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USAA

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6.0

Overall Score

Author: Kaitlyn Short

LAST UPDATED: June 29th, 2024

USAA has a long history as a financial services and insurance provider to military members and their families. It has earned high financial strength ratings and is known for tailoring products and services to meet the needs of military members. 

USAA's home insurance is no exception and includes specialized coverage for military uniforms. If you're a current or former military member and a homeowner, a USAA home insurance product is worth exploring.

Read USAA Homeowners Insurance Reviews

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The Good

  • High Financial Strength Ratings
  • Coverage Options
  • Military Uniform Coverage
  • Home Sharing Coverage
  • Ways to Save

High Financial Strength Ratings

USAA has received high financial strength ratings. These ratings are important to check before buying insurance because they indicate the long-term financial outlook of an insurer. High financial strength ratings are common among top insurers, so USAA's high financial strength ratings make it competitive.

Coverage Options

USAA is also competitive in its home insurance coverage options. It offers dwelling, personal belongings, loss of use, other structures, and personal liability insurance coverage. These offerings are typical for home insurance.

Depending on your area, you may also include identity theft coverage with your homeowners insurance policy.

Military Uniform Coverage

In addition to the standard coverage, USAA advertises coverage for military uniforms. 

Although any home insurance carrier would likely include coverage for a military uniform under personal belongings, USAA goes further. If your uniform is lost due to a covered peril while you are on active duty or deployed, the deductible is waived. 

With this coverage, USAA shows its commitment to serving and meeting the insurance needs of military members and their families.

Home Sharing Coverage

If you rent all or part of your home, you may be able to get home sharing coverage through USAA. This coverage isn't available everywhere, so check to see if it's available in your area. 

Some insurers offer similar coverage, but it is not common. Offering this kind of coverage makes USAA stand out.

Ways to Save

Like other home insurers, USAA offers discounts and savings opportunities to make your home insurance rate more affordable. Offerings include a claims-free discount and a protective device credit. Policyholders can also bundle their policy with auto insurance to receive a discount.

If these discounts don't help enough with your insurance premium costs, you can also opt for a higher deductible.

Although some competitors offer more discounts, USAA's discount options are competitive.

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The Bad

  • Eligibility Requirements
  • Insufficient Customer Insight

Eligibility Requirements

You must become a USAA member before you can purchase USAA home insurance. No fees are required for USAA membership. However, you must be a current or retired military member or an immediate family member of someone who served in the U.S. military.

If you do not meet USAA's eligibility requirements, you'll need to find another insurance company.

Insufficient Customer Insight

Although it's promising that USAA home insurance reviews on BestCompany.com are mostly positive, there are not very many of them. Although USAA is competitive, a full recommendation based on customer satisfaction is not currently available.

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The Bottom Line

Although more customer review data would offer better insight into the quality of USAA's services, it is a recommended insurer because of its competitive homeowners insurance products and high financial strength ratings. USAA's services are only available to its members, so you must meet its eligibility requirements.

A USAA policy is an especially good fit for homeowners insurance if you want specialized coverage for your military uniform.

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Star Rating

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4.6

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181 Reviews

Review Breakdown

5 grade

77%

4 grade

11%

3 grade

7%

2 grade

3%

1 grade

3%

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Nicky

Not much happens to the recently bought house unless Mother Nature plays her role. Then you find out that in most cases, the deductible (which is 2% of the house price) is the more or the exact amount of the repeat. In this case, where is the reason for such high monthly payments if the insurance wants help when it is most needed?

11 months ago

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Dawn Grover

USAA is a reputable insurance company. However, when we had a legitimate dispute as a victim in a car accident, they provided no support at all. Even though we had documentation. Very disappointing in that situation even though we had been customers for nearly 20 years. We ended up going with a different insurance company. But I will say that other than that experience, they were trustworthy.

1 year ago

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Harley Lindenmuth Fairborn, OH

I had USAA on a previous home which I rented out after moving. My tenant did $14,000 of damage when they left. The inspector they sent to see the damage called it normal wear and tear, so they didn't cover anything. Holes in the walls, destroyed ceiling fans, crushed door handles, holes in bedroom doors, destroyed carpet (dumped oil and paint), and rotted floor from unreported water leak are not normal wear and tear.

1 year ago

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RSK LA

Their home insurance policies use to be no-nonsense, but now it’s very difficult to get roofing damage properly covered. Company is only interested in approving patch jobs that ultimately wastes everyone’s time and money.

2 years ago

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Christopher Milke Olney, MD

USAA used Marshall and Swift to value my insurance amount on our home. Price came in excessively high since we live in an area with high land values. Unfortunately had to get insurance elsewhere since pricing wasn't in line with competition of more local insurers.

3 years ago

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Colby

Decent prices for insurance , probable some of the lowest rates I have had on car insurance/ house insurance. However, I did have to go with a different insurance company after about 7 years.

1 year ago

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Bailey Paige Stanfield Austin, TX

I had USAA for my home insurance for a little under a year. In comparison, the product is substantially more expensive than other companies for what they provide.

2 years ago

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Wein Rob St. Cloud, FL

Use to feel like I was special and quality was on the top of the list however lately price has increased and quality of service has gone down

1 year ago

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Maya My McDonough, GA

They keep advertising to me but I don't qualify for most of the perks. I considered switching but it was far too expensive.

1 year ago

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Lea Ban’a Columbia, MS

Great customer service but it was hard to file an insurance claim.

1 year ago

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Ann Stinson

The service was okay, could have been better. Product was not satisfactory.

2 years ago Edited March 1, 2023

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Sue k Pensacola, FL

One hurricane in fl 2004 and home insurance on 2 homes was dropped

2 years ago