Empire Today was founded in Northlake, Illinois by Seymour Cohen in 1959. The company offers carpet, laminate, hardwood, vinyl, tile, and blinds and shades. Empire Today has won numerous awards, which includes being Stevies' "Company of the Year–Consumer Products" bronze winner in 2016 and winning the Better Business Bureau Torch awards for marketplace and business ethics in 2015.

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The Good

Low Price Guarantee
Free Estimates
Recycling Program

Low Price Guarantee

Empire Today says it will beat any competitive offer, guaranteed. If you place an order with Empire Today and find that within 30 days of placing that order another business can beat the product and installation price, then Empire Today will match that. This ensures that you get the lowest price possible.

Free Estimates

Pricing per square foot isn’t always the easiest to calculate, especially if you have an oddly shaped room. Empire Today offers free estimates, which means they will come to your house or business and measure the room to give you a better estimate than what you could have come up with yourself. The best part is that it is completely free of charge and requires no commitments to purchasing their products.

Recycling Program

Empire Today tries to sell products that are better for the environment by being environmentally responsible. Empire Today participated in the Carpet America Recovery Effort (CARE) and also started a recycling program. Not only are the products at Empire Today quality, but they are also taking steps towards helping the environment.

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The Bad

Limited Lifetime Warranties

Limited Lifetime Warranties

Empire Today offers lifetime warranties on some of their flooring products, but not all. A lot of their products will jump down to 10- or 20-year warranties, which may not be what you are looking for. Before committing to Empire Today, check out the warranties section on their website and see what kind of warranties your favorite products have.

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The Bottom Line

Empire Today is a great company to use for flooring. They have a variety of products that are backed up by warranties and environmentally responsible materials. Empire Today allows you to get quality flooring at a low price with their free estimates and low price guarantees. If the flooring you want has a warranty that works for you, then we recommend Empire Today for your flooring needs.

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User Reviews

Star Rating

3.8

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27 Reviews

Review Breakdown

5 grade

48%

4 grade

19%

3 grade

11%

2 grade

1 grade

15%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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peggy cherry Fayetteville, NC

I received a quote from them. Their prices were reasonable and their reps are really nice. I guess being a salesman you have to be nice to get a sell. But hay I’m counting it.

1 day ago

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Lynn Hart GA

The most incredible thing about Empire Today is the 1 day installation! They came to my home in Massachusetts and carpeted 2000 square feet in a 12 hour period including inside closets. Best price Very impressed

2 weeks ago

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Lloyd Plainfield, IL

Previous customer to Empire for carpeting as well as floor. The sales rep was helpful and friendly and I believe honest. The workers were friendly, polite, and very courteous in our home. Their work was excellent. Have recommended.

2 weeks ago

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Kimberly Felker Chicago, IL

I got carpet installed and I called because there’s install issues of buckles and raised carpeting in both rooms, they said it was warranty protected when I purchased but wanted me to pay 400.00 to fix the buckles in the carpet from an improper installation . So I still have a bumpy carpet to trip over

1 week ago

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Angel Morales Charlotte, NC

Hi my name is Angel Morales , to bad Empire is not servicing the Myrtle Beach area of South Carolina, I've used them in the past many times in all of my home projects in New Jersey and there just great nobody beats there prices, there fast and accurate. They did beautiful work every single time no ,matter what installer came they were all good, I've used them over 5 times and always cheaper and better then the big box stores or any smaller carpet company. Hope you come to my area soon in Myrtle Beach before my next project.

4 months ago

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Lisa Chesterfield, MO

I have seen too many Empire Today commercials . I finally gave them a call for an estimate. I did not know that I had to make a decision on the spot if I want to go with their product. Way to much pressure for me!

1 month ago

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valarie viarengo Covington, GA

I have used Empire for many of my homes. I like the next day service that is always aviaiable. Pricing and service is always been excilent. I had carparts and vinyl flooring installed.

3 months ago

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jamee emens Scottsdale, AZ

If you need carpet quickly, this is the place to go. Day 1 - you pick out your carpet, on day 2 they install it. It's really that easy. The quality of carpet you choose only affects the price, not the service.

10 months ago

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Robyn Brady Kent, OH

We have used Empire Today three times now. Carpet and laminate in our old house and bathroom laminate flooring and all new carpet in the entire basement in our new house. Wide variety of flooring and the installers we have had so far have been great. Fair pricing as well. One stop shopping for sure!

2 years ago

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Isabelle Lozach Queens, NY

Great products, did my flooring, great pricing!

4 weeks ago

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Keaton W Copperas Cove, TX

The crew was fast and friendly. I had as much prepped as I could for them and they were grateful

3 months ago

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Della Gardner Pacoima, CA

We had new laminate laid with a new subfloor by empire February 2021 after fighting with empire for eight months they sent a contractor to reinstall the laminate flooring they ripped everything up and now empire refuses to do the subfloor the way it was supposed to be done in the first place we already paid Empire to do the subfloor their contractors used cardboard to level out

9 months ago

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vanessa belenger Columbus, OH

To say I am disappointed with the overall customer service is an understatement ! Nearly a year ago I purchased flooring and installation for 3 rooms. One of the flooring's I chose was based on the information I was given, which was that this particular flooring could be installed on the stairs at an additional cost which I agreed to pay. Two days later the floors were installed apart from the stairs as the installers advised that it was not possible to install this flooring on stairs. I called Empire immediately and for a few weeks they tried to resolve the issue, but after that I only heard from them when I reached out to them. Finally we agreed I would get a refund for the stairs. That was the end of October. Surprise, surprise I then heard nothing, they didn't even respond to my emails. Finally I paid someone to come out to sort my stairs to match my floors. I reached out again to Empire and someone did contact me offering less money than originally agreed. I explained it was less than originally agreed and far less than it had cost me to correct their incompetence. Well guess what I am still waiting for them to get back to me !!! If you want a company that stands by what they say and have exceptional customer service DO NOT USE EMPIRE!

3 years ago

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Charles Tanner Henagar, AL

I was happy with everything except the company cancelling my installation 3 times, but once they finally got their crap worked, out I got my carpet installed and was happy with the installation and the installer.

5 years ago

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Carolina camacho

Me and my family heard about empire today on a TV commercial and called them in to do our flooring and the end result was beautiful! we were so happy with the way it turned out.

1 year ago

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James Harrison Fayetteville, NC

I call Empire and made an appointment for them come out and measure and let me chose from their flooring it was scheduled for two weeks later. I received confirmation and several e-mails come the day for appointment no empire, no call no nothing. I call them they tell me I was not on their schedule so who sent the, e-mails and the confirmation a little birdie! I waited on them for two weeks for nothing I must assume it was my zip code?

1 year ago

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Elisabeth Kinghorn Nakhon Sawan, 60

We had hardware installed in our living room and love the final result. The installation was very fast and they were very careful. I'd recommend Empire

2 years ago

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RB OCONNOR Tampa, FL

carpet did not hold up well for the type of carpet we picked ,burber wont call again i think

2 months ago

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Zowey Andrews Phoenix, AZ

The company obviously has a very strongly built workflow and i will go on recommending it to my interested friends.

2 years ago

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Jeremy V (Twin) Sarasota, FL

Did not do as I requested. The overall job was cheap, fast & just no care or concern for the customers satisfaction.

5 months ago

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Edie Glennville, GA

Great flooring with reasonable prices. Good customer service 🤠

6 months ago

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North Florida Wildliife Center Tallahassee, FL

Still remember the commercials, you have to call empire today. Very friendly service and our install was done on time

1 year ago

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Laura White Detroit, MI

Carpet at our entire new home of almost 5000 ft.². Love the company, however there is one spot/seam that is already peeling two years later.

1 year ago

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Gabe Dominiczak

Great flooring products and installation!

6 months ago

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Ilspbeth Bruce

too much to choose from had to just stop and pick something or else would have never gotten our project completed.

1 month ago Edited April 11, 2023

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Wenchel Romulus Boston, MA

They do good job and they care about their customers

6 months ago

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Michael Leveille Wrentham, MA

Issues with this company have been resolved at the corporate level.

3 years ago

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