Name: Wayfair
Rating: 4.3

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mr Terry mulvaney

I have just bought some new pans for my new induction hob, the service was very good , as we had a problem with one of the pans, and as soon as we contacted Wayfair about this , they where wright onto getting us another pan. So I think there service is VERY good, and they where very understanding and sorry for the problem, we have bought a lot of things from Wayfair and have been very pleased, top marks, 100% .

5 years ago

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Darla Wylie Brentwood, CA

I absolutely love Wayfair. I have bought many different home goods from them. My last purchase was an outdoor rug. When it arrived one of the ends was frayed possibly from the shipping. I took a picture and sent it to customer service. Within 24 hours they had a replacement rug for me on the way and told me to donate the frayed rig that arrived. This is just one example of this outstanding company that goes above and beyond.

9 months ago

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Julie Winters Cincinnati, OH

Love, love, love Wayfair!! I order from them all the time and I have never been disappointed. The closest kits were nicer than what I thought they would be. The cushion for my patio furniture were amazing. The pics online look good but then the item is delivered and the items are so much better than the pics. The cushions were the most beautiful vibrant colors. They were firm and comfortable. The delivery is always on schedule. If ever I need to make a return, there is never a problem and it is so easy. I would definitely recommend Wayfair they also have amazing deals all the Tim.

10 months ago

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Joy Garcia Buffalo, NY

The first time I ever ordered from Wayfair they sent me a bed with no frame. It was advertised that they had a bed and frame together but I only received a mattress. I had to pay for a bed frame and Wayfair was not very helpful at all.

2 months ago

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Unhappy Customer Bellevue, WA

Wayfair simply makes up "scheduled delivery" dates for orders. DO NOT BUY ANYTHING from Wayfair if you need it delivered within a month or two. The delivery dates they give are 100% fiction. Ordered an item on November 19 and had a "scheduled delivery date" of November 28 which came and went. Then they said December 4. Now I "may" be contacted sometime by December 14 to SCHEDULE a delivery. STAY AWAY!

4 months ago

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Stacey Patterson Pittsburgh, PA

Wayfair products are always of high quality such as my TV stand entry room table and coat rack with storage. I would recommend wairfair.

3 months ago

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Anne

I have been using Wayfair for my home remodel for many items. Bathroom vanities, light fixtures, storage options and decor options.

3 months ago

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Kimberly Marasco Ft. Pierce, FL

I always find beautiful furniture and patio stuff on this website. A great website to use to find affordable and high-quality items.

3 months ago

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cristiana jessi Houston, TX

Buy with Wayfair.com,from my experience I recommend the items such as mattresses,beds, they last years.I have been using a bed for 10 years I have it intact 👍🏻

4 months ago

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patricia valeri

I have purchased form Wayfair for many years. The quality of goods has diminished in the last few years. I wouldn't mind if the return policy was better such as it used to be.

5 months ago

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Cuban Queen Fort Lauderdale, FL

They always have nice things. I have been a loyal customer for years. The level of customer service you get from their customer service agents is top tier!! Wayfair Rocks!!

5 months ago

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Ann Carson Glenolden, PA

Discovered Wayfair about 5 years ago and have been ordering from them ever since. Have had large furniture delivered without any issues. Wayfair has pretty much anything you need for the home and more.

5 months ago

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J Adams Charlotte, NC

I have made multiple purchases from Wayfair. The selections can almost be overwhelming sometimes, but with a little work you can find some great deals. I had one issue with an item and they replaced it with very little effort on my part.

6 months ago

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meryl edwards Savannah, GA

Excellent return policy and great customer service. We bought a new home almost two years ago during the pandemic. We have almost completely furnished the house with items from Wayfair. Beautiful products.

7 months ago

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TheShannaswood Arlington, TX

I ordered beds and side tables from Wayfair, they were so easy to put together and the instructions were great as well as awesome customer service and delivery was a breeze. The prices were great as well

8 months ago

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Kimberly O'Callaghan Durham, NC

High quality products that you cannot find in other places. I am always inspired by the furniture that I find here and like to decorate the rest of the room based on what I find on this website.

8 months ago

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Dixie Rounds Owosso, MI

Just recently moved into a condo, and have ordered home items through Wayfair. Way too easy to do it online. Right down to the shower curtains to choose from. A fun site to browse around, and prices are right.

8 months ago

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Robyn Brady Kent, OH

BESR FURNITURE STOREEVER!! All of my favorite quirky pieces of furniture are from Wayfair including my kitchen stools and my brand new pendant lights. There is SO MUCH to choose from and FREE SHIPPING! Why would I shop anywhere else.

3 years ago

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Jamie Neider Kaysville, UT

We recently did a new home build and purchased many of our home decor, rugs and furniture items from Wayfair. They were great to work with on some items that needed to be returned. And we were happy with their delivery times.

4 years ago

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Paul Morisset

Bought a Lucia console table from Wayfair. It arrived a day earlier than promised (great) and was easy to assemble. It was the perfect size for the intended spot. I like the finish of the table but unfortunately there was a noticeable gouge on the top shelf. I Thought about returning it, but didn’t want the bother. I am disappointed Wayfair (or third party) did not Properly inspect the product before shipping it to me. There was no damage to the box so gouge was done before shipping. I Unfortunately won’t be buying anything from Trent Austin Design again. Paul Morisset (Ottawa,Ontario)

4 years ago

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Mary Johnson

I needed new drapes to make my livingroom brighter. I looked online and the ones I selected were received withing 3 days, but they were darker than they looked on-line. One phone call and they were switched without any problems.

4 years ago

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SLR and Sons LLC

Customer has displayed excellent customer service tentative to me as a customer the delivery of the product was in a timely manner which was acceptable the home coming hose the furniture it made the office personnel more welcoming shoe the product furniture that made office more like home

4 years ago

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Christy GOlen

Their customer service was outstanding I ordered furniture for my house and I was having a party and it was guaranteed to be at my house on a certain date and then it got pushed back a week and by then I already got rid of all my furniture. They gave me a discount on the furniture I bought and offered to pay for the rental.

4 years ago

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Ron Smith

The price was great, the product was a good value and quality. But, the shipping company they used was a nightmare. They didn't show up when they stated they would and left the item beat up and damaged on my porch when they had been instructed not to do that. If I were going to order a large item from Wayfair again, I would need assurance that they were going to use a different shipping company. They did issue a 50% refund and I kept the damaged item, but I would rather have had it arrive undamaged and at the time it had been scheduled.

4 years ago

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Linda C

I have bought many things from Wayfair and have found their goods to be reasonably priced and good quality. I had ordered a small corner table - when it arrived the packaging was terrible and one of the legs was scratched up. They replaced the table within a few days.

4 years ago

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Amy Olympia, WA

I needed help at Fed ex when my return labels weren't what I should have brought. I called and spoke with Kristy and she was so unbelievable helpful in assisting me with the return of a huge order. Without her, I don't know what I would have done. Wayfair has the best customer service I have ever encountered.

4 years ago

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Mahveen Lakhani Visalia, CA

We received our new carpet for our living room and dining room today. The carpets arrived a day earlier than expected which was a nice surprise! Instead of putting in words how good the carpet looks in our living room I decided rather to attach a photo for the reviewers to decide.

4 years ago

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Cathy Manton

Purchased the wrentham barrel chair I was very happy with the look. I decided to wipe down the wood with a damp cloth and the amount of dirt that came off was insane my cloth was black and it's not completely level a bit wobbly how disappointing! This chair on the sight was at regular price over a thousand dollars but they have it listed for half price in my opinion this chair is definitely not worth a thousand and not worth five hundred. I would expect something at that price range to be in top condition not to mention I forgot to add in there was a nail slightly sticking out along the side of the chair. What's wrong with this is you cant buy anything anymore with quality!!

5 years ago

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Colleen Chanhassen, MN

I’ve purchased a lot of items from Wayfair without any problems. Three weeks ago I ordered an Alcott Hill Corte comforter set, which is clearly a mint color. When it arrived, it was a different product, VI New York, sage green, and called them. After many phone calls and texts we decided I should try again to order the Alcott Hill Corte that I wanted. But I got the exact same WRONG item. No one has helped me get what I want. Customer Service has been horrible in this case. How can you order one brand and get something completely different TWICE?? So I guess I’m never going to get what I want! Apparently these two brands have the same SKU number!

5 years ago

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Kari Koons Pilot Mountain, NC

Purchased a tv stand. Great price. I love it. FedEx left it in the rain and there was water damage. Tried to file a claim and it was denied by FedEx. Wrote Wayfair asking if there was anything they could do. They replaced the damage piece free of charge. That's great customer service.

5 years ago

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Linda Jensen Newberg, OR

I have bought several pieces of furniture from Wayfair. Their website is easy to use, and the shipping for free is a plus. The items have been delivered right to my door and in good shape. Couple times I have looked at something and when I decided I really want it -- gone. So don't take too long to decide.

6 years ago

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Jonny Hancock Draper, UT

I've been really impressed with all of the purchases I've made from Wayfair. The furniture is very affordable and great quality for the price. I bought a desk from Wayfair a few months ago and was pleasantly surprised with how sturdy it was.

6 years ago

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Shi

I have shopped with wayfair for a couple years now and I am satisfied

2 weeks ago

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Richard Birnbach Monterrey, NLE

It can be hot or miss but I have found some really super great deals in couches, outdoor furniture and various occasional items. Shipping time as always been accurate, and the web site makes it a snap to track your order. The web site is user friendly and simple to navigate.

9 months ago

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Sherran Nutson Atlanta, GA

I have been a Wayfair customer about 15 years. Wayfair has quality products, excellent prices, professional staff and provide excellent customer service. Everything I have purchased from Wayfair has been a worth while purchase. Wayfair have been the reason Walmart is loved by so many.

9 months ago

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Jennifer Blazek Beaverton, OR

We have enjoyed ordering pieces from Wayfair. Their sales are great and they have a wide selection. Shipping can be a bit slower than what we've all become accustomed to with Amazon but for the size of the pieces, having free shipping is fantastic.

9 months ago

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Debbie Roland

I love Wayfair!! We are remodeling our 1902 home. I bought my ceiling fans, cabinets for bathroom walls and mirrors. I am ordering Paula Deen sofa and chairs now after receiving samples in a very timely manner. I recommend Wayfair to everyone.

9 months ago

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Malverna Streater Tallahassee, FL

I love the variety of items that Wayfair has to offer. Just like their slogan, "Wayfair has just what I need" it is true. I have ordered numerous household items and have been very pleased each time that the package has arrived.

10 months ago

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KmMarilyn Mcleod-Biddle Seattle, WA

OMG!! One of my favorite sites . It's so great for getting ideas , buying, and great prices too. I absolutely love Wayfair and their designers give wonderful ideas with pictures . Easy to maneuver site where you will find way more than expected at way great prices.

10 months ago

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Maureen OConnor Palm Coast, FL

I've pretty much furnished my place with Wayfair items. I love the choices, the ease of shopping and buying. The only challenge I have as a single woman is sometimes the assembly can be a bit daunting. But it hasn't stopped me yet! Great choices, good prices, even returns are handled graciously. Highly recommend!

11 months ago

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Courtney De La Paz

Basic, hardly durable furniture. I’ve seen better. Really expensive for the quality on most items.

1 month ago

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C. McDaniel Atlanta, GA

I've found some great buys on this app, but have to watch some of the false advertising ! They will show , for example, a chair that they claim is regular $9,999.00, but on sale for $277, I paid the latter, but no one in their right mind would think it was a regular price of almost $10,000 🙄🙄, it would have to cook for me and clean house for that price 😅

1 year ago

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Shauna Horne American Fork, UT

Wayfair makes it so easy to shop for furniture and home goods. We recently bought all new light fixtures for our house and I was able to go through so many choices from the comfort of home. It would have taken a long time to visit so many stores. I like how they include customer pictures of the items in some of the reviews. It really helps me make my decisions on what I buy. I also love the free shipping!

4 years ago

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James Conder Eagle Mountain, UT

My wife and I used Wayfair for the 1st time after we moved into our new home. We ordered a run and a gas firepit for the back yard and everything we ordered showed up on time, in tact and was exactly what we wanted. I'm sure when we need to look for more home furniture products in the future we will use this company. We will be needing some outdoor patio soon and I have already seen plenty on their site that I want.

4 years ago

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Derrian Tallahassee, FL

Getting furniture for your home can be difficult, especially if you're on a budget. Wayfair has allowed me to order mostly all of the furniture, paintings, rugs, nightstands and many other accessories for my bedroom. I love that they had alot of different headboards to choose from, and variety of accessories at such a great price! Defintely will use them for my daughter's college bedroom

4 years ago

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Anonymous

My latest collection is currently sitting in three new curio cabinets from wayfair. It seems furniture store no longer carry these in there general inventory the attraction for collections may have been lost with current generation. However for our home they had the perfect solution for displaying items still handed down in our family from mother to daughter since World War I .

4 years ago

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kristin Gneiting Pleasant Grove, UT

One of my favorite home stores is Wayfair.com. I love the sales they have around the holiday time and have enjoyed free shipping all year long. I have never had an issue of receiving my items too late for gifts either. There is such a variety of brands to choose from and I have learned to trust Wayfair for many of my home purchases. My favorite was finding a kitchen aid mixer for under $200! It has lasted over 6 years now!!

4 years ago

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Michael Blitz Hicksville, NY

Interesting selection of products that are SOMETIMES priced nicely, and sometimes priced surprisingly high.

2 months ago

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Hank Ricardo Winnipeg, MB

Horrible customer service In calling to complain about delivery and damage, her only response was, "We're not Amazon." I was shocked at what she said. I'm sorry I turned my back on Amazon. Won't be dealing with them again.

2 months ago

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SJ BURNEY Dayton, OH

Have bought a few products from Wayfair. Everything I have purchased has been good quality and reasonably priced

2 months ago