Name: Freedom Debt Relief
Rating: 4.8

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Verified Customer

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Genevra Garden City, MI

Customer service did pretty well. Anytime we had questions, they were very prompt and answering and helping us get through what we needed to get through. It help us to achieve our goal and to be debt free.

6 years ago

Reply from Freedom Debt Relief

Genevra, we are so happy to be of assistance to you. We do our best to provide our clients with the best possible experience. If you ever need our assistance please call Client Services at (800) 655-6303 thank you for choosing Freedom Debt Relief.

Aug. 12th, 2020

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Verified Customer

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Larry Lyles, TN

Freedom Debt Relief does a good job on arranging settlements and helping me take care of my debt. Customer service does their best to help you and answer your questions.

6 years ago

Reply from Freedom Debt Relief

Thank you, Larry for your fantastic feedback! We will continue to make sure you're satisfied throughout the program! Please reach out to our client services department at (800) 655-6303 or should you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

Sep. 20th, 2018

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Norman Virginia Beach, VA

I think that customer support does a great job. They always call me back, and they answer my questions in a timely manner. However with regards to the service, I have been with them for almost one year and I have only had one thing paid off. I don't feel like they are providing me with the quality care that I keep asking for.

6 years ago

Reply from Freedom Debt Relief

Thank you, Norman for your honest feedback! We're glad to hear for the most part you're receiving great customer service. We do apologize that you feel that no changes have been made. We definitely would like to review you account with you to see what's going on with the process of your accounts and hopefully resolve your concerns. We will be reaching out to you privately.

Sep. 20th, 2018

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Verified Customer

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Kim Santa Rosa, CA

I have to call customer service every couple weeks to get help with using their dashboard, but they walk me through it. I am almost paid off thanks to Freedom Debt Relief.

6 years ago

Reply from Freedom Debt Relief

Hello Kim,

We thank you for your positive review. The Client Dashboard is a very useful tool to use and we are very glad you have taken advantage of this. Congratulations on your success thus far, completion is coming soon. Please reach out to our client services department at (800) 655-6303 or if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

Sep. 20th, 2018

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Verified Customer

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David Cookeville, TN

Freedom Debt Relief has kept me informed on the status of my debt, and has already cleared one credit card. Customer support has answered all of my questions so far! They do a great job.

6 years ago

Reply from Freedom Debt Relief

Hello there David! Our clients are our top priority and ensuring that you feel appreciated and respected is the main goal. Thank you for trusting us and allowing us to help you on your path to financial freedom. If you ever need our assistance please call Client Services at (800) 655-6303. Thank you for choosing Freedom Debt Relief.

Aug. 12th, 2020

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Verified Customer

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Andrey

Very helpful staff. I mean VERY! When I needed legal help, it was given to me right away with great results. Good and fair contract conditions. What can be better?

6 years ago

Reply from Freedom Debt Relief

Good afternoon Andrey,

We appreciate your amazing feedback. We love having you enrolled in Freedom Debt Relief and we are so proud of your experience at Freedom Debt Relief. Keep up the great work! Please reach out to our client services department at (800) 655-6303 or if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

Sep. 18th, 2018

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Millie

They are good, could be better. They could call all the debtors and let them know they have a customer who has an account with them and now they are in charge, so the debtors knows.

6 years ago

Reply from Freedom Debt Relief

Millie, we value your feedback! When clients first enroll in the program we don't contact all creditors at the same time to let them know. The reason being is that we want to make sure there's funds built up in your dedicated account to start to negotiate with them. Please reach out to our client services department at (800) 655-6303 or should you have any questions or comments regarding your account.

Sep. 18th, 2018

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Verified Customer

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Anonymous

Every person I speak to is very informative and very knowledgable and answers all my questions with ease. I really enjoy working with each an every one of them.

6 years ago

Reply from Freedom Debt Relief

Thank you so much for your kind words and excellent review! Please reach out to our client services department at (800) 655-6303 or should you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

Sep. 19th, 2018

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Sheila

I gave FDR a 5 star rating because every time that I have an an issue and called customer service, the people that I have dealt with have been very helpful.

6 years ago

Reply from Freedom Debt Relief

Good afternoon Sheila,

We appreciate your honest feedback and love your response. We will continue to demonstrate outstanding customer service. Keep up the great work. Please reach out to our client services department at (800) 655-6303 or if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

Sep. 18th, 2018

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Sue Fishers, IN

I was told $488 a month but because there was an extra week I ended up paying another $244 for August. That was an extra pay for my other things. Make sure you all are clearer about these things.

6 years ago

Reply from Freedom Debt Relief

Thank you, Sue for your honest feedback. As you enroll in the program the client has varies options on how they would like their deposit dates to be set up as. For example if a client wishes to be on a bi-weekly deposit that means there will be at least 2 months out of the year that will cause 3 deposits in that month, due to the way the bi-weekly scheduled is it up. We have no control on what client decides on the dates, as we make sure the client is choosing the dates that best fits for them. Please reach out to our client services department at (800) 655-6303 or should you have any questions or comments regarding your account.

Sep. 18th, 2018

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Carol

They've been excellent in handling everything and getting things paid off. They keep in touch all the time. They're doing everything they can to get rid of my debts.

6 years ago

Reply from Freedom Debt Relief

Carol, we are so glad to hear that you have had success thus far. We are know that you are going to reach your goals of becoming debt-free. If you are ever in need of our assistance please call Client Services at a(800) 655-6303. Thank you for choosing Freedom Debt Relief.

Aug. 13th, 2020

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Verified Customer

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anonymous

There are times where they do what they say they're going to do, like stop phone calls from my creditors. I feel about my decision to sign up with them.

6 years ago

Reply from Freedom Debt Relief

Hello there. thank you for sharing your feedback. We are so glad to hear that we could assist you with resolving some of your creditor contact.l If you ever have questions on your account with us please don't hesitate to call Client Services at (800) 655-6303 Thank you for letting us be apart of the journey towards financial Freedom.

Aug. 13th, 2020

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Ariel Herrera

They always return my call and they're always on the line if I need them. They always take care of what they say they will, when they say they will. I have no regrets.

6 years ago

Reply from Freedom Debt Relief

Good afternoon Ariel,

Thank you for your feedback. We love communicating with you and notifying you with any changes to your program. You will soon become debt free and we are so excited! Please reach out to our client services department at (800) 655-6303 or if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

Sep. 17th, 2018

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Verified Customer

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Carl

They always take the time to explain things and never seem to be in a hurry and they're very patient. I'm really glad I went with them because it took a load off my mind.

6 years ago

Reply from Freedom Debt Relief

Thank you, Carl for your 5 star review! We really appreciate you leaving us a great review! Please reach out to our client services department at (800) 655-6303 or should you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

Sep. 18th, 2018

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Verified Customer

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Joe Brum

They're taking care of all my credit card debts. I haven't had any issues or problems. The customer service is good and I feel good about choosing Freedom Debt Relief.

6 years ago

Reply from Freedom Debt Relief

Thank you for your great review! We appreciate your comments and look forward to successfully assisting you through the remainder of your debt relief program! Please reach out to our client services department at (800) 655-6303 or should you have any questions or comments regarding your account.

Thank you for choosing Freedom Debt Relief!

May. 3rd, 2018

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James Edward

Whenever they made a settlement they were quick to reach out. They were very efficient in answering questions that were needed and even worked with me if I needed to change payments.

6 years ago

Reply from Freedom Debt Relief

We really appreciate the positive review, James! We will continue to be with you every step of the way! Please reach out to our client services department at (800) 655-6303 or should you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

Sep. 17th, 2018

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Teresa

They answered all of my questions they're just very kind and caring. They do great I mean every time something was negotiated they would immediately text me. They've already settled two accounts for me.

6 years ago

Reply from Freedom Debt Relief

Thank you, Teresa for your great feedback with the program! We appreciate all of your support! Please reach out to our client services department at (800) 655-6303 or should you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

Sep. 17th, 2018

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Ethel Athens, AL

In the time that I've been in the program I've seen much success. They're getting the job done, I feel it was a great thing to do in order to get my debt now.

6 years ago

Reply from Freedom Debt Relief

Thank you, Ethel for outstanding review! We look forward to your continued success with the program! Please reach out to our client services department at (800) 655-6303 or should you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief

Sep. 17th, 2018

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Anonymous

They've been wonderful. They've done great with my debt so far. They keep me in touch all the time. At first I was a little leery but now I'm very glad that I did it.

6 years ago

Reply from Freedom Debt Relief

Hello,

Thank you for your positive review. We will continue to communicate with you regarding any changes made on your accounts. We will have your back throughout your journey to become debt free. Success is coming soon! Please reach out to our client services department at (800) 655-6303 or if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

Sep. 17th, 2018

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William Rogers, AR

They didn't keep me informed and then all of a sudden, we would get something in the mail saying such and such has been paid and that was the only way we knew how what they were doing and that part of it, I'm not impressed at all. They did not correspond with us or keep in touch with us until we got ahold of them.

6 years ago

Reply from Freedom Debt Relief

William, we're sorry to hear that you're not satisfied with the program. Being in the program we have to notify you as soon as, we have reached a settlement with any of your creditors, as we need your approval before we can move forward with that settlement! Without the clients authorization, once we have a settlement we cannot begin making payments, as the client needs to be aware of the full settlement details. The way we keep clients updated is through via email, text message, logging into the client dashboard, and also by calling the client, if we see the client hasn't responded to our message. We encourage you to log into the client dashboard as you can also see the progress of your accounts. Please reach out to our client services department at (800) 655-6303 or should you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

Sep. 17th, 2018

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Verified Customer

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Anonymous Pine Bluff, AR

They were very helpful to me. I think its excellent because they help me get out of debt. They're just very helpful and they keep on top of what they're doing.

6 years ago

Reply from Freedom Debt Relief

Thank you for your great review and support! Please reach out to our client services department at (800) 655-6303 or should you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

Sep. 17th, 2018

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Louella San Leandro, CA

They've done a great job for me. They have paid off a lot of my outstanding debts. They are a great company and I would recommend them to someone I know.

6 years ago

Reply from Freedom Debt Relief

Good morning Louella,

Thank you for your positive response. Congratulations on multiple accounts being paid off! We love hearing about your success at Freedom Debt Relief. We would strongly appreciate if you recommend our program to your friends and family. Please reach out to our client services department at (800) 655-6303 or if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

Sep. 17th, 2018

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Gayle frazee

They are knowledgeable on everything I needed. They're also there for you 24 hours a day. They are very quick on responding with solutions, very helpful to me.

6 years ago

Reply from Freedom Debt Relief

Thank you for the helpful feedback regarding your debt relief program! We strive to provide excellence to all of our clients! Please reach out to our client services department at (800) 655-6303 or if you have any questions or comments regarding your account.

Thank you for choosing Freedom Debt Relief!

May. 14th, 2018

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Verified Customer

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Jessie

They are always extremely responsive, ready to help, or answer any questions you might have. They're very good at what they do, they saved me thousands of dollars.

6 years ago

Reply from Freedom Debt Relief

Hello Jessie,

Thank you for your positive review. We will continue to demonstrate responsible and knowledgeable service to through your graduation. We absolutely love having you enrolled in Freedom Debt Relief. Please reach out to our client services department at (800) 655-6303 or if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

Sep. 14th, 2018

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Michael San Francisco, CA

They answered all the questions I asked them in a respectful and professional manner. They make it more affordable for you to pay off your debt with convenience.

6 years ago

Reply from Freedom Debt Relief

Thank you, Michael for your positive review! Our quality of our work does bring a lot of savings to clients, along with becoming debt free! Please reach out to our client services department at (800) 655-6303 or should you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

Sep. 14th, 2018

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Rhondala Tulsa, OK

I only have to call twice, and they usually get to it and it's over. They always send me an email to remind me to look at my dashboard when I haven't been on in a while.

6 years ago

Reply from Freedom Debt Relief

Thank you Rhondala! We appreciate your response and we will continue to send you these alerts. We are happy to address any questions or concerns you have. Keep up the great work with the Client Dashboard. Please reach out to our client services department at (800) 655-6303 or if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

Sep. 14th, 2018

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Rosemary The Bronx, NY

They are helpful and answer my questions. They gave me the proper step-by-step and I'm doing a great job now. They are great people and they are always there for you.

6 years ago

Reply from Freedom Debt Relief

Thank you, Rosemary for your great review and your support! Please reach out to our client services department at (800) 655-6303 or should you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

Sep. 14th, 2018

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Rose Manchester, KY

They're eager to help me, answer all my questions, and I have no problem with them. They keep me updated very well and they seem to be doing a good job negotiating my debt.

6 years ago

Reply from Freedom Debt Relief

Thank you, Rose for your great review! We're happy to hear that the program has been successful for you thus far! Please reach out to our client services department at (800) 655-6303 or should you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

Sep. 14th, 2018

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Angie Campbellsville, KY

They were always available to answer any questions or concerns that I have. One of my accounts was turned over to someone else and they haven't responded to any of my emails.

6 years ago

Reply from Freedom Debt Relief

Hello Angie,

We appreciate your feedback. We will have your back throughout your program and we are very intrigued to see you graduate debt free! Instead of emailing us, have you tried contacting us via phone? Please reach out to our client services department at (800) 655-6303 or if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

Sep. 12th, 2018

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Patricia Honey Brook, PA

They were there and they pay attention on what you need. They already settled a debt for me and I've only been a member since July. They keep you updated wth emails.

6 years ago

Reply from Freedom Debt Relief

Hello Patricia,

Thank you for your positive response. We absolutely take time and make sure to research all of your accounts enrolled in Freedom Debt Relief. We will continue to update you on any progress and new changes to your account. Please reach out to our client services department at (800) 655-6303 or if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

Sep. 12th, 2018

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Victoria Las Vegas, NV

They send out emails at least once a month. They are always available to answer the questions I have. They are actually able to get some good settlements for me.

6 years ago

Reply from Freedom Debt Relief

Good afternoon Victoria,

We thank you very much for your feedback. We love having you enrolled in our program and we will continue to send you alerts and emails. We are always here for you and cannot wait to see you graduate! Please reach out to our client services department at (800) 655-6303 or if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

Sep. 12th, 2018

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Verified Customer

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Hollis

Customer service is very good on that because every time they have updated anything, they informed me via email. They have been very good doing what they do.

6 years ago

Reply from Freedom Debt Relief

Hello Hollis,

This is an amazing review. We love to hear that you have received updates on your account with Freedom Debt Relief and we will continue to update you if we see any changes on your accounts. We will continue to resolve your accounts in the program. Please reach out to our client services department at (800) 655-6303 or if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

Sep. 11th, 2018

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Verified Customer

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Mark Selmer, TN

They always call you back and take care of whatever problems you threw at them. They did what they promised, and I feel it was the best decision I ever made to go with them.

6 years ago

Reply from Freedom Debt Relief

Good afternoon Mark,

Thank you for your honest response. We strive for outstanding customer service and we are so glad to hear we have demonstrated this thus far. We will have your back throughout your journey to becoming debt free. Please reach out to our client services department at (800) 655-6303 or if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

Sep. 11th, 2018

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Verified Customer

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Tim Dayton, OH

They would email me every time they would set up an agreement with the credit card things. They actually worked really hard to settle the credit cards.

6 years ago

Reply from Freedom Debt Relief

Good afternoon Tim,

This is amazing! We appreciate your feedback and we will email and send you correspondence anytime we receive a structured settlement. We will always ask you for your approval before because this is your program! We work extremely hard on all of your accounts and we love everything you have done as well. Please reach out to our client services department at (800) 655-6303 or if you have any questions or comments regarding your account.

Thank you for choosing Freedom Debt Relief!

Sep. 11th, 2018

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Verified Customer

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Jerome Kamenker Ocala, FL

They know how to do their job. Also, they are very patient and really worked with us. We are not beginning to see the light at the end of the tunnel.

6 years ago

Reply from Freedom Debt Relief

Thank you for the helpful feedback regarding your debt relief program! We strive to provide excellence to all of our clients! Please reach out to our client services department at (800) 655-6303 or if you have any questions or comments regarding your account.

Thank you for choosing Freedom Debt Relief!

May. 7th, 2018

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Verified Customer

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Garland Keaton Madison, AL

I've always been able to communicate with them. Or I can check my dashboard to see what's going on. Every time I had a question there was a client there to assist me.

6 years ago

Reply from Freedom Debt Relief

Thank you for your positive review! We look forward to your continued success with Freedom Debt Relief! Please reach out to our client services department at (800) 655-6303 or with any questions or comments regarding your account.

Thank you for choosing Freedom Debt Relief!

Aug. 17th, 2018

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Verified Customer

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regina branch austin Hampton, VA

They were professional and helpful. They kept me up to date with everything I needed to know. They explained how the process worked and save me money.

6 years ago

Reply from Freedom Debt Relief

Thank you for your great review! We appreciate your comments and look forward to successfully assisting you through the remainder of your debt relief program! Please reach out to our client services department at (800) 655-6303 or should you have any questions or comments regarding your account.

Thank you for choosing Freedom Debt Relief!

Feb. 27th, 2018

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Stacey Westminster, CO

There is somewhat of a learning curve with them when working with the customer service. They lack on the way to keep you updated. The only way you can find out progress is going online.

6 years ago

Reply from Freedom Debt Relief

We're sorry to hear that you have been experiencing issues when speaking to customer service. Please let us know what we can do to address your concerns you are having. A Customer Experience Advocate will reach out to you shorty for further assistance.

Sep. 6th, 2018

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Verified Customer

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Lee Ashtabula, OH

I think they have a good service. It don't think it's superior, but I think it's very good. They were very timely and they have a dash board so you can track everything, it's pretty easy to track.

6 years ago

Reply from Freedom Debt Relief

Thank you, Lee for your honest feedback about the program! We look forward to your continued success with Freedom Debt Relief! Please reach out to our client services department at (800) 655-6303 or with any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

Sep. 6th, 2018

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Verified Customer

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Danielle Catasauqua, PA

I have had no problems with them whatsoever. They have been one hundred percent easy to work with. I'm glad I did it because now I have no credit card.

6 years ago

Reply from Freedom Debt Relief

We appreciate the great review, Danielle! We're glad you chose us to assist you in becoming debt free too! Remember that client services is here for you 7 days a week, so please don't hesitate to reach out whenever you have questions or concerns, also you can reach us on your client dashboard at .

Sep. 12th, 2018

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Verified Customer

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Pat Patterson, LA

Anytime I called they walked me through what to do, what not to do, and I've had total peace since joining Freedom Debt Relief. I've already had three completely paid off.

6 years ago

Reply from Freedom Debt Relief

Congratulations on your structured settlements, Pat! We are excited to see your progress, and we're looking forward to negotiating more great settlements for you. Please continue to reach out to our client services team whenever you have questions or concerns!

Sep. 12th, 2018

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Verified Customer

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Paul

They're very friendly and helpful. They email me weekly. They've been able to negotiate with the companies we're dealing with in an appropriate manner.

6 years ago

Reply from Freedom Debt Relief

Thank you, Paul for your positive review! We will continue to work hard to get you the best settlements and to reach your goal on becoming debt free! Please reach out to our client services department at (800) 655-6303 or should you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

Sep. 11th, 2018

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Verified Customer

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Dave Roanoke, VA

They always answer my questions in a short amount of time. They were able to quickly get me the best deal, it helped me get out of debt a lot quicker than if I was doing it on my own.

6 years ago

Reply from Freedom Debt Relief

Thank you for your positive review! We look forward to your continued success with Freedom Debt Relief! Please reach out to our client services department at (800) 655-6303 or with any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

May. 14th, 2018

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Verified Customer

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Thomas Bernini Ft. Pierce, FL

They do what they say they're going to do. Everybody's always helpful, they're very knowledgeable about my account. They always email me certain things and what not.

6 years ago

Reply from Freedom Debt Relief

Thank you for your great review! We appreciate your comments and look forward to successfully assisting you through the remainder of your debt relief program! Please reach out to our client services department at (800) 655-6303 or should you have any questions or comments regarding your account.

Thank you for choosing Freedom Debt Relief!

Feb. 27th, 2018

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Verified Customer

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Roger Dale Stover, MO

Anytime I had a problem I can call them and I can get results for doing a fantastic job on my credit that they are working with and they did a good work.

6 years ago

Reply from Freedom Debt Relief

Thank you, Roger for your great review! We appreciate your comments about the program thus far. Please reach out to our client services department at (800) 655-6303 or if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!”

Sep. 10th, 2018

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Verified Customer

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Andy/Vicki

The process has been very easy. So far everything they say has been spot on. First 3 months were tough, but mostly because we were current with our bills.

6 years ago

Reply from Freedom Debt Relief

We appreciate your outstanding review and look forward to continuing the great experience through graduation of your debt settlement program!

Please reach out to our client services department at (800) 655-6303 or if you have any questions or comments regarding your account.

Thank you for choosing Freedom Debt Relief!

May. 14th, 2018

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Verified Customer

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Glenna

The process was a lot easier and faster than I thought. They really helped me every way possible. I feel I made the best choice in Freedom Debt Relief.

6 years ago

Reply from Freedom Debt Relief

Thank you so much for your great review! We are so grateful that you joined our program and have allowed us to help you with your debt and becoming debt free! We look forward to continuing to assist you through graduation of your debt relief program.

Please reach out to our client services department at (800) 655-6303 or if you have any questions or comments regarding your account.

Thank you for choosing Freedom Debt Relief!

May. 14th, 2018

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Verified Customer

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carol Saint Marys, PA

I was in too much debt, so I went to Freedom Debt. They have been nothing but honest and upfront with me. They are the place to go for anybody that needs help.

6 years ago

Reply from Freedom Debt Relief

Thank you so much! We are thrilled to receive your 5-star review and we look forward to helping you reach your goals of financial freedom! Please reach out to our client services department at (800) 655-6303 or should you have any questions or comments regarding your account.

Thank you for choosing Freedom Debt Relief!

May. 7th, 2018

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Verified Customer

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Anonymous Conover, NC

My husband and I are both retired and we needed to get rid of some debts. They have been very good, very wonderful to us. They just didn't really come up with something that I can pay them.

6 years ago

Reply from Freedom Debt Relief

Thank you for leaving us an outstanding review! Please reach out to our client services department at (800) 655-6303 or if you have any questions or comments regarding your account.

Thank you for choosing Freedom Debt Relief!

May. 7th, 2018

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Verified Customer

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Donna Dickieson Napa, CA

Their service has been above and beyond what was expected. We are greatly appreciative of the great service we have had, and recommended them to friends and family.

6 years ago Edited January 10, 2024

Reply from Freedom Debt Relief

Thank you for your positive review! We look forward to your continued success with Freedom Debt Relief! Please reach out to our client services department at (800) 655-6303 or with any questions or comments regarding your account.

Thank you for choosing Freedom Debt Relief!

May. 7th, 2018