ADT: Read 167 User Reviews From Real Homeowners

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F. Faris Bridgewater, NJ

Reliable service and good response time. We replaced our windows and called ADT to reinstall the sensors on the new windows. The tech said they don’t do that for free and there will be a $300+ charge to put them back on with double sided tape and test them. At that point we decided to no longer use ADT and go an alternate route. I felt like they lost a long time customer over an install charge of sensors.

2 years ago

Reply from ADT

Thank you for reaching out to us! We’re sorry to hear about this experience and we would like to further assist you in getting this resolved. Please reach out to us directly at Alwaysthere@adt.com. Please include the address/phone number to the account and a copy of your post!

Sep. 6th, 2023

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Lou Darin Fond du Lac, WI

Some problems to work out in the beginning- false alarms occurring mostly. Overall, the service was good. Disconcerning that we were once notified by ADT that we had an intruder alarm going off when we were 20 minutes from home. We went home, walked around the house, and when we couldn't find any signs of entry, searched the house ourselves. Police finally got there 10 minutes after we finished searching. Guess the service can only be as good as your police department.

3 years ago

Reply from ADT

Thank you for reaching out to us and for joining the ADT family. We're sorry to hear about the troubles you had at the beginning. If further assistance is needed email our team directly at Alwaysthere@adt.com with the full address in which the services are located and the account details along with your post for further assistance.

May. 11th, 2022

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Angelo Buckner Banning, CA

Too many hidden fees and cameras were too expensive had to pay activation fee to activate cameras they do not initially tell you about they just tell you the cameras are free until you acquire about them and then they let you know there is a activation fee

2 years ago

Reply from ADT

Thank you for reaching out to us! We're sorry to hear about this experience and we would like to assist you with any outstanding concerns you may have. Please contact us at 1-800-238-2727 for further assistance.

Sep. 13th, 2023

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peggy cherry Fayetteville, NC

I’ve been with ADT for over 14 years now. I think I just stick with them because I hate change. Their company is expensive for very little. Others offer more equipment for the same price. Customer service just depends who you speak with at the time.

2 years ago

Reply from ADT

Thank you for reaching out to us and sharing your thoughts about your experience with ADT. We genuinely appreciate your loyalty over the past 14 years. Our aim is to provide you with the best possible service and peace of mind. Our offers are generally standard across the board but feel free to connect with us at 1 800 238 2727 if you feel like there's an error with your monthly payments. Stay safe! - Mazen

Jun. 8th, 2023

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Shelby Cash Waleska, GA

I have had ADT for about 6 years and of those 6 years the system has worked correctly maybe 31/2 of them . I call them they come out and supposedly fix it and and a couple of months later it is doing the same thing. I am fixing to cancel with them , not worth the money.

3 years ago

Reply from ADT

We are sorry to learn of your concerns. Please connect with our technical support team at 1-800-238-2727 so they can further assist you. Thank you!

Jul. 15th, 2022

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Betty Wyble Iowa, LA

Prior to hurricane Laura we were pleased with the service.During the time we had on electricity they continued to charge us for service we were not receiving.We asked that the service be suspended until we got back in our house which was 3 months later but they charged us for the service anyway.

3 years ago

Reply from ADT

Hello Betty. We are sorry to learn of your concerns. Please connect with our technical support team at 1-800-238-2727.

Jul. 15th, 2022

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Amarie Rodriguez Spring, TX

I had service for about 3yrs and I wasn’t too happy with my service. Prices were to high and not the same I was quoted over the phone. They told me what I wanted to hear and always changed the price on their end. I wasn’t a happy customer.

3 years ago

Reply from ADT

We're so sorry to learn of this disheartening experience as an ADT family member and our team would love review your experience with you! Please email our team at alwaysthere@adt.com with more details about this situation if we may be of any further assistance in resolving your concern. ~ Thank you

Jul. 6th, 2022

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Jeff Dallas, TX

I pay for ADT security for my daughters apartment. The price is a bit high for what she is getting IMO. Their service has been good since they did have to send the police after a break in. Equipment used has been okay with me having to make some adjustments to get it to work correctly.

3 years ago

Reply from ADT

Jeff- Thank you for sharing your feedback and please don't hesitate to reach out to our team directly at 1-800-238-2727 if you are in need of any future assistance.

May. 16th, 2022

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L Turner Avon, IN

had ADT at my first home. the montoring service was good and I had no issurs with them . I had fire and police services monitor me as well. The fees seemed high and I am not a fan of being locked into a multi year contract. I don't know how they do things now, but Being locked up for service is unreasonable.

3 years ago

Reply from ADT

Thank you for your feedback and for choosing ADT, L! - Mazen

May. 10th, 2022

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James Singleton New Orleans, LA

My problem with ADT was their inability to effective take care of my issues with my alarm . It always seemed like a problem for my technician to return my calls about my system and any problems I was having with the system. Therefore I don't believe that I was getting the best service possible for my system.

3 years ago

Reply from ADT

Hello James- We're sorry about that. Are you still having trouble? If so, may we ask that you email AlwaysThere@adt.com with your phone number and the address associated with your system, along with a detailed issue description, so that we can further review and assist? We'll be sure to promptly follow-up.

Thank you,

- Mazen

May. 10th, 2022

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India Williams

I never signed up for Att again my company North Star went out of business. Unfortunately, I receive more equipment with AMP security. I realize with the account that I have, I have no cameras and hardly any features.

2 years ago

Reply from ADT

Thank you for reaching out to us! We would love to assist you with any outstanding concerns. Feel free to contact us at 1-800-238-2727.

Sep. 6th, 2023

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Michelle Kuykendall

I definitely felt safe having ADT but the locked in contract was not a good investment for what we needed for our area.

2 years ago

Reply from ADT

Hello,

We truly appreciate your feedback and are sorry to hear that our contract did not align with your specific needs. At ADT, our priority is to ensure the safety of our customers and to provide the best possible service. Thank you for your feedback again.

Oct. 21st, 2023

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Joseph Peterson Milwaukee, WI

Overpriced. They sneakily add an increase every year unless you call in to dispute.

2 years ago

Reply from ADT

Thank you for your feedback, we will use this opportunity to improve.

Jul. 28th, 2023

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Faith L Kalamazoo, MI

Expensive. I did not like the service when I had it. The conpany also wasn’t very helpful.

2 years ago Edited February 8, 2023

Reply from ADT

Thank you for reaching out to us! We’re sorry to hear about this experience and we would like to further assist you in getting this resolved. Please reach out to us directly at Alwaysthere@adt.com. Please include the address/phone number to the account and a copy of your post.

Jan. 25th, 2023

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Tony's Babygirl Staton MO

Good protection with prompt service in any case

2 years ago

Reply from ADT

Thank you for choosing ADT and for your review! Stay safe! - Mazen

Feb. 7th, 2023

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J L Wright Phenix City, AL

way overpriced. Once you get in you are in. hard to get out.

1 year ago

Reply from ADT

Good Morning- We're so very sorry to learn of the troublesome experience you've had as an ADT family member. May we please ask you to email our team at alwaysthere@adt.com with a copy of your concern along with the full address/telephone number of the services. Thank you

Jan. 12th, 2024

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Tomas Tovias El Paso, TX

ADT is a good company and the monitoring is great. I dislike the cost

3 years ago

Reply from ADT

Hello Tomas. Thank you so much for your feedback. How can we take your 3 stars and make it 5 stars?

Nov. 2nd, 2022

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Orlando weathington Columbus, GA

At the end the system started failing and the battery life failed

3 years ago

Reply from ADT

Thank you for taking the time to reach out to us! We're sorry you're having trouble with our services. Our customer support team would be able to assist in getting this resolved. They can be reached at 1-800-238-2727.

Oct. 5th, 2022

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Joyce Selapack Lancaster, NY

Initial set up pricey but service was worth it and the peace of mind

3 years ago

Reply from ADT

Thank you for being such a wonderful part of the ADT family!

Jun. 6th, 2022

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Moureen Meggers Ennis, TX

Quote was way too high after the promotional package.

2 years ago

Reply from ADT

Moureen- We do apologize to hear of this troublesome situation! Our sales team would be delighted to review all of our package and pricing offers with you if you could please contact our team at 1-888-211-8563.

Jul. 31st, 2023

ADT Reviews

Summary of Reviews