BlueCross BlueShield vs Aetna

BlueCross BlueShield and Aetna are large health insurers that offer plans in many parts of the United States. Unlike Aetna, BlueCross BlueShield operates through subsidiaries in each of the areas it serves.

Which company is best for you will vary based on plans offered in your area and what kind of plan you’re looking for.

BlueCross BlueShield logo verified_user
#2 BlueCross BlueShield
7.7 Overall Score
3.6
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(369)
Aetna logo
#8 Aetna
6.1 Overall Score
3.2
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(146)

Overview

BlueCross BlueShield

Aetna

States Serviced
States Serviced
50
50
Time In Business
Time In Business
84 Years
167 Years

Ratings

BlueCross BlueShield

Aetna

Overall Score
Overall Score
7.7 of 10
6.1 of 10
Review Score
Review Score
3.6
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3.2
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Value for Money
Value for Money
3.4
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3.2
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Quality of Product or Service
Quality of Product or Service
3.6
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3.2
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Customer Service
Customer Service
3.5
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3.3
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Company Trustworthiness
Company Trustworthiness
3.6
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3.2
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Likely to Recommend
Likely to Recommend
5.4 of 10
3.4 of 10

Reviews

BlueCross BlueShield

Aetna

Number of Reviews
Number of Reviews
369
146
Review Breakdown
Review Breakdown
3.6
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5 star
37%
4 star
29%
3 star
9%
2 star
7%
1 star
18%
3.2
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5 star
31%
4 star
23%
3 star
12%
2 star
2%
1 star
33%

Reviews for BlueCross BlueShield

Helpful Favorable Review

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Mia miga7440

March 30th, 2020 Denver, CO DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Ive had BlueCross BlueShield for years, and Ive never had in troubles with my medical bills. Its a great insurance company and covers almost everything. I highly suggest this insurance company for you and your family.


Helpful Critical Review

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Emily

March 6th, 2020 Tallahassee, FL DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

I had their coverage under Medicaid and I was paying so much for my monthly premiums and had to pay so much out of pocket and had very limited provider options. The insurance I have now is much better and I pay less.


Reviews for Aetna

Helpful Favorable Review

starstarstarstarstar

Myken

March 20th, 2020 Salt Lake City, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

We had Aetna Insurance before my husbands employer switched to Cigna. We loved it and felt the rates were reasonable, coverage was good, customer service was responsive and helpful. We were sad to have to change providers.


Helpful Critical Review

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Deborah Kelly

June 22nd, 2020 Farmington, MO DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

This is a horrible company. I was diagnosed with cancer and after jumping through all their hoops and sending numerous letters, phone calls, and records, they rescinded my insurance after fighting with them for a year. The reasoning for the rescinded insurance was my weight!!! After paying for a year they decide I'm too fat to be on their insurance at the end of my cancer treatments.


The Final Word

BlueCross BlueShield offers plans with global coverage, nationwide coverage, individual and family health plans, and employer-sponsored health plans. It also offers Medicare.

With some of its plans, BlueCross BlueShield members can participate in Blue365® to earn rewards.

BlueCross BlueShield runs and institute called BCBS InstituteSM that works to eliminate health barriers, like access to nutritional food, transportation, and larger infrastructure issues.

Aetna also offers international health insurance plans, individual and family plans, and plans that employers can offer employees. Aetna members have access to helpful tools for managing their health care including a member account, mobile app, support groups, and health education resources through Healthwise®.

With some of its plans, Aetna offers disease management services to members with chronic conditions.

With Aetna’s employer plans, employees can participate in workplace wellness, mindfulness, GetActive!SM programs and more.

To learn more about what each company offers in your area, contact the companies directly or use their websites. Comparing these options by considering costs and coverage offered will help you know which company is a better fit for you.

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BlueCross BlueShield
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