Overhead Door

Name: Overhead Door
Rating: 4.2

Is This Your Business?

4.2

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71 User Reviews

4.2

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71 User Reviews

The Good

The Bad

Bottom Line

Reviews

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Author: Kaitlyn Short

LAST UPDATED: August 27th, 2024

Overhead Door have been offering their products and services since 1934. For over 90 years, the Overhead Door brand has stood for product quality and expertise. From commercial and industrial overhead doors and access systems to residential garage doors and openers, Overhead Door combines quality, dependable products with reliable service to consistently give home and business owners confidence and peace of mind.

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The Good

Warranty Program
Large Selection of Styles
Garage Door Designer

Warranty Program

Overhead Doors offers one of the best warranty programs in the garage door industry. When you decide to purchase your garage doors from Overhead Doors you are guaranteed five years of warranty. This gives customers the confidence in the quality of the product they have purchased.

Large Selection of Styles

With Overhead Doors each customers can selects garage doors from a large variety of styles. Overhead offers both residential and commercial garage doors. Customers can choose from the following styles:

Envy Collection
Modern Aluminum
Courtyard Collection
Impression Steel
Thermacore Insulated
Carriage House Collection and more

Garage Door Designer

Overhead Door offers online interactive software tool that lets you visualize what your home would look like with the new garage doors. With this tool you can choose from any of their styles, colors, and sizes to fit your own individual style.

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The Bad

Coverage

Coverage

Overhead Doors doesn’t disclose in what locations they offer their services. Customers need to contact a company representative to find out if their area is covered by Overhead Doors services.

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The Bottom Line

Overhead Door has been offering their product and services since 1934. Customer enjoy their large selection of garage door styles for commercial and residential use. Also, each customer is able to design their own garage doors by using garage door designer by Overhead Door. Unfortunately, Overhead Door do not disclose what locations are covered by their services, which will be a problem for their customers when they are looking for Overhead representative in their area.

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User Reviews

Star Rating

4.2

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71 Reviews

Review Breakdown

5 grade

65%

4 grade

10%

3 grade

2 grade

1 grade

17%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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David Minor

I'm 68 I played in our garage as a kid. This garage door was put on when I went into the service. 1974 --->Chuck showed up worked ahis love and magic works as if it's brand new.

3 months ago

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carole abel Palm Coast, FL

my mom recommended overhead last January when our garage door open , which was quite old- just plain quit. the tech came out 2 days later and replaced the opener with my choice of opener, a lift master. He had several brands and models to choose from and we agreed this would be best for us- the outdoor keypad was reprogrammed to my code and he showed me how to control this with an app on the cell phone. we do need a new garage door, as another company that came out to quote a door opener pointed out- he wanted to sell a whole new door, not just an opener, so we parted ways. Overhead examined the door and agreed but it was not something that need to be done right away. now we are ready to replace the door and will use overhead again. i appreciate their honesty, that is the first thing that comes to mind about them.

2 years ago

star star star star star

Loretta Clines

Matters overhead door is a great repair company. The work was done in a timely manner. Cleaned up nicely when the job was done. If I need anymore work done I will definitely be calling matters overhead doors.

8 months ago

star star star star star

Gail Patricia Meredith

My service technician was Kendall P from the Beltsville, Md. location on July,28th, 2023 . In spite of the heat being in the 90s he was calm, peaceful & patient : never once making me feel stupid like some male service techs tend to do when you are female & of a certain age group. He knew exactly what was the problem & he explained it very professionally, then he went to work to correct my misunderstanding of how the doors locks are meant to function . He deserves a 10 rating in my opinion

1 year ago

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Shawn Lee Loris, SC

I am big on reviews but I have to say that this company deserves a 10 star. I recently had my garage screen door installed by Mr. C. The service was installed professionally and timely. Mr. C was very informative of the business history and its warranties with the doors. They will give you a fair price and will work with you. This is what we all need in these days!!

1 year ago

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Kjc Marlton, NJ

Had a problem with my garage door, because it continue to bounce back up as the door was closing. Call Aviya for help, since they provide a great service to my neighbor. Got a return call right away. Set an appointment right away. When Dave came. He checked out the the problem and recommended the repair. Dave was very honest and recommended the repair. No over sell! The work was done quickly and corrected the problem. Definitely will call again. Thank you, Dave!

2 years ago

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dr Joan Saint Paul, MN

It was such a cold day that I felt guilty even calling; but it was such a great experience! A very pleasant woman actually answered the phone a couple minutes before 8:00 AM and, believe it or not, a technician was at my house very quickly and my problem with a door that would not close was fixed before I had to leave for work! Many thanks Overhead Door of Eagan!

2 years ago

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John Howell Griffin, GA

I had them come out and fix dock door off track. tech's came out and fixed door within an hour. Was invoiced and emailed within minutes of completion. However, was charged twice. After multiple calls, I've yet to receive a credit back. I did finally receive a call back today, after spent my time on the phone trying to get an answer and positive result. However, I haven't received credit or so much as an email confirming this has been done. Was advised that I should receive credit back in a couple weeks. This is the same words I was told a month ago when I first called. So in my experience, they can fix a door, invoice, and email, quicker than running a credit card number to issue credit. makes you wonder WTF???? Does their credit card machine and email system not work? Perhaps they should move a few tech's into the office. Mind you, everyone I've dealt with has been polite and courteous, which is great. I guess...My credit company still wants me to pay regardless...

9 months ago

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Tara and Lucas Mezzenga Ashland, VA

My garage doors are beautiful. The installation was done well. However, the customer service was less than satisfactory. The gentlemen that I wrote the contract with over the phone was not helpful or friendly. He did not know his products well. I asked a very specific question to which I found out from the installation tech I was given the wrong answer. Thankfully the installation tech was able to change the order the day of and provide the product I was requesting. I needed to leave before the end of the installation and I asked the installation tech another very specific question to make sure I would be able to set everything up on my own with the technology. Again I was told the wrong answer. So to sum it up the products are very nice however the Customer Service has a lot of room for improvement. Also, are sure you ask very specific questions and try to get the answers verified by more than one person at the company because they don’t seem to know their products.

10 months ago

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Robert Horn II Pahrump, NV

I ordered a new garage door from Overhead Door last year. The door looks greats and the company stands behind their product. Two weeks following the installation I had to call for repair since the door was loud while closing. They immediately came out the same day to take care of it.

1 year ago

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atokoose taiwo boluwatiwi Lagos, LA

High quality garage door with safety features pre packed and activated already, opens with ease and speed , It automatically opens at the beep of my car horn which has been registered into the system, it also has a remote which I can also use to personally open it.

11 months ago

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Susan New Braunfels, TX

We had a garage door that started not working last year. We found out the cables were not covered under our home warranty and had to have them replaced. Then this year it quit working all together. We called Overhead Garage who got here quickly and replaced the whole mechanism with much nicer and more functional equipment. We were pleased with their service.

1 year ago

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Linda Coleman

The best service and job well done!!! Shane was awesome!!! Couldn't have asked for more. I recommend them to everyone! Top knotch, fast, efficient, outstanding. The only one I'll ever call!!!

1 year ago

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Rebecca Tunnell Bolivar, MO

This company is customer friendly. When I had an emergency with my Overhead Door, I called them they came out the same day fixed it quickly, there is nothing bad I can say about them.

10 months ago

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Richard Birnbach Monterrey, NLE

The home I purchased came with overhead garage doors and electric opener. It was 8 years old when I bought it. I had an authorized servicer go over it, tightened the spring, lubricated it and made sure everything was correct and it continued to work perfectly for the next 10 years when I left the home.

1 year ago

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Sherran Nutson Atlanta, GA

Overhead Door has been providing us with excellent customer service since 1999. Whenever we call Overhead about our garage doors, etc. they come and fix within hours. The technicians are knowledgeable, professional and always timely.

1 year ago

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Rhona Leffler Olney, MD

Very responsive and customer-oriented. Installers were knowledgeable and efficient. Quality of products is good! My garage doors were so quiet, it was amazing...and then I moved. Until you have smooth, quiet garage doors, you don't know what you are missing.

3 years ago

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Amann

They came when I needed them and did a great job and fixed my garage door. I will definitely call them again.

5 months ago

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Andrea Baumert Ainsworth, IA

Installed 2 garage doors over 12 years ago. Have had to have them out for repairs every couple years. Service technicians are great but the general manager lacks customer service skills. He told me he didn’t care if I found someone else to do the work in the future. Never in my life have I had someone on upper management tell me they didn’t have time to deal with something so it was fine if I wanted to look elsewhere. Meanwhile, I just had new openers installed by them. So I guess this means they aren’t going to honor the warranty work in the future. Which I’m sure I’ll need because something always seems to go wrong with them.

1 year ago

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Bruce Smith Calgary, AB

I called OH door and they were able to have someone repair the door the next day. Excellent service, thank you Sydney and Calob! Bruce and Yvonne, Calgary

1 year ago

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Debra Waycaster Greer, SC

Could not get an accurate warranty in writing for my new springs. I had to call twice and fill out two bad reviews and I finally got an accurate warranty in writing a week later. The receipt they emailed me had an inaccurate (much shorter) warranty written on the page. On a positive note, the technician was professional, competent and polite. I bought a Chamberlain motor to replace my Overhead Door product. I'm changing service providers too. No more Overhead.

2 years ago

star star star star star

Kim McKinney Greenville, SC

Great experience with everyone I dealt with. I got a quick appointment and Brad and Kyle got it fixed fast. They are prompt courteous and professional.

2 years ago

star star star star star

Rob Robison West Columbia, SC

Great experience with everyone I dealt with. Erica got me a quick appointment and Bryan got it fixed fast. They are prompt courteous and professional.

3 years ago

star star star star star

johnny turner College Station, TX

I have used their services several times and I have always been pleased. They try and get to you as soon as possible too. I will use them again if I need garage service.

9 months ago

star star star star star

Nora Mosley

Overhead doors is great! We have had garage door issues especially when we get a freeze and they are quick to set up an appointment and come out and help us fix the issues. I appreciate their customer service.

8 months ago

star star star star star

Sian Shupe Killeen, TX

I have had this company out to service my garage door several times. They have always been on time and let me know when they are on the way. The employees have always been kind and professional. The door looks good as well.

1 year ago

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Kim C. Dye Mt. Pleasant, SC

I just ordered new garage doors from Overhead Door. They had the best selection of different styles. I was told the doors had a 4-5 month lead time but because I liked them so much better than the other styles I decided they were worth the wait.

2 years ago

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michael salmond Boston, MA

Thanks to Matt and Tyler for their speedy service. We have new opener and a functioning door once again.

10 months ago

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Preston Pysh (We Study Billionaires) Biloxi, MS

Wow Scotty came and fixed our garage door in a fast, efficient, and thorough manner. I can’t recommend his service highly enough!

1 year ago

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Brad Ellis

The customer service was deplorable. I had to continuously call or email to get any help to purchase a new garage door. The salesman would wait days to respond. I was left waiting to find out about a delivery date and was never contacted. I finally gave up and am looking to purchase from a company that actually wants to sale their products and responds to interested customers as this franchise obviously dies not.

1 year ago

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I “ຈ່ອຍ” I Wausau, WI

call for quote the lady on the phone said $300 max to replace just one panel but when the tech guy came out he said it would be $1000 with labor so i denied the service because it not what i agreed on the phone. But I still being charged $100 because the tech guy have came. I tried to call the lady back but was transfer to someone else and when I asked for the lady they wouldn’t let me talk to her. Overhead door is like a scam, give you cheap quote make you agree for them to send their tech guy out and change their price, if you denied service it automatically easy $100 for them. 0 star

1 year ago

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Tim Brunicardi Parkersburg, WV

Bought a new state of the art “smart” OHD. Totally useless feature. Have literally tried for months to get the door to connect to wi-fi to no avail. Would be a nice feature to be able to open the door with a smartphone but OHD has not perfected this feature. I’ve pushed buttons waiting for beeps and for the lights to turn blue, green, red, whatever. Love smart technology…hate it when a company can’t seem to figure it out. I’d recommend avoiding OHD if you’re interested in this feature

1 year ago

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David Boone Columbia Falls, ME

My door sags in the middle when open, two of three screws have fallen out where opener connects to door. They were supposed to come out and repair it yesterday and no one showed up. Didn’t even bother to call and let me know that they weren’t coming. When I called this morning they didn’t apologize for not showing up!!! They said they would call me when they were in the area? What am I supposed to do just sit around waiting for them to call? Terrible service and I paid over $3,000 for this door.

1 year ago

star star star star star

johnny reaves West Columbia, SC

Very professional and knowledgeable. Bryan was prompt and efficient and I'm glad I called overhead door to come to my rescue.

3 years ago

star star star star star

Donna St Louis, MO

TECHNICIAN ARRIVED ON TIME AND WAS KNOWLEDGEABLE, FRIENDLY AND COMPLETED THE JOB TO MY SATISFACTION IN A TIMELY MANNER AND HE PROVIDED AN EXPLANATION OF HIS WORK

1 year ago

star star star star star

Donna McEleny Largo, FL

I had an overhead garage door installed by Genie of Clearwater and the service was outstanding. The price was fair. I would definitely recommend this company!

1 year ago

star star star star star

Mary Johnson Flower Mound, TX

They did a great job installing our garage door and we love how our door looks! We have received many compliments on it. Overhead door makes great products!

3 years ago

star star star star star

Jaci Rhoades Bryant, AR

I have built hundreds of homes over the past 20 years. I trust overhead door's not only for their quality of product but also their service after the sale.

4 years ago

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Tina Hand Graham, TX

I ORDER A GARAGE DOOR opener and paid for it July 28th in full. They kept promising to come the next day. No show or courtesy call to let me know they were tied up, nothing. They left me waiting. I finally gave up and ask for a refund. They gave it to me without caring about the customer. What has happened to this world.

1 year ago

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Guy Oscoda, MI

I've been waiting for them to come out for six weeks to repair my opener. I called Thursday of last week and they said another two weeks. I am sorry I purchased my doors from them. I them a one-star rating because negative stars are not available.

1 year ago

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bobby deter Cumberland, MD

The cable on my garage door got tangle they came out and fixed right away. Very professional service people

2 years ago

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Steve Pitman Largo, FL

Ive had 2 garage door openers from overhead 30 years between them,never an issue,installed quickly,very quiet,very reliable the best service

3 years ago

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Bob A Billerica, MA

So cheap! The hinge got stuck and the garage door opener ripped through this cheap paper thin, I mean paper thin cheap door. There wa no zero review. I bought the classic non insulated standard door. Cheap paper thin, did I say paper thin?!

6 years ago

star star star star star

Harley Lindenmuth Fairborn, OH

Overhead Door has been my go to when I have garage door issues. They respond quickly and their technicians are professional.

1 year ago

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Michael Ard IL

Overhead Door company has provided me with a safe and reliable garage door. They are always available to come and make adjustments and/or repairs.

2 years ago

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T Jose

Poor customer service: e.g. price gouging and they do not stand up to their installation quality standards you would expect.

6 months ago

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Deb Pannell

They seem to be prompt and fair pricing . We have used them

5 months ago

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Alaymarie Stevens Lodi, CA

this company offers the worst customer service ever. they will just ignore you if they don't want to repair your garage door. they only want to replace them

11 months ago

star star star star star

Nilsa Gonzalez Dallas, TX

Called when the door to our garage broke and they came and fixed it in a timely manner.

9 months ago

star star star star star

Teresa Combis Seattle, WA

This door and hardware was so easy to install myself. They offer instillation for those who dont DIY.

1 year ago