Sears Logo
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67 User Reviews

6.6

Overall Score

LAST UPDATED: May 19th, 2021
Sears, officially known as Sears, Roebuck and Co., is a leading retailer providing merchandise and related services. Sears is part of the Shop Your Way program that provides customers with a social shopping experience where they have the ability to earn points and receive benefits across a wide variety platforms. Sears, Roebuck and Co. offers a variety of products for the home, including a section of home furnishings. Sears currently has more than 1,320 Sears-branded and affiliated stores in the United States and Canada. This company is the nation’s largest provider of home services, with more than 14 million service and installation calls made annually. 

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The Good

  • Variety
  • Distribution
  • Warranty program
  • Return policy
Sears is a large company that is very popular in the United States. Originally beginning as just a watch company, Sears, Roebuck and Co. has grown and expanded their merchandise into a well-known home service company that includes a wide variety of quality furniture, found under Sears Home on their website. Sears has many locations across the U.S. and even now in Puerto Rico. These many locations allow us to assume their product is in high demand and produced at a very large rate. Receiving furniture from these stores shouldn't be an issue with the amount of stores their distribution centers would need to accommodate. Delivery from Sears online is simple and accommodating. Shipping costs are tailored to the customer's zip code, the distance from the distribution center or store will determine the rate at which delivery might cost. Free shipping is offered to those who are purchasing more than $59.00 worth of merchandise and it is usually delivered through UPS in 1-5 business days. Oversized orders are scheduled to arrive within 8-10 business days. Sears offers a hassle-free warranty program they refer to as their Master Protection Policy. Within this policy, they offer a replacement guarantee stating that if it breaks, they'll fix it. Customers will receive unlimited service and no deductibles or fees like other plans might cap. If they cannot fix it, Sear's will deliver and install a new, comparable product, guaranteed. Another bonus Sears offers is their abounding amount of promotional deals and offers that are posted all around their website. Within each category it seems that some sort of offer or enticement is going on. Also, Sear's return policy is very simple and hassle-free. If the customer is unsatisfied with their product within 90 days of purchasing it, they can either mail and bring in their original product with their original receipt and expect a full refund or exchange. Projecting that after an analysis they have a strong selection of merchandise, many promotions, satisfactory delivery and returns as well as multiple other strong categories.
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The Bad

  • Customer complaints
  • Personalization
Most complaints stemmed from product/service issues within the company. Customers spoke of receiving products or merchandise that didn't work properly so they referred to customer service but did not receive any luck. Some were told they didn't have the option to receive service for their product when they had proof of purchasing an extended warranty on the item. Another mentioned the hassle she had with re-scheduling service appointments over and over only to finally buy another item from a different store all together. Issues related to delivery, guarantee/warranty and advertising/sales. Many customers complained of not having their products delivered in a timely manner. Some even complained of not having their products delivered at all. Advertising/sales issues including customers being told they were purchasing a package deal and then not receiving it. When they took it to the proper authorities within the company, their concerns were denied and told their package deal did not exist. Customers had proof of purchase and advertisement, but the company would not award them their items. Other concerns that Sears might bring customers is their large network of individuals. Being affiliated with such a large company, Sears had a hard time personalizing with their customers. When speaking on the phone with different representatives, some complaints mentioned that they seemed to always have to start over because they were talking to someone new on the telephone every time. This aspect might not be as ideal for those that have issues with their product as it might be at a smaller company.   One aspect of other furniture stores that Sears does not have is that they are strictly just a furniture store. Sears Home section is competing against other companies that specialize in simply creating and producing furniture. Sears focuses on home services which means they have more than just the one department. Their stores are full of a wide variety of merchandise.
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The Bottom Line

Sears is a certainly a worthy option to explore your home furniture needs. This store creates an environment for customers to feel like they are making a good decision, especially with their Master Protection Policy. With a warranty like theirs, customers should feel that they are able to purchase their furniture with great protection and comfort. Customers should also feel that they are receiving quality material at an affordable price because of the abundance of promotions and deals that are constantly being shared on their website and stores. Overall, I would recommend customers to purchase their home furnishing needs from the home product line that Sears offers.
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Star Rating

3.7

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67 Reviews

Review Breakdown

5 grade

28%

4 grade

39%

3 grade

18%

2 grade

1%

1 grade

13%

Sentiment Criteria

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Michelle Rios Ogden, UT

Our first sofa was purchased from Sears. It was beautiful and came with a cleaning warranty to remove any stains. Sears customer service was amazing and they were able to return my beautiful sofa to new after a couple of guests spilled on them. We returned about 12 years later to find our next beautiful sofa. They are not only stylish and on trend, but they are also durable. Thanks Sears.

1 year ago

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Eddie Rios Ogden, UT

Sears offers a variety of furniture options, at great low cost. They always have the right styles that work with many decor options. I always find comparable selection and pay less at Sears. They offer low cost delivery and their staff is always full service and expedient.

1 year ago

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Jesse Rice Biloxi, MS

I would like to say that I was customer of Sears for over 25 years. I'm sorry to have seen it go due to bankruptcy. Every year I would take my annual trip to get tires for my truck and so did my father also for more than 40 years. The American made craftsman tool are no longer here and it sadness me. Please bring back the America made tools.

1 year ago

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Susan Stewart Salt Lake City, UT

I just love Sears, I think they have such a great selection and really high quality products. We bought our patio furniture here and it lasted for forever. I would definitely recommend their products. I was so sad when the Sears by my home closed.

4 years ago

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Kimmi Riverton, UT

We recently bought a range online but somehow ordered the wrong one. They were so good to take back the first one and get it all figured out to bring the one I wanted later in the week. They acted like it wasn't a problem at all.

1 year ago

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Kaitlyn Rios Ogden, UT

Sears is a giant in furniture availability, They are cost effective and pass on the savings to the customer. I like the furniture to choose from as it is easy to furnish a whole room with sears helping. Great customer service!

1 year ago

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Christine Farmer Littleton, CO

I have used Sears for many home appliances over the years. I have been pleased with the quality and most have lasted a long time. My dishwasher is on it's 20th year! In December we bought a new washer and dryer. I had bought a floor model and when they hooked the washer up it leaked. They had to take it back and I had to go online and order a new one. It was annoying that they couldn't just bring another one. Then, the delivery of the next one got delayed a whole week! Thankfully, the person who finally delivered it was quick and knowledgeable and did a great job setting up. Another complaint is that I found out the so called clearance prices because the store was closing were the same as at other stores and they were actually cheaper online!

2 years ago

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Reese Pleasant Grove, UT

I have bought many items from Sears, from appliances to tools, to clothes. The home-furniture department is also great with good quality merchandise that has the latest styles and has a guarantee that I can trust. I bought a mattress from Sears and it has lasted many years and is still great.

2 years ago

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Scott P Cleveland, OH

I was interested in a new living room suit. I found what looked to be a good set on the sears website. I was concerned about buying a poor quality set. I found the Serta RTA showing leather in the set. I felt that Serta should have decent quality. I still was unsure so I IMd the SEARS Rep who advised the set was 100% genuine leather, plus there was a 100% risk free trial period of 30 days. I received the furniture and assembled. It was very uncomfortable and cheap. You lean towards the middle and the fabric is bonded leather. I contacted SEARS to start the return. I was told that the return is not 100% risk free. There was a $167 return fee. They would give me $60 off my next order. I received an email from Home Square. There was another fee of $266.30. I had 15 days to return to take their $221 discount to keep the poor quality furniture. There’s no customer service no support. SEARS has been hands off. I saw many complaints for Home Square. SEARS should be ashamed to to business with them. One customer purchased through Walmart and he indicated Walmart was about to get his return waived. I’ll be following up with my local SEARs store for more help.

1 year ago

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Mickey Mangum Long Beach, MS

I used to frequent Sears stores but my local one has closed. They always had knowledgeable staff and good products. I trusted what they told me and the products always worked well. Would recommend.

1 year ago

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Larson Riverton, UT

I’ve been happy with shopping at Sears and have been going there for years to buy their craftsman tools. The store is so clean and I always enjoy the positive attitudes of the workers when I go there.

1 year ago

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Margaret Bailey Richmond, VA

I am writing this review for everyone to see that has ever bought an appliance or thinking of buying an appliance from SEARS! We bought 5 major appliances from Sears here in Richmond,Va. in April of 2018. We also paid $2000 for their extended warranty. In that short time our Kenmore Pro refrigerator has stopped cooling, and we have no refrigerator! I called Sears when we noticed the freezer was not freezing properly and they said they would be out in 3 weeks! I argued and pleaded for them to come, and their response was ”We are sorry and apologize for any inconvenience.” I explained that I was having major surgery on Sept. 18 and we needed a working refrigerator. I received the same reply as before except they added, “We only have 3 technicians for your area.” I find this incredible! A service man finally came to our home. We were told, It might be the compressor, but it is trial and error, and it might be 2 more months before your refrigerator can be fixed. Someone will be back on Oct. 31.” Sears said they would reimburse us for a rental refrigerator which we have gotten, but it so small we cannot fit the food we need into it. Apparently, that is what SEARS authorized. They would not install it in our house because the non-working refrigerator is in the space for a refrigerator. They installed it in our garage. My husband is 85 and I am 80. I am incapable of going to the garage because of my recent ankle surgery, and my husband has difficulty managing the stairs multiple times each day. We are having a very difficult time coping with the situation. When I explained the situation to SEARS, I was told, “We understand and are so sorry for any inconvenience.” The food in the refrigerator and freezer spoiled because my husband was with me in the hospital and the refrigerator smells like rotted food even after it has been emptied and cleaned. We want the refrigerator removed from our home due to the smell and potential for mold. We have bought from Sears for 64 years and never been treated so poorly! I do not recommend SEARS appliances to anyone, and the extended warranty is definitely not worth the price. Think twice before buying anything from SEARS. They do not stand behind their products, nor do they honor their warranties. Margaret Bailey Richmond, Va

1 year ago

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Ryan Austin, TX

Ordered a washer and dryer to be delivered a month away from day of purchase. Got a call the day before expected delivery and they said the delivery needed to be delayed an extra 2 weeks. So I wait an additional 2 weeks, and then on the morning of the new delivery date I get a call from the delivery guys that they don't have the supplies to install my dryer. I call customer service and they get an attitude with me and blame me for not buying the required parts. Even though they require those parts to install the dryer, and it was in their system that I wanted it installed. She even slipped and admitted that it as an error with their website, and immediately back-tracked once she realized what she said. I cancelled my order with them, and after they cancelled the order, they tried to tell me that I had to make an additional call to the delivery department to tell them not to come. Apparently the different parts of their company cannot communicate with each other. Will never shop there again.

2 years ago

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Chris Bianchetta Aldie, VA

I placed an order for a dishwasher & installation with Sears online. After checking the box requesting installation, an additional service of $39.99 popped up which states "I live in a community where access to my residence requires reservations or is hindered by restricted parking". After 3 1/2 hours on the phone with the Sears Installation service center, I found out no one knew about this additional service...not the Reps, their managers or the manager's manager. It comes across as a scam - hoping to get consumers to pay more for nothing. Even the customer service group who handles the online ordering could not define the extra service I was paying for with this order. Please do not fall for the same scam as I did.

2 years ago

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Tom Pleasant Grove, UT

Sears used to be my go to store for everything for the home. They still have a great selection, and their prices are still reasonable, but they don't have the same feeling when I go into a store.

3 years ago

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Carrie Blake

Sears was a trusted merchant for most families many years ago. Their brands, Kenmore, Craftsman, were household names and they were known for being high quality products. While searching for a dishwasher we liked, we decided to visit Sears and see what they had available. Long story short, we paid $600 for a mid-high end stainless steel interior dishwasher with a standard one year warranty. 10 months later, this dishwasher with electronic controls just stopped working. First the drying function stopped working. We called a repairman immediately after we were certain this was a malfunction. He came out and looked it over and messed around with it a little and pronounced it fixed. The next day, there was obviously no improvement at all and nothing had been repaired. So we immediately called again and set up another repair visit. The day before the scheduled service appointment, Sears calls to say they need to reschedule because the service tech is sick. Why would there only be a single service tech at Sears in a city with a population of 500,000? So the next available appointment was another week out. Meanwhile, I'm washing dishes by hand. By this time, now only a trickle of water was being introduced to the washer leaving globs of detergent on every dish and all over the inside. When turned on, the electronic panel just clicked for several minutes. There was obviously something very wrong with this unit. When the second repairman arrived, another person altogether from the first tech, he looked it over and said he couldn't find anything on the unit that needed repair or replacement and there was really nothing he could do for us. He said he had seen the 'effects' of what I was describing by all the detergent splattered on the inside but without finding a malfunction or a hard break, he couldn't fix anything. After this conversation, he said he was going to call his tech center to describe our issue. I was in the other room but heard him tell them that another tech had previously been out and found no problems and he had found nothing wrong either. He said nothing to them about seeing the 'effects' of the problem, did not run the washer to see if it actually worked, nothing. Finally, in a last ditch effort to find a sympathetic ear at Sears, my husband went to store and spoke directly to a manager in that department. His first question was 'did we purchase the extended warranty' and my husband said no because it had a standard one year warranty. The manager actually told my husband that we were screwed, then. We still had 3 weeks left on our warranty!! I was in tears and I'm still shocked that Sears treated us this way. They acted as though we were fabricating the very real malfunction of this appliance. But all we wanted was a repair or a replacement with the exact same unit. Who would want to replace a perfectly good dishwasher? We went directly to Home Depot and bought a much cheaper dishwasher that has performed better than the Sears unit did from day 1. And we've dealt with HD enough to know that if we have a problem with their products, they'll work with us to fix the problems. Sears left us feeling violated and robbed and I'm astonished that they're still around with business practices like this.

4 years ago

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Adrianne murray Brigham City, UT

I remember as a kid going to sears and how amazing it was. Over the years it has had ups and downs but it’s still a good place. I was disappointed when the one near me went out. I think there has always been a little bit of something for everyone. I liked buying exercise equipment since the prices are so good

1 year ago

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Tom Gourley Pleasant Grove, UT

We have shopped at Sears for many years and have been satisfied with our experience. We like the fact that they offer everything from clothing to lawn mowers all under one roof! We particularly watch out for their sale and clearance items which can be good bargains. One of the only concerns I have noted is that some of their sales representatives aren't as customer service oriented as they should be.

1 year ago

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Michelle W Coraopolis, PA

We got our outdoor furniture from Sears two years ago, and I have zero complaints. I love how it all matches (the table, chairs, and sofa set), but I also love how they withstand the weather.

1 year ago

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Amy Boren American Fork, UT

We have purchased most of our kitchen appliances here. They always have great combo deals on fridge/stove/microwave combo's. And they usually have financing available which is great!

1 year ago

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Melisa Michelson Round Rock, TX

Sucks. Was talked into buying $16. Replacement plan. After tell sales asst. I had business. No mention of warranty wont cover it. I'm a professional detail cleaner and clean my tools after every clean. So not abused. But if I as a resident am not aloud to use but 2 or 3 time a month or they wont cover it. Here's my new thoughts I will lie from now on. I would do the same if u want any protection for Sear protection. NEVER AGAIN WILL I BUY CRAFTMEN... AND I DONT NO WHY I WOULD BE ANY DIFFERENT...SCREW SEARS ... NEVER.

3 years ago

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Shari Evers Lehi, UT

I don't have Sears near me anymore, but I loved having a Sears close by. It was the place I would turn to for anything home or lawn related. Great selections and quality!

3 years ago

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Rocio Diaz Tallahassee, FL

Sears had been one of my favorite places to go to find cheap furniture, however since they are closing down many of their stores, quality and variety has not been the greatest.

1 year ago

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Reckholdt Draper, UT

We bought our washer and drier from sears and had a great experience. They came out and offered service checks a few times to make sure things were good and working how they should.

1 year ago

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Wendy Liu Bethesda, MD

Great deals, wonderful and helpful staff, spacy stores, definitely recommend going to Sears when shopping for clothes. They always have a large selection of clothing for everyone.

1 year ago

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Marissa Redwood Falls, MN

I really like sears--their customer service team has always been so friendly and helpful. I always find what I need. And they have a very good selection of items to choose from.

2 years ago

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BLF Pleasant Grove, UT

We have bought all of our kitchen appliances from Sears in the past and love that they sale quality items for a fare price. They also have a great delivery service and warranty.

2 years ago

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Diana Melnyk

Sears is a great chain but sadly they are no longer in business in Canada. I used to purchase my mom's clothes there when she was in my care and we also purchased a nice lawn mower that is still in use today.

3 years ago

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Ashley Pleasant Grove, UT

I like shopping at Sears because of their high quality furniture that will last forever. I also like shopping there because it is easy to find the things I need.

3 years ago

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L. Fowler Pleasant Grove, UT

Their customer service is great and the quality of their products are second to non. The salesman who sold me my dishwasher was very helpful and really informative.

3 years ago

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Rhonda Siemons Fairfax, VT

I placed and paid for an order 7/1/2018 for $1,000 item. After a dozen phone calls to get availability AND after 4 months wait, I was told by a Sears rep to cancel the order and place it again. Every person I spoke with from Sears gave me conflicting information. I would NEVER do business with Sears again.

2 years ago

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Denise H. Mona, UT

Sears offers fairly good quality merchandise for a good price. They have good sales. I have purchased costume jewelry there that is cute and inexpensive.

4 years ago

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take7 Sandy, UT

Bought a day bed here and it works. It was cheap and it lasted as long as it cost. It smelled a bit funny at first but it went away with scrub and spray. We picked up and it wasn't a problem.

1 year ago

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Adria Cheyenne, WY

Love sears and their selection of household appliances. Great pitches too. Always seems like the price is better than anywhere else.

1 year ago

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Seth Managua, MN

This was my favorite store as a child because of the way the store looked. Very pleasing to the eye! The older I got the more I realized there prices and they never to seem to be the lowest which is the downfall for me

1 year ago

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Martha Gourley Pleasant Grove, UT

Sears is an old and trusted company. I have purchased appliances to shoes to boots to clothing from Sears. Good company that is trustworthy.

1 year ago

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Eric Smith Riverton, UT

We ordered our bbq online and had it shipped to the store which made for easy pick up and it was on time with no delays.

1 year ago

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Sage Robertson Cedar City, UT

I love all the home decor products I have found at Sears! They have really nice products that match my existing products. It is so great!

2 years ago

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Mazi Marcel Womack Cedar City, UT

Sears has really cool products, I can never complain about their furniture products and they have great prices and customer service.

2 years ago

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LQMacLuvr

I visited the store to get air filters and with five people standing around, I had to go ask for help.Then the answer was the vender did not stock all of these items bottom line they did not care.

2 years ago

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Kenneth Okerlund

Not my go-to place but anytime I haven't been able to find something elsewhere I have been able to find it here for a reasonable price.

4 years ago

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Juliann Mecham Managua, MN

I think Sears has a honesty pricing scale and a wide variety of options for your home. Great customer service and I would recommend

1 year ago

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Audrey Mitchell Managua, MN

Sears was the location we bought our couch that has lasted for years. The material is fantastic and has been very durable.

1 year ago

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Bryndie Managua, MN

I love sears! Their store is very organized and easy to shop and the employees are more than willing to help you find whatever you’re looking for.

1 year ago

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Allison Campbell Gulfport, MS

Sears is a great store that sells good quality products but I do still believe there prices are a little bit high for what your getting.

1 year ago

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Tony Riverton, UT

Have purchase a few things from Sears Home, but Sears isn't as prevalent as it once was since they let go their Craftman brand.

1 year ago

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Anonymous

My son loves shopping at this store while it was around in our neighborhood. He was able to get a few pieces of furniture for his eclectic bedroom.

1 year ago

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Tracy Womack Cedar City, UT

I love the Home Goods and Sears. They have the cutest styles and their customer service is really good as well.

2 years ago

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Rosann Stanko Logan, UT

I’ve purchased appliances from Sears and other products and they have been a good quality. It was difficult to find someone in the store to help though.

2 years ago

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Jason Draper, UT

I prefer not to furniture shop at Sears all the time because I am often overwhelmed by the options and technicalities of the prices and quality of the furniture.

2 years ago

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