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3.2

Overall Score

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Michael amin Nolensville, TN

Order came different color .. and try to change it or fix it but I can’t .. I have to wait for someone to come after month to solve problem and not granted to solve .. customer service on phone was horrible and not helping .. bad store ..

4 years ago

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felicia mundy Chapel Hill, NC

I bought a sofa for my daughter for her college graduation gift. We purchased a sofa in the mid point price range. I spent over a $1000 including shipping. The frame of the sofa fell apart in less than 5 years. Poor quality furniture. Will never buy anything from this store again!

4 years ago

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Sandra Hall Boynton Beach, FL

I always buy my mattress here, no 9 years later I and my daughter needed new mattress. Two mattress was sent after two weeks I request service man to check my mattress out he said it was damaged. So off to the show room to pick another one. The girl in the office said you cannot do this again. The mattress is bad sleep impossible help

4 years ago

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Maria Savannah, GA

Two weeks ago I bought my living room the purchase arrived incomplete and today I get the part of the coffee table and the package does not bring the tools to assemble the table, very bad experience, now I have to wait one week more for my furniture, I am very upset 😡 I do not recommend this company, store

4 years ago

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Lisa Manspile Mocksville, NC

Rooms to go has poor manufacturing of this product along with the limited warranty! I bought a sectional there 5 year and 7 months ago and the frame has fell through. Very poor quality for the price of the product. I will never shop there again!

4 years ago

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Jean Bradenton, FL

Just left your store on Cortez go for recliner and guy said "they r all over the store" and no such wooden arm one I saw on their commercial? And leaves me standing there. Took care of couple with dog in carriage instead I told someone about him and she said sorry and left me there. Again.

5 years ago

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Rachel Guillory New Orleans, LA

We had a delivery on October 6,2018. The pillows on the sofa are shredding. The side and bottom of the love seat is tearing. The tech stated the coffee table bottom was broken. He also dropped and dragged the sofa scratching my wood floor. I sent a report and spoke customer service. No reply.

5 years ago

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Sonia Cameron, NC

3 out 4 pieces damaged upon arrival. New piece arrived damaged. Bed will not be here for two months. No doubt it will come damaged. Do not know how they stay in business nor how they have avoided a lawsuit. Furniture is very,very poor quality. Shipped damaged from Vietnam!

5 years ago

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Rocio Diaz Tallahassee, FL

Rooms To Go always keeps buying furniture cheap and stylish and they are always willing to help you create a payment plan that fits your needs.

3 years ago

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Dwhoush Theodore, AL

The prices at Room to go are very nice. Their furniture is cheap and not very well put together. My dresser started falling apart months after we bought it. The delivery process also takes forever. Their sales people are also very pushy. I stopped buying furniture from Rooms to go.

4 years ago

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Nancy Dufalla Miami, FL

When I was at Rooms To Go Patrick helped me with our purchase very professional and very kind

2 years ago

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Vera Squire ,

The Salesman was very helpful in explaining what the furniture cost and the quality consist of.

3 years ago

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Hard of hearing

Excellent service and priceing. Staff was very helpful. Delivery was made quickly

4 years ago

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George Busby

They sold us furniture that wasn't in stock. So I miss a full day of work because of this! Rooms to Go SUCKS!! We made our purchase at BT Furnishings and we are completely satisfied.

4 years ago

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Amaris Potts Carrollton, GA

My rating would be a 0! Horrible company with horrible customer service! Deliver broken furniture and think it is okay! Customer service manager Ashley A is rude and ghetto! How can they employ such horrible people!

4 years ago

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Mary Vero Beach, FL

Terrible customer service. Period.Could not keep furniture in the house due to the extremely heavy, chemical odor. They do no accept returns. You pay a 20% restock fee and have to choose something else! Never ever again!

5 years ago

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John Giles Kissimmee, FL

Great prices, professional sales people, good quality items and great delivery and set up.

6 years ago

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Josh Harold Dallas, TX

I like the set up of their stores. They have a nice home feeling and the furniture was adorable and good quality.

3 years ago

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jkenny90 , TX

I was not very impressed with the overall selection of furniture available. Though the staff did help me to find a nice dining set for my house.

3 years ago

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Nancy Paugh Long Beach, MS

Selections are somewhat limited when size is a factor. I was not acknowledged when I came in the door. I walked around for several minutes. When I found what I thought I might purchase, it took more than half an hour before someone spoke to me, even when several people walked by me. Unless it is on sale, items are extremely overpriced

4 years ago

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Brenda Mertes Houston, TX

This was by far my worst furniture shopping experience. The furniture is overpriced, the sales people are unfriendly and pushy, they don't work with credit options, and their furniture selection isn't all that great. Just horrible all the way around.

4 years ago

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Disgusted and worn out Oviedo, FL

On our 4th sectional with power recline, leather quality is junk, delivery is as bad customer service try’s but never follows through. Buy it somewhere else

4 years ago

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Rish Leander, TX

Worst service ever. Dumb employees. Nobody cares after they get paid. No response or call backs. Different furniture deliver. They show something else and send something elss

4 years ago

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Sue Reed

Had a great salesman who spent time with us and I bought some great furniture@

4 years ago

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Thomas

Bought Bedroom furniture and it was easy and the delivery was quick

4 years ago

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Mama Snellville, GA

Omg , bad overall experience with these company, Plus the delivery service is worse and bad and unexpected from such big company...will never go back again

4 years ago

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Debbie Fish Biloxi, MS

Easy place to shop, especially if you like choices! The store is huge! Sales persons are very helpful.

4 years ago

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Angel Silva

The worst company to do business with. Bought a bed for my little one and bed came damaged. Did not get money back for delivery.

4 years ago

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5

Knowledgeable and trustworthy when speaking about the item

4 years ago

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Iris Avalos

It was good ! Bought a sofa and chair , delivery took 3 long days

4 years ago

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Jay Maloney

fast easy good choices fast delivery friendly sales people

4 years ago

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Alice

always prompt delivery and excellent quality of furniture

4 years ago

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Tammy Geddie

I love the furniture. Customer service could be better though.

4 years ago

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Ashley Pleasant Grove, UT

I love shopping at Rooms To Go because they have reasonably good prices.

5 years ago

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Dianna Hassinger Oviedo, FL

Horrible company Furniture is extremely cheaply made and not worth even half of what you’re charged there

4 years ago

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Danielle Parry Wylie, TX

On the higher end price wise. Ok quality. Lots of cute items.

4 years ago

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Vicki A Michaels

Good prices, quality is just ok, but that's what they're known for.

5 years ago

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Jesse Rice Biloxi, MS

Rooms to go has become over priced and the quality of their furniture has become very poor.

4 years ago

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Emco Gallatin, TN

Furniture is not made well AT ALL!!! SUCH a waste of money to shop at Rooms to Go!

4 years ago

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Frey Antioch, TN

They are terrible. Horrible customer service. I DO NOT recommend anyone to buy anything from them.

5 years ago

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Dionne Wood

On our Second recliner. Now the "leather" is peeling on this one. Its 4 months old!

6 years ago

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Bert Meyers

Totally unethical company. I had to take them to Court to get satisfaction.

4 years ago

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Reena Lad Morrisville, NC

Ridiculous delivery services . Pathetic delivery staff.

5 years ago

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Mary Valrico, FL

They are terrible. Poor customer service. Do not buy here.

5 years ago