Alarm Grid: Read 34 User Reviews From Real Homeowners

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David Nicholson Pittsburgh, PA

Just purchased a new home and was looking for an alarm system that could integrate into Apple's Homekit ecosystem. AlarmGrid was one of the few DIY options who offered the Honeywell Lyric system. They came highly recommended from others who had installed the same system. From the ordering process to delivery and setup, they run a really terrific operation. Orders shipped next day and they immediately confirmed activation appointment. Great setup and training info on their website. Darrell walked me through the activation which only took a few minutes on the phone (and after followed-up with a bunch of useful information). They really made the whole process simple!

4 years ago

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David Halopoff ,

The experience started with an online subscription with followup email notices of account and a phone call from alarmgrid service representative Aja to fully integrate all functional aspects of your system with the Alarm.com web interface. This process allows you to select, directly within your account, the monitoring specificity of your choice including phone alerts, camera usage, z-wave device rules, and everything else you would need to do. Aja was knowledgeable, able to answer all questions about the Qolsys 2+ panel, and at the end of the setup session, it was perfectly completed. Thoroughly satisfied customer!

5 years ago

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Michael M Hemet, CA

Best prices on equipment and competitive monitoring. ADT wanted $6000 for the same equipment I bought direct from Alarm Grid for $878.35. Monthly monitoring from Alarm Grid is $35/ mo with no contract versus ADT $69/ mo with two-year committment in CA. Install was easy 45-minutes total install, and much easier than listening to the ADT rep trying to up sell me for two-hours. I have an Alarm.com system in my primary home, which cost almost $2000, I have a ring system in my office $435, but for my sons new home I wanted the best quality at a reasonable price, and after much research (Brinks and a number of other Alarm.com vendors) I selected Alarm Grid, for the best equipment price and support service.

6 years ago

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Scott Berkeley, CA

No contract and the fact they post their plans online is a game changer for me. Very transparent. The other companies wouldn't even talk to me about prices and insisted on sending a tech (let's be honest, salesperson) to the house first. The AlarmGrid customer service rep was on the phone with me as long as I needed and until the job and installation was complete. Great service. They even got an answer for me from their tech guys about an outdated piece of technology while we worked. I sent them a picture of it and they told me what it did and how it worked. Fantastic service. Really happy so far. (Thanks Bryce).

6 years ago

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Roger Huntington, WV

We have had Alarm Grid for over 2yrs now. I had to switch my system because the equipment I had was outdated and the company that monitored it kept increasing their fee. I wanted to convert/modernize my system. Alarm Grid helped me pick the system that fit my needs. They were VERY helpful in how to incorporate parts of my old system (wired sensors). My system was incredibly easy to setup. I ran into some problems wiring some of the old sensors up to the new system. Contacting them for support was no problem at all. I honestly felt like I could call them and get answers to my questions within 24hrs if not immediately. They are very receptive. They could prove me wrong tomorrow. But right now I am more than pleased with their service and the system that I have.

8 years ago

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Scott Mac Lexington, MA

Became a customer of Alarm Grid for the second time recently. Their tech support is top notch - special shout outs to Darrell and Freddie for answering all of my questions while migrating a legacy DSC PowerSeries panel to a Qolsys Pro system. They were so helpful and really teed me up for success on this DYI project. Bonus points for no contract monitoring which is important to me. I don't like being locked into something.

1 year ago

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Marcus Repp Houston, TX

I am currently using alarm grid for 2 of my residential properties and 1 of my commercial properties. Their technology is great and very friendly to a DIY person who wants to own their equipment but get amazing tech support from their monitoring company. Darrell walked me through the activation process after I had installed the system. I highly recommend using this company.

2 years ago

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Nino Mihilli Phoenix, AZ

I just started with them—extremely friendly and have excellent customer service. My system was 15 years old, I just had to replace a chip and get a new cell back up to be able to monitor with them. What I spent paid for itself in the first year of savings. I love how they can help troubleshoot over 90% of any issues via phone, versus pass companies always wanting to send a tech out and paying for it. I wish I would have found this company years ago.

3 years ago

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Michael Rosett North Hollywood, CA

I converted my Brinks system over to AlarmGrid about a month ago. I was a bit nervous to have to replace and install a new communicator. But Jarrett and team provided me with the necessary YouTube videos to make it easy and I was able to complete the installation in under an hour. There were a couple minor hickups with my keypads but AlarmGrid's support connected remotely and addressed the issue quickly. I am very impress and our system is working faster and with better phone app control than before. And to top it off I now pay $15 less than I did with one of those big companies.

5 years ago

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bessythereviewcow Summit, NJ

Installed a DIY Honeywell system. Saved over $2000 versus the quote by a local security company while monitoring was $25/month less expensive. AlarmGrid was extremely responsive and helpful getting the system installed which went very smoothly. They answered all of my question and were with me every step of the way. Really satisfied with my experience.

5 years ago

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GD Tampa, FL

The entire process starting with scheduling, through testing and the completion of the setup was efficient, smooth and very professional. Everyone I had contact with was friendly, courteous, knowledgeable and very helpful. Of all the alarm setup experiences I have had, this one is by far the best. I would highly recommend Alarm Grid to anyone seeking a quality customer service oriented experience.

7 years ago

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Chris Fort Collins, CO

Alarm Grid was very helpful in answering questions about the system I was looking at before I ordered, making me sure about the purchase. Once I had everything set up, they activated my monitoring plan immediately and gave me a call to help me set it up. Afterward I found their website had some other information that helped me get the system settings to my liking. Very impressed and happy with the level of service!

7 years ago

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Joel DeGood Wayland, MI

I have been a Alarm Grid customer for four years now. I own my own equipment and I could pay anyone to monitor my system, but we have no reason to leave because of the great customer service, and value of the monthly monitoring fees. I truly believe there isn't another home security company out there that offers so many choices of equipment and willingness to help the novice to do a self install, and set up a system to protect your family in my opinion. I chose a Honeywell system and have not regretted it. I have and would highly recommend this company.

8 years ago

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Steven Sokulski Las Vegas, NV

The Alarm Grid team is fantastic. They take a DIY approach, so I was able to buy just the alarm pieces that I wanted. I signed up for their lowest tier of monitoring service, so I get notifications via text when alarm alerts happen. But I can cancel that at any time, or upgrade to the type of service that includes monitoring and live representatives. The flexibility is really great. Because all of their systems are DIY, its easy to feel overwhelmed, but the Alarm Grid staff are so knowledgable that they make it a breeze. I emailed and chatted with them on numerous occasions to make sure I was buying the right pieces, and that I was setting everything up correctly. Now, more than two years after my purchase, their team is still there to provide support and guidance when I need to know about things like replacing the battery in my alarm panel. I couldn't recommend Alarm Grid any higher. They're the best option for a home alarm system.

4 years ago

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Kendra Newton

Joshua was knowledgeable and had my existing alarm system connected and activated in a very short mount of time over the phone without the need for on-site visit from a local technician. I like the month to month - NO contract. Huge cost savings with access to the mobile app. Definitely will be recommending to family and friends.

1 year ago

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Dave Peak Edmonton, AB

Tech support is really good and guys are helpful But they recommended a wifi card andthe system never worked properly with my sattelite internet. I realized that monitoring station wasn’t connected. Then system wouldnt arm when i left on a 2 month job. So i m without protection. Best they would do is offer me those months free. I was still willing to work with them and buy a system off them but then the owner Sterling Donnely got involved. He was rude , accused me of misrepresenting facts and was just an asshole. I do not recommend Alarmgrid but i do recommend other companies headhunt and steal their tech support guys and leave a hole Sterling to answer the phones

2 years ago

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Cory Rhynehart Newburgh, NY

I purchased a complete alarm system from AlarmGrid. Every component came with plenty of information to be able to build and program a system as a first time DIY. Install and activation was painless and the support is top knotch. Definitely a company I would trust to monitor our buisness.

2 years ago

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Paolo Dias Denton, TX

Very happy with Alarm Grid so far. Fantastic customer service, great technical support, reasonable priced plans, lots of DYI content on YouTube, great articles on their website. Overall, 5-star alarm company! Would definitely recommend them to friends and family!

4 years ago

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SMB Hayward, CA

THe people working for this company are competent and very friendly. We installed two new alarm systems in existing warehouses and they loaded the keypads, set up the communicators and stayed on the line with us until the unit was working 100 %. Griffin and Jorge are fantastic.

5 years ago

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Tom Mazzeo Durham, NC

If you own your alarm system, it is hard to beat AlarmGrid's pricing and monitoring options. And their customer service is awesome. They are knowledgeable and easy to reach - no long wait times and customer "no service". They quickly and efficiently registered my alarm system, activated it, and tested it.

7 years ago

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DEKKER K NEWMAN Claremore, OK

I purchased a house with a hard-wired system. The window sensors had been cut when new windows were installed. I used a 5800 C2W to concert four exterior doors and purchased window sensors for all my windows. The support group was very knowledgeable and helpful. I activated my system and everything seems great.

7 years ago

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Bernard Majeau Littleton, CO

Great product offerings, best on-line prices (and I comp-shopped). Tech-support and on-line video tutorials took the mystery out of the process. Very pleased with the on-boarding process. Oh - and returning an un-needed part was also quick and easy.

7 years ago

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BILL FLOWERS Leander, TX

After buying a house with an alarm system in place, I searched for a service provider that would work with the system. I came across Alarm Grid and I'm glad I did. The whole process was made as simple as it could be. There were some hurdles to jump but the support team was able to guide me through it and it's all set up the way I want it.

7 years ago

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Erica Heyward Atlanta, GA

I cannot say enough GREAT things about GARY W who was the Activation Technician that help me set everything up. He was sooooooo Patient!!! Thank You, Thank You, Thank You. You are AWESOME!!!!

5 years ago Edited September 14, 2021

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Robert Horn II Pahrump, NV

Alarm Grid alerted us to a robbery in progress in our home. Unfortunately they had left by the time police arrived. But with the video from the cameras, police were late able to identify the culprits. We were able to recover all the items stolen. The installed system is very thorough and easy to use.

2 years ago

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Jeff Williams

so far very impressed with alarm grid service compared to previous alarm company. their technical and personable service has blown my previous supplier away and at a cheaper cost. highly recommend

1 year ago

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Randy Haagens

I activated my new Resideo Vista H3 alarm panel today. The tech was very helpful and patient. All good.

11 months ago

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Paul Ray Abrams, WI

The AlarmGrid customer service rep was on the phone with me as long as I needed and until the job and installation was complete. Great service.

2 years ago

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Amie Gardner Columbia City, IN

Set-up was so easy, they walk you through it. I'm getting the same exact same monitoring service at half the price. You won't regret switching.

2 years ago

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Kim Scalise Melbourne, FL

Very helpful consumer support and quick service to install my new service. Thanks!

3 years ago

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Robert White Valrico, FL

Great responsive customer service - was very easy to move from previous company to alarm grid.

3 years ago

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Kevin Castro Greenville, SC

Thanks Dylan for assisting me in setting up my security system. It went real smooth

5 years ago

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Steve Santa Maria, CA

Overall a+ I've been a customer for years and the service responses are phenomenal way better than adt!

7 years ago

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Ray Smith Dacula, GA

Extremely pleased with the help I received from Alarm Grid in setting up the new system!

2 years ago

Alarm Grid Reviews

Summary of Reviews