BlueCross BlueShield vs Aetna

BlueCross BlueShield and Aetna are large health insurers that offer plans in many parts of the United States. Unlike Aetna, BlueCross BlueShield operates through subsidiaries in each of the areas it serves.

Which company is best for you will vary based on plans offered in your area and what kind of plan you’re looking for.

BlueCross BlueShield logo verified_user
#2 BlueCross BlueShield
7.5 Overall Score
3.6
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(300)
Aetna logo
#8 Aetna
6.2 Overall Score
3.2
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(136)

Overview

BlueCross BlueShield

Aetna

States Serviced
States Serviced
50
50
Time In Business
Time In Business
83 Years
166 Years

Ratings

BlueCross BlueShield

Aetna

Overall Score
Overall Score
7.5 of 10
6.2 of 10
Review Score
Review Score
3.6
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3.2
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Value for Money
Value for Money
3.3
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3.2
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Quality of Product or Service
Quality of Product or Service
3.5
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3.2
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Customer Service
Customer Service
3.4
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3.4
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Company Trustworthiness
Company Trustworthiness
3.5
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3.2
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Likely to Recommend
Likely to Recommend
4.7 of 10
3.3 of 10

Reviews

BlueCross BlueShield

Aetna

Number of Reviews
Number of Reviews
300
136
Review Breakdown
Review Breakdown
3.6
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5 star
35%
4 star
28%
3 star
10%
2 star
7%
1 star
20%
3.2
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5 star
32%
4 star
23%
3 star
13%
2 star
1%
1 star
32%

Reviews for BlueCross BlueShield

Helpful Favorable Review

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Connor
December 5th, 2019 Farmington, UT DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I'm convinced I have the best insurance in the world. Not only is my coverage great, but the online tools are so easy to use. I can easily find out if I'm covered and where my local providers are that are in network.


Helpful Critical Review

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Sam Tilbury
October 31st, 2019 Wichita, KS DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
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They are literally the worst company that you can have as your insurance provider. It's the most expensive with the worst service. I get snarky responses from everyone I speak to at BCBS. My policy is nearly $500 a month and hasn't covered anything at all. I had a painful bleeding lesion on my head and had to have it cut off, NOT COVERED! Every time I go in, nothing is covered by insurance. It's a total scam. When I have called in for help with my policy, the just tell me to read it myself. What a horrible experience and a huge waste of money. Pick a different company!


Reviews for Aetna

Helpful Favorable Review

starstarstarstarstar
Brenda Benson
October 4th, 2019 Beulaville, NC DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I really appreciate the customer service. When I call I am not put on hold. The rep. was Ester from Cary, NC . She was very patient with me. I had a lot of questions and she answered every one to my satisfaction. She was very polite, friendly and professional. I highly recommend Aetna and Ester.


Helpful Critical Review

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Kirk
December 11th, 2019 Berlin, NJ DETAILS
Value for your money
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Quality of product or service
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Customer service
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Company trustworthiness
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I paid less per week with Cigna until my employer changed to Aetna. Now I pay more per week for less coverage. I want my old insurance back. Services that were previously covered with no deductible are now at $50 or $70 per visit. I need up to 6 visits per month! How is that even possible??? I pay more and get less??? I have been a member for about a week and that's all it took to give them a 1 star rating because I couldn't give them a negative 1 or ZERO. Don't buy Aetna!!!


The Final Word

BlueCross BlueShield offers plans with global coverage, nationwide coverage, individual and family health plans, and employer-sponsored health plans. It also offers Medicare.

With some of its plans, BlueCross BlueShield members can participate in Blue365® to earn rewards.

BlueCross BlueShield runs and institute called BCBS InstituteSM that works to eliminate health barriers, like access to nutritional food, transportation, and larger infrastructure issues.

Aetna also offers international health insurance plans, individual and family plans, and plans that employers can offer employees. Aetna members have access to helpful tools for managing their health care including a member account, mobile app, support groups, and health education resources through Healthwise®.

With some of its plans, Aetna offers disease management services to members with chronic conditions.

With Aetna’s employer plans, employees can participate in workplace wellness, mindfulness, GetActive!SM programs and more.

To learn more about what each company offers in your area, contact the companies directly or use their websites. Comparing these options by considering costs and coverage offered will help you know which company is a better fit for you.

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