Empire Today

Name: Empire Today
Rating: 4.3

4.3

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53 User Reviews

5.8

Overall Score

4.3

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53 User Reviews

5.8

Overall Score

The Good

The Bad

Bottom Line

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Company Details

Time in Business

65 Years

Company Headquarters

333 Northwest Ave, Northlake, IL 60164-1604

Number of Reviews 53

info Source of Information

LAST UPDATED: June 20th, 2024

Empire Today was founded in Northlake, Illinois by Seymour Cohen in 1959. The company offers carpet, laminate, hardwood, vinyl, tile, and blinds and shades. Empire Today has won numerous awards, which includes being Stevies' "Company of the Year–Consumer Products" bronze winner in 2016 and winning the Better Business Bureau Torch awards for marketplace and business ethics in 2015.

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The Good

Low Price Guarantee
Free Estimates
Recycling Program

Low Price Guarantee

Empire Today says it will beat any competitive offer, guaranteed. If you place an order with Empire Today and find that within 30 days of placing that order another business can beat the product and installation price, then Empire Today will match that. This ensures that you get the lowest price possible.

Free Estimates

Pricing per square foot isn’t always the easiest to calculate, especially if you have an oddly shaped room. Empire Today offers free estimates, which means they will come to your house or business and measure the room to give you a better estimate than what you could have come up with yourself. The best part is that it is completely free of charge and requires no commitments to purchasing their products.

Recycling Program

Empire Today tries to sell products that are better for the environment by being environmentally responsible. Empire Today participated in the Carpet America Recovery Effort (CARE) and also started a recycling program. Not only are the products at Empire Today quality, but they are also taking steps towards helping the environment.

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The Bad

Limited Lifetime Warranties

Limited Lifetime Warranties

Empire Today offers lifetime warranties on some of their flooring products, but not all. A lot of their products will jump down to 10- or 20-year warranties, which may not be what you are looking for. Before committing to Empire Today, check out the warranties section on their website and see what kind of warranties your favorite products have.

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The Bottom Line

Empire Today is a great company to use for flooring. They have a variety of products that are backed up by warranties and environmentally responsible materials. Empire Today allows you to get quality flooring at a low price with their free estimates and low price guarantees. If the flooring you want has a warranty that works for you, then we recommend Empire Today for your flooring needs.

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User Reviews

Star Rating

4.3

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53 Reviews

Review Breakdown

5 grade

62%

4 grade

11%

3 grade

2 grade

1 grade

15%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Adam Scondo

I bought carpet from empire flooring for my living room flooring last year and the carpet was so neat and clean my kids loves playing on it because it's very soft and it can not be stain very affordable and reliable

5 months ago Edited July 8, 2024

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Dutch

I would highly recommend them to anyone needing new flooring. Great job and workers were friendly and knowledgeable. Service was always outstanding and done on scheduled. This would be my second time using Empire Today, on for wood floors and the other for tiles

7 months ago

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tammy merriweather Indianapolis, IN

I used Empire when I was selling my home. I had to re-carpet my whole entire house. This company provided a reasonable price that was very comparable to other companies within my area. I was also very pleased with the comfort with the carpet after the job was completed. The workers that came out to do the job were very professional, and they did it at a timely basis.

10 months ago

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Dawn Grover

These guys were great. We re-carpeted the entire upstairs of our house, and I feel like we got a quality product for a good price. Customer Service was great, installation was professional and quick. And the company followed up months later to see how the product was doing and if we wanted to use any of the services that we qualified for as far as repairs are cleaning. We didn't need any of those services, but I thought it was really cool that they actually reached out instead of waiting for me to reach out if I needed them. I found it to be a very good experience.

10 months ago

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Ella

This would be my second time using Empire Today. I would greatly recommend them to everyone needing new flooring because their service was always outstanding and no delay on scheduled day of work

7 months ago

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Drey Greg

What I like about empire today is that during my in home consultation their flooring professional came with samples that make me pick the right floor for my home and they gave me all inclusive price estimate

7 months ago

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Robyn Brady Kent, OH

We have used Empire Today three times now. Carpet and laminate in our old house and bathroom laminate flooring and all new carpet in the entire basement in our new house. Wide variety of flooring and the installers we have had so far have been great. Fair pricing as well. One stop shopping for sure!

3 years ago

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Milrose Nacpil Chula Vista, CA

We had our stairs changed from carpet to Hardwood through Empire today a few months ago. The price was reasonable compared to other company that I asked for a quote. Empire today provides timely updates regarding scheduling. The technicians that came to our house were all very professional. Our stairs look amazing! I recommend Empire today.

9 months ago

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Kelsey T.L. Lansing, MI

Empire Today Flooring came to our rescue when we had to replace the flooring in three different rooms. Their service was nothing short of exceptional. The entire process, from selection to installation, was incredibly smooth. Their team worked diligently, and the end result was beyond our expectations. Empire Today made our home feel new again, earning them a well-deserved five-star rating. Thank you for the seamless experience!

1 year ago

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Angel Morales Charlotte, NC

Hi my name is Angel Morales , to bad Empire is not servicing the Myrtle Beach area of South Carolina, I've used them in the past many times in all of my home projects in New Jersey and there just great nobody beats there prices, there fast and accurate. They did beautiful work every single time no ,matter what installer came they were all good, I've used them over 5 times and always cheaper and better then the big box stores or any smaller carpet company. Hope you come to my area soon in Myrtle Beach before my next project.

1 year ago

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jamee emens Scottsdale, AZ

If you need carpet quickly, this is the place to go. Day 1 - you pick out your carpet, on day 2 they install it. It's really that easy. The quality of carpet you choose only affects the price, not the service.

2 years ago

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Nick Engledow Avon, IN

Very quick in responding to making an appointment. Great selection, multiple payment options, quality products, fast installation. Sales Consultants and installers very knowledgeable. Reputable company.

9 months ago

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Jake Benson Chicago, IL

I like empire today so much especially their stone look flooring I used their stone look flooring do my home floor what i like the most is that it’s easy to clean, and it resists stain

9 months ago

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shelia stromatt Thaxton, MS

They are great people to work with. If it isn't done like you think it should be they will make it right. I love the attention that they showed me and I would recommend them to all my friends and loved ones.

11 months ago

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Mandy Fresno, CA

Dealing with Empire was pretty easy and hassle-free. We selected the flooring we wanted, scheduled the installation, and it was done. One aspect of the job didn’t get done but that was my fault for not following up and making sure it was addressed. 😞

1 year ago

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Ernest Harper

Outstanding product outstanding customer service outstanding customer support after product was installed they made inquiries and show concern about was there anything else they could do to make the experience a not a one-time customer for them so we were very happy with them

1 year ago

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vanessa belenger Columbus, OH

To say I am disappointed with the overall customer service is an understatement ! Nearly a year ago I purchased flooring and installation for 3 rooms. One of the flooring's I chose was based on the information I was given, which was that this particular flooring could be installed on the stairs at an additional cost which I agreed to pay. Two days later the floors were installed apart from the stairs as the installers advised that it was not possible to install this flooring on stairs. I called Empire immediately and for a few weeks they tried to resolve the issue, but after that I only heard from them when I reached out to them. Finally we agreed I would get a refund for the stairs. That was the end of October. Surprise, surprise I then heard nothing, they didn't even respond to my emails. Finally I paid someone to come out to sort my stairs to match my floors. I reached out again to Empire and someone did contact me offering less money than originally agreed. I explained it was less than originally agreed and far less than it had cost me to correct their incompetence. Well guess what I am still waiting for them to get back to me !!! If you want a company that stands by what they say and have exceptional customer service DO NOT USE EMPIRE!

4 years ago

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Charles Tanner Henagar, AL

I was happy with everything except the company cancelling my installation 3 times, but once they finally got their crap worked, out I got my carpet installed and was happy with the installation and the installer.

7 years ago

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Debra Brown Lithonia, GA

Asked for a free estimate and they came out but as I was doing a comparison they were so much higher than 50 Floor for the exact same thing. Then they called back and I told them I had a better price from another company and then they wanted to match it. I don't have time for games and had already paid the other company on the spot.

9 months ago

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peggy cherry Fayetteville, NC

I received a quote from them. Their prices were reasonable and their reps are really nice. I guess being a salesman you have to be nice to get a sell. But hay I’m counting it.

1 year ago

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Lynn Hart GA

The most incredible thing about Empire Today is the 1 day installation! They came to my home in Massachusetts and carpeted 2000 square feet in a 12 hour period including inside closets. Best price Very impressed

1 year ago

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Lloyd Plainfield, IL

Previous customer to Empire for carpeting as well as floor. The sales rep was helpful and friendly and I believe honest. The workers were friendly, polite, and very courteous in our home. Their work was excellent. Have recommended.

1 year ago

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valarie viarengo Covington, GA

I have used Empire for many of my homes. I like the next day service that is always aviaiable. Pricing and service is always been excilent. I had carparts and vinyl flooring installed.

1 year ago

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Carolina camacho

Me and my family heard about empire today on a TV commercial and called them in to do our flooring and the end result was beautiful! we were so happy with the way it turned out.

3 years ago

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Della Gardner Pacoima, CA

We had new laminate laid with a new subfloor by empire February 2021 after fighting with empire for eight months they sent a contractor to reinstall the laminate flooring they ripped everything up and now empire refuses to do the subfloor the way it was supposed to be done in the first place we already paid Empire to do the subfloor their contractors used cardboard to level out

2 years ago

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James Harrison Fayetteville, NC

I call Empire and made an appointment for them come out and measure and let me chose from their flooring it was scheduled for two weeks later. I received confirmation and several e-mails come the day for appointment no empire, no call no nothing. I call them they tell me I was not on their schedule so who sent the, e-mails and the confirmation a little birdie! I waited on them for two weeks for nothing I must assume it was my zip code?

3 years ago

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Karla Harris Markham, IL

Customer service is terrible. They sent their installers out to install but do not give them enough carpet to complete the installation and will not start the install until they are paid in full. Empire tired to put me off in completing my carpet installation but I was insistent with their unprofessional customer service that my carpet installation be completed on the same day as scheduled. I will never do business with this incompetent, unprofessional company.

9 months ago

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Elisabeth Kinghorn Nakhon Sawan, 60

We had hardware installed in our living room and love the final result. The installation was very fast and they were very careful. I'd recommend Empire

3 years ago

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Zowey Andrews Phoenix, AZ

The company obviously has a very strongly built workflow and i will go on recommending it to my interested friends.

3 years ago

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Aaron Anderson

Huge flooring selection, top-notch quality. Knowledgeable staff, great prices. Transformed my home. Highly recommend this flooring store!

1 year ago Edited November 20, 2023

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Chef Cat A 2 Z Living Well Solutions White Plains, NY

The representative that came out was very courteous although the lack of experience in measuring the space was not building confidence in our decision to purchase from them.

1 year ago

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Darla Wylie Brentwood, CA

I like Empire. I purchased flooring for my downstairs vinyl install and new carpet upstairs. They were fast and professional.

1 year ago

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Bunny Garlington Weatherford, TX

I have used this company a few years ago. They moved everything, laid the carpet and moved everything back in. I was delighted!

1 year ago

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Lisa Chesterfield, MO

I have seen too many Empire Today commercials . I finally gave them a call for an estimate. I did not know that I had to make a decision on the spot if I want to go with their product. Way to much pressure for me!

1 year ago

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Michael Blitz Hicksville, NY

1. Installer never showed up. 2. Price I was quoted had hidden costs. 3. My neighbor had Empire install flooring in 3 rooms, paid more than originally quoted, and the results look unprofessional.

9 months ago

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Sonia Hilinski

sales was great. Installers not the best, Argued on how I wanted my stair runner installed to accommodate the trim being installed on the downstairs landing. The installers wanted the “easy” way out. It was done to my specs but man did they have a lot to say about me in spanish thinking i didn’t understand.

1 year ago

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John Baylor Jr Richmond, VA

Very quick and professional team. Comes out for consultation and install for me in within the same week!

1 year ago

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Kimberly Felker Chicago, IL

I got carpet installed and I called because there’s install issues of buckles and raised carpeting in both rooms, they said it was warranty protected when I purchased but wanted me to pay 400.00 to fix the buckles in the carpet from an improper installation . So I still have a bumpy carpet to trip over

1 year ago

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North Florida Wildliife Center Tallahassee, FL

Still remember the commercials, you have to call empire today. Very friendly service and our install was done on time

2 years ago

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Laura White Detroit, MI

Carpet at our entire new home of almost 5000 ft.². Love the company, however there is one spot/seam that is already peeling two years later.

2 years ago

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Katey Wheeler Santa Rosa, CA

We had flooring installed by empire and it looks great. It’s held up well to 2 crazy dogs!

1 year ago

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Jennifer Peterson Lenoir, NC

Fantastic service with the sales, the finance, and the installation. First rate products, too.

1 year ago

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Ilspbeth Bruce

too much to choose from had to just stop and pick something or else would have never gotten our project completed.

1 year ago Edited April 11, 2023

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Keaton W Copperas Cove, TX

The crew was fast and friendly. I had as much prepped as I could for them and they were grateful

1 year ago

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Edie Glennville, GA

Great flooring with reasonable prices. Good customer service 🤠

1 year ago

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Michael Leveille Wrentham, MA

Issues with this company have been resolved at the corporate level.

5 years ago

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Smiles Ofpatrick

Great floors, fast install and reasonable prices

1 year ago

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Jeremy V (Twin) Sarasota, FL

Did not do as I requested. The overall job was cheap, fast & just no care or concern for the customers satisfaction.

1 year ago

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Gabe Dominiczak

Great flooring products and installation!

1 year ago

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Isabelle Lozach Queens, NY

Great products, did my flooring, great pricing!

1 year ago