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Empire Today

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54 User Reviews

5.5

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Author: Kaitlyn Short

LAST UPDATED: December 21st, 2024

Empire Today was founded in Northlake, Illinois by Seymour Cohen in 1959. The company offers carpet, laminate, hardwood, vinyl, tile, and blinds and shades. Empire Today has won numerous awards, which includes being Stevies' "Company of the Year–Consumer Products" bronze winner in 2016 and winning the Better Business Bureau Torch awards for marketplace and business ethics in 2015. 

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The Good

  • Low Price Guarantee
  • Free Estimates
  • Recycling Program

Low Price Guarantee

Empire Today says it will beat any competitive offer, guaranteed. If you place an order with Empire Today and find that within 30 days of placing that order another business can beat the product and installation price, then Empire Today will match that. This ensures that you get the lowest price possible. 

Free Estimates

Pricing per square foot isn’t always the easiest to calculate, especially if you have an oddly shaped room. Empire Today offers free estimates, which means they will come to your house or business and measure the room to give you a better estimate than what you could have come up with yourself. The best part is that it is completely free of charge and requires no commitments to purchasing their products.

Recycling Program

Empire Today tries to sell products that are better for the environment by being environmentally responsible. Empire Today participated in the Carpet America Recovery Effort (CARE) and also started a recycling program. Not only are the products at Empire Today quality, but they are also taking steps towards helping the environment. 

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The Bad

  • Limited Lifetime Warranties

Limited Lifetime Warranties 

Empire Today offers lifetime warranties on some of their flooring products, but not all. A lot of their products will jump down to 10- or 20-year warranties, which may not be what you are looking for. Before committing to Empire Today, check out the warranties section on their website and see what kind of warranties your favorite products have. 

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The Bottom Line

Empire Today is a great company to use for flooring. They have a variety of products that are backed up by warranties and environmentally responsible materials. Empire Today allows you to get quality flooring at a low price with their free estimates and low price guarantees. If the flooring you want has a warranty that works for you, then we recommend Empire Today for your flooring needs.

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User Reviews

Star Rating

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4.0

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54 Reviews

Review Breakdown

5 grade

61%

4 grade

11%

3 grade

7%

2 grade

4%

1 grade

17%

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Quality

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Holly C.

Buyer Beware. This is a dishonest company that is selling an inferior product. I paid $7,500 for carpeting that doesn't match the sample that I picked out. The installers were awful. They left a huge mess of carpet fibers all over my lawn, put heavy furniture back in the wrong places, walked on my new carpet with wet boots, and there are seams in the middle of rooms and the hallway. It looks like they used remnants instead of room size carpet rolls. Empire's customer service is awful. I have left dozens of messages and nobody calls me back. I bought the protection plan, which is useless since it is nearly impossible to communicate with a supervisor who could actually approve service. Do not use Empire Today, they are the worst.

3 months ago

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vanessa belenger Columbus, OH

To say I am disappointed with the overall customer service is an understatement ! Nearly a year ago I purchased flooring and installation for 3 rooms. One of the flooring's I chose was based on the information I was given, which was that this particular flooring could be installed on the stairs at an additional cost which I agreed to pay. Two days later the floors were installed apart from the stairs as the installers advised that it was not possible to install this flooring on stairs. I called Empire immediately and for a few weeks they tried to resolve the issue, but after that I only heard from them when I reached out to them. Finally we agreed I would get a refund for the stairs. That was the end of October. Surprise, surprise I then heard nothing, they didn't even respond to my emails. Finally I paid someone to come out to sort my stairs to match my floors. I reached out again to Empire and someone did contact me offering less money than originally agreed. I explained it was less than originally agreed and far less than it had cost me to correct their incompetence. Well guess what I am still waiting for them to get back to me !!! If you want a company that stands by what they say and have exceptional customer service DO NOT USE EMPIRE!

5 years ago

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Della Gardner Pacoima, CA

We had new laminate laid with a new subfloor by empire February 2021 after fighting with empire for eight months they sent a contractor to reinstall the laminate flooring they ripped everything up and now empire refuses to do the subfloor the way it was supposed to be done in the first place we already paid Empire to do the subfloor their contractors used cardboard to level out

2 years ago

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James Harrison Fayetteville, NC

I call Empire and made an appointment for them come out and measure and let me chose from their flooring it was scheduled for two weeks later. I received confirmation and several e-mails come the day for appointment no empire, no call no nothing. I call them they tell me I was not on their schedule so who sent the, e-mails and the confirmation a little birdie! I waited on them for two weeks for nothing I must assume it was my zip code?

3 years ago

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Karla Harris Markham, IL

Customer service is terrible. They sent their installers out to install but do not give them enough carpet to complete the installation and will not start the install until they are paid in full. Empire tired to put me off in completing my carpet installation but I was insistent with their unprofessional customer service that my carpet installation be completed on the same day as scheduled. I will never do business with this incompetent, unprofessional company.

1 year ago

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Sonia Hilinski

sales was great. Installers not the best, Argued on how I wanted my stair runner installed to accommodate the trim being installed on the downstairs landing. The installers wanted the “easy” way out. It was done to my specs but man did they have a lot to say about me in spanish thinking i didn’t understand.

1 year ago

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Kimberly Felker Chicago, IL

I got carpet installed and I called because there’s install issues of buckles and raised carpeting in both rooms, they said it was warranty protected when I purchased but wanted me to pay 400.00 to fix the buckles in the carpet from an improper installation . So I still have a bumpy carpet to trip over

1 year ago

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Michael Blitz Hicksville, NY

1. Installer never showed up. 2. Price I was quoted had hidden costs. 3. My neighbor had Empire install flooring in 3 rooms, paid more than originally quoted, and the results look unprofessional.

1 year ago

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D B Indianapolis, IN

They are very expensive and the offers are not the same as on tv commercials!! Very misleading

1 year ago

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