Overhead Door Logo
star star star star star_border

Author: Kaitlyn Short

LAST UPDATED: August 27th, 2024

Overhead Door have been offering their products and services since 1934. For over 90 years, the Overhead Door brand has stood for product quality and expertise. From commercial and industrial overhead doors and access systems to residential garage doors and openers, Overhead Door combines quality, dependable products with reliable service to consistently give home and business owners confidence and peace of mind.

Top Ranked Companies

thumb_up

The Good

  • Warranty Program 
  • Large Selection of Styles
  • Garage Door Designer 

Warranty Program 

Overhead Doors offers one of the best warranty programs in the garage door industry. When you decide to purchase your garage doors from Overhead Doors you are guaranteed five years of warranty. This gives customers the confidence in the quality of the product they have purchased. 

Large Selection of Styles

With Overhead Doors each customers can selects garage doors from a large variety of styles. Overhead offers both residential and commercial garage doors. Customers can choose from the following styles: 

  • Envy Collection 
  • Modern Aluminum 
  • Courtyard Collection 
  • Impression Steel 
  • Thermacore Insulated 
  • Carriage House Collection and more 

Garage Door Designer

Overhead Door offers online interactive software tool that lets you visualize what your home would look like with the new garage doors. With this tool you can choose from any of their styles, colors, and sizes to fit your own individual style. 

thumb_down

The Bad

  • Coverage 

Coverage 

Overhead Doors doesn’t disclose in what locations they offer their services. Customers need to contact a company representative to find out if their area is covered by Overhead Doors services. 

gavel

The Bottom Line

Overhead Door has been offering their product and services since 1934. Customer enjoy their large selection of garage door styles for commercial and residential use. Also, each customer is able to design their own garage doors by using garage door designer by Overhead Door. Unfortunately, Overhead Door do not disclose what locations are covered by their services, which will be a problem for their customers when they are looking for Overhead representative in their area. 

Was this content helpful?
thumb_up Yes thumb_down No

Star Rating

info

4.0

star star star star star_border

71 Reviews

Review Breakdown

5 grade

65%

4 grade

10%

3 grade

3%

2 grade

6%

1 grade

17%

Sentiment Criteria

Value

star star star star star_border

Quality

star star star star star_border

Service

star star star star star_border

Trustworthiness

star star star star star_border
cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
star star star_border star_border star_border

John Howell Griffin, GA

I had them come out and fix dock door off track. tech's came out and fixed door within an hour. Was invoiced and emailed within minutes of completion. However, was charged twice. After multiple calls, I've yet to receive a credit back. I did finally receive a call back today, after spent my time on the phone trying to get an answer and positive result. However, I haven't received credit or so much as an email confirming this has been done. Was advised that I should receive credit back in a couple weeks. This is the same words I was told a month ago when I first called. So in my experience, they can fix a door, invoice, and email, quicker than running a credit card number to issue credit. makes you wonder WTF???? Does their credit card machine and email system not work? Perhaps they should move a few tech's into the office. Mind you, everyone I've dealt with has been polite and courteous, which is great. I guess...My credit company still wants me to pay regardless...

1 year ago

star star star_border star_border star_border

Tara and Lucas Mezzenga Ashland, VA

My garage doors are beautiful. The installation was done well. However, the customer service was less than satisfactory. The gentlemen that I wrote the contract with over the phone was not helpful or friendly. He did not know his products well. I asked a very specific question to which I found out from the installation tech I was given the wrong answer. Thankfully the installation tech was able to change the order the day of and provide the product I was requesting. I needed to leave before the end of the installation and I asked the installation tech another very specific question to make sure I would be able to set everything up on my own with the technology. Again I was told the wrong answer. So to sum it up the products are very nice however the Customer Service has a lot of room for improvement. Also, are sure you ask very specific questions and try to get the answers verified by more than one person at the company because they don’t seem to know their products.

1 year ago

star star star_border star_border star_border

Debra Waycaster Greer, SC

Could not get an accurate warranty in writing for my new springs. I had to call twice and fill out two bad reviews and I finally got an accurate warranty in writing a week later. The receipt they emailed me had an inaccurate (much shorter) warranty written on the page. On a positive note, the technician was professional, competent and polite. I bought a Chamberlain motor to replace my Overhead Door product. I'm changing service providers too. No more Overhead.

2 years ago

check_circle

Review Source

star star star_border star_border star_border

HARRY J THOMAS

the local company is rude and not very helpful

1 year ago