Lorex Reviews
1.4
2.6
Overall Score
albrts22@hotmail.com
Scam stay far far away from this company . It’s a scam cameras don’t work customer service is non existent won’t refund defective merchandise you don’t want this crap please trust me spent a grand and now I’m out all of it … I’m an idiot for buying this
4 weeks ago
Michael Shipp
The system its self is easy to install, it really is just connect the cables turn on the dvr, update the system and away you go. I'm usless with computers so was worried about the dvr interface, but to my suprise it was stright forward stuff. DO NOT LOOK FOR YOUTUBE HELP TRY YOURSELF FIST, I say this as the videos you will watch will confuse you, there is nothing complex about the hardware on the dvr.
The camera quality is good 1080p , cameras are quiet discreet looking and dont impose on the building toomuch if placed correctly. I can't comment on the customer service by lorex as I've not needed to contact them, I got the two camera system in the uk from maplin for £249, all in all im very happy with the system and the ease of seting it up.
7 years ago
Stephen
I have read and was alarmed at the negative posts regarding the Lords Eco Stratus App update mid August. Having spoken to them today on an 0800 number I was impressed with their response. The agent was very professional and advised me they had a firmware problem which means the App will no longer work on certain models. He said the would send me a new replacement Hard Drive Recorder which will work with the App and said it would take two weeks. The system is over three years old and is Model LH041 with Wi-Fi cameras. Quite frankly, I'm delighted with their response.
6 years ago
Dave Superior, WI
I was working in Texas, however my home is in Wisconsin. I had a trip home planned in August and ordered my Lorex system (a four channel wireless) to be delivered so I could install the system while at home. Lorex sent me the tracking number and delivered the box within three weeks of the order. I charged each battery until the green light showed not for the required 24 hours per the instructions. This was inadequate for the battery life. I then charged each battery for 24 hours each and realized 2 months life from each battery after that. I had a few issues with the pairing of the cameras to the VR, called customer service, actually had to leave my phone number, and received a call back the same day, which the representative logged into my VR and got my cameras all working I think 30 minutes of the call back. After I had the system working (great by the way) my alert said that the system was disconnected. I contacted Lorex, via telephone, talked to a representative within minutes of my call and was informed that Lorex occasionally needs to update the system and therefore shut the system down. They indicated that they normally try to do this at night but sometimes that isn’t possible. I have recommended this system to others.
7 years ago
David Butterworth
I have purchased 3 Lorex Technology camera systems in the last 2 months. I was given a UPS tracking number each time and followed them from Indiana all the way to B.C. Canada. They all arrived within the timeframe and I could not be happier. After trying other camera systems from Best Buy that were lower quality and far more expensive these Cameras are a breath of fresh air. Installation could not have been easier and picture quality is fantastic. Currently have 16 of the 24 cameras installed and they work great.
7 years ago
Don Evans Hendersonville, TN
The performance of this system (LNR616) is astonishing at this price point. I absolutely love this system. Software does take some work to understand it fully, but that's more because it does so many things and gives you so many options. The system practically configures itself out of the box. (well it does configure itself except for user specific data and specific user preferences) LOREX tech support can be a bit hard to contact at times, but "usually" when you get someone, they really seem to be able to help or answer a question. They genuinely seem ready to help as well. I've purchased more cameras and they are easy to add to the existing system. I do have an unusual level of knowledge of CCTV, but, "Things" have really changed in the 30 years since I since I worked with CCTV "years ago." I will admit, things would have been easier if I had read the manual instead of thinking I "knew everything" I needed. Still, prior network experience is not needed but definitely is helpful. Keep good notes of passwords and settings. FLIR's (LOREX's) DDNS service is neatly and easily setup, but keep notes of everything you do or change. I agonized for about a month about who's system to purchase and how much to spend. This system has really been a winner for me. I love it!
One note: (It was no small factor in my purchase decision that FLIR now owns LOREX. I have had some experience with FLIR and them being involved "ultimately closed the deal for me)
8 years ago
j wayneair Clemmons, NC
I started with a wireless system, but the response time was too long for my liking. Sent it back, replaced it with 4K IP nocturanals cameras and NVR. It’s been an amazing system for the last 3 years. No issues whatsoever.
5 years ago
Review Source
ReputationMatters Boise, ID
Their products do what they say.
Their support staff say what's on the dialogs but in my experience some have too little experience to be of real assistance. It's kind of hit and miss. My first interaction was with setting up a wired WiFi video doorbell (used existing AC wiring for power, then used WiFi for camera images, etc.). First technician told me that even though the router was no more than 20' away, it was too far and that it wasn't connecting was to be expected. Dejected, I hung up and went to bed, planning to remove and return it (to amazon), but next day I gave it another try and voila it connected. It also said the signal strength was godd so what's all this about being out of ? So I called back, different agent said it was a guideline only and my install was perfectly fine. Wish the first CSA would have mentioned that! So I ding the support staff one star from the five stars I'd give the product.
3 years ago
Review Source
Danny Beamer Esmont, VA
We purchased a set of 8 cameras on Amazon and absolutely love them. They are day/night vision and very clear. We couldn't be happier with their products. We had to call customer service a couple of times and they walked us through what we needed to do each time. We installed them ourselves and they had cables that were long enough to reach the box inside the house. We are very happy with their product.
3 years ago
Review Source
Wendy Shaw Queens, NY
The best top of the line professional security camera I have ever seen. The video quality is elite to its competitors. With 4k ultra HD and advanced motion detedtion. I was alerted when there was movement on my property. But didn't get false alert notifications from falling leafs or branches swaying. With A. I. technology it only detect people and vehicles. Very handy for eliminating all the unnecessary notifications. Stellar night vision with 18 LED infrared sensors. Last but not least...One of the best features in my opinion NO REQUIRED MONTHLY FEE!!!
3 years ago
Norm Nepean, ON
I ordered the Lorex Nocturnal 3 4K 16-Channel 4TB NVR System 3 months ago (October 2022). The Smart Motion Detection is not working. The support centre is telling me that there is nothing they can do and that the Lorex Cloud does not suppport this feature. If this is true, what is this Smart Motion Detection good for? Anybody else has this problem? I noticed that this system is now replace with a very similar one that has a different NVR. The new one has a N883A64B instead of the N882A64B. Did this swap solved the problem?
Also, I noted that on the Lorex website, only 4 or 5 stars reviews are posted. They are not posting my 2 stars review. That's not ethical.
2 years ago
Aleta Van Dyke (Aleta Van Dyke) Oceanside, CA
God forbid you order this technology! We ordered 2 full sets of 4 cameras each. Total of 8 cameras. Then we decided to buy 2 solar panels. We get the solar panels and it was OBVIOUS that the boxes had been opened. The 1st panel came defective would not work. That panel came with everything in it accept wrong size screws, 2 sets of completely different screws. The 2nd panel came with just the panel! Missing ALL the parts. Here’s the best part, we call today to get this resolved and literally get transfer 6 times in a matter of 1 hour 45 mins. The last person we are transfer to says “Oh we just talked to you an hour ago”!!! Duh!! That’s how long I’ve been on this fricking call!!! They finally proceed to tell us they can NOT do an EXCHANGE that we have to go through the warranty process…. THEY SENT US DEFECTIVE PRODUCTS. We didn’t even have a chance to use them. Then they tell us well you can buy 2 new panels for now until they get the warranty issue taken care of. Seriously WTH? So now we have to send back the defective items first so they can process everything, god only knows how long before we can get the new solar panels in hopes they even fix the issue. 😡 What a complete nightmare! Caveat emptor! 🤯
FYI I posted this to their Facebook page but they will not publish it.
3 years ago
Charlie Stockton Denver, CO
Honestly between 2 and 3 stars, If I gave it a word it would be fair not OK. To be fair the equipment is hardy and somewhat poorly designed. The picture is good, no question the only saving grace.
I have had this system for several months at my parents house, A thousand miles away and have been disappointed more than a few times. Some issues I have can't be fixed it is just the way the system is.
1.I specifically asked if the system ran on it’s own proprietary network or did it run on my wireless network. I was told it ran on its own network and only needed my network for the internet. This is not true. The locations where I wanted some cameras don’t have wifi. I upgraded a mesh wifi system and that allowed for flexibility with camera locations.
2.I asked if the base station could be mounted on the wall. I was told yes, that is also untrue. Even if you try to mount to the wall the power plug keeps it from the wall. I wanted to mount this on the wall leading to the front door before they get to the door. Do I want to put a table in the hall for them to trip over just for this thing. I think not.
3.At first the system was often offline. The upgraded wireless helped with that.
4.The base unit does not have a battery. If you try to take it from room to room. It has to reboot, just lazy engineering trying to save a dollar.
5.The tech support in not based in America. The people that answer the phone have no training on the system and just read the answer to whatever question you have. Heaven help you if you have a follow up question. The girls are nice but not trained.
6.Very limited choices for cameras and poor functionality. PTZ and variable focus very limited, no facial recognition to tell if it is a butterfly or a person. Just cookie cutter equipment.
7.When people ring the door bell I have never been able to talk to them through the doorbell before one of my parents get to the door. The system is just that slow. My parents are trusting to a fault. They will come to the door to see who it is, at that point it is to late. I’m working on that. Again that is why I wanted the screen on the wall.
8.The spotlight camera does not have a sensitivity setting for the spotlight. The light comes on from the slightest movement. The street is 35 ft away from the light and it will pick up cars then the light comes on. It will come on when the neighbors across the street turn into their driveway. When the light comes that triggers the camera to come on. When my parents see the light come on, they think someone is outside. The other light over the garage can be adjusted and does not do this, lazy engineering.
9.My biggest problem and why you should not buy this system is the operation and functionality of the cameras and the app. The app is the like for me to monitor my parents house. The app has Motion Detection Settings where you can set the area and sensitivity when the cameras will record. This system is tragedy worthy of Shakespeare or Aeschylus. Even though I have it on the lowest possible setting. It still catches things it shouldn’t and does not catch things it should. I watch the camera recordings around my parents house. 90% are recordings of nothing or a bug. It is such a waste of time. Sometimes it won’t pickup movement when it should. Workers backed a trailer into the yard all the way to the porch. The doorbell camera only caught them when they got out of the truck not the trailer moving across the yard. During play back there is not a 2X or 4X speed to zip past all the nothing it records, Again lazy engineering.
3 years ago
Stephen George Grasby
The wi-fi wireless system was working perfectly until the August upgrade that crashed everything. We called so many times it was a bloody joke. Different case numbers, other options of fixing, and then finally, the new one arrived. Aug 15 to October 1 no operating system and luckily no problems. When and if this system dies we will never purchase from Lorex again.
6 years ago
Brett Crandall
The system was quite difficult to get up & running when I bought it 2 years ago (I am NOT a techie) but I got good support from Lorex. I'm very surprised with this latest update, that it wouldn't be all set to go before they shut down my system for over a week?! (not the first time it's been shut down either) I'm just a pee-on consumer who isn't that affected- pity the business that relies on their video systems!
6 years ago
K Brown Acworth, GA
We loved your cameras bought a set for a rental as well told others to buy. NOW Your upgrade has left my house unsecure!!
We have gotten no where with you sent in by net two tickets for Tech support. Just now called that was a joke. SO we went to areas saw mass amounts of angry people on this issue. So we copied what you told them to do that did not work. We will try a few tonight and my husband plans to recall you company everyday. Some person at Lorex told us to call back next week and either said the 22 or 27th who could understand that. Ridiculous. These issues should be your main concern fix it on your end resend texts out and start all over again within a week!!
6 years ago
Stormy Weathers
I have been using this LHA4100 unit for over 3 yrs now. The camera's internal settings are adjusted by a secret method only known to a few tech supports. That is by way of the PTZ controls. As stupid as this sounds you can fine tune your non PTZ camera's (stationary camera's) with specific viewing controls not found in any other part of their software. What I don't like is that the settings are NOT user friendly and there is no manual specifying specifically what each control does! 2nd the Lorex Client 13 software will not remember the login info after a few days of non use ,it requires it to be manually entered even though Remember Password is selected! 3rd I would prefer to have all the camera's set to Mainstream when starting Client 13 not Substream as high speed data is common and is what I have. This option is NOT available that I could find. Client 13 really needs more work!
6 years ago
Review Source
Dutch
I can view the 5 cameras at our cottage and home remotely from anywhere in the world.
When I needed information about some camera functions the help line department were very helpful and friendly.
Good value at a very good price for quality security cameras.
1 year ago
Review Source
Lee Sanyos Port Saint Lucie, FL
I ordered their 2K wired door bell camera because I wanted local storage vs. paying for a monthly fee. The set up was pretty easy and straightforward and it worked for a couple of months. One day, there was a strange image on one of my alerts so I called them. The rep was completely clueless and couldn't figure out much.
Since I wasn't home, I waited until I returned home to call again. I got the same rep and supposedly he figured out it was the SD card. He sent a follow up email, asking for some of the same information I had already given him but I replied and supplied the information anyway.
Days went by and no response. He called and left a message, saying he had information and the same day he left that message, I got an email saying they could not reach me at the phone number. Really? So I called again and got some woman who was more clueless and then asked me to do things before they would send the SD card. So why wasn't I asked for this in the email or during the 95 minutes on the phone the 1st. We paid a handyman to install the camera and we had to have him come back to uninstall to pull the SD the first time. If you needed information, why not do it then?
I got the BBB involved to get my SD card but why don't companies do what they are supposed to do?
2 years ago
Tito Loves Park, IL
yup listen to the reviews! I paid over $1200 for a dvd system that from day one had issues. I cannot tell you how many times cameras would be blank when I checked them and how many times they did not record activity!! I called today as both cameras are blank again and after trouble shooting again it was found that the dvd is in fact bad. Guess what? its out of warranty and because there's "no record" of previous calls about issues they cannot do anything! I mean come on really??? in. this day and age you don't keep records of customer calls???? BS every company keeps records/logs even small businesses do. This company reminds me of those pyramid schemes which the more each rep can sell the higher they climb. I was never happy about quality, alerts, functionality, ease of use or even customer service period! stay far away from this overpriced scammer company!
2 years ago
Michelle Banks ON
This company takes the cake I’m giving it no stars as it is absolutely hands down the worst security camera I have ever bought at the moment they are dead used as fake cameras to hopefully deter thieves while I order myself some new toucan cameras. Customer service is slow and read from a book it’s always maybe you should update your cameras to the new software version…here’s an example of how AWFUL these cameras are….I had a mom bunny and her 2 babies rip thru the yard and my 3 huge dogs were going everywhere and I was out there hollering…told my daughter she’s like I’ll see for myself on the cameras…nothing not one single movement btw my cameras are on max everything movement light you name I’ve maxed them…..next failure I was sitting out side and hawk swooped in and grabbed a bird from my bird feeder…told my husband check the cameras to see…you guessed it nothing not a single movement like my yard never had anyone in it ever…..Lorex other fav line is “ is the modem within 5 feet of cameras?” Yes yes yes ……so long story short I love to write great reviews on super products but this is a save your money from someone who despises companies that spread false hopes on their junk…I bet I could order from wish and get better ones….toucan door phones are awesome and on price point and blink cameras are good but you have to pay for a subscription …
2 years ago
Jeff Lowe Harrodsburg, KY
I determined that the positive reviews for Lorex are from two groups of people, 1. those who have been fortunate to not have had a problem with their cameras yet and 2. (probably the majority), those who are "homers" for Lorex corporation. I have had repeated problems with my Lorex cameras beginning before they were two months in use. Multiple calls to tech support have yielded no solutions. I'm an army vet with damaged eardrums from the GWOT and it is difficult enough for me to hear people who speak clearly and loud enough, but with Lorex, I've always spoken with a female that is foreign and her accent is so strong I literally cannot understand her. I hate to keep asking people to repeat themselves, so I have resorted to using speaker phone and having my wife help "translate." I have on many occasions requested assistance via the settings menu on the app itself and to date, I have not received an answer back even once. I've decided to throw my Lorex cameras in the trash and I'm going to look into ring, blink, or some other company. Based on the sheer number of negative reviews on this company, I would be quite leery of trading with Lorex, I sure wish I hadn't.
2 years ago
J D Brampton, ON
I am getting rid of my LOREX equipment. After 4 years of owning it, it only came with headaches. I work in IT and I am savvy with security systems. Setting and configuring it wasn't the issue. The apps are not compatible to any updates systems, they promote the cameras and DVR are 4K, I have 480 p camera that takes better resolution pics and videos than LOREX. The app constantly crashes. Accounts can only be owned by 1 person. So my and wife cannot both have the app installed. To top it off it was EXPENSIVE...It's horrible and will never buy a LOREX as long as I live. I know IP Camera's can be hacked, but with my experience with LOREX I would rather take the vulnerability.
2 years ago
John Lorex Charlotte, NC
Terrible garbage. My lorex NVR was hacked and then my house was burglarized. With no footage to speak of. The police thought i was making it up. the video was looped over. And no it wasn't my network. It's their terrible p2p setup which is not secure. How is a, by nature a security appliance going to be this vulnerable? Customer service is a joke. They Just want you to reset everything anytime you call in about the horrible blocky noisy video quality. They blame me for their system being hacked. I scanned my ip port range while at work with the Linux dist network tool nmap... Nothing responded or was open. Don't waste your money or risk the possiblility of losing your belongings with a lorex "video security" system
if they weren't a Chinese based company based out of Canada i would have filed a lawsuit against them! But I can't because their registered as a Canadian company. I wonder why that is?
2 years ago Edited May 30, 2023
Braydon Olszowka Toronto, ON
Save your money. Lorex has the worst customer service I have experienced in 35 years in business. Products are average no real complaints there however if you have any kind of issue beyond the simplest of over the phone troubleshooting they will abandon you. I was a corporate customer with 36 cameras, 5 DVR's and a growing business. When we discovered they made a error resulting in a loss of around $1,780 they completely cut off any communication and would do anything they could to discontinue any communication I was able to establish once they knew they were responsible and they were not going to do anything about it. Throw away a relationship over such a small mistake. Find yourself a company who is responsible and has some integrity. You have been warned!
2 years ago
Bob Semour Appleton, WI
Bought camera system and NVR. Experience was mixed bag. Started good, ended bad.
First impression: software and cameras are pretty good.
Second impression: recording unit began making loud sounds two weeks before warranty expired (after a year). Company required a video (with audio) of the unit. Company required a photo of the serial number (why?). Company required that I send the broken unit to them before receiving a new unit. VERY difficult to deal with.
2 years ago
Brad Schafer Lithia, FL
Lorex is a horrible company and product. I bought a whole home security system. Had problems right away with the doorbell... After a year of half working, I went through the reconnection process and worked wioth customer support. These (barely speaking English) idiots asked me to run a series of tests including purchasing a Multi-meter that tested wires going to the home doorbell.. All showed a bad unit itself.... After providing all the results, they called to tell me that they couldn't assist with an out-of-warranty unit that was out by 3 weeks... I will NEVER buy another Lorex Product and will warn anyone that reads blogs or will listen to me. What a joke of a company. Case 169359
2 years ago
Yanuri Roschev
Biggest issue is the wifi signal does not work well in cold/winter environments. I bought these from Costco in the spring, they were great, easy to set up, very clear images, everything you could want in a CCTV camera set. However, first snowfall here in Canada, I can no longer connect via wifi, even though they are still sending me alerts. I tested my wifi, works great otherwise. I have a wifi booster on as well. I'm thinking about returning these (if possible) and going with a wired version.
2 years ago
Celeste Norwich, CT
Lorex Tech - has mostly good products - but terrible customer service - here is my experience:
I upgraded the system I had - but found one of the pieces, the power adapter was defective.
I emailed the company and they replied promptly, that the issue was being worked and how to call them.
Then I received a second email telling me the case number and that the case was closed.
I emailed them again and asked for a resolution
The reply was that I needed to call them.
Per the email I called them between the hours of 8 to 8 EST time. At that time I was told, I need to call back and talk to tech support, who do not work until 10am. Unless I want to buy a replacement part.
I called back at 10am, and was told that they would send me an email - asking for the same information that the folks on the calls did, and that their records show.
The new email asked for my name, address, and what I bought, plus my issue, plus pictures.
I truly believe this non stop chain of things to do, is so I will not bother to pursue the replacement part.
BOTTOM LINE, IF YOU KNOW OF ANY OTHER COMPANY - TRY THEM FIRST.
I also went to Lorex FB page to complain before my second call. After the second call, I went back to update the issue, but my complaint was removed. BEWARE working with Lorex.
3 years ago
All Impact Garage Colorado Springs, CO
Super expensive system for something that needs hardwired for every function. Including Ethernet for the “Wi-Fi cameras” I will definitely be returning to Costco. This system that has tech from 15 years ago. Ethernet only no Wi-Fi available it only talks through Wi-Fi it is hard lined ONLY very misleading. video input? Hardlined all of it hdmi to monitor and all cameras included except for the single “Wi-Fi camera” power? wired. mouse? Wired. I mean for $400 it could have came with a wireless mouse at the very LEAST. quality is grainy 4K is a STRETCH average camera quality at best. Cool if you want wires running all over your house and you don’t mind buying a ton of extra cables to trip over.
3 years ago
Patricia Matherne Jackson, MS
I have a new system paid really good money for it. The system click settings do not have US Central Standard time. If I get a break in it damage it does no good because the time is not correct. There is no fix unless I have the internet service hooked to the system and I don’t. I don’t understand and they can’t explain why my time zone isn’t available.
3 years ago
Shaheen Rahman Reston, VA
I purchased 4 cameras with DVR from Costco for a friend. Costco was willing to take the cameras back my issue is not with Costco it is with LOREX. He didn’t open the box for about two years seven months. She was having trouble finding someone to install the system and the wiring that was provided was not efficient she needed additional wiring. After installation he discovered two out of the four cameras came out of the defective. He stuck with the product that didn’t work, she ended up buying additional cameras that cost her same as the I purchased four cameras set for. I DO NOT RECOMMEND THIS PRODUCT AT ALL, I HOPE COSTCO ALSO DISCONTINUE CARRY THIS PRODUCT..
3 years ago
Eric Holm Cincinnati, OH
BEWARE , this is a terrible company
I bought an 8 camera system and 4 of the cameras went out in less than 10 months. The entire dvr recorder went out in 3 months. I still have not recieved a replacement camera since I filed a warranty claim 6 months ago. I called lorex to see where my replacement camera was and they said they have no record of me calling in to get a replacement!!!!! They cant even look through their own records!!! They simply said I would have to pay to replace the camera that is not working. These cameras are even installed inside of a shop out of the weather and elements. This company is a crook beware and dont spend your money here.
3 years ago
Anand Shah Parsippany, NJ
Terrible experience with Lorex and an even worse product. I purchased a $2000 package of 4K cameras and the N881 series NVR. Here I am 2 years later and fed up with the company. The first camera stop working 14 months in, I ended up buying another camera. The second camera stopping working 18 months in. Each time I had to pay to purchase a camera, and pay for someone to climb a ladder and install. And now I am writing this review, 24 months later, because the entire NVR is no longer functioning. The customer service team asked me to try things like different power cables and HDMIs even though the entire box is not functioning. LOREX = PURE GARBAGE. There is no quality assurance, no proper testing or integrations done on their product. They have a savvy website and a nice looking camera that tricks people like me to fall for their product and buy. But if you want to save yourself DO NOT PURCHASE FROM LOREX!! I can offer up three companies that do a better job - Arlo, Swann, and Reolink.
3 years ago
Grandma Christine Timmins, ON
I would give 5 stars to camera operations & reliance however the warranty is a sell gimmick. There is no warranty. We had a faulty camera and went through the warranty process repeatedly for months with the same exact broken record of a deliberate plot. They say they have no record, put you through a 45 minute call of trouble-shooting, request photos, model, etc emailed, tell you it's covered, then weeks later you call back and they start all over. Eventually you realize you were lied to and decide to never deal with them again because they're dishonest.
3 years ago
Tony Almeida Toms River, NJ
Have been using their old Lorex LH016000 for many, many years.
All of the sudden I go to look at recording from a prior date and it was not working.
Troubleshooted a bit and saw that it stopped recognizing the hard drive.
Ordered compatible drive and installed it, but same problem.
Called Lorex and was told by customer support, that they no longer support that feature.
Which in fact means, that they went out of their way, to stop something that was working fine....so I'd be forced to buy a newer system.
I understand companies no longer updating their old products, but going out of their way to stop main feature to work, to force a new purchase is not only underhanded but beyond any kind of logic.
There's not even a way for me to install an older version, so system could have kept working as before.
I would never trust this company again and would never buy any of their products, for this reason alone.
3 years ago
Pierre Lavoie Courtenay, BC
Where do I start, I've had my system for a couple of years. I have a couple of low light areas that I used B&W setting; worked fine until the last update. Now the cameras are picking up some kind of flying particles even if there's no wind or precipitation; I was getting notifications every 30sec. Cameras with color settings are not picking up that dust which makes me suspect the latest software/firmware update. Overall I find the camera detection range to be around 10ft, not as advertised. Technical support is frustrating and product documentation is non-existent. No information is provided to help the customer figure out various settings and their interaction in various conditions.
I would not recommend this product.
3 years ago
bugsy k Columbus, OH
I see so many reviews on here with the same problem as i. someone also mentioned class action. maybe we all should get together and start one. Not even a 3 year old security camera system. paid $800 for. the recorder is done and over, they refuse to acknowledge its there fault and wont send me another. my revo lasted over 10 years. they're automatic firmware updates im sure is the problem. they deny this, i will find a techy person that knows how to look into the hardware/ software to prove this. look at there website almost every recorder has been discontinued. this is done to make you upgrade your device to there new ones. they dont care bout how much you spent on your system. do not buy lorex if ya dont want someone controlling your pocket and purposely destroying your equipment thru there automatic updates to make you upgrade.
3 years ago
dalia saha Capitol Heights, MD
I am writing a complaint about this company, Lorex, which sells security camera systems. I am including several pieces of documentation to address this issue. I purchased this unit from BJ's wholesale club in April 2020. It came with a recording hard drive(NVR) and 4 cameras.The link for the system is below. The cost for this system , including installation, was well over $1500. The system was installed for my elderly parents who live in a house in Providence, RI. I travel for work and split my time between RI and DC and am not able to be there to give hands-on assistance.
One of the cameras, as of a week ago, which covers the front door entrance to the house, stopped functioning and went completely offline. After my parents contacted Lorex Customer Service, Lorex determined that the camera was defective and needed to be replaced. Their customer service agents were not understanding of this situation and demanded that the camera's serial number be provided, in order for a replacement to be sent. I pointed out to them that since this is a security system, the cameras are mounted above ground, at least 15 feet in the area. It was not realistic or safe to have octogenarians who have limited mobility , climb a ladder to take the picture that Lorex was demanding.
Today, I spoke with Lorex again(Case ID-0130328891, Mary), who demanded my credit card in lieu of the picture but that 'my card would not be charged'. I was on the phone with them for another 3 hours, and the Lorex service would not honor their agreement. I also contacted BJs(Ref # 5104235) to inform them that they were wholesaling defective products. The entry point remains unmonitored and is not safe. I am requesting urgent help to get this defective camera replaced.
3 years ago
Joe Frahm Huntington, NY
PLEASE done waste your money. Maybe a good deal here and there but as the saying goes "You get what you pay for " I've had this system for a couple of years now and since day one I have had issues. The app sucks, the cameras just keep disconnecting. I purposely put my cameras out of reach and purposely hardwired the power so I wouldn’t have to get to cameras to recharge batteries, but ALL I DO is have to get to the cameras to resynch them OVER and OVER and OVER and they never stay connected. Maybe a day or 2 if I am lucky. My cameras are ALL within 15 ft of DVR and without many walls or obstructions, I have a great router and wifi and yet they still disconnect all the time. Every time I look at my app, frozen or disconnected cameras, loading and loading. So basically useless cause I every time I need it for something it FAILS ME. I have called tech support several time and that is pretty much useless. Last time I called I got someone in Philippines that I knew more about the system than they did. I have resynched so many times that I just give up for a few months and then try again. I have checked firmware…etc. Most recently (this weekend) I took all my cameras inside near the DVR, resynch them all to the system, make sure all the settings I want are there, cameras working, can see them on app and monitor, I then take them one at a time to install spot and I walk literally like 10ft with no obstruction and it loses connection. I did a WIFI survey with ipads, cell phones, laptops and wifi signal is super strong. Its just these cameras and system are pure junk and waste of peoples money and time. I now have a system with 3 cameras, hundreds of dollars invested, hundreds of hours of my time trying to get it to work correctly and reliably and it is NOT working AT ALL. None of the cameras will stay connected at this point. Please do your research and find a different system so you dont waste your valuable money and most of all your TIME!
4 years ago
Jack Floyd Charlotte, NC
I purchased 3 complete Home Center Packages with 2 outdoor cameras and 2 indoor cameras in each package. Both indoor cameras in all 3 packages will not stay online. Reboot them or remove from system and re-install and some times they will stay online for a few minutes at best and never more than 24 hours! I have called customer support multiple times and get the total run-around. "Need to reboot", "need to check software version", "can you move the camera", are the instructions for all problem cameras located in 3 different locations! The whole point for these type systems, is to be able to monitor a place while you are not there, right? Three completely separate systems in 3 different cities, miles apart and on 3 different wifi networks with the exact same problem on the exact type cameras! I might not be the smartest guy in this world but I got enough sense to know the indoor cameras provided with all three of these systems, is the problem. They are trash and that's exactly where they are going.
IF YOU BUY FROM THESE PEOPLE AFTER READING THIS YOU DESERVE WHAT YOU GET!!
4 years ago
Jonathan Beaudry Ottawa, ON
Extremely bad client service, you will wait hours to be answered
Their server are very slow and you will be frustrated when watching live view
Often their apps are down.... wow it's supposed to be secure, and we installed cameras for security but Lorex doesn't care of it.
I installed more than 100 of their different systems as I'm technician and I lost huge amount of money and time with them.
Their technicians are all liars and stupid... they will never really help you, they report their call and you will be never recalled etc...
Also sometime they lost your parcel and you will never be refunded.
Don't choose this stupid company!!!
4 years ago Edited September 23, 2022
TechMan Burnsville, MN
We have been a customer of Lorex systems since 2016, both business and personal. The product is moderately priced and of reasonable quality, IF you do not need support. We are a tech savvy business so we can make the systems work for our needs, BUT when we contact support it is nearly non-existent. They may answer the phone and interact with you, but terrible on standing behind any warranty, and terrible poor technical knowledge. Now we know this is not 100%, but about 90% of the time we contact support, we leave frustrated, and either figure it out ourselves, or simply buy different hardware, either from Lorex or some other brand. When we buy Lorex, we do so recognizing we do not plan on receiving any worthwhile support. All made in China, support in Phillipines...no USA support or interest. Own 4-5 systems currently paid around $2000.
5 years ago
WHO Am I West Kelowna, BC
Bought a Lorex system to replace my aging but perfect old system. Thought all was fine until I read an article to actually "comb" through all footage. WOW! System missed many events. Lorex got involved and after many, many, hours, replacement of cameras, system still misses events. Talked to their best tech (Vitaliy). Last thing he said this system does not have enough "horse power" and was only an entry system. Rep online says to keep talking to Vitaliy while he says there is nothing he can do. If you want to keep your family safe, especially in these dangerous times, buy another brand like I have to do now. I have no choice now but to sell discount Lorex system to buy a Supercircuits system. My old system was Supercircuits and never missed 1 event while not catching every snowflake
5 years ago Edited September 14, 2021
Brian Miller Westminster, CO
Lorex has to be the worst company to order anything from I ordered an nvr and two cameras from them and a week later they sent me an email telling me they wanted pictures of utility bills to prove I'm me and the bill have to show your name and address who gets paper bills anymore they told me if I want to reorder I can use pay pal because apparently pay pal can't be hacked like a credit card can in there minds the have the worst policies and the worst customer service of any company I have ever had to deal with I will never understand how a company with such horrible customer service and policies can stay in business so long
5 years ago
Shane Hughbanks ,
02-17-19
Lorex will not help me even after several attempts to resolve my issue!
When I updated my review on Google, I received an email from the Lorex Senior Retention & Feedback Manager. The manager stated to me in the email, "Right off the bat, you should understand that I am not Customer or Technical Support (I'm sure you've had your fill with those two departments) but more of a standalone department that oversees special cases. It's easier to see me more as Human Support than anything else. I’m really sorry you had to go through all this crap just for me to come across your case. I’m going to take a look to see why our tea, didn’t resolve this ordeal and, more importantly, could close the issue in a few emails".
Mr. Senior Retention & Feedback Manager, I have sent you multiple emails asking you to get back to me, and you have not! Just as the Customer and Technical Support Teams have lied to me, YOU have also lied to me by not returning my emails. Do you remember telling me in the same email, "Let’s start there- I promise the finish line is just ahead. I’m always around, Cheers,"?
I did receive two calls recently from the Lorex Technical Support Team. The person on the phone both times said the phone number so fast you could not pick up all ten digits. I even sent an email back to the Senior Retention & Feedback Manager explaining this, and you guessed it, He has not responded.
No wonder the Customer Service and Technical Support team does not provide customer service when their leadership does not provide customer services and lies to the customers.
Again, save your money and buy a different security camera system. I have six cameras that will not work since Lorex last upgraded their system, and they have failed to help me even with a five-year warranty that I purchased to protect my cameras.
Shane Hughbanks,
A very dissatisfied customer.
5 years ago Edited September 14, 2021
Robert Austin, TX
I had a Lorex Flir-FX system that worked fine until Lorex closed down that system in 2019 and replaced the camera with a Lorex LNWCX-C camera. The replacement camera model # does not exist on the Lorex web site. Not only does it not exist on their web site, it doesn't work. Never has worked. I have tried to get it working over the past several months but have not gotten anywhere, so I gave up out of frustration. I called Lorex and I have emailed them but all I've gotten is the run around. They act like it is my fault that the camera does not work. The camera will not link to my phone, period. I do not recommend anyone to buy this camera. The reason I gave it a one star review is because there is no way of giving it a lesser score.
5 years ago
Trevor Hill Statesville, NC
My experience with Lorex is not good at all. I wouldn't recommend them to anyone! I bought a 6 wireless camera system with a 1 Terabyte hard drive. First issue that I noticed right off was I noticed it doesn't come with 1 Terabyte as advertised. It had 553 Gigs. That is 47 Gigs short. That is a lot of space that could be used for recording. When I called and asked about it, I was told that none of them actually came with 1 Terabyte. I said, that's false advertising! Moving on, I bought my system in July of 2019. In September of 2019 I started having multiple issues with cameras making noise, no sound on cameras sometime, sounds like the cameras are being fried, and the dvr making a sound like a fan running and making long beeping sounds just to name a few problems. I have sent emails repeatedly and called repeatedly since September of 2019. I was told in December by a technician that her supervisor approved for me to be sent 1 camera, like that was gonna fix anything but it was a start. The camera never came so I called back. When you call you might get somebody in the Philippines, next time somebody in South America, then back to the Philippines. Do you feel my frustration?! When I didn't get the camera, I called back. They said they didn't know what was going on with it and I ask them to put a trace on the camera and they did. It had never been sent! I was livid. I called back again and spoke to someone different again, and the technician and her supervisor apologized and said they were gonna send it to me fast this time since I didn't get it. They said if the camera didn't fix all the problems, I would be getting a new DVR. Guess what, the camera never came, again. I called back again, to South America. I went through the whole freaking story again and I talked to the Supervisor and they apologized over and over and said we are gonna send a new camera and you will receive it in 5-7 business days. If the camera doesn't fix my issues then I am gonna get a new dvr, they said. I will believe it when I see it. I have been trying to get Lorex to warranty their stuff for 6 months now and I have got no where. I have jumped through every hoop and hurdle, trouble shooting multiple, multiple times. Lorex should take care of me in a very big way. Some free range extended antennas would be nice for starters. I have never seen a company more unprofessional! My Uncle is a Senior Producer with ABC News in New York and he knows about how I have been treated. He and I have talked about them doing a story on me about how Lorex has treated me. I guess we need to do that.I am disabled. We have security issues and I need a good working system and a company that is gonna stand by their word and treat their customers better. Sincerely,
Trevor
5 years ago
James Buddy Rogers Maple Ridge, BC
I ordered a system with 6 cameras, NVR and they tossed in a 200 foot cat6 cable. They sent the wrong NVR, so I called. They said it was discontinued and sent this one, which they claimed is better. But, its not. 10TB storage vs 16TB storage for one, not better. So I asked for them to send me one that was more in line with what I ordered, they said no. So they wanted me to pay for a unit and then accept a unit worth less. Either that or return it all, so I returned it all.
The cable they sent they refused to sent, too bad so sad I was told. Terrible company to deal with. I couldn't get past the horrible customer service and sales. I was a fool to hope someone I talked with would work with me on getting me what I ordered, and needed. But nope, they could care less. Sad, I was looking forward to the equipment.
5 years ago
UC Jacksonville, NC
having purchased Lorex systems before, I thought I'd try them again. So I purchased two 2K 8 camera systems complete with 2 year warranties direct from Lorex. We had a breakin and while reviewing the recording with the police, I noticed I had a camera out. I have been trying the last three weeks to get a RGA for this camera. I've dotted all my i's, crossed all my t's, answered all their questions, and jumped through all their hoops. Still waiting! I've called numerous times and the answer is the same, You will receive in email. The system is not bad as long as it works. I wouldn't bother with any extended warranty. By the time they honor it, the system will be dead or I will be.
5 years ago
