BlueCross BlueShield vs Cigna

McCall Martin
McCall Martin | Senior Editor

BlueCross BlueShield and Cigna are well-known health insurers. Both offer insurance in many parts of the United States. Both companies have plans for individuals and families, Medicare, international health insurance, and plans for employers to offer employees. Health plan availability for both varies depending on your location.

Unlike Cigna, BlueCross BlueShield works through subsidiaries in the areas it offers health insurance. Because of the differences among its subsidiaries, it’s difficult to compare BlueCross BlueShield to other health insurers.

BlueCross BlueShield logo
#1 BlueCross BlueShield
7.9 Overall Score
3.0
star star star star_border star_border
(838)
Cigna logo
#9 Cigna
5.3 Overall Score
1.9
star star star_border star_border star_border
(341)

Overview

BlueCross BlueShield

Health Plan Options

Customer Service Options

Perks and Support Programs

Time in Business

Undisclosed

Cigna

Undisclosed

Ratings

BlueCross BlueShield

Overall Score
7.9 of 10
Review Score
3.0
star star star star_border star_border
Value for Money
3.5
star star star star_half star_border
Quality of Product or Service
3.6
star star star star_half star_border
Company Trustworthiness
3.6
star star star star_half star_border
Likely to Recommend
6.1 of 10

Cigna

5.3 of 10
1.9
star star star_border star_border star_border
2.5
star star star_half star_border star_border
2.5
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2.5
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2.9 of 10

Reviews

BlueCross BlueShield

Number of Reviews
838
Review Breakdown
3.0
star star star star_border star_border
1 star
21%
2 star
6%
3 star
8%
4 star
23%
5 star
43%

Cigna

341
1.9
star star star_border star_border star_border
1 star
49%
2 star
6%
3 star
9%
4 star
15%
5 star
21%

Reviews for BlueCross BlueShield

Helpful Favorable Review

star star star star star

Stephanie Bloniarz

March 22nd, 2024

We have BCBS/Anthem through my husbands work. It's affordable and I never have to fight to get claims paid. The website is easy to navigate and any time I've had a question and have to call in, I've been treated very kindly and efficiently. Thank you, BCBS! A++++++++

Helpful Critical Review

star star_border star_border star_border star_border

Jonathan Bennett

March 18th, 2024

DETAILS

Awful. They do not cover a dime of anything until the deductible has been met. My company used to have UHG and they would still cover most things. BCBS does not, so their high deductible plans are absolutely beyond worthless. Garbage insurance "provider".

Reviews for Cigna

Helpful Favorable Review

star star star star star

Heather H

April 27th, 2023

DETAILS

Cigna is an excellent company with decent in-network coverage as well as healthcare providers that widely accept Cigna. The transition my company made to Cigna coverage was exceptionally smooth and transparent.

Helpful Critical Review

star star_border star_border star_border star_border

Kevin Rusch

December 27th, 2023

DETAILS

Terrible company to work with that cares little about customer health and all about their bottom line. Reject any claim they can and require appeals. Recently had an emergency pop up requiring an immediate MRI around the holidays and they still rejected it. Also disappointed with my company for selecting such a narrow minded corporation like this.

The Final Word

BlueCross BlueShield and Cigna both offer rewards and discount programs with many of their plans.

BlueCross BlueShield’s program Blue365® offers discounts on products and services that support financial health, nutrition, fitness, and more. Blue365® is not available from all of BlueCross BlueShield’s subsidiaries. Check with your BlueCross BlueShield subsidiary to see if you’d have access to this program.

Cigna’s program Healthy Rewards® offers discounts on alternative medicine, vitamins, fitness, and more. It is included with most of Cigna’s health plans. Most of Cigna’s health plans also include Telehealth, which allows members to schedule virtual appointments with doctors. This feature makes it easy and quick to meet with a doctor for non-emergency situations.

BlueCross BlueShield stands out from Cigna because of its Total Care and Blue Distinction® ratings for health care providers and hospitals. These designations consider both the quality and cost of health services offered by providers and hospitals.

While Cigna and BlueCross BlueShield are fairly similar, the rewards programs offer different kinds of discounts. Learn more specifics on health plans offered by each company in your area and compare coverage and cost before enrolling in a health plan.

Top Choice

BlueCross BlueShield Logo
BlueCross BlueShield

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