BlueCross BlueShield vs Aetna

BlueCross BlueShield and Aetna are large health insurers that offer plans in many parts of the United States. Unlike Aetna, BlueCross BlueShield operates through subsidiaries in each of the areas it serves.

Which company is best for you will vary based on plans offered in your area and what kind of plan you’re looking for.

BlueCross BlueShield logo verified_user
#2 BlueCross BlueShield
7.6 Overall Score
3.6
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(313)
Aetna logo
#8 Aetna
6.2 Overall Score
3.2
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(140)

Overview

BlueCross BlueShield

Aetna

States Serviced
States Serviced
50
50
Time In Business
Time In Business
83 Years
166 Years

Ratings

BlueCross BlueShield

Aetna

Overall Score
Overall Score
7.6 of 10
6.2 of 10
Review Score
Review Score
3.6
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3.2
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Value for Money
Value for Money
3.3
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3.2
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Quality of Product or Service
Quality of Product or Service
3.5
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3.2
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Customer Service
Customer Service
3.4
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3.4
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Company Trustworthiness
Company Trustworthiness
3.5
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3.2
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Likely to Recommend
Likely to Recommend
4.7 of 10
3.3 of 10

Reviews

BlueCross BlueShield

Aetna

Number of Reviews
Number of Reviews
313
140
Review Breakdown
Review Breakdown
3.6
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5 star
35%
4 star
29%
3 star
10%
2 star
7%
1 star
19%
3.2
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5 star
31%
4 star
23%
3 star
12%
2 star
1%
1 star
32%

Reviews for BlueCross BlueShield

Helpful Favorable Review

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Aunt Cathy

January 23rd, 2020 Bay Saint Louis, MS DETAILS arrow_drop_down
Value for your money
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Quality of product or service
starstarstarstarstar
Customer service
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Company trustworthiness
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Wish we were still with them, tho they gotten pretty expensive.. But they paid EVERYTHING for my son's knew surgery and PT. there was no limit on appts he needed.. My hysterectomy , I think cost me $200 to $300. PERIOD!! They took care of us


Helpful Critical Review

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Richard Vanderstek

January 23rd, 2020 San Antonio, TX DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
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Customer service
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Company trustworthiness
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The worse ever! I have never been so mistreated by a company in my life. Their error cost me 3 weeks of having medical insurance, and I still had to pay for the full month of coverage so I did not lose coverage. I spent over 6 hours with them on the phone fixing their error... time toilet! Integrity is just a word. If they were a retail store they would be out of business.


Reviews for Aetna

Helpful Favorable Review

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Haelyn Lahens

January 9th, 2020 Deerfield Beach, FL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I attend University and it can be difficult to find insurances that are accepted. However, with this insurance, I have no problems. I go to my Healthness Center if I have any problems and this insurance does very well in taking care of the charges. I never have to worry about an out of pocket payment.


Helpful Critical Review

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Kirk

December 11th, 2019 Berlin, NJ DETAILS arrow_drop_down
Value for your money
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Quality of product or service
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Customer service
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Company trustworthiness
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I paid less per week with Cigna until my employer changed to Aetna. Now I pay more per week for less coverage. I want my old insurance back. Services that were previously covered with no deductible are now at $50 or $70 per visit. I need up to 6 visits per month! How is that even possible??? I pay more and get less??? I have been a member for about a week and that's all it took to give them a 1 star rating because I couldn't give them a negative 1 or ZERO. Don't buy Aetna!!!


The Final Word

BlueCross BlueShield offers plans with global coverage, nationwide coverage, individual and family health plans, and employer-sponsored health plans. It also offers Medicare.

With some of its plans, BlueCross BlueShield members can participate in Blue365® to earn rewards.

BlueCross BlueShield runs and institute called BCBS InstituteSM that works to eliminate health barriers, like access to nutritional food, transportation, and larger infrastructure issues.

Aetna also offers international health insurance plans, individual and family plans, and plans that employers can offer employees. Aetna members have access to helpful tools for managing their health care including a member account, mobile app, support groups, and health education resources through Healthwise®.

With some of its plans, Aetna offers disease management services to members with chronic conditions.

With Aetna’s employer plans, employees can participate in workplace wellness, mindfulness, GetActive!SM programs and more.

To learn more about what each company offers in your area, contact the companies directly or use their websites. Comparing these options by considering costs and coverage offered will help you know which company is a better fit for you.

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