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Lumber Liquidators was founded in 1993 in Stoughton, Massachusetts by building contractor Tom Sullivan. The company has grown and relocated over the years, and now the headquarters is in Virginia and has stores in 46 states. The company has one of the largest inventories of prefinished and unfinished hardwood floors in the industry and continues to grow.
Lumber Liquidators has a very large inventory when it comes to flooring products, but it also offers a variety of other products that will compliment your flooring. The company has a large selection of cleaning and maintenance products, flooring underlayment, and moldings and trims. The large inventory allows you to find everything you need at one place instead of having to expand to other stores.
Lumber Liquidators claims they have the lowest flooring prices, so much so that they will match the price if you find the same floor at another company for cheaper. Although they will match the price, you do only have seven days to find a company that offers your purchased floor for cheaper.
The Lumber Liquidators website is cluttered and overwhelming, making it difficult to navigate. The difficult website makes it easy to miss important information regarding products or warranties. Lumber Liquidators would benefit from updating their website to be more user-friendly.
Lumber Liquidators offers a five year warranty on some of their products, which makes it difficult to commit to their flooring. If anything happens to the flooring after five years, their is no fixing it unless you want to pay to replace it. Other companies have warranties that range on average from 20 years to a lifetime.
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Lumber liquidators went above and beyond for us. We found an incredible deal, but weren’t sure the exact square footage or the exact color/texture of the flooring we wanted to purchase yet. So, they held the coupon and discount until we were ready. They were easy to work with, but I don’t have experience with other flooring companies, so their service in comparison with competitors is hard to discuss. They did not deliver, but they did help us load up our car.
Please!! Please don't go through lumbar liquidators for your flooring needs. We had a nightmare experience with them and are living with 8K wood floor that we hate. Several visitors have questioned if it is really is red oak because of how easy it dents and scratches. Right after it was installed I got a sliver from it, their suggested installer covered up all of the nail holes & scratches with putty, which over time it turned dark showing everything. Going with Lumbar Liquidators was one of the worst decisions we have made, please don't make the same mistake we did.