LeafFilter Gutter Protection

Absolutely the worst experience I've ever had with a home improvement company. • The salesman, Dan R was aggressive/insincere/phony. Regardless, I had done my research and was happy with the quality. • The installation team was a no show/no contact on the day they were scheduled to do the install. They did show up on the re-scheduled date, and supposedly completed the work. • I was out of the country. Just a few days after installation, my wife texted my videos of water freely flowing OVER every gutter that had been covered by LeafFilter. See attached photos. Message me on Facebook if you'd like to see the videos. • I immediately texted the salesman, Dan R, and asked him to address this immediately. • Dan's response: "Call the customer service number." SERIOUSLY: CALL CUSTOMER SERVICE??!! • I texted him a few more times, asking him to help me out. No response. • Needless to say, I was angry. I checked the bank and found that the check I had written had not yet been cashed, so I stopped payment on the check. That got their attention. • I was then contacted by Brach M, the operations manager. He assured me the "we will 100% fix those issues." • The day after I came home I spoke to Brach via phone. He said he had a service tech named Bill who would be driving through my hometown on his way back to Omaha, and asked if it was ok if he stopped by to assess the situation. • Bill was WONDERFUL! We walked around the house and he was able to identify all of the problems that existing, which included: 1. Upper gutters were never connected into the lower gutters, so the water was free-flowing over the top of the lower gutters. 2. Gutters were not properly cleaned out prior to the installation. Bill was grabbing handfuls of leaves/dirt/grime and dropping it to the ground. 3. There was one downspout that was completely blocked. 4. One new downspout they installed was never secured with screws, so it came right off with the rain. 5. There were a couple gaps between the gutter and the home that were not addressed. • Bill took me to his truck and showed me how he would connect the upper gutters into the lower gutters. I thanked him for his honesty and said I hope I see him soon to complete this work. • The next day Bill's younger supervisor (Colby?) arrived at my house to complete the work, which confused me since I had already gone over everything with Bill. I didn't get a good vibe from him, and I told him I would feel more comfortable if Bill did the work. He really tried to persuade me otherwise, but I insisted that Bill do the work. At that point Colby called Brach M on speaker phone and told him what I had said, and Brach seemed shocked that I would make such a request. I was following my instinct on this one, though: Bill was the only employee I've encountered that I trust, and if they wanted me to re-write the check, they would send him out to do the work. • Brach said "well I'm sorry you've had such a bad day." He then proceeded to tell me that Bill is "not qualified" to do the work I needed, which I knew right away was a bold-faced lie. I asked him later in a text why he would lie to me like that. No response to the question. • Brach finally gave in and said that he would send Bill, but that he would also send Colby along with him. I refused to accept that, and insisted that the only scenario I would accept was Bill coming by himself. Bill's in his 60's and very experienced, and doesn't need anyone looking over his shoulder. • When all was said and done, Bill was sent out by himself and completed the needed repairs. Bill was honest, a hard worker, and did the work right with a great attitude. I handed Bill another check to hand over when he got back to the office . . . minus the $20 it cost me to stop payment. CONCLUSION: The LeafFilter product is good. The Papillion, Nebraska staff and installers I encountered, though, with the exception of Bill, were god-awful. Insincere, dishonest, not customer-centered, and poor workmanship. The check I wrote should have gotten me much better service than that.

Overall, we are happy with LeafFilter. We did have to call them out after the first rainstorm. There were leaks in the gutter that had to be corrected. Since then, everything seems to be fine.

Works great! We have had lots of rain lately. The gutters are working the way they said they would. We use to have an over follow of water on the back deck where it would run down the door. That doesn't happen anymore.

A couple of days after the install, I called the customer service, I told them it that the rain was spilling over in the corner of the house, they said they didn't have the paperwork, they would have someone call me back. So, I waited, then I call the sales lady, she said would check it out and someone would get back to me. These people really Suck for Service

Excellent customer service & installation, most importantly, LeafFilter works perfectly and it works as advertised. I highly recommend LeafFilter for every home. The commercial is very accurate !!!

Professional and friendly. Had some problems with installation, but immediately fixed. Rained once since we had installed and worked as advertised. That’s all you can ask for. Now we need more rain!

The pine needles keep piling up in the same spot I complained about a couple of months ago and although the repair person was knowledgable and did try to remedy the problem, it soon clogged up again .I believe there is a design fault with the system that is causing repeated debris to accumulate every time the pine needles fall onto the roof.I currently have another service appointment for next month to clear the new clog.I am not pleased with the performance of this very expensive system. I would not recommend installing this system to anyone. LeafFilteer,should not promise (you never have to climb on your roof again).

It does keep the leaves out of the gutters, but a film will grow on the screens preventing some of the water from getting into the gutters. Many sections of mine need to be replaced. they sent someone out to assess the filters and he said he was going to report and get them replaced. That was 2 months ago and I have heard nothing from them. With all the advertising they are doing, it would seem they are in need of work and should have the time to come fix my problem.

I had some troubles with leakage and the guy came to fix it and he actually did extra work like me tunnels down my gutters so they pushed water I was so happy I’m very happy with your company very good to people thank you

I am glad I have called leaffitter. I’m hoping we will not have to worry about any problems this winter. Providing we have a wet winter, we’ll be able to see how well the covers work.

LeafFilter installed new gutters. They responded very quickly to my inquiry; the representative was very knowledgable. The price was good and the finished job was excellent. I am very happy with the work done.

The gutters like much better than the old ones I had. They did what they said they would. No hidden fees or anything. We will see how well the guards work after being on for a longer period of time.