BlueCross BlueShield vs Aetna
BlueCross BlueShield and Aetna are large health insurers that offer plans in many parts of the United States. Unlike Aetna, BlueCross BlueShield operates through subsidiaries in each of the areas it serves.
Which company is best for you will vary based on plans offered in your area and what kind of plan you’re looking for.
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Overview
BlueCross BlueShield
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Aetna
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Ratings
BlueCross BlueShield
Aetna
Reviews
BlueCross BlueShield
Reviews
Aetna
Reviews for BlueCross BlueShield
Helpful Favorable Review
Kaylee Lapinskie
March 14th, 2022
Foley, AL
Review Source
I have had BCBS for several years. I have always had a good experience with them. If there is a billing error with a provider they have been quick to respond. I have been fortunate that all of provider have been on their approved list.
Helpful Critical Review
Luke Saunders
October 20th, 2022
Austin, TX
What a terrible company. To start, they assigned us a PCP who is RETIRED! Wasting a month of my policy. Then I get reassigned to a new PCP, who doesn't even work as a PCP and is not accepting new clients. Can't even fix it over the phone because everyone on their member services number barely speaks english. Avoid Blue Cross at all costs.
Reviews for Aetna
Helpful Favorable Review
Robert C.
September 29th, 2022
DETAILS
By far the best rate on Medicare Supplemental in my area. I even got a discount through a professional association membership. Claims processing is good, and monthly account information is complete.
Helpful Critical Review
Fred Jezzi
November 28th, 2022
Coraopolis, PA
DETAILS
Regarding their customer service phone line, it is non-existent. I called to question a copay and have been on hold for 47 minutes. Maybe their plan to avoid having to actually provide customer service by not answering the phone. Absolutely unacceptable to leave an elderly person on hold for almost an hour. I guess once they have your premium you are on your own.
The Final Word
BlueCross BlueShield offers plans with global coverage, nationwide coverage, individual and family health plans, and employer-sponsored health plans. It also offers Medicare.
With some of its plans, BlueCross BlueShield members can participate in Blue365® to earn rewards.
BlueCross BlueShield runs and institute called BCBS InstituteSM that works to eliminate health barriers, like access to nutritional food, transportation, and larger infrastructure issues.
Aetna also offers international health insurance plans, individual and family plans, and plans that employers can offer employees. Aetna members have access to helpful tools for managing their health care including a member account, mobile app, support groups, and health education resources through Healthwise®.
With some of its plans, Aetna offers disease management services to members with chronic conditions.
With Aetna’s employer plans, employees can participate in workplace wellness, mindfulness, GetActive!SM programs and more.
To learn more about what each company offers in your area, contact the companies directly or use their websites. Comparing these options by considering costs and coverage offered will help you know which company is a better fit for you.
