BlueCross BlueShield vs Aetna

Alice Stevens
Alice Stevens | Senior Editor

BlueCross BlueShield and Aetna are large health insurers that offer plans in many parts of the United States. Unlike Aetna, BlueCross BlueShield operates through subsidiaries in each of the areas it serves.

Which company is best for you will vary based on plans offered in your area and what kind of plan you’re looking for.

BlueCross BlueShield logo verified_user
#2 BlueCross BlueShield
7.9 Overall Score
3.8
star star star star star_border
(644)
Aetna logo
#6 Aetna
6.5 Overall Score
3.3
star star star star_half star_border
(211)

Overview

BlueCross BlueShield

Time in Business

85 Years

Aetna

168 Years

Ratings

BlueCross BlueShield

Overall Score
7.9 of 10
Review Score
3.8
star star star star star_border
Value for Money
3.7
star star star star_half star_border
Quality of Product or Service
3.8
star star star star star_border
Company Trustworthiness
3.8
star star star star star_border
Likely to Recommend
6.6 of 10

Aetna

6.5 of 10
3.3
star star star star_half star_border
3.2
star star star star_border star_border
3.2
star star star star_border star_border
3.2
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4.5 of 10

Reviews

BlueCross BlueShield

Number of Reviews
644
Review Breakdown
3.8
star star star star star_border
5 star
44%
4 star
26%
3 star
9%
2 star
6%
1 star
15%

Aetna

211
3.3
star star star star_half star_border
5 star
34%
4 star
22%
3 star
10%
2 star
4%
1 star
30%

Reviews for BlueCross BlueShield

Helpful Favorable Review

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Review Source

star star star star star_border

Alicia Turner Denver, CO

Blue cross blue shield has good coverage and has to be accepted everywhere that accepts blue cross for the specific state. They can be hard to talk to and actually get answers. It can be hard to get things approved but the more information sent to them the better.

1 month ago

Helpful Critical Review

star star_border star_border star_border star_border

Tanya Boston, MA

A terrible site providing misleading and incomplete information. Incompetent customer service - long wait time, rude and unprofessional. representatives. The same with the chat - it took 30 minutes to get a simple form. Even more, the representatives provide incorrect information, their managers give promises that they never keep. Impossible to reimburse a claim.

1 month ago

Reviews for Aetna

Helpful Favorable Review

star star star star star_border

Gabe Burton Riverton, UT

Aetna insurance is really good, especially the higher-up plans. I pay 10% they pay 90%. It's awesome because my out-of-pocket maximum isn't very high, so prescriptions and Dr visits are almost always free after around June. It can be a more expensive plan, but to me, it's worth it!!

2 weeks ago

Helpful Critical Review

star star_border star_border star_border star_border

Eugene Barrett

Horrible customer service. I have not been with Albertsons Market(former employer and one of Aetna's many accounts) for a year and they kept me on even after my name was removed from the current employees list. Trying to cancel is a royal pain to accomplish. They won't do it upon customer request. The bills are more like you pay in some to Aetna, they pay 60%, and you pay 40%. Don't get diabetes or high blood pressure, this company will bleed you dry.

1 week ago

The Final Word

BlueCross BlueShield offers plans with global coverage, nationwide coverage, individual and family health plans, and employer-sponsored health plans. It also offers Medicare.

With some of its plans, BlueCross BlueShield members can participate in Blue365® to earn rewards.

BlueCross BlueShield runs and institute called BCBS InstituteSM that works to eliminate health barriers, like access to nutritional food, transportation, and larger infrastructure issues.

Aetna also offers international health insurance plans, individual and family plans, and plans that employers can offer employees. Aetna members have access to helpful tools for managing their health care including a member account, mobile app, support groups, and health education resources through Healthwise®.

With some of its plans, Aetna offers disease management services to members with chronic conditions.

With Aetna’s employer plans, employees can participate in workplace wellness, mindfulness, GetActive!SM programs and more.

To learn more about what each company offers in your area, contact the companies directly or use their websites. Comparing these options by considering costs and coverage offered will help you know which company is a better fit for you.

Top Choice

BlueCross BlueShield Logo
BlueCross BlueShield

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