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USAA

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6.0

Overall Score

Author: Kaitlyn Short

LAST UPDATED: June 29th, 2024

USAA has a long history as a financial services and insurance provider to military members and their families. It has earned high financial strength ratings and is known for tailoring products and services to meet the needs of military members. 

USAA's home insurance is no exception and includes specialized coverage for military uniforms. If you're a current or former military member and a homeowner, a USAA home insurance product is worth exploring.

Read USAA Homeowners Insurance Reviews

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The Good

  • High Financial Strength Ratings
  • Coverage Options
  • Military Uniform Coverage
  • Home Sharing Coverage
  • Ways to Save

High Financial Strength Ratings

USAA has received high financial strength ratings. These ratings are important to check before buying insurance because they indicate the long-term financial outlook of an insurer. High financial strength ratings are common among top insurers, so USAA's high financial strength ratings make it competitive.

Coverage Options

USAA is also competitive in its home insurance coverage options. It offers dwelling, personal belongings, loss of use, other structures, and personal liability insurance coverage. These offerings are typical for home insurance.

Depending on your area, you may also include identity theft coverage with your homeowners insurance policy.

Military Uniform Coverage

In addition to the standard coverage, USAA advertises coverage for military uniforms. 

Although any home insurance carrier would likely include coverage for a military uniform under personal belongings, USAA goes further. If your uniform is lost due to a covered peril while you are on active duty or deployed, the deductible is waived. 

With this coverage, USAA shows its commitment to serving and meeting the insurance needs of military members and their families.

Home Sharing Coverage

If you rent all or part of your home, you may be able to get home sharing coverage through USAA. This coverage isn't available everywhere, so check to see if it's available in your area. 

Some insurers offer similar coverage, but it is not common. Offering this kind of coverage makes USAA stand out.

Ways to Save

Like other home insurers, USAA offers discounts and savings opportunities to make your home insurance rate more affordable. Offerings include a claims-free discount and a protective device credit. Policyholders can also bundle their policy with auto insurance to receive a discount.

If these discounts don't help enough with your insurance premium costs, you can also opt for a higher deductible.

Although some competitors offer more discounts, USAA's discount options are competitive.

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The Bad

  • Eligibility Requirements
  • Insufficient Customer Insight

Eligibility Requirements

You must become a USAA member before you can purchase USAA home insurance. No fees are required for USAA membership. However, you must be a current or retired military member or an immediate family member of someone who served in the U.S. military.

If you do not meet USAA's eligibility requirements, you'll need to find another insurance company.

Insufficient Customer Insight

Although it's promising that USAA home insurance reviews on BestCompany.com are mostly positive, there are not very many of them. Although USAA is competitive, a full recommendation based on customer satisfaction is not currently available.

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The Bottom Line

Although more customer review data would offer better insight into the quality of USAA's services, it is a recommended insurer because of its competitive homeowners insurance products and high financial strength ratings. USAA's services are only available to its members, so you must meet its eligibility requirements.

A USAA policy is an especially good fit for homeowners insurance if you want specialized coverage for your military uniform.

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Star Rating

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4.6

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181 Reviews

Review Breakdown

5 grade

77%

4 grade

11%

3 grade

7%

2 grade

3%

1 grade

3%

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Justin Arkin

Do not use USAA. The claims process is a nightmare. They pass you around from adjuster to adjuster like a game of hot potato. Then, they pay pennies on the dollar. I have been a customer for 10 years with NO CLAIMS. They also refuse to communicate. I wouldn’t wish them on my worst enemy!

11 months ago

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Heather Novus Palm Bay, FL

Someone hacked into our bank account and emptied it. We reported the issue and they returned our money only to have it happen again the same day. We reported the issue to the police and USAA would not do anything to help the police catch the criminal. All they needed to do was tell the police the account number that the money was moved to and they refused. Horrible.

3 years ago

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Adam Scondo

I've had usaa home insurance but my insurance is high. I pay almost $2000 a yr for my 12 yr old Grand Cherokee. No tickets or claims. It keeps going up. I'm thinking of changing

9 months ago Edited July 8, 2024

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Diane Bona Venice, FL

This company does not like Florida homes. They will pay there claims less deductable and depending on how old the things damaged are. Do not use their adjusters. Call your own. You will be lucky if you get half of what you need to replace things. Insurance rates go up yearly.

2 years ago

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Jen M Raleigh, NC

Customer service was hard to reach. I always got an excuse as to where my check was. They blamed a storm and then Fed Ex delay. It took me 7 weeks to get paid.

3 years ago