1. BlueCross BlueShield vs Aetna

BlueCross BlueShield vs Aetna

Alice Stevens
Alice Stevens | Senior Editor

BlueCross BlueShield and Aetna are large health insurers that offer plans in many parts of the United States. Unlike Aetna, BlueCross BlueShield operates through subsidiaries in each of the areas it serves.

Which company is best for you will vary based on plans offered in your area and what kind of plan you’re looking for.

BlueCross BlueShield logo verified_user
#1 BlueCross BlueShield
8.2 Overall Score
3.8
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(549)
Aetna logo
#7 Aetna
6.7 Overall Score
3.3
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(180)

Overview

BlueCross BlueShield

Aetna

Time In Business
Time In Business
84 Years
167 Years

Ratings

BlueCross BlueShield

Aetna

Overall Score
Overall Score
8.2 of 10
6.7 of 10
Review Score
Review Score
3.8
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3.3
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Value for Money
Value for Money
3.4
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3.3
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Quality of Product or Service
Quality of Product or Service
3.6
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3.3
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Customer Service
Customer Service
3.5
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3.4
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Company Trustworthiness
Company Trustworthiness
3.5
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3.3
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Likely to Recommend
Likely to Recommend
6.7 of 10
4.6 of 10

Reviews

BlueCross BlueShield

Aetna

Number of Reviews
Number of Reviews
549
180
Review Breakdown
Review Breakdown
3.8
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5 star
45%
4 star
27%
3 star
8%
2 star
6%
1 star
14%
3.3
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5 star
34%
4 star
23%
3 star
11%
2 star
2%
1 star
29%

Reviews for BlueCross BlueShield

Helpful Favorable Review

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charlotte foster

December 3rd, 2020 Roaring Springs, TX DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Blue Cross Blue Shield has been so consistent over the years. I have a chronic disease and have not had to worry about not having good coverage. I rarely have to pay for my expensive medicine and that is much appreciated. I will always choose BCBS over any other health insurance. The Healthcare Marketplace has provided access to BCBS in both Texas and Arkansas for me over the years, and for that, I am sooooo grateful. Customer service at BCBS has always been there for me as well. I definitely recommend it to anyone that asks.


Helpful Critical Review

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joseph E.

December 3rd, 2020 Indio, CA DETAILS arrow_drop_down
Value for your money
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Quality of product or service
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Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
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This is not an honorable company i had medicare. From 1/1/2016 to 5/24/2018 Blue Cross premiums were paid by a trustee in New York. I discovered on 5/24/2018, premiums still being paid, canceled policy , and was informed because another policy was paying my claims and not Blue Cross, I should expect a refund. Made complaint with DMHC. Finally received a check for $3,274.32 over payment $41,150 refund amount $3,274.32 they kept $37,875.68 for doing nothing SLEEZY


Reviews for Aetna

Helpful Favorable Review

starstarstarstarstar

Jean Warech

December 3rd, 2020 Hickory, NC

Everything I have needed, including spinal surgery, has been authorized by Aetna! After pre- authorization, Aetna has approved for me! I am satisfied with Aetna so far, as of 1 year. Very good customer service. Very friendly staff! I will stay with Aetna!


Helpful Critical Review

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duane

December 3rd, 2020 Blairsville, PA DETAILS arrow_drop_down
Value for your money
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Quality of product or service
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Customer service
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Company trustworthiness
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Aetna Health Insurance is TERRIBLE Insurance. I was forced to take them and give up my UPMC Health Care Coverage, and now I see why. If you have a choice do not choose a Aetna Health Care Plan, you will pay more out of pocket expenses. You will also spend more time on phone trying to resolve issues. It is a bad Insurance option if you have a choice save yourself a huge headache and pick a different plan.


The Final Word

BlueCross BlueShield offers plans with global coverage, nationwide coverage, individual and family health plans, and employer-sponsored health plans. It also offers Medicare.

With some of its plans, BlueCross BlueShield members can participate in Blue365® to earn rewards.

BlueCross BlueShield runs and institute called BCBS InstituteSM that works to eliminate health barriers, like access to nutritional food, transportation, and larger infrastructure issues.

Aetna also offers international health insurance plans, individual and family plans, and plans that employers can offer employees. Aetna members have access to helpful tools for managing their health care including a member account, mobile app, support groups, and health education resources through Healthwise®.

With some of its plans, Aetna offers disease management services to members with chronic conditions.

With Aetna’s employer plans, employees can participate in workplace wellness, mindfulness, GetActive!SM programs and more.

To learn more about what each company offers in your area, contact the companies directly or use their websites. Comparing these options by considering costs and coverage offered will help you know which company is a better fit for you.

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