Name: Wayfair
Rating: 4.4

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Crystal Batavia, IL

We purchased a ton of items for our new home from them and were happy with all of them! The only issue we had was they sent us the wrong color cat tree once and were very hard to deal with when trying to fix the problem! But usually when something goes wrong they are easy to work with in resolving the problem!

1 year ago

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FriscoTXHomeowner Frisco, TX

Big fan of Wayfair. The prices are good and the reviews are legit it seems. I really like that when we had a product shipped to us with a broken piece they sent a new one right away without any hassle. Really good service.

1 year ago

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MattB Salt Lake City, UT

I just purchased a chair and shower door from Wayfair and was impressed with not only the price but the quality. They offer anything and everything you'd need for your home at great prices.

4 years ago

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Karen Torino Tallahassee, FL

I love using Wayfair to shop for furniture because with such a wide variety of items to choose from, I can find anything. They usually also have deals to help with the price. Great for furniture.

4 years ago

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Jodi Howard Salt Lake City, UT

I love that I found Wayfair! I bought a couch just last month and I am so happy with it. I have also bought chairs and ottomans and all kinds of home decor. I love this website!

4 years ago

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Nicole Jones Sandy, UT

I first heard about Wayfair through the commercials I'd see on TV. Shortly after, I downloaded the app and can't believe how large of a selection you have in all the categories...literally endless! I've purchased bar stools, light fixtures, beds and a couch and all have been high quality pieces at a fair price!

4 years ago

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Janie Dennis Tallahassee, FL

They have so many cool things online!! I like to just search for hours to have a good idea of nice and creative things to buy! I bought their unique dish rack and I loved it so much!

4 years ago

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Dwhoush Slidell, LA

I ordered a side table off of wayfair. Their selection was unbelievable. The price of it was great! When it arrived, I was surprised at how good the quality of it was for the price.

4 years ago

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Lorna Johnston West Valley City, UT

I bought an overstuffed chair for our bedroom. I was pleasantly surprised at the quality. It was delivered quickly and was easy to assemble. It still looks great and I would not hesitate to order from Wayfair again.

4 years ago

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Wendy Liu Bethesda, MD

Wayfair makes finding the perfect furniture and home décor at a price you can afford easier than ever. With over seven million products from more than 7,000 suppliers, they have one of the largest online furniture and home goods selections available.

4 years ago

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Katie Carver Cheyenne, WY

We have bought several items from Wayfair and have always been happy with them. The selection is huge, but the filters make it easy to find what I want. I would buy from Wayfair again.

4 years ago

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take7 Sandy, UT

Always search here mostly for inspiration of home ideas and different home decor and organization things I didn't know I needed. But I love to see the variety and shop the deals. Their things are beautiful.

4 years ago

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RodrigoRamirez Austin, TX

Never heard of Wayfair until this past year. It can be overwhelming and sometimes aren't sure if this truly the best price I'm getting for a certain product like a rug or a dresser. However, I did purchase a rug at a decent price and has served me super well, so I can't complain.

4 years ago

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Aimee Mortensen Salt Lake City, UT

Wayfair has quality furniture and accessories. I’ve bought numerous light fixtures and have been happy with the quality, price, and customer service. Usually ships quickly as well.

4 years ago

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Charlotte Bethesda, MD

As a designer I look for quality and great prices for my diverse client. Wayfair has it all! Plus easy shipping and returns. Have had great experience with them for numerous purchases.

4 years ago

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Allison Campbell Gulfport, MS

Wayfair is a easy way to get unique home products and furniture but they do tend to over price everything. I just find it to be a lot more expensive then actually buying products from a store.

4 years ago

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Amy Boren American Fork, UT

I bought 2 lamps from this site. They came on time and looked like exactly what I ordered. I had a coupon that gave me free shipping so that was great. Over all a great experience so I will be back.

4 years ago

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Beth Farmer Pleasant Grove, UT

Wayfair is a great place to look for home furnishings. Good quality. Lots of products and styles to choose from. Affordable. Free shipping if you spend a certain amount. Their website is user friendly and easy to navigate.

5 years ago

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Reese Pleasant Grove, UT

I bought a beautiful leather trunk seat, for the bottom of my bed and I also bought some stools for my kitchen and they both were easy to find and were easy to purchase and I could compare them and it worked out great.

5 years ago

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Stephanie Orem, UT

I have used Wayfair multiple times and always really love the selection and prices. The quality of products is amazing and the way they ship makes everything very simple and clean!

5 years ago

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Ashley Pleasant Grove, UT

I have purchased some furniture from Wayfair and and quality is supurb! There is always free shipping which seems incredible to me. It does take longer than normal though but if you are patient you can really find some great deals.

5 years ago

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Diana Melnyk

I have used Wayfair.ca not .com. Hope this still counts. They have great selection. My brother purchased a beautiful leather sofa from wayfair.com. I would likely shop more online from this store if I lived in the United States.

6 years ago

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Robert Stefan

wE LOVE THE QUALITY OF THE FURNITURE AND THE UNIQUE STYLE OF the furniture, Easy to clean

4 months ago

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Problems come in 3's Mocksville, NC

Bought several pieces of furniture and pleased entirely. Will continue to purchase when I need things.

6 months ago

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Nilsa Gonzalez Dallas, TX

I love Wayfair, it is the perfect way to add a new pop to any room in the house and not have to spend a lot of money.

6 months ago

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HellasBlue Odessa, FL

Best deals for quality furniture! Everything I've purchased so far has been high quality and reasonably priced.

7 months ago

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Robyn Ludlow Spanish Fork, UT

fast service and a large selection. I had some issues with a couple of purchases where pieces were missing and they were quick to resolve it.

7 months ago

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Joy Garcia Buffalo, NY

The first time I ever ordered from Wayfair they sent me a bed with no frame. It was advertised that they had a bed and frame together but I only received a mattress. I had to pay for a bed frame and Wayfair was not very helpful at all.

7 months ago

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Catherine Falk Los Angeles, CA

They deserve zero stars for their horrible customer service and insane return fees even when you stop shipment on an item they will charge you hundreds of dollars and not have that specified under the item you are purchasing. They treat customers like second class citizens and could care less about accommodating or making things right. It’s as if they are going bankrupt and they are squeezing every customer on return fees as a scam. Buyer beware…..

1 year ago

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allgirl5591 Sacramento, CA

So far the product I have gotten is good, the other has yet to come. when I called to talk to them about the shipment issue the young woman did not seem to care , they tell you two day and it is not two day shipping and they're customer service sucks. They assume that you have nothing better to do than sit around and wait for your shipment

3 years ago

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hairy Liberty Hill, TX

Wayfair has had my money for a month now - they have not sent me the items in stock and have not returned my money. They say they can't find it. I have made numerous calls and the latest as of yesterday was an hour and 17 minutes of my time. I have tried the business office, the order line, email, etc....... DO NOT ORDER FROM THEM. Build.com is 100000% better. They always service my account.

4 years ago

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ccduckie Williamsport, MD

polite people but could not solve my issue when trying to purchase refridgerator and stove with fortiva retail approved credit. fortiva said i was good to go but when trying to purchase those appliances after clicking on the checkout now button all i got was a screen that said WHO TURNED OUT THE LIGHTS. wayfair could not assist the sell? no help from anyone at wayfair as to why those items could not be purchased.

4 years ago

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Connie Halverson De Smet, SD

This was my first order with Wayfair. I ordered a vanity on August 15. After a month of no word on delivery, I started calling. They kept pushing the date back and finally today, 2 1/2 months later, they said the shipper lost it. My only recourse was a refund or to order a replacement. You can imagine how this delay has messed with our remodeling project. They tell me replacement won't be here til Dec.....6 weeks from now.

4 years ago

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Doug Zundel

Have had great purchases for my home from this company. From furniture to decor. Prices are very competitive and quality good.

4 years ago

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Carol N Little

I liked the selection of furniture. It was eclectic and displayed well. There was a good selection and I liked the fact that the furniture was in different styles and colors.

4 years ago

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Kris Palm Bay, FL

Bought pots and pans here. Very good quality! and the variety of products is very large you could buy almost everything you need in one place

4 years ago

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Lauri Birmingham, AL

Quick shipping and free on almost anything BUT if you have to return something , it will cost you dearly. I ordered a litter box and upon requesting a return authorization, I was going to be charged $18 (!!!) shipping leaving me at $1 refund. I won’t ever order again.

4 years ago

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Anthony Scott Charlotte, NC

I ordered a swing bench from wayfair and they sent it with out all the assembly parts. So I contact them to a get it situated I got an email from replacement parts they were going to send what I didn't have but when I reply twice no one contacted me back to let me know when I was going to get my other products that I paid for on top of that it cost me money to send the product back that was messed up from the jump.

5 years ago

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Julie Mansfield, MA

The king bed that was ordered arrived damaged and not made right. The bed frame had a huge hole on it that was NOT intentional... there are staples around it - looks like crap. Also the metal support beam that’s meant to go across the base is not long enough. Not happy and it also took an entire week for someone to come out to put it together.

5 years ago

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Rebekah Jahna Babson Park, FL

Worst customer service ever! Ordered 6 ceiling fans. One was defective. Wayfair said item discontinued. They offered me a store credit. I have 5 matching ceiling fans hanging that I payed electricians. A store credit gets me nowhere!! One year warranty useless!! They did NOTHING to help me. Wayfair buys up discontinued items and sells them to you at their “discounted price.” If you choose to use Wayfair, just know they don’t honor their claims. Buyer beware!

5 years ago

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Dina Miami, FL

Product didn’t match the picture. The order came split up and was super late. They had no idea what happened once shipped and had to comp me my order. Then I find out their policy allows only 30 days return and they told me they would do an exception for me and do me a favor to “let me” return it for a credit. Then shipping label takes two week and I had to pay for returning the product. We all know that song maybe someone should make anew one about how bad they are. Don’t waste your time. Go to Amazon or BBB .

5 years ago

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Bunty Allan

Terrible experience....advertised free shipping but never got satisfaction. said I lived in a "remorte area"...SE Bc is not the North Pole....was promised all manner of things and nothing delivered, my neighbor 4 doors down ordered 5 months earlier and received her order direct to her home at NO charge. WTH...know lots of people in my town that have ordered and not been charged. VERY POOR CUSTOMER SERVICE and NO answers. BUYER BEWARE!!!!

5 years ago

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Forsyth

The service i received when i ordered a bed from Wayfair was shocking. Be watchful of their promised delivery date. Once you place your order this date gets extended. I received an update indicating a delivery slot of Friday pm, their customer service team could not confirm an estimated time. In the end my order did not arrive and i subsequently had to cancel my order out of frustration. Also as i found out they do not deliver on weekends.

5 years ago

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Hannah Coyle Marietta, GA

I ordered 2 counter stools from wayfair. One came in the correct color, the other came in a color we did not order. The company sent back the wrong colored stool for free. THEN we order 2 more counter stools since now we only had one. The order contains one correct color and one wrong collar AGAIN. Now we have to wait for after Christmas to receive hopefully the correct counter stool.

5 years ago

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Jerry Smith Hagerstown, MD

In 2015 I purchased the "Good Directions Lazy Hill Bristol Farm Post Mounted mailbox and post. After the first year, the powder-coated finish began to peel away from the sides and door of the mailbox. Good Directions was kind enough to understand and they replaced the mailbox for free. Now, the door will not close on the replacement mailbox just 9 months after receiving it. This is an expensive mailbox and should be expected to last more than 1 or 2 years. I learned my lesson here - I will go to Lowe's and get a $25 mailbox.

5 years ago

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Shari Evers Lehi, UT

Shipping with Wayfair is amazing. Our love seat came in a cute little box, and I had no idea how it all even fit in there! Extremely innovative!

6 years ago

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Chris New York, NY

I ordered an LP Horizontal Record Multimedia Cabinet on June 20th and after a long wait I received a delivery date of August 28 from 3-7pm. Well, it’s August 28 at 10:51 and still no delivery. I’m not very happy with this company and it’s clear their delivery isn’t very organized or respect their customers time. I don’t think I’ll be ordering and furniture from them again time soon.

6 years ago

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ERVIN Bollinger Phoenix, AZ

I purchased a wool rug from Wayfair it started fraying right away called customer service and was told there's nothing they could do for me but that's just the way wool rugs do I don't know about you but ordering online something like this I would not recommend unless it comes with a guaranteed return policy I mean come on two months after I own it it starts doing this was very disappointed in their customer service buyer beware

6 years ago

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Steve

Good returns at a great value. Huge assortment of furniture. Decorated our entire new home for a fraction of big box places.

6 years ago

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Theresa Donnelly Catonsville, MD

I have gotten several couches, lots of lamps, sheets, towels etc. All of it was great value for the price and held up well. Fantastic stuff!

7 years ago