Name: Wayfair
Rating: 4.4

star star star star star_border

Shante Reeder Draper, UT

I have used Wayfair for several home decor purchases. I love the variety of styles they have, and also how quickly the items ship to you. I have had to return a few things over the years, and they have always been easy to work with!

4 years ago

star star star star star

Jadon Barre Dallas, TX

Wayfair is an easy way to order furniture online. They have just about everything you could ever want, and at reasonable prices. The site is easy to use and it ships right to your door

4 years ago

star star star_border star_border star_border

s Vienna, VA

They have the most extensive selection but quality is less than average and their delivery practices are crazy. I ordered three items - two rug pads and one rug. I received an email the next day that one of two shipments had been sent. I received one rug pad. I checked online and it said that that shipment was to contain both rug pads so I called them. I was told the second rug pad was on its way and the rug would be a week or so because it is heavy. OK, I get it, no problem. Now 10 days later I received the rug and no word about the second pad. I called them again and was now told the second pad had been damaged during delivery and had just been returned to them so now they will try again to send me the second pad. Why would this take two weeks and multiple calls to get ironed out? I could have had a pad from Target in 3 days. I won't use Wayfair again - this was much more of a bother than it should have been.

4 years ago

star star star star star

Brittany Wilkinson Herriman, UT

I love seeing all the fun furnishings that Wayfair has to offer! They have a great selection and they carry quality products. If ever I am in the market for a home item, I check out Wayfair to see what they have to offer.

5 years ago

star star star star star_border

Tammy Geddie Tuskegee, AL

I have purchased a few pieces of furniture from Wayfair. The furniture is very pretty and easy to put together. However, it will not withstand daily use. So I put my furniture pieces in areas of my house that is to fill in spaces but not often used so it will look good longer and hopefully last longer. The furniture is very very light weight.

5 years ago

star star star star star

Anoymous

Bought furniture for my daughter who was living several states from me. The furniture quality, the professionalism of the personnel I dealt with was totally an enjoyable experience

5 years ago

star star star star star

Lynnell Green-Keyes

I was furnishing my daughters home to stage it for an open house. OMG, I loved so much stuff that Wayfair had, the only problem was picking. Perfect furniture for small spaces and adorable! Check them out!

5 years ago

star star star star star

Anne Burns Goleta, CA

I have been happy with every piece of furniture I’ve purchased through Wayfair. Outfitted my mom’s new apartment in a nice senior living facility and she is thrilled. Highly recommend.

5 years ago

star star star_border star_border star_border

Chek Naples, FL

I ordered this item way back in May, it was cancelled thru u for some weird issue after like 30 days. When notified I called and both parties fixed the issue. Well I get notice a month later that it will take longer than expected..another month. August comes around and when I’m expecting delivery of product I get an email informing me that not only is my delivery on its way but NOT even in your warehouse! Again I had to call to be told everything was delayed yet again!!! Now to give credit to wayfair I got a discount throughout the process. This week once again I was expecting my delivery for the 28th. I had a scheduled time and everything. I get a notice that I would have to wait another 2 WEEKS! Well I call furious. Ask Brittany who I believe I talked to once prior. She asks me to hold to find out what going on. She informs me that they are delivering the item the next day. Well it comes in, which the two delivery men were very nice and helpful. They leave. I notice there’s dark foot print marks on my glass table top box so I’m a little nervous about that but hear no broken glass. Well the very next day we attempt to put it together. It was a $2100. nightmare!! The mounting holes for the table base had welding solder dripped into the threads. Thank God the hubby was handy and he drilled and tapped four holes just so he could put it together. The door to the propane had black marker sharpie marking up possible defects, the magnetic door clip was broken, he had to drill the rivet out. I have pics of all this if u request. After waiting three and a half months or so we weren’t waiting any longer for a replacement. We’re still putting it together this morn....no idea how this will play out yet. We’re hoping for the best. I’ve bought several things over the last year from wayfair. They were smaller priced items and I think that’s what I’ll stick to, if I even decide to purchase something. Unfortunately, I will definitely NOT purchase a costly item again.

5 years ago

star star star star_border star_border

Amanda Smith Harrisville, MI

The website is user friendly and there are a lot of choices but the quality is sorely lacking. My latest purchase was a console and right out of the box it was chipped in several places. The assembly instructions were very hard to follow and half of the pieces weren't labeled. Another thing I purchased was a recliner and it was very poor quality. I am never going to purchase from Wayfair again. I think next time I'll try Hay Needle. I dont mind paying shipping for a better quality product.

5 years ago

star star star_border star_border star_border

Raven Scranton, PA

iI’d like to start by saying their products are nicely made, which is why I ordered from them. I first ordered an upholstered bed, but when it came it was only the headboard. I called and the wayfair team member ordered the rest of the bed which would then be delivered ground. It ended up with me getting two more deliveries of parts because it never stated anywhere that the bed was shipped in two. The headboard went to the delivery company, and the rest of the bed came separately. This should have been noted somewhere when ordering. I then ordered a couch and loveseat, but before I did I called wayfair to make sure they would be able to get it through my door. After being convinced they would get it in, I ordered. When the delivery company brought it, they refused to bring it in because they could not remove them from their boxes and the boxes would not fit. So I was left with two huge boxes on my front porch and had to have my 63 year old father and my brother with a hurt arm help me get them in the house. I was reimbursed $175, which was nice, but again this should have been stipulated somewhere, or the wayfair associate should have told me the delivery company would not bring them in. I simply would not have ordered them.

5 years ago

star star star_border star_border star_border

Melissa East Hampton, CT

My review is about the Wayfair delivery service and support. I ordered a light on March 15 with an expected delivery date of April 2. I ordered a number of other lights from Wayfair at the same time as well as some after I placed this order on the 15th. I received the lights I ordered at the same time as well as the lights ordered after, and all before April 2. Therefore, I scheduled my electrician to come install all my new lights April 6 thinking I would have them all. By the time April 5th came around and I still did not have this light, I called Wayfair and all they could tell me was they didnt know why the light was not delivered to my local warehouse on the 2nd, nor could they give me any information about when the new delivery date was. At this point, it was too late to cancel my electrician who had rented a very large ladder to be able to install this light. Now, I not only need to reschedule and pay my electirican to come out a second time, I will also need to rent the large ladder and transport it all over again. Wayfair gave me 10% back as a consolation which does not even cover the additional cost of the electrician and ladder. 10% has given me no peace of mind what so ever and I expect more from a company like Wayfair. Shame on me for putting my trust in them to get the light to me by the delivery date and shame on me for thinking they would make it right, especially to a customer who has spent a lot of money with them. I guess I learned my lesson. And for the record, it is now April 8 and no one from Wayfair can give me a new delivery date. Great!

5 years ago

star star star star star

Diana

Wow, what GR8 service. i had to do a return and they bent over backwards to try and correct the problem and when they could not to accommodate my return, plus no charge. i have no hesitation recommending Wayfair!!

5 years ago

star star star star_border star_border

Brian Ashton Carlsbad, CA

We've purchased the odd item from Wayfair in the past and chose to buy two office task chairs from them. The chairs arrived quickly, but the description of the two chairs on Wayfair's website says: "Ergonomic Genuine Leather Task Chair by Flash Furniture" These chairs are your standard Chinese-made black vinyl chairs available anywhere. My issue is that Wayfair should not claim a chair is "genuine leather" when it isn't. It would have made a difference in my choosing their product.

5 years ago

star star star star star

Cathy

I love the curtains! They hang beautifully. Very rich-looking! I ended up being able to use only two of the four panels I ordered (color was not a good match on the one window), and the return was seamless!

5 years ago

star star star star star_border

Florrie Staten Island, NY

I ordered two semi-large Hanukkah decorations. There were two boxes which were thrown at my steps. They were dented; one made it to the landing and the other didn’t make it up the steps. I was not satisfied with the delivery. I usually use the boxes for storage but they were in bad condition. I recommend a different shipper.

5 years ago

star star star star_border star_border

Nichole Davidson Sandy, UT

You can find great deals on Wayfair, but a lot of the items aren't good quality. On the site it will show you the price that the product originally is, but those prices seem to be inflated so you think you're getting a better deal then you really are. Customer service is good - people always seem to be friendly on the phone. Biggest concern is that you have to pay for shipping back to Wayfair if you don't like it or it's not what it looks like on the site.

7 years ago

star star star star star_border

Pete Centerville, UT

I just purchased my headboard from Wayfair and I was very impressed with the quality. It was also a very good price, they have a lot of sales going on all the time so I was able to get a good deal. It came really quickly and the setup was easy. I really like wayfair.

7 years ago

star star star star star_border

Tiffany American Fork, UT

Wayfair has a lot of variety, some of it is great, some of it is not so great. The categories offered for searching are nice because you can easily dial down what you are looking for. The site is user friendly. They offer a lot of coupons as well. Delivery is great and quick.

7 years ago

star star star star star

Rachel

Absolutely love the furniture I purchased. It was extremely easy to assemble and is a very good quality product. Will continue to purchase future furniture from them for sure.

10 months ago

star star star star star

Rosalynn Ross Chicago, IL

I love Wayfair! I ordered a clothing storage rack for my dad and I. The delivery was amazing and the fastest I have ever experienced. I got a lot of compliments on the rack as well.

11 months ago

star star star star star_border

Joseph Decatur, GA

I usually had great service and excellent products from this company. After one negative experience when nothing was done about a product I stopped using them not completely because of this experience, but I din't not need any more furniture at the time

11 months ago

star star star star star_border

KIMBERLY & TINA CREAN Peoria, AZ

I find myself usually looking at wayfair for the unique items they carry and the large inventory that they have to choose from. The prices are usually right on market pricing or less which is nice. Free shipping is also a plus for me.

11 months ago

star star star star star_border

jagarrou Tucson, AZ

I like the offerings and the pricing generally. Sometimes the pricing feels manipulated, with fake sales. And it’s becoming like Amazon - too much of the same product being sold by different suppliers under different SKY’s with different pricing.

11 months ago

star star star star star

Edward Keenan Secaucus, NJ

Wayfair - way beyond expectations! Ive been a loyal customer for 5 years now and have found so many great values for my home and bath - including seasonal savings on outside and muliti season room furnishings.

11 months ago

star star star star star

W. H. Longview, TX

Intended to buy one recliner but when my wife saw the product, she wanted a new one too. We bought two recliners and have been very pleased. Everything was exactly as listed and they were delivered even faster than expected. Highly recommend Wayfair for great deals.

1 year ago

star star star star star

mary martin Bossier City, LA

You know what they say Wayfair they've got just what you need! That's absolutely the truth. Anything from chicken coops to home appliances and with free shipping. The pricing is excellent as well even though it can be a little high it is worth it for the free shipping and the customer service with this company!

1 year ago

star star star star star

Laurie Shannon-Bailey

I purchased a Kennedy Sofa Bed from Wayfair and I ❤️ it! The quality and comfort is phenomenal The customer service from the beginning of the purchase, including delivery was also phenomenal. I highly recommend Wayfair!

1 year ago

star star star star star

Anne Lincolnton, NC

Hey, what can I say??? I love Wayfair. The products are a great value for the money. Deliveries are on time and the product is intact when it arrives. I have purchased several pieces of furniture, 2 sofas, and several rugs for my home. Satisfied with everything.

1 year ago

star star star star star_border

Kelsey T.L. Lansing, MI

Wayfair has an extensive selection of furniture and home decor, making it a go-to for my home improvement needs. However, the inconsistency in product quality is a downside. While I've found some excellent pieces, I've also received items that didn't quite meet my expectations in terms of durability. Customer service has been responsive in addressing these issues, but quality control improvements are needed for a more consistent experience.

1 year ago

star star star star star

Kelsey Conner Wilmington, NC

Wayfair has a great furniture selection. Sometimes it is more pricey, but other times it really is the best bang for your buck. I have found many prestigious brands, as well as dupes for other prestigious items. I enjoy perusing the website when I begin dreaming of switching things up in our home.

1 year ago

star star star star star

Eric K New York, NY

Wayfair was my recent go to site for my bathroom remodel project. I purchased an amazing deep soaking tub for half the price of local places and a beautiful quartz topped vanity. Plus all the fixtures for the project. Everything was delivered and set up as promised and I will definitely continue to check Wayfair for my next project.

1 year ago

star star star star star

Tyrone Walton Atlanta, GA

I have furnished several homes with wayfair. The website is so user friendly and always has merchandise updates. Now that the website offers 3D and animation to place the item in your home real time before you buy.”, which makes matching and setting up a new spot that much easy.

1 year ago

star star star star star

Cindy Goad

I have bought a lot of things went there I did have a recliner for less than 30 days and it stopped working it is a recliner that helps you stand up with the chair it failed to continue to work in less than 30 days and I received a brand new chair and I am still using it to

1 year ago

star star star star star

Bunny Garlington Weatherford, TX

I have purchased from a door shade to my family room rugs. I have purchased 2 8x11ft rugs and am delighted in them. I also purchased 2 runner rugs as my home has no carpet. These rugs add a burst of color in my hallways! Never had to return anything.

1 year ago

star star star star star_border

TC B Florissant, CO

Going to be honest.....pretty addicted to Wayfair! I love the convenience of ordering online and when you get the sales or Open Box deals....great prices! The return can be a bit frustrating at times because you have to pay for the return....however, I have rarely (less than 5 times) had to do that. My house looks like a Wayfair advertisement! lol. I gave it 4 stars versus 5 stars because the return shipping can be quite pricey.

1 year ago Edited August 11, 2023

star star star star star

Angel

Wayfair provides the absolute best customer service! Representatives are available through a live chat or on the phone and they go above and beyond to offer exceptional customer service. I have purchased several pieces of furniture for my home. They truly stand by their products and if there is a problem they work hard to resolve your issue.

1 year ago

star star star star star

Richard Birnbach Monterrey, NLE

It can be hot or miss but I have found some really super great deals in couches, outdoor furniture and various occasional items. Shipping time as always been accurate, and the web site makes it a snap to track your order. The web site is user friendly and simple to navigate.

1 year ago

star star star star star

Sherran Nutson Atlanta, GA

I have been a Wayfair customer about 15 years. Wayfair has quality products, excellent prices, professional staff and provide excellent customer service. Everything I have purchased from Wayfair has been a worth while purchase. Wayfair have been the reason Walmart is loved by so many.

1 year ago

star star star star star

Jennifer Blazek Beaverton, OR

We have enjoyed ordering pieces from Wayfair. Their sales are great and they have a wide selection. Shipping can be a bit slower than what we've all become accustomed to with Amazon but for the size of the pieces, having free shipping is fantastic.

1 year ago

star star star star star

Debbie Roland

I love Wayfair!! We are remodeling our 1902 home. I bought my ceiling fans, cabinets for bathroom walls and mirrors. I am ordering Paula Deen sofa and chairs now after receiving samples in a very timely manner. I recommend Wayfair to everyone.

1 year ago

star star star star star

Malverna Streater Tallahassee, FL

I love the variety of items that Wayfair has to offer. Just like their slogan, "Wayfair has just what I need" it is true. I have ordered numerous household items and have been very pleased each time that the package has arrived.

1 year ago

star star star star star

KmMarilyn Mcleod-Biddle Seattle, WA

OMG!! One of my favorite sites . It's so great for getting ideas , buying, and great prices too. I absolutely love Wayfair and their designers give wonderful ideas with pictures . Easy to maneuver site where you will find way more than expected at way great prices.

1 year ago

star star star star star

Maureen OConnor Palm Coast, FL

I've pretty much furnished my place with Wayfair items. I love the choices, the ease of shopping and buying. The only challenge I have as a single woman is sometimes the assembly can be a bit daunting. But it hasn't stopped me yet! Great choices, good prices, even returns are handled graciously. Highly recommend!

1 year ago

star star star star star

Matthew Ohmann Lake Placid, NY

This site has such a good selection of so many different things. From camping to home furniture to close. The list goes on and on. Ever since I found out about Wayfare, I find myself constantly going on it and looking around for things to buy.

1 year ago

star star star star star

Rafael Matthew Jamaica Plain, MA

it is an amazing site to shop for furniture. It has just about every style, size and price range you could want. I've ordered several pieces from their website and have been extremely pleased with the quality of the items and the prompt shipping. Highly recommend Wayfair for anyone looking for stylish, affordable furniture!

1 year ago

star star star star star_border

Jessica Prater Ringgold, GA

Wayfair has boat loads of items to choose from. Something for every on k I've ordered from here before. My packages always arrived on time and with no damages. My cats really enjoyed their cat tree and toys. I was a bit disappointed in the night stands I bought. They said night stands but they are more for someone who sleeps on a mattress on the floor. They always have awesome prices.

1 year ago

star star star star star_border

Veronica Lawton

I’ve bought several things from them night stands, TV stand had to put them together but it was easy for me to do. My night stands are press wood so if you have a sleep apnea machine put something under it cause it did warp the top where it sat lesson learned but they look great. I would buy from them again and would recommend using them just read up on the product before you buy.

1 year ago

star star star star star

Janan Grange Pleasant Grove, UT

I just recently bought a dining room light from Wayfair.com. The website was easy to use and they sent the product quickly. I had narrowed it down to two different lights and because they have such great reviews, I was able to choose one that was perfect for our dining room.

4 years ago

star star star star star

kayshel Herriman, UT

I've ordered a few things from Wayfair and have been very satisfied with everything I've ordered. They arrive timely and have always been in good shape. Some things take some work to put together but they are good quality for the price.

4 years ago