Ackerman Security Reviews
3.4
5.9
Overall Score
Julie Marietta, GA
We had a service technician come out on Saturday to replace a motion sensor and window sensors. We were charged a service fee for service that was not excellent. The technician didn’t have the tape needed and didn’t replace the sensor because he said it was a power supply problem. Less than an hour after he left the sensor went out again. This particular sensor hasn’t worked since we had the system installed over 6 months ago. When I called to request service the first time they sent me a sales representative. He clearly didn’t know why he was sent out. No one ever called me to reschedule for a technician. I once again called and waited another week and a half for a technician to come out. Honestly, I expected a little better.
6 years ago
Reply from Ackerman Security
I apologize about the concerns you've mentioned. I can't imagine what may have caused the mix ups. If your system still shows errors please call us at 800-552-1111 and request Josh H. in service. We can assure that your next experience is a better one.
Apr. 4th, 2019
Kadiatu S Dauda Ashton, MD
No clear explanation how to operate the system. Loud continuous chiming
6 years ago
Reply from Ackerman Security
You can turn the chime off. Please call us at 800-552-1111 and we can direct you. We're open 24 hours a day.
Apr. 22nd, 2019
