BlueCross BlueShield vs Cigna

Alice Stevens
Alice Stevens | Senior Editor

BlueCross BlueShield and Cigna are well-known health insurers. Both offer insurance in many parts of the United States. Both companies have plans for individuals and families, Medicare, international health insurance, and plans for employers to offer employees. Health plan availability for both varies depending on your location.

Unlike Cigna, BlueCross BlueShield works through subsidiaries in the areas it offers health insurance. Because of the differences among its subsidiaries, it’s difficult to compare BlueCross BlueShield to other health insurers.

BlueCross BlueShield logo verified_user
#1 BlueCross BlueShield
8.3 Overall Score
3.8
star star star star star_border
(626)
Cigna logo verified_user
#2 Cigna
7.7 Overall Score
2.8
star star star star_border star_border
(225)

Overview

BlueCross BlueShield

Time in Business

85 Years

Cigna

39 Years

Ratings

BlueCross BlueShield

Overall Score
8.3 of 10
Review Score
3.8
star star star star star_border
Value for Money
3.5
star star star star_half star_border
Quality of Product or Service
3.6
star star star star_half star_border
Company Trustworthiness
3.6
star star star star_half star_border
Likely to Recommend
6.6 of 10

Cigna

7.7 of 10
2.8
star star star star_border star_border
2.7
star star star_half star_border star_border
2.7
star star star_half star_border star_border
2.8
star star star star_border star_border
3.4 of 10

Reviews

BlueCross BlueShield

Number of Reviews
626
Review Breakdown
3.8
star star star star star_border
5 star
44%
4 star
27%
3 star
9%
2 star
6%
1 star
15%

Cigna

225
2.8
star star star star_border star_border
5 star
24%
4 star
19%
3 star
9%
2 star
6%
1 star
41%

Reviews for BlueCross BlueShield

Helpful Favorable Review

star star star star_border star_border

Amena Schultz Seattle, WA

The claims department is scared to do the right things and the customer service agents are lying and being rude to people. This comes from a specific person it seems, that doesn’t cater to people! Done!

2 weeks ago

Helpful Critical Review

star star_border star_border star_border star_border

Ashley G Houston, TX

Would not even give them this start they stole money out husbands account 2 times amd when tried to get our refund they claimed they mailed check for 1 but never got it. And when you call customer service non of them speak English very well. But comes back and says on our end it only shows 1 time and we sent you a check and when I said nope there is 2 they got quiet cause we had bank statements to prove it.

1 week ago

Reviews for Cigna

Helpful Favorable Review

check_circle

Review Source

star star star star star

Anne Sainsbury Salt Lake City, UT

I had cigna coverage for a few years and had a fairly good experience. One of the difficulties I ran into was having claims mixed up every so often. My saving grace was the customer service. I called many times to make sure that claims were handled appropriately and we were always able to identify the right solution for the coverage that was seemed appropriate.

1 month ago

Helpful Critical Review

star star_border star_border star_border star_border

Yasamin Khorramzadeh San Francisco, CA

I have filled for short term disability. It's been a disaster they way they are collecting evidence. They have asked my drs for FAX number which they don't have access (it is 2021! ) I have 12 weeks of short term disability. I am at the week 8 right now and not have received a penny or any progress report for claim manager. I wish I have not wasted my money paying for this insurance in the first place.

3 days ago

The Final Word

BlueCross BlueShield and Cigna both offer rewards and discount programs with many of their plans.

BlueCross BlueShield’s program Blue365® offers discounts on products and services that support financial health, nutrition, fitness, and more. Blue365® is not available from all of BlueCross BlueShield’s subsidiaries. Check with your BlueCross BlueShield subsidiary to see if you’d have access to this program.

Cigna’s program Healthy Rewards® offers discounts on alternative medicine, vitamins, fitness, and more. It is included with most of Cigna’s health plans. Most of Cigna’s health plans also include Telehealth, which allows members to schedule virtual appointments with doctors. This feature makes it easy and quick to meet with a doctor for non-emergency situations.

BlueCross BlueShield stands out from Cigna because of its Total Care and Blue Distinction® ratings for health care providers and hospitals. These designations consider both the quality and cost of health services offered by providers and hospitals.

While Cigna and BlueCross BlueShield are fairly similar, the rewards programs offer different kinds of discounts. Learn more specifics on health plans offered by each company in your area and compare coverage and cost before enrolling in a health plan.

Top Choice

BlueCross BlueShield Logo
BlueCross BlueShield

Other Featured Comparisons

Ambetter

vs

Florida Blue

View Comparison

UnitedHealthcare

vs

Kaiser Permanente

View Comparison

BlueCross BlueShield

vs

UnitedHealthcare

View Comparison
See All Comparisons

We're on a mission to empower consumers to make the best decisions and connect confidently with companies that deserve their business.

© 2021 BestCompany.com LLC - All rights reserved Privacy Policy | Terms | Do Not Sell My Personal Information