Overhead Door Logo
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Author: Kaitlyn Short

LAST UPDATED: August 27th, 2024

Overhead Door have been offering their products and services since 1934. For over 90 years, the Overhead Door brand has stood for product quality and expertise. From commercial and industrial overhead doors and access systems to residential garage doors and openers, Overhead Door combines quality, dependable products with reliable service to consistently give home and business owners confidence and peace of mind.

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The Good

  • Warranty Program 
  • Large Selection of Styles
  • Garage Door Designer 

Warranty Program 

Overhead Doors offers one of the best warranty programs in the garage door industry. When you decide to purchase your garage doors from Overhead Doors you are guaranteed five years of warranty. This gives customers the confidence in the quality of the product they have purchased. 

Large Selection of Styles

With Overhead Doors each customers can selects garage doors from a large variety of styles. Overhead offers both residential and commercial garage doors. Customers can choose from the following styles: 

  • Envy Collection 
  • Modern Aluminum 
  • Courtyard Collection 
  • Impression Steel 
  • Thermacore Insulated 
  • Carriage House Collection and more 

Garage Door Designer

Overhead Door offers online interactive software tool that lets you visualize what your home would look like with the new garage doors. With this tool you can choose from any of their styles, colors, and sizes to fit your own individual style. 

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The Bad

  • Coverage 

Coverage 

Overhead Doors doesn’t disclose in what locations they offer their services. Customers need to contact a company representative to find out if their area is covered by Overhead Doors services. 

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The Bottom Line

Overhead Door has been offering their product and services since 1934. Customer enjoy their large selection of garage door styles for commercial and residential use. Also, each customer is able to design their own garage doors by using garage door designer by Overhead Door. Unfortunately, Overhead Door do not disclose what locations are covered by their services, which will be a problem for their customers when they are looking for Overhead representative in their area. 

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Star Rating

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4.0

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71 Reviews

Review Breakdown

5 grade

65%

4 grade

10%

3 grade

3%

2 grade

6%

1 grade

17%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Andrea Baumert Ainsworth, IA

Installed 2 garage doors over 12 years ago. Have had to have them out for repairs every couple years. Service technicians are great but the general manager lacks customer service skills. He told me he didn’t care if I found someone else to do the work in the future. Never in my life have I had someone on upper management tell me they didn’t have time to deal with something so it was fine if I wanted to look elsewhere. Meanwhile, I just had new openers installed by them. So I guess this means they aren’t going to honor the warranty work in the future. Which I’m sure I’ll need because something always seems to go wrong with them.

1 year ago

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Brad Ellis

The customer service was deplorable. I had to continuously call or email to get any help to purchase a new garage door. The salesman would wait days to respond. I was left waiting to find out about a delivery date and was never contacted. I finally gave up and am looking to purchase from a company that actually wants to sale their products and responds to interested customers as this franchise obviously dies not.

1 year ago

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I “ຈ່ອຍ” I Wausau, WI

call for quote the lady on the phone said $300 max to replace just one panel but when the tech guy came out he said it would be $1000 with labor so i denied the service because it not what i agreed on the phone. But I still being charged $100 because the tech guy have came. I tried to call the lady back but was transfer to someone else and when I asked for the lady they wouldn’t let me talk to her. Overhead door is like a scam, give you cheap quote make you agree for them to send their tech guy out and change their price, if you denied service it automatically easy $100 for them. 0 star

1 year ago

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Tim Brunicardi Parkersburg, WV

Bought a new state of the art “smart” OHD. Totally useless feature. Have literally tried for months to get the door to connect to wi-fi to no avail. Would be a nice feature to be able to open the door with a smartphone but OHD has not perfected this feature. I’ve pushed buttons waiting for beeps and for the lights to turn blue, green, red, whatever. Love smart technology…hate it when a company can’t seem to figure it out. I’d recommend avoiding OHD if you’re interested in this feature

1 year ago

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David Boone Columbia Falls, ME

My door sags in the middle when open, two of three screws have fallen out where opener connects to door. They were supposed to come out and repair it yesterday and no one showed up. Didn’t even bother to call and let me know that they weren’t coming. When I called this morning they didn’t apologize for not showing up!!! They said they would call me when they were in the area? What am I supposed to do just sit around waiting for them to call? Terrible service and I paid over $3,000 for this door.

1 year ago

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Tina Hand Graham, TX

I ORDER A GARAGE DOOR opener and paid for it July 28th in full. They kept promising to come the next day. No show or courtesy call to let me know they were tied up, nothing. They left me waiting. I finally gave up and ask for a refund. They gave it to me without caring about the customer. What has happened to this world.

1 year ago

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Guy Oscoda, MI

I've been waiting for them to come out for six weeks to repair my opener. I called Thursday of last week and they said another two weeks. I am sorry I purchased my doors from them. I them a one-star rating because negative stars are not available.

1 year ago

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Bob A Billerica, MA

So cheap! The hinge got stuck and the garage door opener ripped through this cheap paper thin, I mean paper thin cheap door. There wa no zero review. I bought the classic non insulated standard door. Cheap paper thin, did I say paper thin?!

6 years ago

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T Jose

Poor customer service: e.g. price gouging and they do not stand up to their installation quality standards you would expect.

9 months ago

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Alaymarie Stevens Lodi, CA

this company offers the worst customer service ever. they will just ignore you if they don't want to repair your garage door. they only want to replace them

1 year ago

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Maya My McDonough, GA

This company was found online because I had issues with my garage door but I couldn't get anyone on the phone, which was frustrating.

1 year ago

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JOKE Elkhorn, NE

Piss poor customer service! They're is a reason why people go somewhere else for service

1 year ago Edited April 3, 2023