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Kaiser Permanente

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6.4

Overall Score

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LAST UPDATED: January 11th, 2023

Kaiser Permanente was founded in 1945. It is a nonprofit health insurance provider with years of industry experience. It offers employer-provided plans, Medicaid, Medicare, charitable health insurance, and other private insurance plans. Kaiser Permanente's plan selection makes it easy for people to find good health insurance. Its plans are available in eight states and Washington, D.C.

Kaiser Permanente offers quality patient treatment and care through its networks, which also makes it a good option. Kaiser Permanente health insurance plans provide insurance coverage at Kaiser Permanente hospitals and clinics. Each Kaiser facility is staffed with high quality health care providers including primary care physicians and specialists.

Members can receive several different kinds of medical care and treatment at one medical center, which makes receiving health care treatment convenient. This offering makes Kaiser Permanente stand out from other insurance providers. While some may find the restriction to receiving care only at a Kaiser Permanente Center, it is helpful if there's a Kaiser Permanente clinic or hospital in your community.

View Kaiser Permanente Reviews

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The Good

  • Positive Customer Reviews
  • Easy to View Plan Options
  • Variety of Health Insurance Plans
  • Charitable Health Insurance
  • Unique Provider Network Approach
  • Member Services and Resources
  • Additional Tools and Perks
  • Customer Service

Positive Customer Reviews

A majority of Kaiser Permanente's reviews are positive. Reviewers mention good experiences with care providers and the convenience of working with Kaiser Permanente.

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Customer Review: Vicki from Clearwater, Florida

"I was with them for years and I really loved them. All your doctors, hospital, tests, specialists and medications are Kaiser and in their facilities. You should check for your nearest Kaiser hospital/medical center first because most of your tests are done there. But being all in one it is incredibly easy to get everything you need done. The web site is also really good. You can check your appointments, test results, re-order prescriptions very easily."

Easy to View Plan Options

The plan selection at Kaiser Permanente is quite admirable. Kaiser Permanente won't require you to give out personal information like your date of birth or parts of your medical history to get even the most basic information about its insurance policy options in your area.

You just say whether you are turning 65 during the year, whether you get insurance through an employer, and whether you are looking for a plan for yourself or for a group. Then you input your zip code to see health insurance options in your area.

Getting the cost information for a plan will require further research because the monthly premium depends on several factors, like age. But the initial questionnaire will give you access to brief descriptions of the types of plans available and the overall coverage you can expect.

Variety of Health Insurance Plans

Kaiser Permanente offers individual, family, and employer-provided health insurance plans. Employer-sponsored plans help employers add value to their employees' benefits package.

Kaiser Permanente also offers Medicaid, Medicare, and charitable health insurance to individuals who qualify. It also offers catastrophic plans. Some Kaiser Permanente plans are compatible with Health Savings Accounts (HSAs). An HSA allows you to save pre-tax dollars to use to pay for medical expenses. Funds in your HSA roll over year to year.

Employers interested in adding vision and dental insurance to their employee health benefits can offer dental and vision insurance through Kaiser Permanente.

Premiums, coverage, copayments, coinsurance, annual out-of-pocket limit, and annual deductible, of course, depend on the individual plan. Before purchasing a health insurance plan, it's important to understand the full cost of the plan, which is not just the monthly premiums. In some cases, it may make sense to pay higher insurance premiums to have lower out-of-pocket expenses.

Charitable Health Insurance

Kaiser Permanente also provides charitable health coverage for low-income individuals who don’t qualify for public health insurance or have access to private health insurance. This offering makes it stand out from other health insurers.

Kaiser Permanente provides subsidies on premiums for these plans and additional financial assistance for out-of-pocket costs when care is received at Kaiser Permanente facilities for covered services.

These plans are available in California, Colorado, Georgia, the Mid-Atlantic (Maryland and Virginia), and Oregon. The name of the Kaiser Permanente’s charitable health coverage is different in each region

Unique Provider Network Approach

As you consider Kaiser Permanente medical insurance plans, keep in mind that it does not offer typical network structures, like Health Maintenance Organization (HMO) or Preferred Provider Organization (PPO) plans. Instead, Kaiser Permanete has its own facilities and providers for patient care. Care received elsewhere is not covered by the insurance provider. If you're interested in a plan with more typical network structures, consider other health insurance companies.

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Customer Review: Fay Falatea from Kaneohe, Hawaii

"Me and my family have been insured by Kaiser Permanente for 13 years. The Drs I had were great and customer service from the receptionist was always pleasing. Was sad when I had to change to another insurance."

You should also consider the coverage offered by a plan before finalizing enrollment. Most plans fully cover preventive care. See what the coverage looks like for other treatment, care, or services you may need.

Member Services and Resources

Kaiser Permanente members have access to some great benefits, like an online member portal, mobile app, and glossaries of terms. My Health Manager is the name for the online member portal through which you access your account. Through My Health Manager, you can

  • View the benefits of your health plan
  • Make a payment
  • Download a form you need
  • Set up (or change) a date for a doctor's appointment
  • Email your primary care physician or specialist about a minor question
  • View your medical record

Extra abilities like viewing your medical records make this member portal, even more, personalized and convenient. Plus, members can benefit from Kaiser Permanente's mobile app that allows you to do many of these same tasks.

For members, there's also a dedicated FAQ section that gives you answers to questions you may have about getting an ID card, looking up a Kaiser doctor, and paying a bill.

There is also a dedicated member phone number to contact as well. Kaiser Permanente eases not only logistics but also health care education. Members and nonmembers alike can use Kaiser Permanente's glossary of health care terms, which might come in handy when shopping for a plan, learning how to use your benefits, looking up a provider, and more. Resources like these make the company more transparent and customer-centric.

Additional Tools and Perks

Kaiser Permanente offers many of the same added advantages that other health care insurance companies offer: discounts on health-related products, education about health care as an industry, and a mobile app. These added perks demonstrate Kaiser Permanente's dedication to supporting its members' health and well-being. Each company that offers these additional features puts its own twist on these features, and Kaiser Permanente is no exception.

The mobile app for this company is called the Kaiser Permanente Mobile App, and it allows members to do many of the same tasks that the member portal does. These include contacting your doctor, making a payment, finding a health care providers and medical offices, and viewing your medical history.

Kaiser Permanente has a lot of different discounts as well. Some of these are for fitness club memberships and for massage therapy. In addition, Kaiser Permanente has a wealth of information in its health guide.

Kaiser Permanente also offers health classes and healthy lifestyle programs to help people live healthier lives. If you're trying to make a healthy change in your diet, if you're trying to quit smoking or lose weight, or if you're struggling to manage a chronic illness, these resources would be helpful for you.

Customer Service

Kaiser Permanente values high-quality care. The company website is very helpful, with lots of details about the types of plans Kaiser Permanente offers, member resources, and ways to make the most of the plan benefits.

Kaiser Permanente also makes it possible for customers to get help in either English or Spanish as well.

Flexibility is found in other areas, too. With a health plan here, you can switch doctors at any time and use the find a doctor tool to find a different Kaiser physician. Kaiser Permanente has millions of members. With so many customers to serve, the company has developed a wide selection of resources. The company is transparent about its health plans. It makes navigating the member portal easy and intuitive. Kaiser Permantente anticipates customer questions well.

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The Bad

  • Negative Customer Reviews
  • Service Areas
  • Limited to Kaiser Permanente Hospitals and Medical Centers
  • No International Health Insurance

Negative Customer Reviews

Kaiser Permanente has also received a high percentage of negative reviews on BestCompany.com. A high proportion of negative reviews is not uncommon for health insurers. However, consider issues found in reviews as you decide whether or not to buy a health plan from Kaiser Permanente.

Reviewers who left 1-star reviews on BestCompany.com shared difficulties with claims payments and dissatisfaction with care received from Kaiser Permanente's providers.

Service Areas

One major limitation of Kaiser Permanente is the span of states that Kaiser Permanente can work with. This company limits itself to just several states out of 50, which means its health plans aren't even an option for you if you live outside of these states. If Kaiser Permanente's plans are not available in your area, you'll need to consider another insurance company.

Limited to Kaiser Permanente Hospitals and Medical Centers

Unlike most health plans that allow enrollees to choose the provider network structure (PPO or HMO), Kaiser Permanente plans only offer coverage for its hospitals and medical centers.

If you prefer to have more options when choosing a physician, you may want to consider another insurance provider that offers out-of-network coverage with some of its plans.

No International Health Insurance

Unlike some of Kaiser Permanente's competitors, the insurer does not offer international health plans. If you are looking for an international health plan for your company or yourself, you'll need to find another health insurance company.

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The Bottom Line

Kaiser Permanente is a great company for health insurance because of its industry experience and plan offerings. It offers many different types of health plans, including group plans for employers to offer employees, plans for individuals and families, and charitable health insurance for those who are not eligible for Medicaid but also can't afford to purchase their own health insurance plan. Kaiser Permanente also offers dental and vision coverage, and good member resources.

For specific information on plans, insurance premiums, and out-of-pocket expenses in your area, contact Kaiser Permanente directly or visit its website.

In fact, the main reason you may not want to use Kaiser Permanente's insurance might just be that you don't live in a region that this company services. For that reason, Kaiser Permanente is admittedly more limited than some competing insurance carriers. If Kaiser Permanente's medical facilities are not convenient to you, you may want to consider another insurer for purchasing health coverage.

If you want more flexibility when choosing care providers, you may also want to find an insurance company that offers out-of-network coverage.

Depending on the type of coverage you're looking for, Kaiser Permanente's plan details might not match up either. However, Kaiser Permanente members benefit from great member services. These include an online portal to manage your health plan, a mobile app, and discounts on health-related products. You'll experience these excellent benefits when you buy a plan from Kaiser Permanente.

For the right customers, this company offers transparency and a common goal to keep you healthy, both of which build trust.

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Star Rating

2.7

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315 Reviews

Review Breakdown

5 grade

27%

4 grade

11%

3 grade

7%

2 grade

8%

1 grade

47%

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Kad

Billing department. Never contacted me. Tried to pay bill online but it's not my insurance. Hospitals were full so ambulance has to take me to Kaiser. Staff was really nice and professional and I was really considering switching to them but after they sent me to collections, that won't be happening. I was able to send some payments online but I wrote a note staying I was on disability and would have to make payments when I can. I actually couldn't afford any payment but they didn't care and sent me to collections when my credit score was going up. So angry. Good old America. If you're rich, you can live but if you're poor...forget about it. I'll stick to my Pacific Source insurance

4 weeks ago

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Linda Cumming, GA

This choice was a complete waste of money and time. The Doctor pushed a pelvic exam on a 63 y/o sexually inactive for 20+ years female with GI and Cardiovascular issues. Never did I even have so much as an EKG and was never sent to a Cardio or Gastro Doctor the entire year. I won't even go into the non care of my arthritis pain or dermatology issues that were also completely ignored. Also in Forsyth County their offices are inside the hospital with their own pharmacy that over charges and right next to the Infectious Diseases office. In this time of Covid that really skeeved me out too. I would not choose them again, and I hope I never run into that lazy doctor either. Terrible "Insurance".

1 month ago

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Teri W Portland, OR

Someone is always available.. advice nurse, urgency care, virtual appts even at midnight when the kids always get sick! Believe me, kaiser gets an undeserved bad rap. I have used other insurances throughout my life and having to wait for treatment approvals, dr visits,, not getting a call back, being forced to go to the office for obviously simple issues is a waste of my time and the office’s, getting seen by a NP instead of when you thought you were seeing the doctor is a common practice on the outside. If you don’t care for your provider you can change, no questions asked. The old days of medical care are gone so get over yourself. You have to be your own advocate. I believe Kaiser is much more progressive in promoting good health, allowing pt participation, and innovations. Most services are contained in clinics.. pharmacy, X-ray, lab. So convenient and quick. No need to drive to various offices or to make appts for routine tests is a blessing. When you are sick u don’t feel like driving all over town! My primary care physicians have all been great, yes, they do retire, move, get promoted but you still get continuity of care. Your chart is available to every care provider. No need to start over when the dr changes. Cost is another benefit. You are getting more for what u pay. 24 hr availability, convenience, all in one location care, easy referrals to specialists, no waiting for approvals and then getting denied. Kaiser drs can concentrate on providing care rather than fighting with insurance companies. The drs also don’t see drug reps who barge into drs offices to dole out freebies, samples, etc. You don’t have to wait while the dr visits with the drug pushers. I’ve worked in private drs offices and see drug reps wasting the drs time a lot! Kaiser practices evidence based medicine.. no gimmicks, voodoo treatments or “the latest unsubstantiated” therapy. You are not their Guinea pig. I love my provider and Kaiser.

6 months ago

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Mijanur Rahman Walnut, CA

If you have options, stay away from Kaiser Permanente. They make it extremely difficult to access care. You can't schedule a same day sick visit. They limit the immediate in-person care to the Urgent Care, which is available in only select locations. You show up in these overcrowded Urgent Cares, you are either turned away because they are already full or you wait for hours before receiving any care. Don't bother showing up in their emergency room either. If you want your care only in phone or video visit, KP is for you.

2 months ago

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Linda Walker Fairfax, VA

Kaiser physicians are great. Their billing department should be fired!! They said they could not accept a payment through my bank and I should pay by credit card. Now they have taken BOTH payments and have BILLED ME AGAIN FOR THE SAME INVOICE!!!!!

2 months ago

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Daryl Yancey Palmdale, CA

I gave KP 1 star because once in a while you DO get a doctor who is actually competent. Trying to reach the doctor is practically impossible due to the copious amounts of red tape provided by their poorly designed automated phone service, and overworked employees who don't really know what they are doing, don't give a $#!t, and keep transferring you to different departments before you ultimately get hung up on. Average time on hold is 45 minutes in S. Cal. Most of the doctors are foreigners with accents so thick you can't understand them even if they took their useless covid masks off. Then there are the nurses that give you printouts for the WRONG pre-surgical procedures the patient is supposed to follow. KP exists for the sole purpose of turning a profit and couldn't care less if their patients "Thrive" or not.

2 months ago

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Rainbow OK

Terrible! If my son had been born at kaiser he wpuld have died. Thank God I had BCBS insurance then!!! I wish i lved in one of tge reguons kaiser shut diwn. Kaiser is BAD, wrong info in medical records, inclyding location of major surgery, no care, robotic unskilled, lacks professionalisn

1 month ago

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Shirl Sheridan Seattle, WA

The first Lie! You can choose your own provider. Not! I have been with kaiser for 2 years. I have not seen a Dr more then once! I couldn't even tell you who my Dr is. Takes months to get an appointment. If you need seen sooner, you hear oh go to urgent care. I really should have changed insurance, but I keep thinking things will get better.

1 month ago

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Tom Newnan, GA

Kaiser doctors are good but if you dont live close to downtown atl you have to drive an hour to get to specialist or a hospital I live in newnan and it is a pain to see anyone but primary care physician.

2 months ago

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Carlos M. Hercules, CA

Kaiser Permanente is a great hospital to go. they take care of you really well. they keep up with you on any issues on health problems you have. you can get your prescriptions in as little as 30 minutes after your appointment. They have affordable insurances, but some of them do have high deductibles.

3 months ago

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Nooshin M Vista, CA

am having severe back pain since last February, God knows how many months it took Kaiser to schedule me to see Pain Management and physical therapy. Finally they agreed base on my condition to do pain block and I have been waiting two weeks for them to call and schedule me for procedure. They called me this morning at 7:15 am and I missed the call and once i called back they told me I have to wait till next week. I am so pissed off. If you file complaints it takes them 3 months to respond and they send you bunch of papers which takes you hours to read … horrible service I can’t wait to reach 65 and get different health insurance and I am am encouraging my husband and my sister both to leave Kaiser in 2023

3 months ago

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W Kelly New York, NY

Based on experience in the Washington, DC metropolitan area. I've been a KP customer for more than 25 years. The medical services have been outstanding. Fortunately, my family has great genes and has been generally healthy, overall. The only issues I have observed is an apparent long-standing lack of ability on the IT/IS side of the house. On-Line applications like pharmacy and bill pay work poorly. I've never been able to pay on-line for co-pays that were for some unknown reason not collected from family members at the time of service. The mobile application either hangs or entry fields are missing or are non-responsive. Correct passwords sometimes do not function. The pharmacy shows items available for refill when they are not. "Your Prescription Is Ready" notifications that were filled in person are texted hours after they were picked up. I refilled last night at 11pm and was notified at 8am that this prescription was ready. Pharmacy app is apparently unable to discriminate between controlled and non-controlled prescriptions, although they are handled differently. Other communications from Kaiser seem to work well.

11 months ago

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LCC Vallejo, CA

When my family and I were living in the Bay Area, we used Kaiser as insurance and I love that we can schedule our own appointments online (we have an option to call to schedule) or you can do it yourself (I prefer this) - you can also see your doctors schedule and availability (usually, if I wanted an appointment the same week, like today is Monday, majority of the time, I could get a Wednesday appointment or earlier). Anyway, I also gave birth to my daughter at a Kaiser hospital and I had a great birthing experience and stay (my daughter was born at 35 weeks) so we stayed a few extra days. Fast forward to now, we recently moved back to the place where I grew up (not in California, anymore) so we had to unfortunately give up our Kaiser insurance and go with whatever was available at our location. Scheduling alone, I cannot do it on my own and I scheduled yesterday for a yearly checkup & yesterday was June 19th, my appointment is July 19th. What in the actual...? I also got my hearing tests done with Kaiser and got my hearing aids from them (unfortunately, no insurance covers the cost of hearing aids since it's considered cosmetic) - I wish Kaiser would fix this especially for people who have hearing loss (trust me, no one wants to spend $3500 on hearing aids, and for sure we don't consider it cosmetic to be wearing hearing aids or to even own them!) That is my only negative thing, I feel that Kaiser could at least give a 50% discount on them. I basically had to use my travel savings for my hearing aids because they didn't even have monthly payments available. I do miss our Kaiser insurance and just having everything in 1 location - we lived nearby a Kaiser hospital so we got everything done at that location, only time I went to another location which was only 3 miles away from the hospital was when I got my hearing tests done and did a fitting for my hearing aids.

3 years ago

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Roberta C. Mableton, GA

I'm in my 60's and have been covered by Kaiser for almost 20 years. I can think of only 2 occasions when I received substandard treatment, and it was related to Kaiser referrals to locations outside of their own facilities. I am very cost conscious and budget-oriented. I don't like to play Russian roulette with health care costs because I can't afford it. I need to know covered/uncovered expenses beforehand, so I can make good decisions about discretionary care. Kaiser health plan details are laid out in an understandable manner that manages my expectations. The only missing ingredient is how much a procedure costs to calculate my portion of the expense. I can call Kaiser to get the info, or some procedure expenses can be accessed through their member web site after login. Kaiser is continually upgrading their computer systems for members to access more of their health info on-line. Some of the things I've done in their system is make an appointment, emailed my doctor, checked test results (blood test results are generally posted within 24 hours, so I can see the results even before the doctor!), ordered prescription refillls , etc. I like Kaiser because "rooftops" come with their health plans. Their closest location to my home is their Cumberland facility. I don't have to worry about in-network or out-of-network. Everybody at their multiple Atlanta metro Kaiser building locations are employed by Kaiser, which translates to in-network care. I don't have to shop for any doctors because Kaiser employs primary doctors, specialty doctors, and even vision doctors. I just wish they had a dentist!!! Although I've never had to deal with a serious illness, I do have a couple of non-life threatening chronic conditions that need minimal attention. Whenever I experience an acute illness, I call Kaiser and they get me in to see their doctor or intern the same day. If unable to do so, I always have the 24/7 option to walk in to their new Town Center emergency care in Kennesaw. It's setup like a hospital. I used it once on a weekend. Each exam room includes a hospital bed, so if necessary, they can keep you overnight. I think they are equipped to handle all emergencies except for surgery. I have confidence in the Kaiser doctors I've encountered and feel like they give me excellent care. Whenever I visit, they document their diagnosis and care instructions on their computer during my exam. When I leave, they print a copy for me, so I don't have to remember what they said and all the things I need to do to remedy my illness! (They are a little pushy on preventive services, but they do respect my choices in that regard.) I've observed positive changes in Kaiser resulting in continual efficiencies. Appointment check-in is quicker with each visit to the point where last month, I used a kiosk to check-in. The staff is friendly and service-oriented and very conscientious about "wait times". It's time for me to make a choice for 2019 health care coverage. The cost of Kaiser coverage for my situation (I've been buying through healthcare.gov ie the affordable care act) is substantially higher, which has put me in the shopping mode. I'm stymied by the PPO providers like Ambetter and Blue Cross regarding in-network/out-of-network. If I'm in an ambulance being rushed to the nearest hospital, I won't have control over "networks" and I don't want to go bankrupt over something outside of my control. Effective in 2018 Kaiser is using Emory Hospitals in their network. In the past Kaiser provided coverage at any emergency facility until it is feasible to transport me to "their" hospital. I'll need to recheck that element, as it is a valuable component, which will influence my 2019 coverage decision. Typing this review has been therapeutic in consolidating my thoughts about Kaiser. I didn't realize how much I appreciated them until I wrote this review. It sounds like I've talked myself into another year of Kaiser coverage, but will continue to research other options for a few days to be sure I've done all my homework. It has been most helpful for me to read reviews for other health care providers on this Best Company site, and I hope you get that same benefit from my review. I hope I live to see the day where everybody gets the same good care across the board without this painful annual process!

4 years ago

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Sam Rocklin, CA

Kaiser is THE WORST medical system EVER! You can't talk to your doctor, everything has to be by email and dealing with a middle man. You wait and wait for a reply. Everyone passes the buck as no one wants to help. You can't just reach your doctor and have a conversation. You have to wait on hold for 30 minutes for someone to take a message.....Using a middle man always gets things wrong and there's no conversation there. The doctors we've encountered are completely lazy and try to pass every problem on to a different doctor. My loved one was in a medical emergency which we didn't realize as we spent FIVE days of calling over and over for advice and asking why the doctor won't respond! The patient ended up in the ER and got admitted. The doctor saw the patient there and apologized-that's nice but it doesn't help. They could've died from no one wanting to do their job. Horrific system. If it's cheaper I guess you get what you pay for.

4 months ago

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Alyssa Petersen Renton, WA

I have been with Kaiser formerly known as Group Health for over 40 years. For the first time ever I have misplaced my Multiple Sclerosis Medication. I called them and they said I needed to complete a police report for lost medication. I did that. They then informed me I would be responsible for the cost since Kaiser insurance does not cover lost or stolen medicine. They said they cost would be over $9K! I can't afford that. The caveat is if I go off the medicine for 14 days I then need to be monitored for six hours upon my first dose again. The pharmaceutical said they would send me an emergency dose out for free once I got the prescription from my pharmacy. Kaiser said they will not do that because then it voids my existing prescription. Mind you, I was diagnosed in 2002 and this is the first time I have EVER "lost" my medicine. I think I may have thrown it out on accident. With MS, it's easy to be "spacey" when tired. The bottle also was extremely light. I am livid. I know run the risk of having an MS exasterbation, not being able to care for kids and work. I have to wait over two weeks to refill. This has proven Kaiser does not care about their patients. I have always stood up for Kaiser but I will never recommend them to anyone after this.

4 months ago

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Lynsey Burnett Atlanta, GA

On the HMO plan they rarely are able to see kids on the same day. Locations are spread out so you may have to drive an hour to get an appointment on the same day or next day. If you decide to got to an external Dr and cover the cost out of pocket you can't take a prescription to kaiser to get it filled. Their Dr has to write the prescription

4 months ago

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Zenilda Janofsky Olney, MD

I have been with Kaiser for about 24 years. I used to love it ! Never had problems with prescriptions and appointments. BUT lately it has been a nightmare! No appointments available for at least a month of waiting! I recently tried to make an appointment with any gynecologist ( mine was not available for months) because I had a vaginal infection . I had to call customer service many times only to get an appointment 1 hour away from my house! I had to treat myself with over the counter medication because I couldn’t make to the appointment due to the distance! The app appointment tool used to be perfect. I was able to schedule an appointments within a week or days with no problem. NOW it seems impossible to get an appointment with any doctor! I have called many times to complain for the past year, but it only seems to be getting worse and worse! It seems like a third world free health care insurance where you have to wait months to get an appointment! I have no idea of what is going on, but their services are going down hill!!!! SADLY , after 24 years, I feel obligated to leave Kaiser! I’m changing to another insurance this year due to the lack of care I’m receiving from Kaiser 😢 They went from a 5 stars to 1 😢

5 months ago

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Tino Ze , FL

Have been with Kaiser since i've been in the United States, so 17 years. Have not had an issue with them. Perhaps because I do not have any pre-existing conditions and just need basic health care. I love how they are easily accessible. When I lived in MD Kaiser was just 13 minutes drive and now I'm in VA, its a 20 minutes away which is not bad. Signing up is easy. You can pay your premiums through their website. Premiums are a bit pricy but that's like that with all insurance providers. You can get your test results quickly and also you can easily check them online. If you need records of your past medical visits, including immunizations, they are all available online and can be downloaded via PDF.

1 year ago

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Janice Tucker Pinole, CA

I've been with Kaiser for over 30 years. they have taken care pf all my health needs including routine medical care, HBP and diabetes, spinal surgery, accidents with broken bones, and much more. I've had acupuncture and physical therapy for back problem and my medications prescribed and OTC are my medications are reasonably priced and delivered. I have been very satisfied with their services down through the years..

2 years ago

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I'm Evans Ellenwood, GA

Reneathia P. B, MD Was awesome! My son has been an established patient since Jun 2019; although I’ve always has a good experience at KP, Dr. B made it a memorable one. She loving, caring, but most of all concerned! She went over and beyond during my visit with her. May God bless such a woman of her character! I am forever grateful, thank you for choosing such wonderful professionals.

2 years ago

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Linda Kelley

I love Kaiser, I have been with them since I was 15 in 1965. I've been fortunate to have a job that offered Kaiser for myself and family then my husband got a job that paid for family and him and we kept Kaiser our whole working life and now retired we have Senior Advantage. I've seen Kaiser grow through the years and improve vastly from my early years. I've never been disappointed with them.

3 years ago

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Allen G Helm Arlington, WA

I started seeing a cardiologist in April of 18 and i was diagnosed with afib so i was scheduled for a pace maker as i started taking meds to lower my heart rate and i have had numerous appointments since then. I have no complaints with Kaiser Permanente, the nurses and medical teams are great and through. I had an appointment today and was very pleased with the results, I am very happy with Kaiser.

3 years ago

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Mark

Our family has used Kaiser for over 30 years. It has taken good care of us through routine and emergency needs and we have appreciated the preventive and needed health care we have received. It can be frustrating to wait for certain parameters to be reached for some surgeries, but otherwise, they are right on for getting things done. As my family has grown and left home, the biggest complaint is that Kaiser is not easily located in the states where they now live. Kaiser is good for covering emergency treatment in those areas, but it would be nice to have regular doctors and health care available there too.

5 years ago

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Calin V8

To busy place to be tread if you are very sick, I had a bud experience with a female doctor who treated me like I’m stupid. Seems like you have to be very sick so they can refer you to do exams, otherwise they won’t help you to detect any disease that can happen. Very poor judgment

3 months ago

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Review Source

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Frank Herbert

I have been a member of Kaiser since the 1980's and have used their services in Virginia, Northern and Southern California and Oregon. My family has been covered as well. My children were born in Kaiser hospitals and have received all of their vaccinations and eyeglasses from Kaiser. I had successful cancer surgery and my wife has had both knees replaced and cataract surgery as well. We have complete trust in the doctors and nurses and find it easy to access them in person and online. We have all our medicines mailed to us. The overall cost is substantial, but we have minimum deductibles and worldwide coverage. There is occasional staff turnover but the quality of care has always remained high.

1 year ago

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Baj5527 Brigham City, UT

We had Kaiser when we lived in California and I always had good experiences with them. I had several different Doctors within the organization. My GP was really good. I had bad migraines and some times if I called his office and told them, he would just let me come in to get a sit for my migraine instead of making me go to Instant Care or to ER. He was the best. That was Dr H. I also had a good gastrointestinal Doctor. I have a bad memory so I can’t remember his name but it took me going through two other GI Dr.’s before I got to him. He finally was able to get down to the root of some of the real problems I was having. They got my to a Neurologist who started helping me with those migraines too. I have nothing but good feelings for Kaiser in Riverside, California.

2 years ago

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D S

I have called my doctor 2 times and sent 2 emails to discuss my test results. It's been 6 weeks since my PET scan and I have yet to hear from my doctor. I was scheduled to see him tomorrow but his office just called me and rescheduled my appointment for 3 weeks from now. He will not talk with me. I have cancer and I am panicking over not knowing what the tests mean.

5 months ago

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Sandie D Tacoma, WA

The only thing I like about Kaiser, is there online contacts for medical questions. For non-emergencies, I find it quite useful. What I hate is the price gouging they do and everything has to be done at one of their facilities. Just to get a Covid test I had to drive almost an hour and wait in line for another 50 minutes. Work required it so I had no choice and this was before the rapid test were widely available. I have just given up visiting them. I send my prescriptions in for refills to be mailed to me and that is it. I can't afford their pricing with the service my employer purchases and I can't shop the open market. Maybe if they had a doctor I trusted I would go back, but I would rather go to emergent care than return to the Tacoma office.

7 months ago

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J G Hillsboro, OR

My doctors are constantly rotating to different departments, which leaves me searching for Yet Another PCP. How about some continuity of care?! Today I called to have an expired RX refilled (used only as needed) and the Care Nurse treated my symptoms as if this was a completely new malady for me. Then she informed me I’d likely need to be seen in person first - because it was obvious to her I was diagnosing myself… Well of course I was!!! I’ve been dealing with this issue since surgery over 15 years ago. All I need is some topical Estrogen cream - not a Controlled Substance! All of this for a REFILL… Come on, Cole, quit trying to look for things that simply are not there.

7 months ago

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Savannah PavoReal Richmond, CA

I have had this insurance for six months. I just finally received my member cards today. I filed a complaint at the first of the month and have yet to hear from anyone regarding my concerns. When you call to speak to someone you get sent in this automated phone loop and they have someone from a call center to call you back and then they’ll tell you after waiting for an hour that you have to talk to somebody and member services well duh member services is the number that I’m calling so they put you back into the phoneLoop where you are then in. Phone loop hell. I went to the lab in Pinole it started off with the vampire bitching about my veins and acted like she couldn’t possibly work under these poor conditions then she job the needle in my arm and when she finish she slammed a cotton ball with some paper tape across my elbow before I could even get to the car I looked down at my elbow and there was a marble size blood bubble that burst as soon as I got in my car. Blood squirted across my car and it took me about 20 minutes to get the bleeding to stop. So if I could give this place less than one star after six months not having access to their kp.org app because it’s constantly down and it’s the only way you can get information about your health care I say skip this place. It’s far less stressful to be without health insurance than to have to go through the Kaiser Permanente hell

8 months ago

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Mahmoud Hamwi

Medical services quality was very bad at every department with which I had the misfortune of receiving treatment.

2 weeks ago

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Danelle Hoard Denver, CO

They have a great system going but they have no actual 24 hour urgent care facilities which sucks because to go to a regular ER the copay is 550.00 they need to have actual 24 hour facilities that will accept you at an affordable rate. It also sucks when they miss diagnos you for 5 months then end up have to have surgery. It's also considered discrimination when you are told you have to isolate and get a covid test before surgery only because your. Not vaccinated. Sorry we assumed you were vaccinated. Ummm ok last I checked there have been vaccinated people getting covid too. I don't mine getting tested I do mind being told I wouldn't have to be tested if I was vaccinated.

11 months ago

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Josh Mckay Saint Helens, OR

When you actually need help with something you will just get the runner around Pay a bunch of money and not get any help

1 month ago

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Dayna Denver, CO

I haven't even had this insurance for one week and it's seriously the worst experience I've had. I have one prescription to transfer and I've been on the phone all week trying to get it transferred. They said they wouldn't transfer the prescription unless I saw one of their doctors. I talked to their schedulers and they couldn't get me in before I would miss a dose. They told me to contact the doctor about my situation. I did and their office called me and said they wouldn't perscribe it before my appointment. Then I rescheduled my appointment with a different provider further away. I get to the appointment only to be told the provider they scheduled me with could not perscribe the medication. I went all the way down there and took off of work for absolutely nothing. They are a cheaper insurance option. Which is why I decided to give them q chance, but they have proven you get what you pay for. Update: they were able to get me in to see an actual doctor and they were able to renew my prescription. The new doctor I saw was great! While there does still seem to be organizational issues and I had to fight a lot to get what I wanted, it did end up working out. Overall, some doctors are great while some of the staff don't know what they are doing.

1 year ago

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Nika O Silver Spring, MD

The good thing about Kaiser was most things are under one roof and it was easy to agree with a primary doctor on therapies and tests I needed. Also I could see the results of the tests in my account. Plus they paid for my thyroid medicine. Things are noe different with Carefirst - they did not pay for the medication that worked for me over a decade and offered something else instead!! And not only that. The only problem with Kaiser was the termination process and a letter for my next year payment shocked me, but I sorted this out. Hope Kaiser's customer service is better.

1 year ago

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Stephen Foltz Portland, OR

The only good thing about Kaiser is the people that work in the ER, hospital and labs. But their membership support needs help. They were good at making sure all my prescriptions were up to date, but the website is hard to navigate, links do not always work, previous visits, vaccinations, etc. are never listed in alphabetical order or by date order. Phone numbers that are listed as 7 days a week and daytime hours are closed. I get a text that my prescription can't be refilled due to a payment issue and then I can't get through on the phone. Third try I'm told they are closed on weekends. I really enjoyed the consistent communication and services I received from Adventist Health in Portland. Kaiser cannot begin to compare to the efficiency of Adventist Health systems. AHS is not perfect, but much better overall.

1 year ago

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Brad Willis ,

I'm been with Kaiser my entire life and I'm in my late 50s. I think that if you are young and healthy, Kaiser can be very good. But as you age and actually start having problems, perhaps there are better options. In my case, I had not had labs in about 3 years. That's partially my fault, but also I think my doctor should have pressed me a bit to get them done. When I finally got them done, I saw that I had type 2 diabetes and kidney damage. I requested a referral to a nephrologist several times and was denied each time, despite having micro albumin of over 700! (below 20 is normal). Now I'm much worse, again largely my own fault, but I do think that a specialist would have helped me to keep things under better control. I will be doing a teleconference with a doctor on Monday and I'll press hard for a specialist. It's my view that they try quite hard to avoid referring you to a specialist in order to save money for the company, and that's not right, in my view. My mother has had chronic heart failure and I think her experience has been a bit better. Years ago, I had a woman throw a wine glass at me, severing an artery in my wrist. The surgeon simply tied off that artery, so now I only have one instead of two. I've been told that was probably not the best way to address that issue and that the artery likely should have been surgically repaired. I did have a different doctor who did a good job on the tendon repair and nerve reattachment. So again, if you are young or quite healthy, they can be a very good option. If you have chronic problems, you should explore all options.

1 year ago

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Odao Ogbonmwan Mableton, GA

I really like Kaiser Permanente, the convenience of getting all my prescriptions and paying for all my doctors visits at once in the same place is very helpful for me. I wish we could’ve been able to stay with them but it got too expensive and had to go with another one. If it wasn’t so much to pay each month I’d go back.

2 years ago

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John G. Pasadena, CA

As a Kaiser member for a good portion of my life, I'd say it has been, by far, the best health care I've had. The convenience of how its integrated care system works is truly exceptional. Those that give it fewer stars obviously have a bone to pick with KP, so be wary.

3 years ago

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Mary Calloway

All services with same facility can be referred to specialist after initial visit with primary doctor. Doctors really listen and schedule appropriat test with no hassle over cost. Can get durable medical supplies at nomimal cost. The list goes on and on.

4 years ago

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Charlotte P Herriman, UT

When we lived in California, I had Kaiser insurance for my son. I never had any complaints with his insurance, we used it a lot since he has sever asthma, so breathing treatments...late night ER visits etc. At one point he broke his foot and the medical staff at the Kaiser hospital were absolutely wonderful! We never had a dispute with the insurance and the Kaiser pediatricians that we saw were always very kind and super attentive. At one point I took my son in because he had a weird brown stripe on one of his fingernails and the doc wasn't sure what it was, so he took some pictures and sent us on our way saying that we were going to monitor it to see if it got worse. He ended up calling us that night after he had researched it and gave us an answer, he said he couldn't stop thinking about it. We have never had that happen before! Overall, I wish that there was a Kaiser in the state we live in now.

1 year ago

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Bob Trammell Los Angeles, CA

My wife and I have been on Kaiser Permanente for about 20 years. Their customer service is very good, but they have some really, really great doctors and a wellness plan that we use so we don't have to see them often. I've never had problems getting good medical card from Kaiser, even when I had to go to the hospital for treatment. There was no delay in getting approvals and they followed up afterwards to make sure everything was OK and make sure I was continuing my recovery at home. They established drive thru COVID testing so getting tested was quick, easy, and free. So, why only 4 stars? There is room for improvement. They sometimes take too long scheduling an appointment. Also, I've had to change primary doctors 3 times because the PCP I was using left Kaiser to go elsewhere. I've also had occasional problems with the mail order pharmacy, although that is improving.

1 year ago

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Nell Damascus, MD

Our experience with Kaiser Permanente in Cleaveland Ohio was incredible. We had young children and felt very well taken care of I felt they were cohesive between disciplines- it didn’t feel like insurance it felt like a medical support company who valued our children’s wellness. When we traveled out of state to MD instead of going to an ER for breathing treatments we went to a Kaiser Community and they handled everything in-house very efficiently. I wish my employer offered Kaiser now.

1 year ago

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Brad H Gilbert, AZ

I spent time reviewing many labs and medical personnel who work for Kaiser Permanente. This to me is an outstanding company with a business model which could be mirrored by other medical insurance companies. All of. the doctors and medical personnel are hired by Kaiser Permanente which helps to drive down the cost of. medical care by not having to pay for doctors and other hospital services in separate invoices. When you use the system as a patient all the various medical costs come to you in one bill and not many separate bills from different areas of the hospital. This allows Kaiser Permanente to accurately predict what your bill will be for a procedure vs other most insurance plans which cannot predict what the final price will be or if all the personnel in the hospital accept your private insurance. From a doctors point of view the system allows for easy conveyance of patient information by each doctor being required to submit their office number to the Kaiser Permanent system and any doctor wanting to relay message, such as a new malignant diagnosis, to another doctor can easily use the system.

2 years ago

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Morgan Knight Salt Lake City, UT

My family and I are so grateful for Kaiser! Kaiser was fundamental in guiding us through my daughters Autism diagnosis. They helped us every step of the way to make sure early intervention was available and affordable. They were amazing in providing resources and key in helping us get the best possible care for our daughter. Kaiser was also great when we had our second child during the pandemic! We are forever grateful for our experience with Kaiser!

2 years ago

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sexyj76 Fontana, CA

I love Kaiser! I have had them since I was a child in Los Angeles to being an adult now in Fontana. This is one place that I can say is worth the money. Between great and knowledgeable doctors and nurses, to their pharmacy and customer service. If I had an issue, it would get resolved quickly. And if I have a question that I ask through their app, I get an answer within 2 days. (Depending on the question and it not being an emergency

2 years ago

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Vicki Clearwater, FL

I was with them for years and I really loved them. All your doctors, hospital, tests, specialists and medications are Kaiser and in their facilities. You should check for your nearest Kaiser hospital/medical center first because most of your tests are done there. But being all in one it is incredibly easy to get everything you need done. The web site is also really good. You can check your appointments, test results, re-order prescriptions very easily.

2 years ago

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Linda Bonogofski Canby, OR

I really like my doctor at Kaiser. I always receive answers to my questions very quickly. She has a very conscience attitude toward me and I feel very comfortable with her and I value her advice. She is prompt to refer me to a specialist when needed and always refers me to a doctor who can really help me. I am looking forward to seeing her as soon as this COVID19 settles down. I also really appreciate the lab testing sets up for me as well. The lab people really know what they are doing and I have never been hurt when they draw blood.

2 years ago

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Adrianne murray Brigham City, UT

What can I say I was born at Kaiser 43 years ago. My oldest son was born there and I loved it. My parents both have Kaiser now when I moved to a state they did not have it I was very sad. It was my favorite to have everything basically together where you’re paying one fee and all the doctors work for one company. I loved the hospital. My parents have complained a little bit over the years as far as price is going up and that a lot of people have them but they still stay with them so that says a lot

3 years ago