error This company may not service all states.

Kaiser Permanente was founded in 1945. It is a nonprofit health insurance provider with years of industry experience. It offers employer-provided plans, Medicaid, Medicare, charitable health insurance, and other private insurance plans. Kaiser Permanente's plan selection makes it easy for people to find good health insurance. Its plans are available in eight states and Washington, D.C.

Kaiser Permanente offers quality patient treatment and care through its networks, which also makes it a good option. Kaiser Permanente health insurance plans provide insurance coverage at Kaiser Permanente hospitals and clinics. Each Kaiser facility is staffed with high quality health care providers including primary care physicians and specialists.

Members can receive several different kinds of medical care and treatment at one medical center, which makes receiving health care treatment convenient. This offering makes Kaiser Permanente stand out from other insurance providers. While some may find the restriction to receiving care only at a Kaiser Permanente Center, it is helpful if there's a Kaiser Permanente clinic or hospital in your community.

View Kaiser Permanente Reviews

The Good

  • Positive Customer Reviews
  • Easy to View Plan Options
  • Variety of Health Insurance Plans
  • Unique Provider Network Approach
  • Member Services and Resources
  • Additional Tools and Perks
  • Customer Service

Positive Customer Reviews

A majority of Kaiser Permanente's reviews are positive. Reviewers mention good experiences with care providers and the convenience of working with Kaiser Permanente.

Review Icon

Customer Review: Vicki from Clearwater, Florida

"I was with them for years and I really loved them. All your doctors, hospital, tests, specialists and medications are Kaiser and in their facilities. You should check for your nearest Kaiser hospital/medical center first because most of your tests are done there. But being all in one it is incredibly easy to get everything you need done. The web site is also really good. You can check your appointments, test results, re-order prescriptions very easily."

Easy to View Plan Options

The plan selection at Kaiser Permanente is quite admirable. Kaiser Permanente won't require you to give out personal information like your date of birth or parts of your medical history to get even the most basic information about its insurance policy options in your area.

You just say whether you are turning 65 during the year, whether you get insurance through an employer, and whether you are looking for a plan for yourself or for a group. Then you input your zip code to see health insurance options in your area.

Getting the cost information for a plan will require further research because the monthly premium depends on several factors, like age. But the initial questionnaire will give you access to brief descriptions of the types of plans available and the overall coverage you can expect.

Variety of Health Insurance Plans

Kaiser Permanente offers individual, family, and employer-provided health insurance plans. Employer-sponsored plans help employers add value to their employees' benefits package.

Kaiser Permanente also offers Medicaid, Medicare, and charitable health insurance to individuals who qualify. It also offers catastrophic plans. Some Kaiser Permanente plans are compatible with Health Savings Accounts (HSAs). An HSA allows you to save pre-tax dollars to use to pay for medical expenses. Funds in your HSA roll over year to year.

Employers interested in adding vision and dental insurance to their employee health benefits can offer dental and vision insurance through Kaiser Permanente.

Premiums, coverage, copayments, coinsurance, annual out-of-pocket limit, and annual deductible, of course, depend on the individual plan. Before purchasing a health insurance plan, it's important to understand the full cost of the plan, which is not just the monthly premiums. In some cases, it may make sense to pay higher insurance premiums to have lower out-of-pocket expenses.

Unique Provider Network Approach

As you consider Kaiser Permanente medical insurance plans, keep in mind that it does not offer typical network structures, like Health Maintenance Organization (HMO) or Preferred Provider Organization (PPO) plans. Instead, Kaiser Permanete has its own facilities and providers for patient care. Care received elsewhere is not covered by the insurance provider. If you're interested in a plan with more typical network structures, consider other health insurance companies.

Review Icon

Customer Review: Fay Falatea from Kaneohe, Hawaii

"Me and my family have been insured by Kaiser Permanente for 13 years. The Drs I had were great and customer service from the receptionist was always pleasing. Was sad when I had to change to another insurance."

You should also consider the coverage offered by a plan before finalizing enrollment. Most plans fully cover preventive care. See what the coverage looks like for other treatment, care, or services you may need.

Member Services and Resources

Kaiser Permanente members have access to some great benefits, like an online member portal, mobile app, and glossaries of terms. My Health Manager is the name for the online member portal through which you access your account. Through My Health Manager, you can

  • View the benefits of your health plan
  • Make a payment
  • Download a form you need
  • Set up (or change) a date for a doctor's appointment
  • Email your primary care physician or specialist about a minor question
  • View your medical record

Extra abilities like viewing your medical records make this member portal, even more, personalized and convenient. Plus, members can benefit from Kaiser Permanente's mobile app that allows you to do many of these same tasks.

For members, there's also a dedicated FAQ section that gives you answers to questions you may have about getting an ID card, looking up a Kaiser doctor, and paying a bill.

There is also a dedicated member phone number to contact as well. Kaiser Permanente eases not only logistics but also health care education. Members and nonmembers alike can use Kaiser Permanente's glossary of health care terms, which might come in handy when shopping for a plan, learning how to use your benefits, looking up a provider, and more. Resources like these make the company more transparent and customer-centric.

Additional Tools and Perks

Kaiser Permanente offers many of the same added advantages that other health care insurance companies offer: discounts on health-related products, education about health care as an industry, and a mobile app. These added perks demonstrate Kaiser Permanente's dedication to supporting its members' health and well-being. Each company that offers these additional features puts its own twist on these features, and Kaiser Permanente is no exception.

The mobile app for this company is called the Kaiser Permanente Mobile App, and it allows members to do many of the same tasks that the member portal does. These include contacting your doctor, making a payment, finding a health care providers and medical offices, and viewing your medical history.

Kaiser Permanente has a lot of different discounts as well. Some of these are for fitness club memberships and for massage therapy. In addition, Kaiser Permanente has a wealth of information in its health guide.

Kaiser Permanente also offers health classes and healthy lifestyle programs to help people live healthier lives. If you're trying to make a healthy change in your diet, if you're trying to quit smoking or lose weight, or if you're struggling to manage a chronic illness, these resources would be helpful for you.

Customer Service

Kaiser Permanente values high-quality care. The company website is very helpful, with lots of details about the types of plans Kaiser Permanente offers, member resources, and ways to make the most of the plan benefits.

Kaiser Permanente also makes it possible for customers to get help in either English or Spanish as well.

Flexibility is found in other areas, too. With a health plan here, you can switch doctors at any time and use the find a doctor tool to find a different Kaiser physician. Kaiser Permanente has millions of members. With so many customers to serve, the company has developed a wide selection of resources. The company is transparent about its health plans. It makes navigating the member portal easy and intuitive. Kaiser Permantente anticipates customer questions well.

Get Quote

The Bad

  • Negative Customer Reviews
  • Service Areas
  • Limited to Kaiser Permanente Hospitals and Medical Centers

Negative Customer Reviews

Kaiser Permanente has also received a high percentage of negative reviews on BestCompany.com. A high proportion of negative reviews is not uncommon for health insurers. However, consider issues found in reviews as you decide whether or not to buy a health plan from Kaiser Permanente.

Reviewers who left 1-star reviews on BestCompany.com shared difficulties with claims payments and dissatisfaction with care received from Kaiser Permanente's providers.

Service Areas

One major limitation of Kaiser Permanente is the span of states that Kaiser Permanente can work with. This company limits itself to just several states out of 50, which means its health plans aren't even an option for you if you live outside of these states. If Kaiser Permanente's plans are not available in your area, you'll need to consider another insurance company.

Limited to Kaiser Permanente Hospitals and Medical Centers

Unlike most health plans that allow enrollees to choose the provider network structure (PPO or HMO), Kaiser Permanente plans only offer coverage for its hospitals and medical centers.

If you prefer to have more options when choosing a physician, you may want to consider another insurance provider that offers out-of-network coverage with some of its plans.

The Bottom Line

Kaiser Permanente is a great company for health insurance because of its industry experience and plan offerings. It offers many different types of health plans, including group plans for employers to offer employees, plans for individuals and families, and charitable health insurance for those who are not eligible for Medicaid but also can't afford to purchase their own health insurance plan. Kaiser Permanente also offers dental and vision coverage, and good member resources.

For specific information on plans, insurance premiums, and out-of-pocket expenses in your area, contact Kaiser Permanente directly or visit its website.

In fact, the main reason you may not want to use Kaiser Permanente's insurance might just be that you don't live in a region that this company services. For that reason, Kaiser Permanente is admittedly more limited than some competing insurance carriers. If Kaiser Permanente's medical facilities are not convenient to you, you may want to consider another insurer for purchasing health coverage.

If you want more flexibility when choosing care providers, you may also want to find an insurance company that offers out-of-network coverage.

Depending on the type of coverage you're looking for, Kaiser Permanente's plan details might not match up either. However, Kaiser Permanente members benefit from great member services. These include an online portal to manage your health plan, a mobile app, and discounts on health-related products. You'll experience these excellent benefits when you buy a plan from Kaiser Permanente.

For the right customers, this company offers transparency and a common goal to keep you healthy, both of which build trust.

We'll Introduce You!

Call our recommended rep over at Kaiser Permanente below.

1-(855) 793-8586

Why Can I Trust Bestcompany.com arrow_drop_down

User Reviews

Star Rating

3.2
starstarstarstar_halfstar_border

178 Reviews

Review Breakdown

5 star
40%
4 star
13%
3 star
7%
2 star
7%
1 star
33%

Sentiment Criteria

Value for your money
starstarstar_halfstar_borderstar_border
Quality of product or service
starstarstar_halfstar_borderstar_border
Customer service
starstarstar_halfstar_borderstar_border
Company trustworthiness
starstarstar_halfstar_borderstar_border
search cancel
starstar_borderstar_borderstar_borderstar_border

Nicole Wenzel

September 21st, 2020 Cartersville, GA DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

I've had Kaiser as my insurance for three years now. The first two years were good. Professional doctors and good coverage. Then the third year hit. My husband and I were going through some health issues that required help outside of KP. KP referred us to the clinic we needed to go through and after that everything went downhill. There has been so many horrible experience I don't know where to start... 1) The worst part of the whole experience has been trying to get test results back. The ordering doctor (outside of KP) is not getting any of the tests results he ordered. So I, the patient am having to call KP, check the app multiple times a day, and go as far as to e-mail my husband's urologist and have him send me the results via IM which I then screenshot and send to the ordering doctor. ABSOLUTELY RIDICULOUS that the patient is having to do all of this. They didn't even call to give us the test results! 2) Every time I call KP I am transferred 2-3 times after an original HOUR WAIT. Then, once someone finally picks up I have had to re-explain our circumstances to each person who picks up the phone. Everytime I have to call KP it is guaranteed to be a lesson in frustration. 3) The coverage plan for anything OUTSIDE the KP buildings is horrible. Meaning 0 coverage. I am so disappointed in KP. I pay a lot of money out of every check and don't appreciate the rudeness, lack of empathy, and overall absolutely horrible customer service. I will NOT be choosing KP for my healthcare again in November and HIGHLY, HIGHLY encourage anyone that has a health issue more than routine medical care to NOT choose KP as their health insurance.

starstarstarstarstar

Lorraine Johnson

September 21st, 2020 Selma, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

kaiser has been good for me and my family for the most part but i have had a couple of physicians that i would never deal with again. I also have had some of the best doctors and nurses and practitioners care for me at kaiser. the staff in all the departments have been very helpful and kind and show they care about you.

starstarstarstarstar

B Kirtz

September 15th, 2020 Sacramento, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I'm a Kaiser member and have been for 30 plus years. Happy with the many service's Kaiser offers.

starstarstarstar_borderstar_border

Dre35

September 11th, 2020 West Valley City, UT

I've used Kaiser since I was a child. The only problem I have is supply and demand. Sometimes it takes weeks to get an appointment.

starstarstarstarstar

Maximilien Onga Nana

September 10th, 2020 Ashburn, VA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Kaiser Permanente is a great provider. Good Doctors, and good pharmacy service Highly recommendable.

starstarstarstarstar

Baj5527

September 4th, 2020 Brigham City, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

We had Kaiser when we lived in California and I always had good experiences with them. I had several different Doctors within the organization. My GP was really good. I had bad migraines and some times if I called his office and told them, he would just let me come in to get a sit for my migraine instead of making me go to Instant Care or to ER. He was the best. That was Dr H. I also had a good gastrointestinal Doctor. I have a bad memory so I can’t remember his name but it took me going through two other GI Dr.’s before I got to him. He finally was able to get down to the root of some of the real problems I was having. They got my to a Neurologist who started helping me with those migraines too. I have nothing but good feelings for Kaiser in Riverside, California.

starstarstarstarstar_border

Tiauna Anderson

September 3rd, 2020 Salt Lake City, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Kaiser has been a great insurance company for us because of their customer service line. I had a billing issue and was nervous about having to try to get it fixed. The agent on the phone was super friendly, helped me fix it in a timely manner, and even followed up with me after to make sure we were all taken care of.

starstarstarstarstar

Tagg

September 3rd, 2020 Ogden, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

They have such a large network of specialists. It has been great with the quality of service we have received from their doctors.

starstarstarstarstar_border

MARIXA GOLDEN

August 31st, 2020 Menifee, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I love Kaiser insurance company, just that now with the Covid, it's taking a bit longer to get in to see your provider. But otherwise; they are great!!

starstarstarstar_borderstar_border

Debbie Ziegle

August 28th, 2020 Fairmont, WV

My husband works in California. We sold our home there and I have been living in WV for 3 years. Kaiser has a location about 4 hours from me. I am able to go to Urgent Care of the Emergency Room, but not able to see a Family Doctor unless I return to California or drive about 4 hours. When we DO go to Kaiser in California they are very professional and caring.

starstarstarstarstar

Vicki

August 21st, 2020 Clearwater, FL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I was with them for years and I really loved them. All your doctors, hospital, tests, specialists and medications are Kaiser and in their facilities. You should check for your nearest Kaiser hospital/medical center first because most of your tests are done there. But being all in one it is incredibly easy to get everything you need done. The web site is also really good. You can check your appointments, test results, re-order prescriptions very easily.

starstarstarstarstar

tanesha jackson

August 20th, 2020 Antioch, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I have had good experiences with my doctors in person and on line. They get back to me in a timely manner to schedule my appointments

starstarstarstarstar

kahuna81

August 18th, 2020 Brentwood, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

Kaiser offers the best healthcare for your dollar. Doctors and allied healthcare professionals are top notch. No company is perfect, but my overall experience with Kaiser has been outstanding.

starstarstarstarstar

Peter

August 18th, 2020 San Francisco, CA DETAILS arrow_drop_down

Their approach to managed preventative care is what drew me to Kaiser.

starstarstarstarstar

Rahim Sabadia

August 18th, 2020 Yorba Linda, CA DETAILS arrow_drop_down

Excellent overall care. Very responsive and their online platform and tools make it very easy to keep track of appointments, lab results and communications with health care providers.

starstarstarstarstar

Robert K Smith

August 18th, 2020 Portland, OR DETAILS arrow_drop_down

My care and service has always been excellent and cost effective. I would not consider any other

starstarstarstarstar_border

Rodney Hoffman

August 18th, 2020 Los Angeles, CA DETAILS arrow_drop_down

With them for many years, so they know my medical history. No problems.

starstarstarstarstar

Richard Peppin

August 18th, 2020 Rockville, MD DETAILS arrow_drop_down

efficient, reasonable. thorough. and mostly friendly

starstarstarstarstar

Gonzalez

August 18th, 2020 Carmichael, CA DETAILS arrow_drop_down

Amazing!! I love the ease of all services provided in under one roof. The doctors are great and professional. Theres is one or two problems but thats everywhere and you have control.

starstar_borderstar_borderstar_borderstar_border

Patrick Fay

August 18th, 2020 Olivehurst, CA DETAILS arrow_drop_down

I have had kaiser coverage for decades. The only reason I don't switch providers is that I can't afford to. Basically, they suck. Pill pushers. God forbid you have a problem out of network. The bills go to collections before Kaiser pays them. They really suck but looking around, I tried other insurances and couldn't find much better.

starstarstarstarstar

Janice Tucker

August 18th, 2020 Pinole, CA DETAILS arrow_drop_down

I've been with Kaiser for over 30 years. they have taken care pf all my health needs including routine medical care, HBP and diabetes, spinal surgery, accidents with broken bones, and much more. I've had acupuncture and physical therapy for back problem and my medications prescribed and OTC are my medications are reasonably priced and delivered. I have been very satisfied with their services down through the years..

starstarstarstarstar_border

Edward Young

August 18th, 2020 Hendersonville, NC DETAILS arrow_drop_down

Professional, effective, affordable and very flexible too.

starstarstarstarstar

Dion R. Bennett

August 18th, 2020 Redwood City, CA DETAILS arrow_drop_down

Great care and service. Doctors are top notch. Hassle free appointments and the website is easy to navigate

starstarstarstarstar

Carl

August 18th, 2020 Lancaster, CA DETAILS arrow_drop_down

They treated me with the upmost respectAnd also add get the care that I need from my doctors and all the other staff that are there

starstarstarstarstar

Ray Reyes

August 11th, 2020 Fuquay-Varina, NC DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Great service I went to one of their office while I was in the ARMY in Maryland and they treat me like a king. their staff are real professional and I have a friend that work with them and he does not have any complain at all. One of the BEST one.

starstarstarstarstar

Richard So

August 11th, 2020 Woodland, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

one stop shop for all your insurance needs. hospital, pharmacy, specialists all under one roof, ability to change doctors is also a plus! free delivery of medications too!

starstarstarstarstar

Yolanda Ramirez

August 6th, 2020 Rohnert Park, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

Kaiser , is a great very helpful never had a problem. It would Use either Rohnert Park or Santa Rosa locates

starstarstarstarstar

Linda Bonogofski

July 31st, 2020 Canby, OR DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I really like my doctor at Kaiser. I always receive answers to my questions very quickly. She has a very conscience attitude toward me and I feel very comfortable with her and I value her advice. She is prompt to refer me to a specialist when needed and always refers me to a doctor who can really help me. I am looking forward to seeing her as soon as this COVID19 settles down. I also really appreciate the lab testing sets up for me as well. The lab people really know what they are doing and I have never been hurt when they draw blood.

starstar_borderstar_borderstar_borderstar_border

Larry Hartleben

July 29th, 2020 DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

I think they don't care about anything but getting my Premiums and telling you to stay healthy

starstarstarstarstar

Stephen Barnhard

July 29th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

They are absolutely the best and most conveniant healthcare provider, by far!

starstarstarstarstar

Kathleen Morgan

July 29th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Access to information about me, Summaries of appointments, access to physicians easy access to personal

starstarstarstarstar

Beverly

July 29th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Great health care, great people. Would not want any other health care.

starstarstarstarstar_border

Tony Cole

July 24th, 2020 Aurora, CO DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I liked Kaiser for a handful of reasons. 1: copays were low. 2: Our plan was really good, so service was often really affordable 3: Allergy injections were crazy inexpensive compared to other providers in the area.

starstarstarstarstar_border

Katana Katana

July 23rd, 2020 Aurora, CO DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Kaiser is great for one stop shop, sometimes you may need to switch doctors that you feel will give you the best care

starstarstarstarstar

Tanya A

July 16th, 2020 Long Beach, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstarstar

I love the convenience of services at Kaiser. But it is so difficult to enroll with them. They only accept a few new patients during enrollment and they are very expensive!! It would be great if more lower income families could benefit from their services.

starstarstarstarstar

Luis Bates

July 15th, 2020 Azusa, CA

Great service from the receptionists. Great Doctors. Great Nurses! Great Buildings, clean and well maintain.

starstarstarstar_borderstar_border

jcleaton

July 10th, 2020 San Diego, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstarstar_border

Kaiser is an important health care provider in terms of being innovative in delivering affordable healthcare. Their system requires a person to "work" the system constantly since they are organized around the concept of keeping costs low. I do not recommend Kaiser for people who aren't willing to complain, question or be "pushy" with their health care provider.

starstar_borderstar_borderstar_borderstar_border

Juan Gamarro

June 26th, 2020 Norwalk, CA DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Kaiser does not want to help their patients. Kaiser will send you home or tell you to take care of yourself and might tall you to take any over the counter medicine so that they don't have to supply the medicine for you. They do not respect or take your wellbeing into any consideration. They treated me like nothing, I have so many bad experiences with then it's too much too list all. I wish it was easier to change coverage, I wish there was more help for consumers to fight against big medical companies like Kaiser, I feel that during this pandemic, Kaiser must be affiliated with the President's campaign or they absolutely subscribe to his agenda and they are avoiding testing their patients so that the real number of infections is not revealed. They act as if they want everyone in your home or surroundings to be gravely I'll or I'm not sure what it would take for then to offer real care. I am so upset and discouraged by Kaiser, I have never felt so helpless and in need.

starstarstarstar_borderstar_border

Brendan Krafty

March 27th, 2020 Decatur, GA DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstar_borderstar_borderstar_border

Everything seemed to make this insurance the best, but it was too good to be true. I started to realize every doctor I was seeing (about 5) had this same grumpy careless attitude. As a result I never felt like I was receiving good care. The system and facilities themselves are great, as are the pharmacists and customer service people. Ultimately went back to a higher premium plan and at least I can now go to Emory and see the best docs in the country.

starstarstarstarstar

Odao Ogbonmwan

March 15th, 2020 Mableton, GA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I really like Kaiser Permanente, the convenience of getting all my prescriptions and paying for all my doctors visits at once in the same place is very helpful for me. I wish we could’ve been able to stay with them but it got too expensive and had to go with another one. If it wasn’t so much to pay each month I’d go back.

starstar_borderstar_borderstar_borderstar_border

Charise Brady

March 9th, 2020 Salem, OR DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

I can't wait to change my insurance. Kaiser is not fully non profit. The CEO makes 16 million a year. I have been on a merry go round for 5 yrs. Going no where. Old school test. And cheap meds to many restrictions on doctors. I feel the money I have spent on Kaiser was wasted.

starstarstarstarstar

Fay Falatea

February 26th, 2020 Kaneohe, HI DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Me and my family have been insured by Kaiser Permanente for 13 years. The Drs I had were great and customer service from the receptionist was always pleasing. Was sad when I had to change to another insurance.

starstar_borderstar_borderstar_borderstar_border

Adriana

February 20th, 2020 Ward, CO DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

I can only speak for Kaiser Permanente in Boulder & Denver Colorado. My experience is related exclusively to back issues and pain. If you have back issues as a result of an injury, do yourself a favor and do not sign up for Kaiser. Their approach to patient care is poor as best. You will have to spend your time fighting the system to get the correct diagnosis. The doctors will not listen to you or your injury concerns. The physical therapy department in Boulder, CO is really horrible. One of the worst I have ever been to. You will waste precious hours trying to find a practitioner that will listen to your concerns. As a patient, I have been dismissed in many occasions. No answers. No rehabilitation suggestions. Nothing. Just literature on how to live your life in chronic pain. I have had experience with their physiatrists and physical therapists. If you are in the Boulder/Denver area, consider Pace West Physical Therapy. Basically, given how precious time is, stay away from Kaiser Permanente. Spine West in Boulder, CO is also really good. Don't waste your time navigating the system at Kaiser Permanente.

starstarstar_borderstar_borderstar_border

April H

February 18th, 2020 Lehi, UT DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstarstar_border

This insurance company is probably the least favorite of all we have had over the years. We have had several insurance companies and this felt the most like socialistic medicine to me than the others. If I had a choice, this company would be toward the bottom of the list for me. Having said that, I think they have a nicely streamlined system that is ready to handle a LOT of people.

starstarstarstar_borderstar_border

Tony Blaszak

February 16th, 2020 Portland, OR DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

On the surface Kaiser seemed good to me.. However when it comes to serious medical issues i have concerns. I was involved in a serious head on accident with a drunk driver and injury my neck and lumbar spine. Pain level was 8,9,10. I was ready to die. All I got from Kaiser was Pain medication, Pain class, and a week in the phyc ward for depression. Kaiser Neurosurgery said my back was not operable. Fortunately I am a veteran. I went to the Portland VA and they performed surgery on my lumbar ( Spinal Fussion l4/l5) and I was good to go. and they were prompt about it. Recently I had extended the injury to the next level.. Once again Kaiser wasn't interested in helping me. Went back to the VA and they did another surgery. They were excellent with the care and the surgery was a success. I haven't looked around yet for other plans yet but I believe on the next open period I am going to switch. I love the VA but they suggest I keep my outside plan plus I have my wife to think about. To be fair Kaiser has helped me in a lot of other ways and in some areas such as mental health they are a little under staffed but excellent care. If mental health is an issue I would rate them the highest in Portland. Kaiser gets a Five star rating from the Government for people on Medicare but I think that's because they save money by not providing services.

starstarstarstar_borderstar_border

Christy Suguturaga

February 16th, 2020 Orem, UT DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstarstarstarstar_border

I really don’t like that nothing is personal. It’s too big. You don’t know who will see you and your choices are so limited. I feel like a number. It’s my last choice

starstarstarstarstar_border

Kim Kunz

February 15th, 2020 Fallbrook, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Great doctors. A little hard to get specialized treatment. But as long as you follow up, everyone is more than courteous and very knowledgable. I have had great experiences with all the people i've worked with!

starstarstarstarstar

David T

February 10th, 2020 Draper, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

I had Kaiser with my previous job and they were a great company to work with. They have a lot of doctors to choose from.

starstarstarstarstar

kayshel

February 6th, 2020 Herriman, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I had Kaiser insurance for many years all the time I was raising my family in California and they always took good care of us. They took good care of my husband while he was fighting cancer. I also had them in Colorado and was sorry to move to a location where they were not available

starstarstarstarstar

I'm Evans

January 31st, 2020 Ellenwood, GA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Reneathia P. B, MD Was awesome! My son has been an established patient since Jun 2019; although I’ve always has a good experience at KP, Dr. B made it a memorable one. She loving, caring, but most of all concerned! She went over and beyond during my visit with her. May God bless such a woman of her character! I am forever grateful, thank you for choosing such wonderful professionals.