Amarr

I ordered an insulated garage door and the installer order the wrong top panels. The installer then got injured and couldn’t finish the job. Amarr wants $1,800 for a new top row of panels. (16x8).

I would never suggest or purchase one of these doors. They will not and can not replace a single panel of the garage door and they will only charge you for a complete door. So, you get a ding - new door! You get a scratch - new door! Your son backs into it with a golf cart - new door! So what could be a sub $1k repair to replace one single panel, they want to charge you $3,500 for a whole new door. And that's for a 9x7' door, not even a two-car garage. Absolutely ridiculous - sub par all around!

We are in the process of putting in a garage door and we have checked into at least 5 vendors. At this point we are most likely to go with Amarr although we haven't yet signed the deal. They explained costs and service in great detail so you know what you are getting and how much you are paying. They have quality products and good selection. The saleperson we have been working with has been very patient in answering questions.

Got door through Costco that used a local company for installation. The install was crappy and there were dents in the door. Ran into an issue and replacement panel sent with scratches. Still waiting to get it replaced. Another panel showing bents is not being replaced and now the claim is that its >30 days so we have to pay for the bent door. Terrible experience, will never recommend anyone

I used to be a small amar garage door Dealer until they closed my local distribution center. I did not want to drive 5 hours to the other 2 options.I have customers in my area who purchased garage doors with lifetime Spring warranties. But since there was no distributor ship in the area. And I am not a dealer anymore. The company will not honor the Spring warranty.

DO NOT BUY!!! We purchased 4 full-view garage doors and 2 RV garage doors to be installed in our shop that is being built. Each door has 8 windows. Amarr told us they needed 20-24 weeks lead time so we ordered in February, with expected delivery in late summer. This lead time was perfect because our shop wouldn't be ready for doors until then. Positive 1: The doors were done and delivered to our installer in May, who held onto all the doors until our shop was ready. Problem 1: Our installer came in August to install the doors and after opening the boxes noticed the description on the order and boxes said “full-view” but the doors didn’t look full-view to them. After consulting with us, we confirmed it isn’t what we ordered. Amarr’s website shows a completely different “full-view” picture than what had been delivered to us. Amarr insisted the item numbers were correct and it is what we ordered, even though they clearly didn't match. Problem 2: There are several large dents on the exterior of the doors. Amarr will not replace the dented panels, saying too much time had passed between the date we ordered and August, even though that's well within the time they told us they needed to complete the doors. As per their recommendation, order early, but now they won’t honor their product. Problem 3: EVERY interior panel on the 4 garage doors has a 4-inch dent under EVERY window. 8 windows per door x4 doors = 32 dents! The dents are all in the same place and at the same angle under the windows, clearly put there during the manufacturing and/or assembly process. Again, Amarr won't replace them because there was too much time between the order date and the installation date. Problem 4: Several windows leak when it rains. Some leaks are a trickle and some are like water being poured down the door. According to a statement issued by Amarr, they will not be issuing any warranty as this is expected from their product. Problem 5: All of the windows are tinted but several came with scratches gouged in the tint/window film. Problem 6: Most of the windows have a 4-inch vertical white/silver mark on the exterior next to the windows. Again, all at the same angle and same spot on the door and were clearly made in manufacturing. The silver marks stand out on the black doors! We will be purchasing 4 additional garage doors when we build our house but we will NOT be ordering from Amarr!

Doors started fading in within 30 months. Started rusting within 3 years. Now I’ve noticed the seal around windows are cracking. I talked to a representative and wanted to fix the windows. It’s seems like they are just wanting to put lipstick on a pig and thinks it will look just fine. I will never use them again warranty saids 25 years on the paint, but trust me it’s not. Even the rust is my fault and there’s never been work on the doors until now. STAY AWAY. Roger E

Expect to be gouged by distributors. Bought a home with an Amarr door. A critter chewed one of the vinyl window inserts. Tried to order replacement from the factory; they don’t sell direct. Went to numerous distributors and either they wanted an exorbitant price or would not ship it to you. Many required that they install it! The insert is like putting the cap on a tube of toothpaste! Utterly disgusted with factory support. Sent many emails to no avail.

I bought this garage door and had it installed and noticed that the interior insulation had 2 dents in it. I contacted the Amarr company to see what could be done to fix the problem. Instead of trying to make the customer happy and send a replacement insulation panel, they wanted to charge me $350 for the panel and that’s the best they could do. Be wary of this company and do your research before you buy from them