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UnitedHealthcare

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7.0

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LAST UPDATED: March 21st, 2024

UnitedHealthcare offers Medicare, Medigap, Medicaid, and plans compatible with Health Savings Accounts (HSAs). UnitedHealthcare also offers excellent member resources.

Before purchasing a health insurance plan, it's important to know if UnitedHealthcare is good insurance. While different UnitedHealthcare plans have different premium rates and cost-sharing rules for medical expenses, customer reviews offer great insight into the quality of the insurance coverage and customer service.

Overall, UnitedHealthcare is a well-known health insurance carrier and worth considering.

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UnitedHealthcare insurance company is a health insurance provider that is owned and operated by its parent company, UnitedHealth Group. This company was founded in 1977 and, with almost four decades of experience, offers a really wide variety of health insurance plans.

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The Good

  • Customer Ratings
  • Coverage Options
  • Medicare and Medicaid
  • Short-Term Health Plans
  • Dental and Vision Insurance
  • Supplemental Insurance
  • Employer Offerings
  • Helpful Tools
  • Support for Healthy Living
  • Customer Service

Customer Ratings

UnitedHealthcare ranks in the top ten health insurance companies. This high ranking shows that UnitedHealthcare is a reliable health insurer. While it could have a higher star rating, it's star rating is average for the industry.

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Customer Review: Kimberly from Hurlock, Maryland

"United Health Care is definitely my choice for health care. All bills are quickly and competently dealt with. In addition, when I have called for more information or to check the status of a medical provider, United Health Care has always had excellent customer service. The representatives are intelligent, extremely polite and very anxious to help. Their attitudes are very positive and cheerful. They are one of the best companies in any area that I have ever had the pleasure to turn to."

UnitedHealthcare has received many positive reviews on BestCompany.com. These reviewers mention satisfaction with the claims process, provider network, and coverage.

Coverage Options

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Customer Review: CoachTrista from Englewood, Colorado

"I love the plan options I have with UHC. They are the most complete and comprehensive health care our family has ever had. They have helpful programs that can assist with finding providers and plan benefits."

Some of the plans at UnitedHealthcare are open-access, and others are in-network only plans. In-network only plans cover patient care received from professionals UnitedHealthcare has contracted with. If your preferred provider is out-of-network, you'll pay the full cost yourself.

In addition, UnitedHealthcare offers Consumer-Directed Health Plans (CDHP) options that are compatible with Health Savings Accounts (HSAs).

As is typical for the industry, you'll need to work with UnitedHealthcare to learn more about options available in your area.

When considering a health plan it's important to look at the covered services, premium rates, and out-of-pocket expenses to make sure that you find an insurance policy that meets your needs.

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Customer Review: Jordon Patton from Pflugerville, Texas

"UHC has been great for us through covering us when we had a baby and when my wife needed a new hearing device. Very widely accepted, so easy to find providers."

Common health insurance plan network structures include Health Maintenance Organization (HMO) and Preferred Provider Organization (PPO). HMO plans only offer coverage for care received by network providers. PPO plans offer more flexibility because they offer coverage for out-of-network care.

Often, in-network service has lower out-of-pocket costs than out-of-network service. You can get the most value out of your health plan by visiting in-network doctors. This will help keep your medical bills lower.

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Customer Review: Debbie Stringham from Garden City, Utah

"I'm grateful for their large director for healthcare providers. I appreciate getting a choice."

Because the cost of a health plan varies based on several factors, including the number of people insured and the kind of policy chosen, those interested in a UnitedHealthcare health policy should research plans on its website to understand more about how much you'll pay for medical services with different plans.

Medicare and Medicaid

UnitedHealthcare also offers Medicare and Medicaid plans for consumers seeking Medicare or Medicaid services. It also participates in the Children's Health Insurance Program (CHIP). UnitedHealthcare's Medicare plans include Advantage plans and prescription drug plans. Individuals seeking a Medicare supplement plan (Medigap) can also find one from UnitedHealthcare.

Original Medicare is not available through any private insurer because it is managed by the government. A Medicare Advantage plan covers the same medical services that Original Medicare does. Most Advantage plans also include qualifying prescription drug coverage, which means you don't need to buy additional coverage.

Plan offerings vary by state. Specific information regarding available plans, premiums, deductibles, and out-of-pocket expenses can be found on the UnitedHealthcare's Medicare site.

Short-Term Health Plans

UnitedHealthcare offers short-term health insurance to people under age 65. These plans are great if you need temporary health coverage. They offer low premiums and primarily cover preventive care and emergency services. They also cover care related to any new illness that you develop while the plan is in effect. Most of UnitedHealthcare's short-term plans also cover prescriptions.

Keep in mind, however, that these plans do not cover pre-existing conditions.

Dental and Vision Insurance

The dental and vision coverage at UnitedHealthcare is also good. The company has websites dedicated to both dental and vision insurance. For dental coverage, there are employer-sponsored plans, individual, and family plans.

These are great resources for individuals buying insurance and employers seeking to offer good health benefits to employees.

As far as individual and family dental plans work, preventative care is generally covered fully without a deductible or waiting period. The cost-sharing for other kinds of dental work varies by plan. Dental benefits differ for every state, but even if the dentist you want to see is out of UnitedHealthcare's network, it still has some plan options for you.

Vision insurance typically includes 100 percent coverage for an eye exam, glasses, and frames, including an option to add a scratch-resistant surface to your lenses. Other benefits depend on the individual plan.

Supplemental Insurance

In addition to health care insurance, UnitedHealthcare offers disability, critical illness, accident, and life insurance.

A few other health insurers offer similar types of supplemental insurance, so these offerings make UnitedHealthcare competitive for those interested in buying supplemental insurance plans.

Employer Offerings

UnitedHealthcare offers group plans for small businesses, large businesses, and national accounts. However many employees you have, UnitedHealthcare offers plans to meet your needs.

UnitedHealthcare's offerings vary by state, so it's best to work with UnitedHealthcare directly to learn more about your options.

Helpful Tools

Most healthcare insurance carriers offer their policyholders member resources. United Healthcare's offers competitive and helpful tools. When you enroll in a UnitedHealthcare plan, you sign up for a personal account in the online portal, myUnitedHealthcare.com.

Through it, you have access to any of the following:

  • Downloadable forms
  • Tools to help you locate a network provider (primary care doctor, mental health professional, dentist, etc.)
  • ID card resources
  • Claims management (for filing a claim and checking its status)
  • A list of the prescriptions you take
  • An explanation of the benefits of your health plan
  • A tool to estimate the costs of various types of medical care with your insurance plan before you receive treatment

Many of these features are also available through UnitedHealthcare's app.

The ability to estimate healthcare costs based on your plan and search costs by service, health condition, and doctor are advantageous. It allows you to understand costs, avoid surprises, and budget for out-of-pocket expenses like copays and coinsurance.

Through this tool, you can also view quality ratings for in-network providers. You can use this tool to find high quality and cost-effective care. This kind of tool and cost transparency is difficult to find in the healthcare industry, so its availability makes UnitedHealthcare stand out from other providers.

Members also benefit from an online glossary of medical terms, a Healthy Pregnancy app, and access to Virtual Visits (telemedicine).

Support for Healthy Living

Members also benefit from support programs that help them live healthy lives. Programs support behavioral health, disease management (e.g. heart disease and diabetes), addiction, weight loss, and fitness.

If you're eligible, you can also access UnitedHealthcare's Employee Assistance Program (EAP) to get referrals for assistance with life situations.

Many health insurers offer support programs to their members, and UnitedHealthcare's support resources make it competitive.

Customer Service

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Customer Review: Brent Bishop from Layton, Utah

"The customer service there has been very professional. The wait time has been good"

UnitedHealthcare is a subsidiary of UnitedHealth Group (UHG), which has decades of experience. Backed by this insurance company, UnitedHealthcare puts an emphasis on technology and innovation. It strongly encourages both individual and societal health.

For five years in a row, Fortune named UHG one of the World's Most Admired Companies in the insurance industry. In addition, the company won a Stevie Award in 2015 for its customer service model, called Advocate4Me. All of these facts about the company add to their overall positive customer culture.

UnitedHealthcare is dedicated to helping people. To contact UnitedHealthcare, people can use phone numbers and a tool to provide feedback to the company online.

UnitedHealthcare further demonstrates its dedication to helping its members live healthier lives and have better health outcomes with its Health4Me app. The Health4Me app contributes a lot to customer service as well.

Through its 24/7 nurse hotline, its tool to refill a prescription, and its capabilities to estimate costs and check medical records, UnitedHealthcare has removed many hassles associated with health insurance logistics. The app even allows members to let customer service know they want to be contacted-making it possible to avoid being put on hold on a phone call to customer service.

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The Bad

  • Negative Reviews
  • State-Specific Health Plans

Negative Reviews

Unfortunately, UnitedHealthcare has a substantial number of negative reviews. Having negative reviews is common for the industry. Reviewers who left poor ratings mentioned difficulty with communication, coverage, and claims denials.

As you read negative reviews, pay attention to where reviewers are from. Consider your situation and medical needs with what reviewers share about theirs.

If you're in a similar situation or in the same area, you may want to weigh concerns more as you make a decision. Even if you are in the same area, remember that UnitedHealthcare may offer multiple plans in your area, so you may still be able to find one that meets your needs.

State-Specific Health Plans

One potential disadvantage here is that some health plans and their benefits are state-specific. UnitedHealthcare's website filters its offerings by state. It's easy to see what's available in your state when you look at health insurance options online.

You should make sure that you understand the fee schedule (premiums, copays, and coinsurance), out-of-pocket limit, how the plan covers pre-existing conditions, and prior authorization requirements that are part of your plan.

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The Bottom Line

Choosing a good health insurer and finding a good insurance policy will help keep your medical expenses affordable. UnitedHealthcare is easily a recommended health insurer. UnitedHealthcare has lots of plans to choose from, which makes it easy to find affordable medical coverage. UnitedHealthcare offers health plans across the United States. Moving to a new state may require enrolling in a new health plan to ensure that the benefits apply.

UnitedHealthcare takes especially good care of its members, providing lots of resources. These include logistical forms, health education, discounts on health products, and several ways to contact a health professional for individual assistance.

The pros outweigh the cons with this health insurance company. Plus, UnitedHealthcare highly values quality and tries to bring convenience and ease to health insurance. We recommend working with UnitedHealthcare.

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Star Rating

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2.2

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558 Reviews

Review Breakdown

5 grade

32%

4 grade

19%

3 grade

6%

2 grade

6%

1 grade

37%

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Tana Tuggle Phoenix, AZ

I had United Healthcare for 5 years and I must say, I had nothing but good experiences with this company. I noticed when my primary care doctor would need authorization from the company to send me to a specialist, (nose, ear, throat doctor, pulmonary specialist etc.) I would get quick feedback, every specialist that I have seen, there was never a problem with my referrals. Since I had to see quite a few specialist, along with taking test constantly, I never had to cancel an appointment due to no referral from United HealthCare. Great Company!!!

4 months ago

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Thai78 Newark, NJ

I had the pleasure of being helped by Felicia today. This woman went out her way to help me with my issues for my 81 year old grandmother. She called the other company and stayed on the line for over 30-45 minutes until the situation was resolved. Bless This woman and she definitely deserves a HUGE RAISE!!! Thank You Again Felicia!!!

6 months ago

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Mario Martin Montgomery, TX

Unfortunately, I unexpectedly needed surgery 3 months into my insurance policy coverage. I was filled with anxiety and stress because of the surgery, and wasn't quite familiar with my insurance policy. In the past I had experienced some inconsistency with other insurance coverage, and expected more of the same. After the surgery procedure was explained, I was overwhelmed with from stress about whether my insurance would cover the expenses. Once I arrived at the hospital, I was assured by the staff that not only would my surgery be conducted by a experienced surgeon, but my medical cost would be covered by United healthcare. I was visited by a representative of UnitedHealthcare representative, and my policy was explained to me with patience, empathy, and caring professionalism. I had never had to be concerned about my UnitedHealthcare policy again!

2 years ago

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Kimberly Hurlock, MD

United Health Care is definitely my choice for health care. All bills are quickly and competently dealt with. In addition, when I have called for more information or to check the status of a medical provider, United Health Care has always had excellent customer service. The representatives are intelligent, extremely polite and very anxious to help. Their attitudes are very positive and cheerful. They are one of the best companies in any area that I have ever had the pleasure to turn to.

3 years ago

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Eddie Rios Ogden, UT

United Healthcare is impressive. They just care and treat all of their customers as they would themselves. I experienced first rate customer service through minor issues that were not their fault. Yet they took ownership and just made things better. You can't ask for better from the healthcare industry. They are an example of what can work well.

4 years ago

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Jerry Dalferro

I have the most Respect for United health care, they have exceeded my expectations in all my contacts with them. When they don't know the right answer they will go to great lengths to call my PCP. or someone in the internal to their co. Until I am satisfied. I have been dealing with two of My Parents (Higher Rated) Companies and they don't convince me that they Care one way or the other about them.

7 years ago

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Vanessa Butler Columbia, MO

I would recommend this insurance to anyone receiving government assisted income. No copays rewards that send you gift cards for taking care of yourself. Benefits, more than you could imagine. And I got my dentures and UHC paid for everything!!

2 years ago

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Rik Fremont, CA

Just got off the phone with a gentleman named Paul... I have never been treated with more respect or had someone go through the incredible effort that Paul provided me with, thank you for your help and extraordinary kindness...

3 years ago

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Scott

I had lung cancer and they truly took care of me from the beginning of my journey to the end. They continually followed up with me and made sure I understood what was to come next. At times it took a while to get an appointment but communicated along the way.

4 years ago

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janice

They call many times to determine if there is anything they can help you with. They have become more knowledge able as to what seniors need and want. The now offer medical response items free. The offer many services either free or for a minimum feel. The call and tell me about services that I might not know about.

4 years ago

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Carnan Fort Collins, CO

My husband's company used United Health Care as their insurance for many years and we were overall very happy with them. My favorite service was a program they developed called, REal Appeal. It was a total weight loss program complete with behavior, nutrition and exercise. It was such a great program and I felt grateful to be able to be enrolled in this program for free.

2 years ago

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Sirdriz77 Fairfield, CT

I had United health care through my former employer and it was great. I had coverage when I delivered my first child and everything went smoothly with all of the hospital charges. There were no surprises and it was easy to add her to the policy. This was probably the best health insurance I had with the least amount of hassles and I wouldn’t hesitate to go back if I had another opportunity.

2 years ago

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Cynthia Putnam, CT

I like United Health Care because it fits us better than any other health insurance. They are cheaper than the other health insurance but that doesn't mean they are bad. They have actually been very good to my family. The rates for prescription and health insurance is better than what I was paying for with other companies. They have co-pays that are very compatible to other companies.

3 years ago

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Dustin Marx Brighton, CO

We have had United Healthcare insurance through our employer for many years. We had a PPO plan for many years and have had a high deductible plan in recent years. One of the biggest advantages of United Healthcare has been its large network of providers that accept it as insurance. The myUHC.com website makes it fairly straightforward to see one's insurance claims and to look up in-network providers.

4 years ago

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kristin Gneiting Pleasant Grove, UT

I have UnitedHealthcare and it has worked great for me and my family. There is a high deductable, but this supplemented through work and my HSA. They do all of the needed checkups and preventative care that I need. When I do need care, there is an extensive list of doctors available and they are easy to work with if I need to go to a specialist. The claims are easy to process, and I can track things online, even the results of my exams and visits.

4 years ago

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Mary West Jordan, UT

United Healthcare has been a great insurance. I've always had great experiences with their phone representatives whenever I call with a question. I've never had trouble finding a doctor that I want to see on their list of providers. We didn't necessarily choose them for our health plan because it came from my husband's work, but I don't have any complaints!

5 years ago

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Kim Millett Lindon, UT

My husband is a computer programmer for a large company and United Healthcare is our provider. We have found them very reasonable. We have six children and have had a variety of medical issues. We have found that they have paid all the claims promptly. They have always been great when we have called in with questions. Our Doctors have always accepted this insurance.

5 years ago

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jamee emens Scottsdale, AZ

I have been with UHC for about 18 years. We have great coverage! Their website is easy to navigate, and claims are easy to submit. They offer a generous mental health program which is incredible.

1 year ago

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Chevvie Grass Valley, CA

It is committed to wellness care with frequent articles on health self care and a biannual home visit with an NP, PA or MD to do a thorough health evaluation and make recommendations for habit improvements.

3 years ago

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Carolyn Redfearn

They have always been there for me.. They have never questioned my bills, and have extra perks for me. I have beenwith United Health Care for years, and and so thankful to have an insurance company like them.

5 years ago

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in the middle

I love, love this insurance coverage. Their customer service is excellent, their nurse hotline is something every company should have. The only thing they could do better is pay me for participating.

5 years ago

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Terra Eagle Mountain, UT

United Healthcare is by far the BEST insurance we have been on. My husband's work is changing to another company and I have done nothing but cry about it. I would love nothing more than to stay with them until I die!

6 years ago

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Bx Chick Yonkers, NY

I have had United Healthcare through the years and have had awesome coverage and great customer service. They have provided coverage for medications that some of the other companies would not. I recommend them to those who have diabetes or high blood pressure because their prices affordable.

2 years ago

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Chris Milke Olney, MD

United has been our provider for years. Online access to claim history is great. Suggest updating amount due as it often doesn't reflect payments made by the patient (that were made directly to the physician's office or lab).

3 years ago

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Melanie J Presley Seattle, WA

Having a nurse come to check on me 1 a month or every 3 months is great. Now my 80 year old father has United also and he loves them too. Answers to all our healthcare needs is fast and discreet and they help my dad with all of his healthcare needs.

3 years ago

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Cassandra Slatton Tuscaloosa, AL

UnitedHealthcare is my current insurance provider for myself and my children. I’ve had nothing but good experiences with this company. My benefits are affordable and any time I need something explained to me, customer service is always willing to help.

3 years ago

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Pika Linderman Las Vegas, NV

It's easy to find good physicians in network with United Healthcare, both for primary care and specialists. Despite multiple options through my job I choose United Healthcare every year because of the quality of the physicians in their network.

3 years ago

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Natalie Drewery ,

We've had UnitedHealthcare insurance for a long time now and have been really happy with the coverage and customer service. We unfortunately had a terrible experience with a hospital and the customer service rep was so patient and helpful with working to get things figured out.

3 years ago

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Dorothy Omaha, NE

I have been a UnitedHealthcare customer for 2 years and highly recommend this reputable company. I was enrolled in their student health insurance plan and the plan's details were easy to understand, the plan was accepted at all of my providers, and customer service was always helpful!

3 years ago

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Dali Dallas, TX

I was with UH a long time ago, and I never had any trouble finding providers that would take it. I was paying out of pocket for my own insurance, but also worked for companies that chose to use UH for their group plans. It’s a solid company.

3 years ago

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Jennifer Wilson Pleasant Grove, UT

We have been very happy with our health insurance. We have been well taken care of. Thank goodness we have not had major health issues. We take advantage of regular check ups and immunizations. We have had some visits to the ER.

4 years ago

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Kimsreview Atlanta, GA

I have had Unitedhealthcare for over 10 years. I am very happy with the plan and the customer service. They don’t deny everything and don’t have too many things that need prior authorization so it is much more about making sure the member gets the healthcare they need.

4 years ago

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Syl North Port, FL

Member of United Health Care from 2003. United Health Care has very good insurance. I can pick my own doctors and that’s a good thing for me. I find it easy to get my medications at many pharmacies. United Health Care is being more accepted in Urgent Care places and most Hospitals.

4 years ago Edited September 14, 2021

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Anne Tallahassee, FL

I love my insurance, especially with Obama Care. Very affordable for a college student. My primary doctor, specialist, and prescriptions are very inexpensive. I do not need a referral to see a specialist. And almost every doctor that I like/want accept my insurance. The customer service people are also very nice and helpful.

4 years ago

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Claudia Soto Park City, UT

I have been a UnitedHealthcare client for a while now and they have great coverage and great providers. I wish I would have switched over sooner. I recommend for any family who wants to have a wide array of services to sign up for United!

4 years ago

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Reese Pleasant Grove, UT

United Healthcare is what I have right now. I like that they try and do preventative care and take care of that for me. It is easy to find an in network doctor and I also like the online access to the results. easy to use my HSA with it as well.

4 years ago

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Rochelle Thompson South Jordan, UT

We have had united healthcare. I have had an excellent experience with their customer service. They are prompt with my requests for lists of providers. Payment of claims has been excellent. We have been able to get the doctors that we have needed.

5 years ago

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Lydia Arnold Alpine, UT

We have never had a bad experience with United Healthcare. Our claims are taken care of as they should be and we think our coverage is very fair and adequate. When I've had to call customer service for billing inquiries, they've been very helpful.

5 years ago

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Kimberly Maddock Pleasant Grove, UT

We have had United health care for over 5 years and they have been great. Their customer support is great with our claims or to answer any questions. They also have been easy for our providers to contact and get any information that they need.

5 years ago

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William South Jordan, UT

United Healthcare was the best insurance I have ever had. They covered everything I needed them to with no questions asked. They are accepted everywhere and their customer service is exceptional. I would recommend this company to anyone looking for insurance.

5 years ago

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Lesa Burgess Pleasant Grove, UT

I love UnitedHealthcare. We had to see a doctor in a different state and because of my great insurance with them, I was able to see the doctor and have a procedure done all in network. It was such a relief that I was covered. I also love my prescription insurance with them. Saves me a lot of money.

5 years ago

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Michele Dezuzio St Louis, MO

I really enjoy contacting my Healthcare company. They go above and beyond to help me find the care I need. I recommend them for insurance needs.

10 months ago

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Aricel Westfall Slocomb, AL

Super helpful. The lady I was emailing to set up my new insurance was incredible helpful and made the process so easy. I simply told her what I needed and she was able to set everything up for me.

2 years ago

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Rod Jorgensen American Fork, UT

It’s very easy to work with and user friendly. I can find what I need to know about anything I am looking for and in very little time and for me that’s what I need when I have to get going.

2 years ago

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Ron Thurgood Denver, CO

I have had UHC for 15+ years. Overall, I have been happy with the experience. We have had babies, many surgeries and just general care. I have not had many issues with claims or the processes.

2 years ago

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daphjohnson Saratoga Springs, UT

I have loved United Health Care! They have a lot of providers and offer great plans for me and my family. After dealing with hip surgeries, car accidents, ER visits, and pregnancies, they always take care of us.

3 years ago

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CoachTrista Englewood, CO

I love the plan options I have with UHC. They are the most complete and comprehensive health care our family has ever had. They have helpful programs that can assist with finding providers and plan benefits.

3 years ago

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Brendon Haacke Kuna, ID

UHC has been solid and consistent. Claims are processed efficiently, correctly, and no need to fight for what is covered or not. They are much better to deal with than Blue Cross.

3 years ago

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Hailee Coleman Columbia, MO

I had knee surgery, and this insurance saved my parents so much money! Did not owe a penny after my 25,000 dollar surgery. Just paid copays for physical therapy! Overall amazing insurance!

3 years ago

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Rob ,

We have been with UHC for 4 years with our company and I have been extremely impressed with their service and handling of claims. Customer service and sales are very efficient and easy to work with.

3 years ago