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Pacific Debt Inc.

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2,370 User Reviews

7.5

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Theresa

Carly has been wonderful, From the very beginning the 1st person I spoke with really showed compassion, really listened , at that point I knew I made the right choice not to file Bankruptcy ,I wanted Pacific Debt to help me get my bills paid , needed to know my life would being moving forward , being 47 years old, having severe health issues, over the last two years, I didn't think I would ever get out of debt, everyday stress,bills health issues, until I found Pacific Debt, Then everything changed, I just found out how much Carly saved me finicially,as well as two of my debts paid offor, it's the easiest thing I ever had to do, they take care of everything and update you on a regular basis, I am so excited about 2017, Now I have hope, my life will turn around, debt alone is on of the most stressful situations anyone can go through, it's on your mind 24/7, NOW I can focus on other things, I feel that just writing this still doesn't express my gratitude to everyone that helped me at Pacific Debt, and Carly who is going above and beyond what ever I expected, Thank you again, I would recommend every one who feels that will never get out of Debt , to contact Pacific Debt, I feel Pacific Debt should advertise more, I know a lot of people I have spoke with had no idea that there are any companies like Pacific Debt

4 years ago

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Lindsey Clark Jackson, CA

When I first started working with Pacific Debt less than 3 years ago, I had over $13,000.00 in credit debt on 7 different cards and could barely make the minimum payments. I knew that I would never be able to pay it off as the interest just kept building. I started working with Pacific Debt and the customer service was outstanding! Everyone I worked with was so nice and non judgmental. My first account manager Nicholas H was the best. He always communicated with me and I really felt like he was working hard on my behalf. He did a great job of holding my hand through the process of working with the creditors. My second account manager Brian L was really nice and helpful as well. Throughout the process I tried to make double payments as often as possible, and a couple of times I had hard months and Pacific Debt was able to work with me to skip a payment so I could make sure not to default on any of my day to day bills during those hardships. When all was said and done, I have a zero balance on all 7 accounts, my total out of pocket expense was $12,166.46 Which includes the services provided by Pacific Debt. I know that may not seem like a huge deal, but that is less than what I originally owed on 7 high interest credit cards. Had I not had the help of Pacific Debt, I would still be making payments and still be accruing interest charges and fees, and would likely still be more than $13k in debt. One last note, my credit score was under 550 when I started this program, its now a 692 and building monthly.

4 years ago

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Damaris Orlando, FL

Pacific Debt has helped me turn my life around. I was in a massive financial hole with over $20K in credit card debt and over $700 a month going toward the minimum balance for all CC combined. They helped me lower that payment to only $320 a month for the course of 4 yrs saving me thousands of dollars. It would have taken me at least 7 - 10 years to pay off all those accounts. My credit score took a small hit but with in time I managed to get that number back to a 728. I finally have financial freedom and am able to put towards savings and better provide for my family. I would strongly recommend Pacific Dept to anyone who wants to extinguish credit card debt.

4 years ago

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Kim Wiebeck North Little Rock, AR

Contacting Pacific Debt Inc. (PDI) in February 2016 was the best decision I have made in many years regarding my debt situation. From the initial phone call explaining the basics of the program, through weekly interactions Carly, Samantha, Raul and other members of the Client Care team, the PDI staff has shown understanding and compassion for my financial position and immediately offered a solution rather than lectures on behavior modification like I received from the consumer credit counseling service I worked with for 18 months prior to reaching out to PDI. The Client Care team efficiently set up an affordable program to get me debt-free within 48 months. They were upfront and honest about the negative impact the program would have on my credit score, but also provided information on support they can provide to help with credit recovery. They offered excellent recommendations for handling the creditor's calls and emails and guided me through the initial months of the program. Fearing the worst, I had delayed reaching out to a debt reduction company, but the PDI team has made the process painless. Ignore the creditors, send documents to PDI and they do the work for you – no headaches or stress. After five months in the program, I was assigned to Kimberly Becker as my Senior Account Manager. All I can say is AMAZING! My first settlement in early August was at 50% of the balance for a savings of about $4000. But she really knocked it out of the ballpark with the recent settlement of my largest account at only 25% of my balance and a savings of $13,000. I could go on and on with the all the positive experience with this program. But in summary, I could not be more impressed with the efficient, professional service I have received from PDI. For anyone drowning in debt, there is a solution and the solution is PDI.

5 years ago

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Kelli Moore Oklahoma City, OK

I can not personally express how wonderful of an experience Pacific Debt has provided for me. My account manager, Louis, adds a superior personal touch when contacting me by phone or email. He is always so detailed in his explanation of settlements that there has never been room for me to ask questions. This company has employees that hold your hand every step of the way. Prior to making a commitment to use PDI 's services, I made numerous calls asking numerous questions and not once did the representative give me the impression of being put out. Very patient and knowledgeable staff. I give PDI an A++!

5 years ago

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U.R Knoxville, TN

My wife and I entered the debt relief program with Pacific Debt Inc. in 2012. Since such time... Our accounts have been managed and negotiated by Josh Hallas. Mr. Hallas has been extremely professional and informative throughout the process and has assist me with reducing over $150,000 in debt, down to a little less than $65,000 and completely settling my wife's accounts. I love the fact that Josh continues to work with me during my financial hardship and has never been condescending or demeaning. This level of concern and respect for clients is one of the chief reasons I chose Pacific Debt. Mr. Hallas is the best!

5 years ago

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Sims Bulluck Pfafftown, NC

Absolutely amazing company. They really work hard to reduce your debt with creditors and work out a budget to pay it off quickly but not uncomfortably. They are always responsive to you when you call and help you really understand how the whole process works. What I love best about the people that work for this company is the knowledge they have and how they make you feel at ease. I never felt like I was being hoodwooked or taken advantage of and I felt such an incredible feeling of trust with this company—like they really had my back and were looking out for me. I was able to save alot of money working with them and I feel like I can breathe again. I worked with Kimberly Becker and she is so smart, easy to talk to and she never made me feel bad about being in debt. I just can't tell you how life-changing working with Pacific Debt has been for me and my family! I will never use them again- which is a good thing because they have given me the tools I need to make sure I never get in this situation again. Thank you Kimberly Becker and Pacific Debt- what an amazing company!!!

5 years ago

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Jeri Hyden-Lawrence El Cerrito, CA

I would like to take this opportunity to praise your company and, especially my representative, Kimberly Becker. From my first contact with your Customer Service reps I have received clear and concise information, had all my questions answered, and been treated with courtesy and respect. I particularly like the proactive manner in which I was contacted and received feedback about where I was in the process and what information you needed from me. Kimberly's advice and negotiation skills have made my first debt settlement a smooth one and has taken care of my largest debt. Relief and peace of mind have been the major benefits of dealing with Pacific Debt. Thank you, Jeri L. Hyden-Lawrence

5 years ago

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joshua ekanem Houston, TX

WOW! That's all I can say. When I first signed up for PDI services I was reluctant but I read so many good reviews I had to give it a try. Everyone, from entry point all the way to settlement, were excellent. PDI kept their word. Keeping me updated and informed on what's going on. I admit it was a little scary when one of the creditors, with a rep for taking legal action to get their money, was pushing back and not initially willing to make a deal, but Ellen Hill kept reassuring me that it will be OK and not to rush into anything just wait. I was so surprised when Ellen called me with the great news that the "monster' creditor (my highest debt), after weeks of her fighting for me, settled for 25% of the amount owed with a 36 month payment plan! I expected some relief but that news exceeded expectations. That brings the total amount saved from enrolling in the program to .... (are you ready) ..... $21,765!! Also I didn't expect to have a settlement on all accounts so soon. I enrolled around October 2015 and here we are in May 2016 settled. I can now answer my phone not worrying about explaining anything to a creditor or collection agency. A SETTLEMENT HAS BEEN REACHED! :) As I said before all in the process were helpful. But special shots out to Jeremy, the customer rep, who convinced me to give PDI a chance, and Ellen Hill who went into the 'ring' and fought for me. Many thanks! Josh E

5 years ago

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Natalia Hill San Diego, CA

I was very nervous about contacting a company to handle my finances and get me out of debt. But my experience with PDI has been beyond amazing. They have taken great care of me and my representative , Shonna Gills, worked very hard to get me some of the best deals on my accounts. She was very personable and honest which made it easier to negotiate and work with. They are a very professional, well organized, with the best customer service anywhere. I would recommend this company to anyone. I am coming on four years and I am almost all done with my debt. Thank you PDI for your hard work and for helping me get past all this to move on to better things in my life!

5 years ago

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William E Shaver Westland, MI

PDI helped in decreasing my debt from a decent size amount to getting me out of debt by next year. It was a very good program to be in. The drafts to pay out the debt were reasonable and the company helped me to get out of debt much faster than I could do it on my own. Kimberly Becker was my account manger and she did a terrific job in getting me onto a plan that worked for me and she settled my accounts in very fast matter too and they helped to stop many of the collection calls as well. I am on my way to being debt free-Thank You PDI-and Kimberly- for giving me a path to being debt free and helping to get me on a path to get my budget back in order too.

5 years ago

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TJR Humble, TX

I came to Pacific Debt this year with a debt bundle that had eventually imprisoned me in a minimum monthly payment stranglehold. I am so grateful for the hard work Kimberly has done in her labors to establish a working contact with my creditors. After the initial set up of my account and Kimberly's takeover of the negotiations she has secured for me a savings so far of almost $8,000. I am so pleased with her winning style. She keeps in constant communication with me and is working through my list of creditors with great precision and speed. I am very grateful to her as well as Pacific. Thank you for treating me always with such kindly respect and dignity. Sincerely, TJR

5 years ago

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Paul Seaman Manchester, MA

The support and management of my accumulated debt that Pacific Debt, Inc. has dealt with promptly relieved me of the enormous burden I had carried for years since the post-911 recession of the mid-2000's. I realized when I was considering this program that creditors allowed my balance to grow for years without challenge or notice (to the point where it became both obscene and absurd). I was overwhelmed and diminished both financially and psychologically to an extreme I could never have imagined. The client reps at Pacific Debt that assisted me were very thorough, professional and supportive. The work they accomplished in reducing the balance of my accounts through their (must have been RIGOROUS) negotiation is nothing but impressive and admirable. It is enlightening to understand through participating in this program that the responsiblity of one's own financial life is also greatly affected by the lender that has over extended the boundary of common sense in their own interest of making a dime. I will attest to the enormous sense of gratification I received when the settlements were presented. The numbers were not only attractive when the payoff amount came in but actually felt entirely appropriate. My compliments extend to the entire staff at Pacific Debt for their pleasant disposition, professionalism and overall effective management of my indebtedness. As soon as I had enrolled I was relieved and impressed, and throughout the process I have been reminded that it was exactly the right thing to do.

5 years ago

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Frank Jenkintown, PA

Pacific Debt did a tremendous job for us. It started with Josh who settled many accounts. Then Jen settled some and then Ellen came in and settled the remaining accounts and helped us get out of the program debt free. Our biggest worry coming into the program was getting sued and hauled into court. Your staff was able to head these lawsuits off by keeping the lines of communication open with our creditors. We live on the east coast and did our homework with the debt-relief companies. Our first choice was a local company on the East coast. After reading reviews on this company, one common complaint was that people ended up in court in a lot of cases and a few commented that the creditors told them that had there been better communication on the debt relief companies part they could have avoided court. As with most of your clients, this was not an easy road for us or for you, but you got us to the finish line!!!!!

5 years ago

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France Land O Lakes, FL

Kristen of Pacific Debt help me eliminate over $20,000 of debt and allowed me to retire with financial Security And comfort. I searched for a reputable company for over two years. When I received a call from a young man from Pacific Debt who explained for over two hours about the company it's message I need success history. He then scheduled an appointment for me with Kristin Garcia and together we worked successfully to complete my goals for retirement. Kristin was also so very patient and professional over the months to follow. Needless to say I was very scared in the beginning but Kristin held my hand and kept her word about the progress to follow. Not once was I told Or given an expectation That was not met. I highly recommend Pacific Debt if you were truly interested in clearing up your financial situation. Thank you all for all your wonderful help

5 years ago

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Frank Philadelphia, PA

Pacific Debt is the best. We were over $50,000 in debt and drowning. We live on the east coast and looked into all the companies on the east coast and they didn't get very good reviews that we read about online from their clients. Most of the complaints about those companies were the clients were frequently sued and hauled into court. The red flag with me was more than once I read comments that stated when the creditors called the debt company to talk about the debts of their clients, they did not return calls. This is how the clients ended up in court. We had received notices about being sued and forwarded them to our reps @ Pacific Debt. Most of our time was with Josh, then Jen and Ellen Hill handled it for the last year or so and all accounts were settled. These reps got right on it to hold them off for a bit assuring them we not going to stiff them and eventually worked out a settlement. Most settlements were for 50% for less, a few were a bit higher. We entered into the program in March 2012 and we are now debt free thanks to the gang @ Pacific Debt.

6 years ago

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Jessica Joy Cooper Eureka, CA

I was in serious debt when I started this program. I had three account managers during this process. My last one Jen was absolutely fantastic. She kept in touch with me every month to let know how we were progressing and if I called, she either called me right back or emailed me. My program was 48 months but I graduated 8 months early and I believe it was a combination of my adding extra money to my account and Jen's hard work on my behalf.y life is so much less stressful and it's awesome that I can pay for everything in cash. My credit score is in the 700. Which is great!!! Thank you, I tell everyone about Pacific Debt and how much Jen helped me

6 years ago

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elizabeth bligen Charlotte, NC

I Called PDI in November of 2012, I was skeptical at first because I used a similar debt company before and was disappointed because they was taking my money but not paying my bills and I explained this to them. I was assured that they would do all they promise and they did just that. My first debt was settled in December 2012 less than a month after I turned everything over to them. Now in August 2015 my debts that was handled by PDI is all settled. This is an AWESOME and TRUSTWORTHY CO and is approved by the BBB.. I definitely would recommend this company to anyone in need of help with their debts

6 years ago

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Susan K. Fort Lauderdale, FL

i was a bit nervous when i first signed up with this company. i was referred to them by an article that i had read on reducing debt and it clicked with me. needless to say, after the initial scare i was handed off to their 'client care' team to help me get prepared for what was to come. i want to thank julia for being so supportive and understanding. i know i was very difficult to deal with, but they made me stay true to myself and my long term goals. i'm looking forward to getting this debt out of my hair for good. i've already recommended them to several friends that are in a similar situation as me, and i'm happy to continue doing so as long as i know julia is there for them. thanks!

6 years ago

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Gerry Tokarki Roundup, MT

The first person I dealt with at PD was Brandon Acuna. He helped me get enrolled and get all documents in order. Since then, the only person I have exclusively been in contact with is Kimberly Becker. She has managed my accounts very well. When I first emailed with her, I felt confident she was very knowledge in her position to deal with the CC companies or lawyers hired by them to collect on my debt. I explained to her what happened to me financially when my now X misappropriated approx. $750,000.00 of my inheritance monies while in Europe. After that disaster my son and I returned to the states and the X was always a German national, turned in her Green card and stayed in Europe to avoid Federal charges in the states. I have a mountain of debt and am slowly paying it off the best way I can. Beverly is very understanding of this and has explained it on occasion. I asked her to be polite to the CC co. and collectors, but also fight like a barracuda for me on the settlement amount...which she has done. I am very satisfied with her performance and I assume management is aware of her expertise in this area of debt settlement and negotiations. She hopefully is held in high regard by PD...Why, because she is a very good and dedicated representative for the company.

6 years ago

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Pam Parker Birmingham, AL

I started with Pacific Debt on 3-25-12. I owed lots of money to different companies and several credit cards. My representative at Pacific Debit was Josh Hallas and he was so wonderful and patient with me. We set up a payment plan and I stuck to it. He said I would pay everything off in approximately 3 years but I didn't think so. Well, today is 6-20-15 and I owe one more payment and I will be completely through! Pacific Debt has saved me $6800.00 and I think that is very, very good.My experience with Josh and Pacific Debt was outstanding and I would recommend them to anyone seeking help with their debts.

6 years ago

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Dave Fortin Kingston, PA

They have a high rating with the BBB but that only shows their constant collection calls. They are pretty decent to talk to on the phone.

2 weeks ago

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Bonita S Saint Marys, PA

I am just starting the process, but so far, every one is very professional and willing to answer any questions I may have.

8 months ago

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Carol Allen, TX

Cedric and Julia have gone out of there way to help me through this difficult time I really appreciate them both

8 months ago

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Felix Vallejo, CA

They are helpful and problem solver.the one who helped me is very understanding and straight to the point.

8 months ago

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Michael Erie, PA

Pacific debt had the highest rating and the most reasonable people to work with. They do keep you informed. It's good but it needs some improvement and it is kind of expensive. It's taking so long for us to get satisfaction.

2 years ago

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Steven Coffman

The customer service is absolutely amazing. The people talk to you with only your best interest in mind. You know that their only goal is to help you financially.

3 years ago

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Reply from Pacific Debt Inc.

Thank you for the excellent 5 star review. If you ever need anything, please don't hesitate to reach out at 877-722-3328 . We look forward to assisting you in resolving your debts.

Jul. 23rd, 2018

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Christopher Jones

Pacific Debt was the best company that I could find online, and they are a great bunch of people who go about it in whatever way they can to help you.

3 years ago

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Larry Saline Sr

Over the course of the time that we've been with them, we paid through a little over $3,000 and they only made a tentative settlement on two accounts and they charged us $1,000 for making the tentative settlement on each account. So, they took $2,000 for themselves and only put roughly $700 towards paying down the balance on those two accounts. I would not sign up with them again.

3 years ago

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Reply from Pacific Debt Inc.

Thank you for taking the time to share your review of our service. In reviewing your program, I show we negotiated two settlements representing over $4800 in savings based on the current balances. Both of those settlements are on hold, as you have not made a program payment since December 2017. In reviewing our notes, it appears that things have been hold due to a separate financial matter outsider of the program. With that said, we want to do everything to help and support you through this process. I've shared your review with our Account Management team and we will be reaching out to you to see if there is anything further was can do to help you get back on track. We certainly want to keep you as a customer and deliver the level of service you expect.

May. 7th, 2018

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Michael Urquhart

They are very trustworthy, and it's been very positive so far. They check in weekly to make sure everything's going okay and make sure you know the status of your account.

3 years ago

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Douglas Coffey

They did things really well, I felt like they were always available, and I felt like I could use their advice. I felt very well taken care of. It was a 5-star experience.

3 years ago

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Anonymous

My client specialist is very good. Some settlements were much higher than anticipated...as in 70% pay back. Perhaps I didn't understand the entire process. One was settled at 40% which was great.

3 years ago

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Crystal Barber

I'm on my way to getting my major credit card debt taken care of and saving some money at the same time. I'm using the savings to pay off other debt. It's a great feeling!

3 years ago

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Reply from Pacific Debt Inc.

Crystal, thank you for your kind review. That is awesome to hear! Often times clients free up enough cash flow to pay down other debts while enrolled (taxes, car notes, etc).

May. 1st, 2018

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Peter Bagalue Imperial Beach, CA

They're all really nice people and get to talk to you in a personal level. I had no problems with them. The work they did paid out. I think they're all wonderful.

3 years ago

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Stephanie Decker Hercules, CA

Their customer service is good, they call me with updates. I had a customer service representative that was phenomenal, he helped me through a lot. In the end though, I was transferred to something else, so I'm not really happy with that. Also, I don't like that my credit score actually went down.

3 years ago

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Steven Kuhn Surprise, AZ

I just had too many credit cards and high balances. The credit card companies were unwilling to work with me, so I tried to work with Pacific Debt Relief. Now I think I shouldn't have done it in the first place, I should've figured another way to do things. Whenever I called they would have no answers for me. I had to check online for progress updates, that was how I got most of my information. They didn't explain things well to me either. I wasn't told about how my taxes would work with them. I just got my 2017 taxes and I'm paying about $7,000 extra in taxes because I went through a debt relief program. Anybody else looking into a debt relief program should really look into everything.

3 years ago

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Elizabeth Montemagno Coram, NY'

I never receive any updates unless I go into the website. Even then, the site does not show what has already been paid and what is outstanding. I'm concerned about what is being done with American Express and the lack of direct communication with me.

4 years ago

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no name Irvine, CA

There's not much communication nor is my particular rep very warm or friendly. I also think you should charge for your services when the debt is paid off. We should concentrate on paying off the debt first, THEN paying you.

4 years ago

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DEBRA Brandon, FL

I reviewed several companies since I was sceptical, I am glad I chose Pacific debt, Josh and everyone have been great to work with and I would highly recommend them to anyone

4 years ago

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I.M. Miami, FL

So far it has been great. They keep me up to date with everything and have done a good job in general. We haven't finished yet of course, but I think it's a great company.

4 years ago

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Juanita Stroud Unionville, MO

Going with Pacific Debt Relief was a good decision, their people have been great. Actually, the reason I chose them was because they had the best reviews online.

4 years ago

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Lisa Cushman Chadwicks, NY

I feel amazing about my decision to sign up with Pacific Debt Relief. The consultants have actually been really good, and the experience has been great.

4 years ago

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Lauren Song Long Island City, NY

Great customer service; always available to talk, and have offer prompt responses. At first, it was scary, but then Pacific Debt really helped me through the process, and made me feel at ease.

4 years ago

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Ashlee Portelli-Trinidad Omaha, NE

I'm glad I went with Pacific Debt Relief! They had a good rating with the Better Business Bureau, and they did exactly what they said they'd do. Plus, each time they had a settlement, I would receive an email.

4 years ago

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Lynette Barnes San Francisco, CA

All I can say is that they got the financial people to stop bothering me, and told them I will be paying the bills. I'm retiring at the end of this year, and so far, I've been very satisfied.

4 years ago

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Denise Hockenbury St. Louis, MO

Their consultants kept in touch quite often, just to keep us updated on the progress they were making. I feel good about my decision on signing up with them. It's been a very good experience.

4 years ago

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Sandra Burns Oroville, CA

Most of their consultants have been pretty nice, although, I do have to say that there was a time or two that I was pretty nasty. My daughter-in-law recommended it for me, and she now feels sorry about that. I was just not very pleased with them. If everybody would've been truthful from the beginning, I would've told them I couldn't afford what they charged down the line. My bill started at $305 a month, to $570 a month. I didn't like the fact that some promises were made, and that I was not getting anymore paper work from anybody. Being paid off is the good experience, but I guess I was expecting too much.

4 years ago

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Gloria Hodge Dallas, TX

I'm glad I signed up with them! It has been a good experience, and the consultants were very professional. They helped me out, so I don't have anything but good things to say.

4 years ago

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Aline Muhssen St. Petersburg, FL

I Love this company. They have the best employees. The employees are very nice and helpful. They help you every step of the way. For example, I had a debt collector sue me from another state court system. Pacific Debt has a legal department that assist you with all legal matters during the sue process. That to me has been a God send. They have relieved my stress tremendously. Thank you! Thank you! Pacific debt. Pacific debt is the best!!!!

1 year ago

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Melissa Middle Island, NY

I had the pleasure of speaking with Ray T he is such a great customer service rep.. My debt began during an abusive relationship many years ago so every time I look at all my debt it breaks my heart because it reminds me of the abuse I used to be in but Ray reassured me that life happens... He spoke to me like a member of my family... I can't wait to be 100% away from my past once and for all.. Thanks so much Ray!!!

1 year ago