexible contract terms for its customers. Home security includes professional installation, remote system access from any mobile device, and 24/7 professional monitoring. However, home automation features are not as complete as other marketplace competitor offerings and the company is not transparent upfront regarding pricing of its products and services.

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