Name: Freedom Debt Relief
Rating: 4.7

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Danny Paulsen Paulsen El Centro, CA

So far very professional and sympathize with my situation and keeps me informed love getting the e mails right away

4 years ago

Reply from Freedom Debt Relief

We appreciate you taking the time to leave us a review, Danny. We are thrilled to accompany your journey to financial freedom. Please let us know how we can continue supporting your every step! Thank you for choosing Freedom Debt Relief!

Nov. 19th, 2021

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Hazel Foreman Butler, AL

I like this company because they keep you up to date with the program and teaches you how to manage your money

4 years ago Edited December 13, 2022

Reply from Freedom Debt Relief

We are glad to hear this, Ms. Foreman. Our top goal is to make sure we support our clients every step toward a debt-free future. Keep up the excellent work, and thank you for choosing Freedom Debt Relief. Here's to your financial freedom!

Feb. 23rd, 2021

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Kimberly Mason-Coxe

You took out money from my account when the credit card company already is doing the same

4 months ago

Reply from Freedom Debt Relief

Kimberly Mason-Coxe
we appreciate you taking the time to leave us a review! Our team takes pride in providing world-class customer service to our clients. Please call us at 800-655-6303 if you need any further assistance.

Aug. 11th, 2025

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Duane Hanson

Customer Service and tech support leave alot to be desired.

5 months ago

Reply from Freedom Debt Relief

Hello Duane Hanson,
Thank you for your feedback. We're sorry to hear that your experience with customer service and tech support didn’t meet expectations. We’re always working to improve and would love the opportunity to address any specific concerns. Please feel free to reach out directly for further assistance. Thank you for choosing Freedom Debt Relief.

Jun. 23rd, 2025

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TJ KEENER

they are easy to work with. easy to contact

6 months ago

Reply from Freedom Debt Relief

Thank you for your review, TJ!

May. 28th, 2025

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Greg Carpenter

Everything is going well, maybe just a bit quicker 😊

6 months ago

Reply from Freedom Debt Relief

Hi Greg, thank you for your feedback!

May. 13th, 2025

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Larry Vinyard

Knocking off bills as promised and on timely manner

6 months ago

Reply from Freedom Debt Relief

Hi Larry, we are happy to hear about your progress!

May. 13th, 2025

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Ljfelser

The ease of setup and handling of the account information

7 months ago

Reply from Freedom Debt Relief

Thank you for your feedback!

Apr. 29th, 2025

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carmelle mcgill

I loved the customer support that I received

7 months ago

Reply from Freedom Debt Relief

Hi Carmelle, thank you for sharing your satisfaction with our service efforts!

Apr. 21st, 2025

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Robert Coleman

Y’all are doing things backwards. You should be paying the smaller debt first and get them out of the way

7 months ago

Reply from Freedom Debt Relief

Thank you for sharing your thoughts with us, Robert. We completely understand your perspective and appreciate your input. Our negotiation strategy is based on several factors, including creditor behavior, urgency, and the potential for larger savings. While it might seem more straightforward to tackle smaller debts first, our goal is to maximize your savings and get the best possible results overall. We’re always happy to review your program with you and answer any questions about the process, an account specialist will be reaching out to you.

Apr. 22nd, 2025

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Kevin Jones

My creditors are constantly calling. I need help with this.

7 months ago

Reply from Freedom Debt Relief

Hi Kevin, we encourage you to reach out to customer service team to assist you in managing these tough conversations. We also have resources available in your dashboard to help guide you through these conversations.

Apr. 10th, 2025

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Mike Pickett

Would like to see faster or more efficient of discussions with creditors.

8 months ago

Reply from Freedom Debt Relief

Hi Mike, thank you for your feedback. We understand your desire for a quicker resolution process and truly appreciate your patience as negotiations progress. Every creditor and account is unique, and while we aim to settle debts as efficiently as possible, some negotiations can take more time to ensure the best outcomes. Please know our team is consistently working on your behalf to obtain the best savings for you across the board!

Apr. 10th, 2025

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Boomersatx X

Haven’t had them long enough to give a good review.

8 months ago

Reply from Freedom Debt Relief

Thank you for your review.

Mar. 25th, 2025

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Alfredo Luviano

It’s going slow but it’s ok I hope it goes faster

1 year ago

Reply from Freedom Debt Relief

Lafredo, thank you for your feedback and your patience. Settlements are dependent on accumulating sufficient funds in order to settle the debt and as long as we continue accumulating funds we should have no problems meeting your goals in realistic timeframes.

Jun. 12th, 2024

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Harvey L Davis Joshua, TX

My debt was $15000. After all the fees, I will still be paying $15000 or more!!

3 years ago

Reply from Freedom Debt Relief

Harvey Keep in mind that our settlement fees are bigger savings than having to pay your creditors the full 100% of the debt owed + interest % + any additional fees they charge. Yes, your creditor may have presented a lower settlement amount, but that is just to pull you back in so they could hit you with having to pay the full balance. Our settlements are secure and offer you a reduction in your debt that will lead you to become financially free. If you have any questions, just give us a call at 800-655-6303. Our Customer Service Representatives are ready to help. Thank you for letting Freedom Debt Relief be your partner on your journey to a debt-free future.

May. 2nd, 2022

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Charlotte Van Til Highland, MI

Debts not being paid off. Payments much to slow.

3 years ago

Reply from Freedom Debt Relief

We are sorry to hear that you are not content with our services, Charlotte. The reason we do small payments towards the accounts once we place them into a settlement is so that we have enough money left over from your monthly deposit to start the next negotiation. As you know, client's are the ones funding their account so that it could build, meaning that we can only work with the funds we have and we try to distribute them in the best way in order to work effectively and efficiently. We encourage you to speak with our Client Services team to learn what options are available that would allow you to accelerate your Graduation Path. Client Services is available 7 days a week to support your financial needs. Your feedback is valued. Thank you for trusting Freedom Debt Relief to serve your financial needs.

Dec. 14th, 2021

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Lena Fulton Port Charlotte, FL

Poor customer service, no return emails most the time.

4 years ago

Reply from Freedom Debt Relief

Lena, thank you for bringing this to our attention. We would like an opportunity to speak with you about the mentioned concerns. One of our experienced representatives will be reaching out.

Jul. 20th, 2021

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Marilyn Jernoske Wilmington, DE

Settlement fees are outrageous . All fees are rediculous.

4 years ago

Reply from Freedom Debt Relief

Marilyn, thank you for bringing this to our attention. We would like an opportunity to speak with you about the mentioned concerns. One of our experienced representatives will be reaching out.

Jul. 20th, 2021

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Matt Rivera Central Islip, NY

Not truthful and lack of communication with in the office

4 years ago

Reply from Freedom Debt Relief

Matt, we're sorry to hear about your experience in our program. We strive for Customer Service excellence and we never want our clients to be unhappy. A member of our team will be reaching out to you shortly to discuss your concerns. Thank you for being a valued client of Freedom Debt Relief!

Jan. 22nd, 2021

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Rita Hamilton

I would appreciate more updates on our account

4 years ago

Reply from Freedom Debt Relief

Rita, thank you for bringing this to our attention. We would like to get more detail. Please allow us the opportunity to discuss the mentioned concerns with you. One of our experienced team members will be reaching out to you shortly. We truly appreciate your review.

Dec. 23rd, 2020

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Astrid Ruiz

I don't like that I can't not remove a account at any time

4 years ago

Reply from Freedom Debt Relief

Astrid, thank you for bringing this to our attention. We would like an opportunity to discuss the mentioned concerns with you. One of our experienced team members will be reaching out to you later today. We truly appreciate your review.

Dec. 17th, 2020

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Gwendolyn Campbell

It’s taking too long to pay off my debt.

5 years ago Edited January 10, 2024

Reply from Freedom Debt Relief

Thank you for bringing this to our attention. We would like an opportunity to discuss the mentioned concerns with you. One of our experienced team members will be reaching out to you shortly. We truly appreciate your review.

Oct. 27th, 2020

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Anonymous

If you miss a payment because you have been laid off or something else, they can throw away the agreement and you have to start all over even if you have paid most of what was agreed upon beforehand. I have lost several thousand dollars because I got laid off during the pandemic and I missed a payment by like 2 days. It is now going to take two years longer than originally stated to get out of the program, it is not a good feeling. When I called originally they were incredible kind and knowledgeable and I made the best decision I could at the time but I no wish had done a little more research.

5 years ago

Reply from Freedom Debt Relief

Hello, thank you for bringing this to our attention. We understand that things will change and we want to address those changes the best we can. We would like an opportunity to discuss the mentioned concerns with you. One of our experienced team members will be reaching out to you shortly. We truly appreciate your review.

Oct. 23rd, 2020

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Lillian ricks

Poor information on what going on with debt

5 years ago

Reply from Freedom Debt Relief

We are very sorry to hear about your experience, Lillian. It's our priority to make sure you are aware of any updates to your program every step of the way. We would like a chance to discuss this matter with you and address any other concerns you may have during this time. A member of our team will be reaching out to you shortly. Thank you for choosing Freedom Debt Relief.

Jul. 7th, 2020

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Tammy

A lot of agents give different info it's not consistent

5 years ago

Reply from Freedom Debt Relief

Hi Tammy! Thank you for bringing this to our attention. We are constantly working on ways to improve our communication with our clients, and we will consider this feedback. Please also know that there is constant change occurring on your account due to negotiations with your creditors. If you would like to discuss this further, please reach out to us at 1(800)-655-6303. Thank you for choosing Freedom Debt Relief!

Apr. 21st, 2020

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Patrricia Steere

I am very dissapointed in the amount of fees you charge!!

5 years ago

Reply from Freedom Debt Relief

Patrricia, we are sorry to hear that you are not satisfied with our service. We understand that the fees can seem a bit much, but if you compare our fees to the 100% of the debt amount plus any interest and additional late/penalty fees if someone can't meet the monthly required minimum payment. We offer a proven solution at an affordable monthly cost that helps our client pay down their entire debt; principal, fees, interest and all. Please call Client Services at (800) 655-6303 if you have any further concerns.

Apr. 18th, 2020

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Butch Hall

I feel I was lied to about contacting creditors

5 years ago

Reply from Freedom Debt Relief

Butch, we are sorry to hear that you feel our communication was not valid. We work everyday to better our clients experiences, and please know that your concerns are considered. If you ever have questions about your accounts please call Client Services at (800) 655-6303.

Mar. 18th, 2020

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terri pinget

they are not helping me on a particular negotiation

5 years ago

Reply from Freedom Debt Relief

We're sorry to hear about your frustrations regarding one of your accounts, Ms. Pinget. Our negotiators take every opportunity to settle the balances enrolled in our program, no matter the situation. We would like an opportunity to speak with you further regarding the mentioned concerns. One of our experienced team members will be reaching out to you shortly. Thank you for choosing Freedom Debt Relief to reach your financial goals.

Mar. 11th, 2020

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Judy Collins

It's taking longer to see anything longer than I thought

5 years ago

Reply from Freedom Debt Relief

Judy, we are so sorry that you feel this way. We understand that waiting for a settlement can be frustrating, but understand that we have our client's best interest in mind. Our negotiators are professionals at what they do and will provide you with the best settlement/ savings possible. If you are concerned about your account please call Client Services at (800) 655-6303, and an agent will be more then happy to assist you! Thank you for choosing Freedom Debt Relief.

Feb. 14th, 2020

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Chris Romeo

Easy to talk to and legal team is fantastic.

5 years ago

Reply from Freedom Debt Relief

Hello, Chris, thank you for your feedback. It is our pleasure to provide you with constant support throughout your debt relief program. Our team of professionals looks forward to further assisting with all of your needs. Please reach out to our client services department or visit your client dashboard at if you have any questions or comments regarding your account. Thank you for being a valued client of Freedom Debt Relief!

Jan. 8th, 2020

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Melody

Moving too slow and negotiations with major creditors is not good! I'm still receiving calls

6 years ago

Reply from Freedom Debt Relief

We are sorry to hear that you are not satisfied with the results the program has provided. A member of our team will be reaching out to you shortly to address your concerns. Thank you for choosing Freedom Debt Relief.

Oct. 29th, 2019

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Charles Loomis

I don't get enough informathion about what is going on.

6 years ago

Reply from Freedom Debt Relief

Charles, we value your feedback. Our team apologizes if you feel you do not get enough information. We do encourage you to keep track of your progress on your Client Dashboard at or contact Client Services with any questions at 1-800-655-6303. Thank you for choosing Freedom Debt Relief.

Oct. 29th, 2019

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Michele dalton

They lied about accounts being covered! Absolutely terrible! They almost ruined my life!

6 years ago

Reply from Freedom Debt Relief

Thank you for sharing your thoughts, Michele. We regret to hear that you are unhappy with the program. All accounts that are enrolled are outlined in your contract for negotiations. A member of our team will be reaching out to discuss your concerns further. Thank you.

Jul. 10th, 2019

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Anonymous

I feel no communication ,it's just not what i thought it would be

6 years ago

Reply from Freedom Debt Relief

Thank you for sharing your feedback. We are sorry to hear you are not happy with the level of communication. Our team is always here to discuss your concerns or provide updates whenever you would like. Client Services can be reached at 1-800-655-6303. You can also check on your program progress 24/7 online on the Client Dashboard located at . A member of our team will be reaching out shortly. Thank you.

Jul. 10th, 2019

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Luis Hernandez oms

Why was i told i would be done in 2020 now2022

6 years ago

Reply from Freedom Debt Relief

Thank you for your review, Luis. On average our program takes 24-48 months to complete depending on settlements with your creditors. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

Jul. 10th, 2019

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Robert

It does work but they bet you up with fees

6 years ago

Reply from Freedom Debt Relief

We appreciate the feedback, Robert. Thank you for sharing you're able to recognize the benefits of our services. Our settlement fees are calculated based on the law in the state you live in and the amount of your debt. Our fees are also regulated by the FTC (Federal Trade Commission). We are more than happy to further discuss any concerns you may have about our program. Client Services is available 7 days a week and can be reached by calling (800)655-6303 or via email at . Thank you for choosing Freedom Debt Relief to achieve your financial goals.

Jul. 3rd, 2019

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Anonymous

started good but did not end well, they don't do well with time sensitive cases

6 years ago

Reply from Freedom Debt Relief

We're sorry to hear that you've had a negative experience and we'd like an opportunity to review your account with you and hopefully resolve any concerns you may have. Could you please provide us with the contact information associated with your program in a private message and we will have a member of our team reach out to you? Thank you.

Jun. 13th, 2019

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Anonymous

Little diappointed to find out how much you take first

6 years ago

Reply from Freedom Debt Relief

Thank you for providing your feedback. We are sorry to hear that you were disappointed with our fee schedule. We would love the opportunity to speak with you about your account, please message us your contact information so we can discuss your concern. Thank you for choosing Freedom Debt Relief!

Jun. 12th, 2019

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J. Lea Callaway

Not at all positive, why am I still receiving phone calls from credit card companies...

6 years ago

Reply from Freedom Debt Relief

We're very sorry to hear of your frustrations, Ms. Callaway. Rest assure that once we begin to negotiate and settle the enrolled balances, the creditor calls will eventually cease. Until then, we've provided some helpful tips and tools on your Client Dashboard at that speak on how to handle the creditor calls you're receiving. We would also like an opportunity to directly address the concerns you're having at this time. A team specialist will be reaching out to you shortly. We appreciate the opportunity to service your financial needs. Thank you for choosing Freedom Debt Relief.

May. 29th, 2019

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Anonymous

Not happy yet, still waiting for negotiations

6 years ago

Reply from Freedom Debt Relief

We are sorry to hear of your disappointment in the amount of time it takes to negotiate and settle an account balance. Please understand that it takes time for funds to accumulate in the dedicated account from the scheduled monthly deposits. Once a sufficient amount of funding is available, our negotiation process can then begin.

We understand that our newer clients tend to have concerns in the earlier stages of our program. That is why we are available 7 days a week to address these concerns and provide plans of action. If you have any questions regarding your graduation path or your account in general, please reach out to our client services team at (800)655-6303 or via email at . You can also view your graduation path when logged onto your client dashboard at .

Please let us know how we can continue to support you on this journey. Thank you for choosing Freedom Debt Relief to meet your financial goals.

Apr. 8th, 2019

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C D Simion Sr

Wasn't what I was told about the EXPENSIVE FEES BEING CHARGED.

6 years ago

Reply from Freedom Debt Relief

Hello CD Simion,

We’re so sorry to hear you have had a negative experience. Could you please send us your contact information in a private message so we can look into this further and have someone contact you?

Mar. 25th, 2019

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Anonymous Tipton, OK

good but a slower process than I was informed

6 years ago

Reply from Freedom Debt Relief

We appreciate your honest feedback and apologize if the details of our program were not clearly conveyed to you. Each client's experience is different. However, we estimate that a client should she his/her first settlement within the first 4 to 6 months of being enrolled in our program. However, if you have questions about your graduation path, client services is available 7 days a week to assist. We can be reached by calling (800)655-6303 or via email at . Thank you for allowing Freedom Debt Relief the opportunity to service your financial needs.

Mar. 19th, 2019

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Linda Townzen

The creditors are really hounding me after 7 months.

6 years ago

Reply from Freedom Debt Relief

We're sorry to hear you are still receiving creditor calls this far into our program, Ms. Townzen. We imagine this to be extremely frustrating for you. Please know these calls will not continue your entire duration with us. As we settle your accounts, you should receive fewer and fewer creditor calls until they eventually cease all together.

Keep in mind, Ms. Townzen, speaking with the creditors is not a requirement of our program. Being that a balance is owed to them, they do have the right to attempt collection efforts. However, we anticipate the creditor calls will eventually stop.

We are here to support you on this journey! Please feel free to contact client services regarding any concerns you're having. You can also view the helpful videos located on your client dashboard at . These videos specifically speak to how to handle the creditor calls you're receiving.

Please let us know if you have any other questions or concerns we can assist with at this time. Thank you for allowing Freedom Debt Relief the opportunity to service your financial needs.

Mar. 14th, 2019

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rick

the feds are high and the process very slow and also they gave me bad advice on one of my accounts

6 years ago

Reply from Freedom Debt Relief

We're so sorry to hear that you've had a negative experience, Rick. Could you please send us your contact information in a private message so we can have a member of our team reach out to you? We hope to work together to resolve your concerns.

Jan. 17th, 2019

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Jerry Fallat

average because of a lack of communication

6 years ago

Reply from Freedom Debt Relief

Thank you for your honest review, Jerry. We're sorry to hear that you feel like there is not enough communication in regards to your progress but did you know that we have a client dashboard that's available to you 24/7? It's a great tool that you can use to track your progress. We also have a top tier client services team that's always ready to answer any questions you have regarding your account, simply call (800) 655-6303 or email . Thank you for choosing Freedom Debt Relief!

Jan. 9th, 2019

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37042

Not too good when I needed them the most they let me down and forced me into bankruptcy

6 years ago

Reply from Freedom Debt Relief

We're very sorry to hear that you are disappointed with our company. We always have the best interest for our clients and at the end of the day, we want our clients to become debt free! We never want our clients to feel like they are alone. Please allow us to review your account with you and resolve the concerns you are having. Please reach out to our client services department at (800) 655-6303 or if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

Dec. 31st, 2018

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Marianne Borders

In the beginning it was great, then it kept changing.

6 years ago

Reply from Freedom Debt Relief

Thank you for your review, Marianne! The program is an estimation of 24-48 months depending on total the debt enrolled. Also when it may feel like accounts are taking too long to reach a settlement, it's due to our negotiations wanting to make sure they get the best settlement for the clients. They don't want to just go off the first settlement the creditor provides because it can still be too high and we want to make sure client is saving fair enough amount on those accounts. We always want to me sure the client sees the difference of how much they saved verses client paying off on their own. Please reach out to our client services department at (800) 655-6303 or with any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

Sep. 6th, 2018

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maryann

they aren't always able to resolve things

7 years ago

Reply from Freedom Debt Relief

We're sorry to hear things have not always been resolved to your satisfactory, Maryann. Please know that we at Freedom Debt Relief are constantly seeking ways to improve our processes and procedures. Thank you for your feedback and know that we are always working on getting better for our clients!

Oct. 24th, 2018

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Jessica Rogers

Don't hear from them as often as I would like to.

7 years ago

Reply from Freedom Debt Relief

We are sorry to hear that you are dissatisfied with the level of communication, Jessica. A team member will be reaching out to you shortly to address your concern. Thank you for your honest feedback.

Oct. 4th, 2018

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Anonymous

Not too good lately slow process on getting closure on my accounts

7 years ago

Reply from Freedom Debt Relief

We're sorry to hear that you're disappointed with the program. We strive to make sure we're providing each client with an update. We would be more than happy to review your account with you and resolve your concerns. Please reach out to our client services department at (800) 655-6303 for further assistance.

Oct. 1st, 2018