BlueCross BlueShield vs Aetna

McCall Martin
McCall Martin | Senior Editor

BlueCross BlueShield and Aetna are large health insurers that offer plans in many parts of the United States. Unlike Aetna, BlueCross BlueShield operates through subsidiaries in each of the areas it serves.

Which company is best for you will vary based on plans offered in your area and what kind of plan you’re looking for.

BlueCross BlueShield logo
#1 BlueCross BlueShield
8.1 Overall Score
3.0
star star star star_border star_border
(832)
Aetna logo
#6 Aetna
6.6 Overall Score
2.3
star star star_half star_border star_border
(339)

Overview

BlueCross BlueShield

Health Plan Options

Customer Service Options

Perks and Support Programs

Time in Business

Undisclosed

Aetna

Undisclosed

Ratings

BlueCross BlueShield

Overall Score
8.1 of 10
Review Score
3.0
star star star star_border star_border
Value for Money
3.5
star star star star_half star_border
Quality of Product or Service
3.6
star star star star_half star_border
Company Trustworthiness
3.6
star star star star_half star_border
Likely to Recommend
6.1 of 10

Aetna

6.6 of 10
2.3
star star star_half star_border star_border
2.9
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2.9
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2.8
star star star star_border star_border
3.6 of 10

Reviews

BlueCross BlueShield

Number of Reviews
832
Review Breakdown
3.0
star star star star_border star_border
1 star
21%
2 star
6%
3 star
8%
4 star
23%
5 star
43%

Aetna

339
2.3
star star star_half star_border star_border
1 star
41%
2 star
6%
3 star
8%
4 star
17%
5 star
28%

Reviews for BlueCross BlueShield

Helpful Favorable Review

star star star star star

Sinister Babe

January 12th, 2024

DETAILS

One of the best insurance providers that I have had, the monthly premium was pretty pricey, but I had it through the company I work for so it was just pulled out of my check every month which was convenient. The app was super easy to use and navigate though. I really enjoyed being able to check how much I have left to meet my deductible.

Helpful Critical Review

star star_border star_border star_border star_border

Ellen Bramblett

February 13th, 2024

DETAILS

Would not cover anyRX the doctors wrote. Canceled my insurance in enrollment time. BCBS was taken the premium out of my bank account for 3 months now. have had to pay the bank 25.00 for canceling the payments. It has been a real pain & it isn't over yet.

Reviews for Aetna

Helpful Favorable Review

star star star star star_border

Amani Patel

February 10th, 2024

DETAILS

Has been a very good insurance company for my elderly family members. We have relied on Aetna for some time and can always rely on them to provide clear and quality service. They are good at communicating any time a problem does arise with insurance.

Helpful Critical Review

star star_border star_border star_border star_border

L H

January 26th, 2024

I am a provider and it is so hard to understand the customer service representatives who know nothing about everything when you call the provider service line.. They can only tell you what the screen tells them and nothing more or nothing less. God forbid if they tried to think on their own. Horrible provider service !!!! Please bring back this portion of your compnay to the USA!!!!

The Final Word

BlueCross BlueShield offers plans with global coverage, nationwide coverage, individual and family health plans, and employer-sponsored health plans. It also offers Medicare.

With some of its plans, BlueCross BlueShield members can participate in Blue365® to earn rewards.

BlueCross BlueShield runs and institute called BCBS InstituteSM that works to eliminate health barriers, like access to nutritional food, transportation, and larger infrastructure issues.

Aetna also offers international health insurance plans, individual and family plans, and plans that employers can offer employees. Aetna members have access to helpful tools for managing their health care including a member account, mobile app, support groups, and health education resources through Healthwise®.

With some of its plans, Aetna offers disease management services to members with chronic conditions.

With Aetna’s employer plans, employees can participate in workplace wellness, mindfulness, GetActive!SM programs and more.

To learn more about what each company offers in your area, contact the companies directly or use their websites. Comparing these options by considering costs and coverage offered will help you know which company is a better fit for you.

Top Choice

BlueCross BlueShield Logo
BlueCross BlueShield

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