Lorex: Read 289 User Reviews From Real Homeowners

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Formercustomer Downingtown, PA

Beware of package deals that don’t work. I have tried numerous times to get help. I was on hold for an hour and 40 minutes and finally had someone answer. Was the problem, resolved. NOPE! I have asked in the last 6 emails for them to call me. No call! As a contractor I will NEVER do business with them again and will tell all customers to look for other solutions. Worst customer service of any company I have worked with in over 3 decades. Very sad...........

4 years ago

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James

I wish I could give less than one star. I bought 2 systems a couple of years ago. They changed the software this August 2019 and now I can't access any of my cameras. I've phoned "tech services", been put on hold for hours. The person couldn't resolve the problem and referred me to another 'higher level'. Couldn't fix the software problem there either. Then a month and a half later there is supposed to be a firmware update, which doesn't work. I spent a lot of money and got garbage. This security camera company is the worst company I've ever dealt with in my 60 odd years.

5 years ago

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Cindy

I have had 2 systems. The first only had 2 cameras and 1 crapped out after 1 1/2 yrs. I bought a 4 camera system and it did work great until Aug when they changed something on the app. It is now useless and the say the need access to my computer to fix. I don’t have a computer only an iPad so this is useless now. One of the camera is crapping out again (it drops the signal constantly) so I’ll go else where now. Don’t waste your money cause you’ll be going elsewhere too.

5 years ago

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Kamila Bristol, CT

Hi everyone just a quick update about my review I left a few weeks ago. I'm upping a star for Lorex only because they did endup sending me a working replacement security camera. But going forward if I ever buy another security camera it will not be from Lorex.

5 years ago

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David Chandler, AZ

DON'T WASTE YOUR TIME OR MONEY WITH ANY OF THE JUNK THIS COMPANY SELLS! Zero Stars is still too good for this horrific company. I don't understand why they are even in business. Spent over $900 dollars buying a system for my house, 8 month later they decide to make everything non functional on their end. No one answers the phone at this company, tech support is in some 3rd world country and completely clueless and useless. Class Action Lawsuit Needed!!!

5 years ago

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jake Brooklyn, NY

I bought a four camera system from Lorax at Best Buy for $600 the system as a Wi-Fi system installed it myself and a couple of months later two cameras became defective It was very hard time getting a replacement they were trying to do everything that they can not to send me a replacement then a year later another camera broke and they did not wanna replace it because it’s out of warranty now then having constantly problems with the camera getting damaged from the weather and finally this year they put in the nail in the coffin they upgraded To a new app which was totally dysfunctional

5 years ago

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D churchill Southfield, MI

As an owner of a Lorex wireless system - I was happy with my purchase and price range prior to the forced firmware update. Since the update has “Bricked “ my DVR and the app upgrade just doesn’t work. Customer service has been poor and return communication has been non existent for the past week. Save your money or buy a different brand. The lack of customer service and awareness from Lorex is a big red flag as to not to spend any more money with this company.

5 years ago

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K Rosema Olympia, WA

Having the same customer service problems as others. Lorex changed their servers and disabled everyone who had cameras already. I've spent more than $600 on cameras in the last two years only to find my remote security system disabled. The website offers possible replacement - but the website fails, so I have to call customer service. I've been on hold for 30 minutes now, with no sign of help. I liked the cameras (good resolution and networking) but it's all no good if they turn off access to the cameras.

5 years ago

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Rhonda Marysville, WA

I have had this system since January 2018 no problems. Now 3weeks ago they system goes blank white screen with Lorex across the screen I have emailed no response I have called and was told a new one would be here in 7 to 10 days no system no email. I called today the system is down couldn’t look up my ticket number so had to give all information again now he said 7 to 14 days!! I’m beyond frustrated with this company!!

5 years ago

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J. Williams Richmond, VA

Buyer beware. I invested in multiple wireless camera systems only to be told that the equipment will no longer be supported. You would think they would make it easy to process a replacement before the new system launched? No, they turned off al FXC cameras and I have waited weeks for a return. thus far. I have called multiple times and waited for over a hour to speak with representatives and supervisor who have been unable to assist. Lorex is playing with the safety, security, and money of so many in this same situation.

5 years ago

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Dean

If i could give 0 stars i would. The good thing is that i will return my system to costco. Because lorex clearly does not care about us consumers it will reflect on their business with the consumers giving poor reviews and sellers that are loaded with returns. Costco will drop them as a supplier soon enough. Lorex has lost me for good because they are guilty of false information.

5 years ago

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Frustrated Eagle River, AK

DO NOT BUY LOREX! I own 2 systems; they both crashed over a week ago when Lorex did a mandatory upgrade to the Lorex Cloud APP. When I called the day they crashed, they told me to call back in a week. I called back today, spent 8 frustrating hours on the phone with them & only one of my systems works. The system at my remote property is still down. I asked them if they were going to be liable if my place has been robbed. Somebody please sue them!!!!

5 years ago

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Colin

I have spent 46 mins with Akash in technical support trying to facilitate the firmware upgrade -then promised to be transferred to the next level to to resolve my problem 25 mins later still on hold. This is the worst customer service I have experienced, so you probably will not see this review - upgrades should be tested and re-tested before they are foisted on the customer - would not recommend company or product to anyone.

5 years ago

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jason Norcross, GA

This company sell Lorex surveillance cameras is dishonest. The cameras failed to operate not even a year. DO NOT waste your money on these camera surveillances. They are worthless, useless and incompatible. Customer services are terrible. Purchased price $621.68 for 8 cameras are worthless. DO NOT waste your money. They ain't last long. They are NOT a good quality

5 years ago

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Duped Katy, TX

Bought this system (8 cameras) a few months ago. The selling point for me was the recap option!!!! Now these idiots have cancelled the recap/ cloud storage option!!! $1600 dollars for system and $1000 for installation and now I can not recap on the cameras!!!!!!!!! It is like looking for a needle in a haystack to locate an event. FALSE ADVERTISEMENT TO GAIN SALES!!! STAY AWAY!!! DO NOT BUY THIS OVERPRICED SYSTEM THAT ONLY DOES THE SAME THING AS THE CHEAPER $300 DOLLAR SYSTEMS!!!

5 years ago

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Ken Titusville, FL

Good Cameras, worst customer service of any company I have ever experienced. Recent firmware update made it impossible to view my cameras on the tv monitor. Called customer service two times and was on the phone 40 to 45 minutes each time. They could not resolve the issue and told me to try again on 8-22-19. That's 6 days with no camera service, and no way to view the cameras. This is a security system ?? Time to wake up FLIR and fix the problem.

5 years ago

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tom m.

bought 2 complete home systems for primary & vacation property. easy install/hookup. DO NOT purchase remote cameras they can not get it right. have spent 4hrs 20 mins over 2 weeks ON HOLD waiting for technical support to get no help then told I could not return the product that does not work but they would sell me other cameras. before you buy call their telephone number and ask for tech support or customer service. you will grow old on hold, but ask for sales and its a very short wait. BUYER BEWARE

5 years ago

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Art M Chicago, IL

I have two systems. My current system is having problems and I have spent over one hour on hold to get someone to help me. I have done this two days in a row. I have spent two hours waiting on hold. I have spoken to four people at customer service and then they transfer me. They did an update which has caused a major problem. I am not happy with Lorax.

5 years ago

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Bryan Los Angeles, CA

This is one of the least quality companies I have dealt with in years. Its customer support is essentially non-existent in my experience. Its products, particularly its wifi outdoor security cameras are terrible in my opinion. I would never purchase anything from this company again. I currently own 7 Lorex security cameras and regret purchasing them.

5 years ago

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Maxwell Hammond Orange Beach, AL

Installed the 4 cameras, turned them on and everything worked great. Connected my phone and it worked. Tried to get the system to show up on my computer and no luck. I am happy with the system, not very happy with tech support. Tried the chat help, nobody ever answered. Sent an email, never got a response. Makes me wonder if they went out of business.

5 years ago

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J Monico

Ordered online. Cancelled within 2 hours due to ordering incorrect system. They cancelled fast and now still waiting for return funds. Continue to avoid me. They keep hanging up when customer support called. No email answers to inquiries about return funds. Will have to place inquiry through PayPal for return of funds. Were going to re-order another system but have changed mind due to customer service. Can't rate system if no product ever received.

5 years ago

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Rida Pompano Beach, FL

I have Lorex cameras in my store; I have been calling tech support for 3 days straight and still can’t get through customer service; the second day I called I was on hold for 1hr( dosed off while on hold) til I hung up because I could not hold no more and the third day I was on hold for 1hr and 36 min and still no customer service came on the line and I finally hung up. With all that as soon as I call and I press one for the sales department they answer within less than 2 minutes and sometimes within a few seconds.

5 years ago

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Kris Elk River, MN

Calling technical support for help setting Up is impossible I have called 3 times and been on hold for over a hour each time. When I called originally about the system I was mis informed on needing outlets installed for cameras so I hired a electrician to do this come to find out I didn’t need that. Now that the camera installed the DBR doesn’t work at all. I can’t seem to get any help from this company

5 years ago

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HONDA Pro San Bernardino, CA

Worst camera system in the world dont buy it so hard to use the customer service sucks, the cameras dont work fresh outta the box, I dont know how this company is alive, they have 1 star rating for a reason, I'm beyond dissapointed, logs you out on its on, wont let you log in, ive had lorex for about 4 years and I am highly dissapointed looking for a new company to change over to, lorex is a joke!

5 years ago

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Dallas Dallas, TX

I initially bought Lorex cameras with monitor in 2015. The pic quality is really good. The problem is the monitor. The monitor buttons would not respond. This happened less than a year of me having the system. Lorex sent me a refurbished monitor.. that monitor started having the same issue. I couldn't deal with it anymore so I took the cameras down this year.

5 years ago

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John Riverside, WA

Its difficult to convey my disappointment with the Lorex system. It's almost as though they want it to be impossible to use. Most good software is designed for ease of use and understanding, not the case with Lorex. I would give them 0 stars if that were an option. I notice that most reviews are similar to mine. We should hire a lawyer and sue them for wasting our time. I gave up on trying to make the system work after some attempts to work with customer support.

5 years ago

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Jodi Pompano Beach, FL

Product is fine, except you will have to purchase a brand new one every few years as they don't support prior versions. Customer service is absolutely awful. Took 8 phone calls and being on hold a total of 2 hours and 18 minutes just to find out that nothing is supported after 2 years and that they would be happy to sell me a new system. Look elsewhere!

5 years ago

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jsl55 Bakersfield, CA

The first DVR lasted about 18 months before it quit working. The new one has been used about 2 months and it keeps losing connectivity through the online Flir app. If I can't see my cameras on my phone or computer it's worthless. hen I get home I bet the system crapped out again. Their "customer service" is a bad joke. Save frustration and money. Buy a better quality system. I'll never buy another Lorex product again.

5 years ago

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Steve MacLean

I have an LHA4000 Series system installed and will admit that the pictures from the cameras are good. The big problem is that if you want to monitor the system remotely, their remote client DOESN'T WORK on Macs using the Mojave operating system. Several calls to Lorex would indicate that they don't really care. Without the remote access, the cameras are useless. DO NOT BUY THEIR PRODUCTS until you are sure this function works with your Mac/PC.

5 years ago

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Joe Barr Grand Prairie, TX

Wish I could give a negative review. purchased ( DEAL11W)on black Friday ( something called Site Crasher) what a joke. received a conformation/Order email- Lorex started to process my credit card for payment . Then I received an email saying Canceled insufficient inventory. Then received another email saying being sent to shipping department. I think it's a SCAM or a Trick to get people to their website and Lorex never intended to fulfill orders. Buyer Beware. SHAME ON YOU LOREX. Unhappy ex-customer

5 years ago

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Brian Marco Island, FL

Same experience with their customer service. Embarrassing. I feel like I am trapped in the Groundhog Day movie. It’s been over 3 weeks now and their website platform is still completely screwed up. Can’t reset password. Can’t log in. Can’t return cameras as unable to see the order because it won’t let me in. I am beyond pissed as this is a total joke. I seldom write reviews and when I do it’s because the review is great. This time though I feel obligated to warn everyone that Lorex Is a total mess and stay away. I am fuming writing this

5 years ago

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Steve Appleton, WI

Customer service was useless. If I could give negative stars that is what they deserve. They were not any help with my situation and actually ended up being locked out of my system because of them. I figured out how to do a factory reset on the system to get it operational again. Instead of wasting tons of time on emails and phone calls all they had to do is have me factory reset the system. They never suggested that. Customer service is useless.

5 years ago

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Em Goodlettsville, TN

The phone app for our Lorex home cameras has not been working for sometime, and, unfortunately, this is not the first time I've had to contact the company for this exact issue. I have tried repeatedly to contact Lorex to have the issue resolved and have had no luck reaching anyone. I have waited on hold for 20, 30 and 20 minutes respectively to no avail. This is extremely frustrating! Customer service could use an overhaul!

6 years ago

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Brian R Tinley Park, IL

Very difficult to install from a software/programming stand point. Had to hire an IT tech to configure it correctly. Customer service was non-existent. Once the ownership changes hands, the problems continued with operation. Could not obtain the correct firmware so system it once again out of service. Do not waste your money with this product.

6 years ago

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Mary Arrieta Whitsett, NC

Few years ago I purchased 2 cameras for $280. They had told me it would work overseas. I keep calling CS and followed everything they said I was supposed to do to make them work but they never did and the worst of all, they never ever returned my money back. Also, their supervisor was the very rude, all he wanted to do was keep money which they did. He had 0 CS skills. Horrible company that can’t backed up their product with the customer satisfaction says it all... I still have the 2 cameras in their boxes... DO NOT BUY LOREX

6 years ago

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M.j.Newell

The Lorex unit worked fine, the app was installed on my ipad fine, BUT when internet service was temporarily suspended for vacation, the app on ipad said ' access denied' when everything else came back up fine. Many calls to Loxex Technical support & Customer support resulted in no one answering. Finally got e-mail saying they would contact me, but they didn't. WORSE CUSTOMER SERVICE I HAVE EVER EXEPERIENCED. Nothing in the manual explains 'access denied' - very disappointed in this company.

7 years ago

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Salem

NO Customer Service whatsoever at this company. I bought 64 cameras from them for my company and I had a defective camera. Wanted to simply replace it under warrantly. I think I got transferred to almost everyone in the company to finally be told after almost 2 weeks of follow-ups that I would need to send in the old camera first before they sent the new one. I sent in the old one and now they tell me that the camera is on back order and it will take anywhere from a month to who knows when to get my camera. Stay away from this company!!!!

7 years ago

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rosie

BEWARE OF BUYING PRODUCTS FROM THIS COMPANY. THEIR CUSTOMER SERVICE IS ONE IF NOT THE WORST IN THE WORLD. THEY DO NOT ANSWER THEIR PHONES, THEY FORWARD THEIR CALLS TO THE TECHNICAL SUPPORT DEPARTMENT DURING BUSINESS HOURS, THE AVERAGE WAIT TIME IS APPROX 1-1/2 HOURS, THEY DON'T ANSWER EMAILS WHEN YOU PUT IN A TICKET FOR AN ISSUE YOU ARE HAVING WITH THEIR PRODUCTS AN FORGET ABOUT PURCHASING AN EXTENDED WARRANTY. THEY DON'T WANT TO BE BOTHERED WITH THIS. IT IS VERY AGGREVATING. I WILL NEVER BUY ANOTHER LOREX/FLIR PRODUCT AGAIN.

7 years ago

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RICK Marble Falls, TX

bought 24 camera ip system from costco , installed all cameras for my business, within a week the NVR WENT OUT......SAID I HAVE TO SEND BACK DEFECTIVE 1ST ...DID 2 WEEKS LATER GOT IT...INSTALLED IT NEXT SAME THING....NOT WORKING...........NOW WAITING FOR 2ND REPLACEMENT..........ADVISE BUY A DIFFERENT BRAND.........IT IS FRUSTRATING WHEN I SPENT $2500

7 years ago

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Jim Seubert Mountain View, CA

Worst customer service ever. Could not solve my problem after numerous lengthy phone calls, so shipped out a replacement system. System that arrived was USED, and had the same problem as my original system. They promise to call back in a certain window, but never do. They promise to escalate to the next level of support, but don't. I'll never by Lorex again and couldn't recommend this to anyone. Going back to Costco (where I bought it) to see if they can offer any help.

7 years ago

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RICK A

THIS IS THE WORST COMPANY I HAVE EVER DEALT WITH! DO NOT BUY THIER PRODUCTS....I TRIED FOR 11 DAYS /4 EMAILS AND 6 PHONECALLS TO GET SOMEONE FROM THIER TECHNICAL SUPPORT DEPARTMENT TO CALL ME FOR A SIMPLE PASSWORD RESET....NEVER EVEN GOT A PHONE CALL!! FINALLY I RETURNED THE SYSTEM BACK TO COSTCO WHERE I BOUGHT IT. WHAT A SHAME THAT A COMPANY THIS BIG IS SO IRRESPONSIBLE

8 years ago

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D.KIDD Lynchburg, VA

Every time I tried to call customer service, I am on hold anywhere between a hour to two hours. Totally ridiculous. Either they hope you will hang up so they don't have to deal with you or they have only 1 person working in customer service. I had a part that went paid on my system and it has been over a month since it was ordered. I still have not received my replacement part yet. I will never again purchase a Lorex product. The product itself is OK as long as it is working. However, their customer service is horrible.

8 years ago

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Ben There Raleigh, NC

Product is ok, but Lorex service is so bad that I encourage you to consider another supplier. I have tried for 4 days to have Lorex replace the wrong cable that Lorex shipped with this unit order. I used their Ticket System and tried to reach Lorex by phone without success. Now I will try to send everything back. Let's see how difficult Lorex makes that...

9 years ago

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Dan Woodland Park, CO

This equipment is pretty simple to set up and operate. The price for what you get if fair. There is much better equipment available that have better quality cameras and DVR's for similar costs. I would look for other manufacturers to compare cost and quality before buying this brand again

2 years ago

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Kara W Lehighton, PA

I really like the quality of the Lorex cameras. I just wish they weren't so sensitive with the motion detection, although I'm sure it's probably difficult with any camera system. Otherwise, I am very happy with them

2 years ago

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Charlene Calgary, AB

Worst customer service have even seen. I’ve called at least 7 times because the camera a bought 2 months ago already doesn’t work, but I’m still waiting to know what will happen with the warranty. Customer service absolutely inefficient. DONT BUY ANYTHING FROM LOREX !!

2 years ago

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Gary P

Dont waste your time with this camera system Although the dvr is not bad the lorex 4K cameras are garbage, I just had 2 of the 4K cameras stop working and unfortunately the warranty just ran out on them Think about another camera system, very unreliable

2 years ago

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Tom Riggs Ennis, MT

Horrible company, perhaps since they were just purchased things will improve. Please do not buy their products!If you have any technical question, you are routed to the Philippines where they read off the computer screen, have never seen or used the products. Great way to run a business. Anything is better.

2 years ago

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Glenn LaRocco Saint Charles, IL

Worst Company I have ever dealt with for warranty just installed a 16 camera system three cameras are bad they are making me jump threw hoops and still no satisfaction on getting replacements called my credit card company and they will now intervene on this case, Just Ridiculous !

2 years ago

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Budget Landscape & Demolition Winnipeg, MB

Worst customer service ever. Placed an online order on their own website a week goes by and they charged my credit card yet no one at customer service or their web site can tell me if in stock, when it will be shipped. Could not speak to a manager to escalate the issue. Only given another email to make a request!

2 years ago

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