Alarm Grid Logo
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19 User Reviews

5.6

Overall Score

Founded in 2012, Alarm Grid is a do-it-yourself security solution with professional monitoring services provided by Criticom Monitoring. The Florida-based company sells Honeywell system options and 2GIG equipment and offers a variety of monitoring options (including self- and central station monitoring) starting at $15 per month.

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The Good

  • No Contracts or Activation Fees
  • No Activation Fees
  • 30-Day Return Policy on Equipment
  • Tons of Equipment and Monitoring Options
  • Financing Options

No Contracts or Activation Fees

The alarm company offers its services without any contracts or activation fees, which also means there is no penalty for cancelling its services at any time. Once the security system is installed, alarm monitoring is available for as low as $10 per month — burglar, flood, fire, and smoke alarm detection all included.

30-Day Return Policy on Equipment

Customers also have 30 days to return any unwanted equipment, as long as it's in the original packaging (customers are responsible for return shipping costs).

Tons of Equipment and Monitoring Options

Alarm Grid seems to offer a complete array of Honeywell security products, in addition to several 2GIG products. The website displays pages of equipment options, which means the company likely sells anything you want to secure or automate your home. Among Alarm Grid's home security inventory are the following system components:

  • Alarm Control Panel
  • Alarm Communications
  • Alarm Keypad
  • Security Camera
  • Door and Window Sensor
  • Motion Sensor
  • Glass Break Detector
  • Smoke and Heat Detector
  • Environmental Sensor
  • Alarm Siren and Strobe Light
  • Security Key Fob
  • Panic Button
  • Medical Alert Button
  • Wireless Receiver
  • Power Supplies
  • Home Automation

As yet, the DIY home security company does not provide its own doorbell camera/video doorbell modules; but this device can likely be added to the existing home security system.

Financing Options

And because buying products can quickly add up, Alarm Grid offers financing options for equipment purchases. Alarm Grid also offers a variety of monitoring packages for any budget, including a $15 per month self-monitoring plan that allows customers to have remote access to security features without being monitored by its Central Station.

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The Bad

  • Central Station Is Not CSAA Certified
  • No Warranty Beyond Factory Guarantee

Central Station Is Not CSAA Certified

Though Criticom Monitoring provides services to more than 800,000 customers throughout the United States, it is not a CSAA Five Diamond certified station. This means the monitoring center has not satisfied CSAA's five points of excellence, including high levels of customer service, commitment to ongoing employee education, and commitment to raising industry standards.

No Warranty Beyond Factory Guarantee

Alarm Grid does not offer a warranty on top of the factory warranty for equipment, which usually lasts for one year. Many professionally installed security providers provide a lifetime warranty on products, while most DIY providers include at least three years of product warranty.

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The Bottom Line

If you are willing to pay a higher cost upfront or finance equipment cost over time, Alarm Grid offers great rates on security monitoring. Plus, you won't be bound to the company by a lengthy contract. Thanks to Alarm Grid's trove of equipment options and monitoring packages, the company likely offers what you're looking for at a reasonable price for your needs. Check out our verified Alarm Grid reviews below to read the experiences of actual customers.

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Star Rating

5.0

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19 Reviews

Review Breakdown

5 grade

95%

4 grade

5%

3 grade

0%

2 grade

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1 grade

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Paolo Dias Denton, TX

Very happy with Alarm Grid so far. Fantastic customer service, great technical support, reasonable priced plans, lots of DYI content on YouTube, great articles on their website. Overall, 5-star alarm company! Would definitely recommend them to friends and family!

1 month ago

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David Nicholson Pittsburgh, PA

Just purchased a new home and was looking for an alarm system that could integrate into Apple's Homekit ecosystem. AlarmGrid was one of the few DIY options who offered the Honeywell Lyric system. They came highly recommended from others who had installed the same system. From the ordering process to delivery and setup, they run a really terrific operation. Orders shipped next day and they immediately confirmed activation appointment. Great setup and training info on their website. Darrell walked me through the activation which only took a few minutes on the phone (and after followed-up with a bunch of useful information). They really made the whole process simple!

3 months ago

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David Halopoff ,

The experience started with an online subscription with followup email notices of account and a phone call from alarmgrid service representative Aja to fully integrate all functional aspects of your system with the Alarm.com web interface. This process allows you to select, directly within your account, the monitoring specificity of your choice including phone alerts, camera usage, z-wave device rules, and everything else you would need to do. Aja was knowledgeable, able to answer all questions about the Qolsys 2+ panel, and at the end of the setup session, it was perfectly completed. Thoroughly satisfied customer!

10 months ago

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Michael Rosett North Hollywood, CA

I converted my Brinks system over to AlarmGrid about a month ago. I was a bit nervous to have to replace and install a new communicator. But Jarrett and team provided me with the necessary YouTube videos to make it easy and I was able to complete the installation in under an hour. There were a couple minor hickups with my keypads but AlarmGrid's support connected remotely and addressed the issue quickly. I am very impress and our system is working faster and with better phone app control than before. And to top it off I now pay $15 less than I did with one of those big companies.

11 months ago

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Michael M Hemet, CA

Best prices on equipment and competitive monitoring. ADT wanted $6000 for the same equipment I bought direct from Alarm Grid for $878.35. Monthly monitoring from Alarm Grid is $35/ mo with no contract versus ADT $69/ mo with two-year committment in CA. Install was easy 45-minutes total install, and much easier than listening to the ADT rep trying to up sell me for two-hours. I have an Alarm.com system in my primary home, which cost almost $2000, I have a ring system in my office $435, but for my sons new home I wanted the best quality at a reasonable price, and after much research (Brinks and a number of other Alarm.com vendors) I selected Alarm Grid, for the best equipment price and support service.

1 year ago

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Scott Berkeley, CA

No contract and the fact they post their plans online is a game changer for me. Very transparent. The other companies wouldn't even talk to me about prices and insisted on sending a tech (let's be honest, salesperson) to the house first. The AlarmGrid customer service rep was on the phone with me as long as I needed and until the job and installation was complete. Great service. They even got an answer for me from their tech guys about an outdated piece of technology while we worked. I sent them a picture of it and they told me what it did and how it worked. Fantastic service. Really happy so far. (Thanks Bryce).

2 years ago

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Roger Huntington, WV

We have had Alarm Grid for over 2yrs now. I had to switch my system because the equipment I had was outdated and the company that monitored it kept increasing their fee. I wanted to convert/modernize my system. Alarm Grid helped me pick the system that fit my needs. They were VERY helpful in how to incorporate parts of my old system (wired sensors). My system was incredibly easy to setup. I ran into some problems wiring some of the old sensors up to the new system. Contacting them for support was no problem at all. I honestly felt like I could call them and get answers to my questions within 24hrs if not immediately. They are very receptive. They could prove me wrong tomorrow. But right now I am more than pleased with their service and the system that I have.

3 years ago

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Erica Heyward Atlanta, GA

I cannot say enough GREAT things about GARY W who was the Activation Technician that help me set everything up. He was sooooooo Patient!!! Thank You, Thank You, Thank You. You are AWESOME!!!!

8 months ago

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bessythereviewcow Summit, NJ

Installed a DIY Honeywell system. Saved over $2000 versus the quote by a local security company while monitoring was $25/month less expensive. AlarmGrid was extremely responsive and helpful getting the system installed which went very smoothly. They answered all of my question and were with me every step of the way. Really satisfied with my experience.

1 year ago

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GD Tampa, FL

The entire process starting with scheduling, through testing and the completion of the setup was efficient, smooth and very professional. Everyone I had contact with was friendly, courteous, knowledgeable and very helpful. Of all the alarm setup experiences I have had, this one is by far the best. I would highly recommend Alarm Grid to anyone seeking a quality customer service oriented experience.

2 years ago

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Chris Fort Collins, CO

Alarm Grid was very helpful in answering questions about the system I was looking at before I ordered, making me sure about the purchase. Once I had everything set up, they activated my monitoring plan immediately and gave me a call to help me set it up. Afterward I found their website had some other information that helped me get the system settings to my liking. Very impressed and happy with the level of service!

3 years ago

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Joel DeGood Wayland, MI

I have been a Alarm Grid customer for four years now. I own my own equipment and I could pay anyone to monitor my system, but we have no reason to leave because of the great customer service, and value of the monthly monitoring fees. I truly believe there isn't another home security company out there that offers so many choices of equipment and willingness to help the novice to do a self install, and set up a system to protect your family in my opinion. I chose a Honeywell system and have not regretted it. I have and would highly recommend this company.

3 years ago

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SMB Hayward, CA

THe people working for this company are competent and very friendly. We installed two new alarm systems in existing warehouses and they loaded the keypads, set up the communicators and stayed on the line with us until the unit was working 100 %. Griffin and Jorge are fantastic.

1 year ago

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Tom Mazzeo Durham, NC

If you own your alarm system, it is hard to beat AlarmGrid's pricing and monitoring options. And their customer service is awesome. They are knowledgeable and easy to reach - no long wait times and customer "no service". They quickly and efficiently registered my alarm system, activated it, and tested it.

3 years ago

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DEKKER K NEWMAN Claremore, OK

I purchased a house with a hard-wired system. The window sensors had been cut when new windows were installed. I used a 5800 C2W to concert four exterior doors and purchased window sensors for all my windows. The support group was very knowledgeable and helpful. I activated my system and everything seems great.

3 years ago

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Bernard Majeau Littleton, CO

Great product offerings, best on-line prices (and I comp-shopped). Tech-support and on-line video tutorials took the mystery out of the process. Very pleased with the on-boarding process. Oh - and returning an un-needed part was also quick and easy.

3 years ago

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BILL FLOWERS Leander, TX

After buying a house with an alarm system in place, I searched for a service provider that would work with the system. I came across Alarm Grid and I'm glad I did. The whole process was made as simple as it could be. There were some hurdles to jump but the support team was able to guide me through it and it's all set up the way I want it.

3 years ago

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Kevin Castro Greenville, SC

Thanks Dylan for assisting me in setting up my security system. It went real smooth

1 year ago

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Steve Santa Maria, CA

Overall a+ I've been a customer for years and the service responses are phenomenal way better than adt!

2 years ago

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