BlueCross BlueShield vs Aetna

Kaitlyn Short
Kaitlyn Short | Senior Editor

BlueCross BlueShield and Aetna are large health insurers that offer plans in many parts of the United States. Unlike Aetna, BlueCross BlueShield operates through subsidiaries in each of the areas it serves.

Which company is best for you will vary based on plans offered in your area and what kind of plan you’re looking for.

BlueCross BlueShield logo verified_user
#1 BlueCross BlueShield
7.6 Overall Score
3.7
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(763)
Aetna logo
#6 Aetna
6.6 Overall Score
3.0
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(300)

Overview

BlueCross BlueShield

Health Plan Options

N/A

Customer Service Options

N/A

Perks and Support Programs

N/A

Time in Business

Undisclosed

Aetna

N/A

N/A

N/A

Undisclosed

Ratings

BlueCross BlueShield

Overall Score
7.6 of 10
Review Score
3.7
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Value for Money
3.6
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Quality of Product or Service
3.7
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Company Trustworthiness
3.6
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Likely to Recommend
6.3 of 10

Aetna

6.6 of 10
3.0
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2.9
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2.9
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2.9
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3.8 of 10

Reviews

BlueCross BlueShield

Number of Reviews
763
Review Breakdown
3.7
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1 star
18%
2 star
6%
3 star
8%
4 star
24%
5 star
44%

Aetna

300
3.0
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1 star
38%
2 star
6%
3 star
8%
4 star
17%
5 star
30%

Reviews for BlueCross BlueShield

Helpful Favorable Review

star star star star star

Kaylee Lapinskie

March 14th, 2022

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Review Source

I have had BCBS for several years. I have always had a good experience with them. If there is a billing error with a provider they have been quick to respond. I have been fortunate that all of provider have been on their approved list.

Helpful Critical Review

star star_border star_border star_border star_border

Luke Saunders

October 20th, 2022

What a terrible company. To start, they assigned us a PCP who is RETIRED! Wasting a month of my policy. Then I get reassigned to a new PCP, who doesn't even work as a PCP and is not accepting new clients. Can't even fix it over the phone because everyone on their member services number barely speaks english. Avoid Blue Cross at all costs.

Reviews for Aetna

Helpful Favorable Review

star star star star star

Robert C.

September 29th, 2022

DETAILS

By far the best rate on Medicare Supplemental in my area. I even got a discount through a professional association membership. Claims processing is good, and monthly account information is complete.

Helpful Critical Review

star star_border star_border star_border star_border

Fred Jezzi

November 28th, 2022

DETAILS

Regarding their customer service phone line, it is non-existent. I called to question a copay and have been on hold for 47 minutes. Maybe their plan to avoid having to actually provide customer service by not answering the phone. Absolutely unacceptable to leave an elderly person on hold for almost an hour. I guess once they have your premium you are on your own.

The Final Word

BlueCross BlueShield offers plans with global coverage, nationwide coverage, individual and family health plans, and employer-sponsored health plans. It also offers Medicare.

With some of its plans, BlueCross BlueShield members can participate in Blue365® to earn rewards.

BlueCross BlueShield runs and institute called BCBS InstituteSM that works to eliminate health barriers, like access to nutritional food, transportation, and larger infrastructure issues.

Aetna also offers international health insurance plans, individual and family plans, and plans that employers can offer employees. Aetna members have access to helpful tools for managing their health care including a member account, mobile app, support groups, and health education resources through Healthwise®.

With some of its plans, Aetna offers disease management services to members with chronic conditions.

With Aetna’s employer plans, employees can participate in workplace wellness, mindfulness, GetActive!SM programs and more.

To learn more about what each company offers in your area, contact the companies directly or use their websites. Comparing these options by considering costs and coverage offered will help you know which company is a better fit for you.

Top Choice

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BlueCross BlueShield

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