ADT: Read 167 User Reviews From Real Homeowners

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Deborah Dyer Hendersonville, TN

We had ADT home security system installed in our home for 12 years. As my husband traveled for his work, I found myself, and then small child at home alone a few days a month. We had had some break ins a few streets over from us, so I told my husband I no longer felt safe with him out of town, bringing us to acquire ADT. They came out and placed all the sensors on windows, in rooms, doors, and thoroughly explained everything to us and how to use it. Thankfully, we never had a break in. However our two cats set the laser alarm off a couple of times jumping up on furniture. There’s nothing like a very loud alarm to get you out of bed in the middle of the night. However, after seeing there wasn’t anyone in the house, and the cat was sitting on top of the china cabinet (cats like high places😸) and then giving the ADT customer service rep our security code seconds after the alarm went off, we silenced the alarm got the cat down and put him in the garage. It is a great service to have, and I felt secure having the signs in the yard, and on our windows and doors. Their pricing was reasonable and far below a few other companies we had checked with. I highly recommend ADT for your safety and peace of mind.

2 years ago

Reply from ADT

Hi Deborah, Thank you for being a longtime loyal part of our ADT family. We appreciate the review and the 5 Stars.

Jul. 14th, 2023

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Brenda Anderson Waxahachie, TX

ADT has to be the best security system in the world. It’s the only one that will hold up in a court of law against a guilty party. I have had mine now for a year and a half and it is well worth the $65 I spend a month that keeps all the thieves away and unwanted people. If they know you have ADT they’re not going to try to break into your house has been my experience. After having experiences with someone breaking into my home after a house fires and before the house fire by an x convict. This man lives in my neighborhood and he does not come on my property anymore now that I have ADT. The place that I reported him to were not concerned and didn’t help me. But my ADT has been successful in keeping unwanted people away. I have the full set up with sensors on every door and window and cameras in the house and outside the house. It’s only $65 a month and I think that’s a cheap price to pay for my security and I can sleep again at night without having to worry about theft or bodily harm. ADT is very Professional it works very well and it’s simple to use.

3 years ago

Reply from ADT

Thank you for being a part of the ADT family! We appreciate the feedback and the five star review!

May. 18th, 2022

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DocSue1 Hollywood, FL

We started over 20 years ago with what was Westinghouse and Bell South, which then merged with ADT. Over the years the high quality service, monitoring, and excellent communication has meant that there is a level of trust that has been developed throughout the years. They have a multi-layered system of authentication, options to upgrade across the life of their product, and personnel who are attentive to details, communicate effectively, and ensure the wellbeing of their customers.

1 year ago

Reply from ADT

Thank you for the 5 star review!

Jan. 23rd, 2024

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Joseph Decatur, GA

I have ADT for emergencies I do not have home security but their accident program. I called them once when I actually fell. Paramedics came but I didn;t need them because my roommate was able to help me up. I wear the united and have attached the connection. Occasionally they call because they have detected a fall. Other than the one case described above, it has been a false alartm and no paramedic was needed

1 year ago

Reply from ADT

Thank you for the positive review and feedback!

Jan. 17th, 2024

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T Hazen Lakeville, MN

We have home security installed through ADT, a panel, door sensors and two exterior cameras. We haven’t had any issues with the camera displays, the alarm operates as we expect it to. You can customize the alerts when doors are opened which we appreciated, we set a tone to go off. The remote app has been immensely helpful with kids accidentally letting the dog out before the alarm is turned off, we can hear it and turn it off from our phones from upstairs. Great quality, service and peace of mind.

2 years ago

Reply from ADT

Thank you for the positive review and feedback!

Jul. 26th, 2023

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Sean DiMaria Columbia, SC

I have been using ADT to protect my home for over a decade. This includes smoke and carbon monoxide as well as for security. I could have used a cheaper company or security system, however, I decided that I want quality over cost. I can depend on ADT because they ensure my security system is working properly and will come out and fix issues as they happen. Having the smoke and carbon monoxide tied into my security system gives me an extra peace of mind when I travel due to the ability of my system to notify the fire department.

2 years ago

Reply from ADT

Thank you for the positive review and feedback!

Jan. 25th, 2023

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Alex Kouris Janesville, WI

To be sure I've never had an incident that frighted me more than when I received a call at about 2 in the morning and it was ADT. I quickly had police dispatched and I was looking at the cameras in and around my business. That's right I have 2 systems and thankfully I have never had more than a false alarm at my home. Turns out the back door at the office was broken into but the siren scared them away. I have had ADT for over 20 years and as long as they don't keep raising prices I will keep them.

3 years ago

Reply from ADT

We're so sorry to hear of this attempted break in but are so glad everything is OK! Thank you so much for being such an incredible part of the ADT family and please reach out to our team directly at 1-800-238-2727 if we may be of any additional assistance. ~ Thank you

Jul. 25th, 2022

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Robert Horn II Pahrump, NV

I had ADT as my security while living in Florida. ADT alerted me to a possible break-in while I was away at work. Luckily the intruder(s) were scared away and were unable to make entry.

2 years ago

Reply from ADT

Hi Robert, thank you for taking the time to write a review. We appreciate the 5 Stars.

Aug. 12th, 2023

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Michele Dezuzio St Louis, MO

We had their service for many years and it was reasonable and reliable. I appreciate them contacting me when they have an issue and letting me know before it gets more costly.

2 years ago

Reply from ADT

Thank you for choosing ADT! - Mazen

May. 22nd, 2023

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Samantha Rivera Colorado Springs, CO

Have always been a good company for a reasonable price. No issues the alarm does work correctly as we had some issues with the door not closing correctly & setting off the Alarm

3 years ago

Reply from ADT

Thank you for the 5 star review!

Sep. 6th, 2022

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Debra Brown Lithonia, GA

I like the app, the quick install and the feeling I have of security. I do not like that a year later I am still paying for equipment. I do have every window (20+) and 5 doors covered but the cost of the equipment seemed a bit much with only 4 cameras.

1 year ago

Reply from ADT

Hi Debra, thanks for the 5 star review! Additional payments can be made to the loan on file to help satisfy any outstanding balances earlier, and can be applied at www.myadt.com. We appreciate you as a customer and thank you for connecting with us!

Feb. 6th, 2024

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Sheri Anderson Sapulpa, OK

I love my ADT system! I just can’t put into words how much I do love it. I can let someone in my house when I am out of town! I can see who is at my door while out of town! Amazing. I need more cameras! lol. I just love the things that I can do with it. I know I will add on more cameras later.

1 year ago

Reply from ADT

Thank you for being such a wonderful part of our ADT family!

Jan. 18th, 2024

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Quiana Varner Ashburn, VA

The only bad thing is that I brought the service through my home warranty company upsell and my actual bill is about $15 higher than what my home warranty company quoted me. Besides that I love the service, the app and ease of use.

2 years ago

Reply from ADT

Thank you for choosing ADT! If you have any concerns about your bill, please contact us at 1 800 238 2727. We would be happy to review it with you and make any necessary corrections. Sometimes, additional services requested by customers can result in extra charges or changes to the final cost.

Sep. 30th, 2023

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Gary Haynes Ford City, PA

The home security system that Adt installed was second to none. The control panel controlled all the sensors throughout the home. Windows, doors, and motion sensors and smoke and carbon monoxide detectors were all tied into the different emergency centers.

2 years ago Edited September 22, 2023

Reply from ADT

Thank you for choosing ADT and for your feedback, Gary!

Sep. 30th, 2023

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Kandra Gunter Miami, FL

Love the customer service, timing of the arrival of law enforcement in the event the alarm goes off, and the variety of features available to keep our homes safe. One feature I love in particular are the in-home cameras and strategic placement of sensors. This company is awesome!

2 years ago

Reply from ADT

Thank you for the positive review and feedback!

Sep. 13th, 2023

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Kris H Clearwater, FL

We love our ADT security system! It gives us peace of mind when we leave our home. We have alarms, video and audio monitoring, etc. to keep our home secure. We love the added features of smoke/fire alerts in the home and unusual activity notifications, too. It's a great system.

2 years ago

Reply from ADT

Thank you for taking the time to write a review and for the 5 Stars~

May. 5th, 2023

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Tara Gillispie Philadelphia, PA

ADT is my number 1 choice out of all the home security companies. I’ve never felt more secure and safe in my home until I had ADT’s services. Their top of the line equipment is such a breeZe to use. My entire family is able to use it. Their prices beat all the other competitors.

3 years ago Edited September 23, 2022

Reply from ADT

Thank you for the feedback and five-star review!

Sep. 23rd, 2022

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J Allen Pensacola, FL

Outstanding home service. I will always use ADT when I reside in a single family home. Very good response time and customer service. Company adds more items pretty regularly. Doing good at keeping up with customer needs and technology available.

3 years ago

Reply from ADT

Thank you for the feedback and five-star review!

Sep. 14th, 2022

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Tess Rangus Puyallup, WA

Our home was burglarized, and there was a discount for ADT thru our homeowners policy. The rep that came out was awesome. No high pressure and he was knowledgeable about not only the product, but about the area we live. Affordable. Responsive.

3 years ago

Reply from ADT

Thank you for taking the time to write a review. We appreciate the 5 Stars and happy our team took good care of you.

Sep. 1st, 2022

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Matthew Laney Placentia, CA

I had ADT install a home security system in a previous residence. The system was very comprehensive and sensitive which gave peace of mind. The monitoring representatives were always vigilant and cordial on the phone. The service was so good that one of my friends decided to gave an ADT system installed in their home.

3 years ago

Reply from ADT

Thank you for your review and for being one of the best parts of the ADT family!

Jul. 6th, 2022

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North Florida Wildliife Center Dothan, AL

This is the company that comes to mind when I think home security. The window clings and yard signs have been up for years and you know those houses are secured. Their packages are on the pricier side but you cant really put a price on safety.

3 years ago Edited June 8, 2022

Reply from ADT

Thank you for the feedback and five-star review!

Jun. 8th, 2022

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Ashlyn Elwood Roswell, GA

ADT is really the best professional security system. Not only did they help set everything up, they also gave me an ADT sign to put in my yard that easily scares away any potential threats. They even have a theft protection guarantee that helps keep me at ease. If you really want some top notch security, ADT is the way to go.

3 years ago

Reply from ADT

Hi Ashlyn! Thank you for the 5 star review, and the kind words! We take pride in how we service our customers, and are happy you've chosen ADT as your home security provider. Have a great day!

May. 12th, 2022

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Tharessa Langley Philadelphia, PA

ADT is a good Home Security company, I've been with ADT Home Security for about 3 yrs now I haven't had any problems with the security system yet I like how it announce everytime you open the front/back door whenever it is opened, that lets me know someone is entering or exiting my residence and I heard it all the upstairs Excellent service!!!!

3 years ago

Reply from ADT

Thank you for the feedback and five-star review!

May. 11th, 2022

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David Bornancin Westlake, OH

I have used ADT Security Services in the Past for complete Home Security. They provide the best equipment, monitoring and reports to protect my entire home and surrounding grounds. They also provide Signs for your yard to keep people out and show your home is totally protected. Highly recommend ADT.

3 years ago

Reply from ADT

Thank you for your kind words, David. If you ever need anything, we're here for you at 1 800 238 2727. Stay safe!

- Mazen

May. 10th, 2022

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Amanda Deane

Great customer service! When I called them to cancel service because I was unemployed, they worked out a payment for me. Thank you ADT for your world class service. I have peace of mind and feel safe.

1 year ago

Reply from ADT

Hello Thank you for taking the time to write a positive review.

Jul. 17th, 2024

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Nieceyshark Beaumont, CA

Recently switched to ADT. Love the ease of their equipment and helps keep the whole famioly safe. I love my ring doorbell/camera that keeps me in the know as to who is at my home when I am away. Peave of mind!

2 years ago

Reply from ADT

Thank you for the positive review and feedback!

Nov. 30th, 2023

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Debra Sumter, SC

Great service, they send me messages to remind me that I am late turning on my system. They even sent me an email before doing a well check when my alarm had not been turned off for a few days in a row. (I was on vacation.)

2 years ago

Reply from ADT

Thank you for the positive review and feedback!

Sep. 13th, 2023

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John Baylor Jr Richmond, VA

Makes it easy to have a great security company on your side! Adt has to be one of the oldest most trusted security companies! And it shows they offer great service and knowledge of a great security system!

2 years ago

Reply from ADT

Thank you so much for your kind words! We truly appreciate your trust and loyalty to ADT as your security company. Our team is delighted to hear that you are satisfied with our service and the knowledge of our security system. - Mazen

Jul. 22nd, 2023

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Jeremy Summa Inverness, FL

I have adt in my home and it’s great piece of mind also I set mine to announce door and window opening. I highly recommend it but I am sure when you hear the name you know the service.

2 years ago

Reply from ADT

Thank you for the positive review and feedback!

May. 24th, 2023

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Janie Mc Meridian, ID

My ADT installation process was very easy, and my technician did a great job of explaining all aspects of the system to me. The system is very reliable and easy to manage from either my phone or home panel.

2 years ago

Reply from ADT

Thank you for the positive review and feedback!

May. 10th, 2023

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Crystal

No complaints. Fast service and calls immediately if something this wrong. If you don't answer the phone for 2 or 3 calls, they just send the police or fire department. So, take it seriously lol.

2 years ago

Reply from ADT

Thank you for choosing ADT, Crystal! Stay safe! - Mazen

Apr. 5th, 2023

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CAROL Atlanta, GA

I've had ADT for many years. I always feel protected either when home or when I'm away. I have a camera which adds even more protection. The price is right for the service received.

2 years ago

Reply from ADT

Thank you for the positive review and feedback!

Feb. 8th, 2023

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Stephanie Traverse Wise, VA

ADT has given me peace of mind when I am home alone. I know that if anything were to happen, I would have help at the push of a button. And just having the sign in the yard is a good deterrent!

2 years ago

Reply from ADT

Thank you for the positive review and feedback!

Feb. 8th, 2023

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Samf Pompano Beach, FL

Had ADT install a security system in my house. I had one false alarm and they responded right away. I have nothing to complain about with them and was happy with the service till I moved.

3 years ago

Reply from ADT

Thank you for the feedback and five-star review!

May. 11th, 2022

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JT Texpat

Very professional in their sales presentation and in the complete and thorough design of the system for my previous house and great installation technicians and follow up

1 year ago

Reply from ADT

Hello, thank you for taking the time to write a review and for the 5 stars.

Mar. 22nd, 2024

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Sodiq Ada Ashburn, VA

I like the way ADT cameras save me wether I am at home or away and I like the way nest themorstat turns itself down when I leave the house thumbs up for ADT customer service

1 year ago

Reply from ADT

Thank you for sharing your experience and we're so glad to hear you love the system as much as we do!

Jan. 29th, 2024

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Megan Garzaglass

Fast and friendly service. Plan offers updates on equipment. I feel safe and protected and customer service is easy to access for trouble or shooting.

3 years ago

Reply from ADT

Thank you for the feedback and five-star review!

Sep. 14th, 2022

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Jerry Weaver Katy, TX

Have been with ADT over 20 years, they have been a excellent company to work with. When we have had issues they have always fixed the problem as quickly as possible.

3 years ago

Reply from ADT

Thank you for the five star review and the positive feedback!

Aug. 31st, 2022

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Jane Milton Reidsville, NC

Had ADT For A Few Years-Never Had A Problem With My Service. Customer Service Was Always Excellent Anytime My Alarm Was Tripped. Always A Quick Response Frm ADT.

3 years ago

Reply from ADT

Thank you for the 5 star review, Jane! We truly appreciate the positive feedback and are happy to read of your satisfaction!

May. 24th, 2022

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Frank Rivera Boston, MA

My wife and I selected ADT's secure home package that monitors our vacation home against fire, floor and rising CO levels. It's a secure feeling being 2,000 miles away.

3 years ago

Reply from ADT

Thank you for choosing ADT to help you protect what matters most, Frank! - Mazen

May. 10th, 2022

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Rebecca D Muskegon, MI

ADT is always always on point. They never hesitate to stay with you on your call until you are completely satisfied. Will continue to be a customer for years to come.

3 years ago

Reply from ADT

We look forward to protecting what matters most to you for years to come. Thank you! - Mazen

May. 10th, 2022

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Kimberly O'Callaghan Durham, NC

Well-respected company that everybody respects. No incidents at our house since we started using them. Immediate company response to alarms.

2 years ago

Reply from ADT

Thank you for being such a wonderful part of our ADT family!

Aug. 14th, 2023

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Larry G La Marque, TX

ADT security for my business has been great! Never any problems, but they will notify if the alarm goes off. Great service for the price!

2 years ago

Reply from ADT

Hi Larry, thank you for taking the time to write a review. We appreciate the 5 Stars.

Jul. 28th, 2023

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Dephany Parks Birmingham, AL

My experience with this alarm system has been great they call anytime there is an issue with the alarm going off to make sure everyone is safe...

3 years ago Edited October 5, 2022

Reply from ADT

Thank you for the feedback and five-star review!

Oct. 5th, 2022

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Ines Dallas, TX

We have ADT services and it is very reliable, technician are very professional and equipment is new and updated. Always available when needed.

3 years ago

Reply from ADT

Thank you for the five star review and the positive feedback!

Aug. 31st, 2022

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April Simpson Fayetteville, NC

We have Ring and ADT. ADT is our monthly monitored system. Easy to use and they price is like $1 per day! Very worth it and I feel safe.

3 years ago

Reply from ADT

Thank you for taking the time to write a review. We appreciate the 5 Stars.

Jul. 22nd, 2022

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Linda Howard New Orleans, LA

I have been with ADT for such along time that when my system was not connecting they had a tech out so fast to assist me it was so appreciated.

3 years ago

Reply from ADT

Linda thank you for sharing your feedback! We appreciate you as a long time ADT family member and hope you have a great day!

Jul. 6th, 2022

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Stacy Carter Red Cliff, CO

ADT is a great home security company. Never had any issues with them. The billing was always accurate and the customer service was responsive.

3 years ago Edited May 18, 2022

Reply from ADT

Hi Stacy. Thank you for the shout out. We appreciate the 5 star review.

May. 18th, 2022

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Shalon Johnson Minneapolis, MN

Great job. I've had ADT for the last year or so and have been pretty pleased. They have wonderful customer service and the process is extremely easy.

3 years ago

Reply from ADT

Hello, Shalon! Thank you for the 5 star review! We truly appreciate your feedback and are happy to have you apart of the ADT family!

May. 17th, 2022

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Megan Weidle Akron, OH

3 years ago

Reply from ADT

Your 5-star rating means a great deal to us, Megan. Thank you!

- Mazen

May. 10th, 2022

ADT Reviews

Summary of Reviews