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OneMain Financial

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16 User Reviews

3.4

Overall Score

LAST UPDATED: July 22nd, 2021

OneMain Financial (formerly known as CitiFinancial) is a lender in the financial services industry. It has specialized in personal loan solutions and as personal loan lender since 1912. The company provides personalized service and offers online access 24/7 to financial tools or account management. 

OneMain Financial offers financial products and services that primarily include personal and consolidation loans to help reduce the strain from high-interest debt. 

For consumers seeking debt management and credit counseling services in addition to debt consolidation services, a OneMain Financial personal loan may not be the best fit. One Main Financial focuses on providing loans, not credit counseling. 

OneMain Financial, recently acquired by Springleaf Holdings, Inc., has a very long history and helped shape some of the financial norms we see today. In over 100 years of service, OneMain Financial has helped over 10 million customers with debt consolidation and personal loans.

Our OneMain Financial reviews indicate mixed feelings toward the company, however. Read our review below or scroll down to read comments directly from OneMain borrowers.

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The Good

  • Debt Consolidation Loans
  • Financial Tools and Resources
  • Counseling and Services
  • Availability
  • Free Credit Score
  • Experience

Debt Consolidation Loans

The company offers OneMain Financial personal loans for debt consolidation.

How does a debt consolidation loan from OneMain Financial work? You complete a loan application. Once approved, you receive one personal loan from the company to pay off multiple debts, like an auto loan, credit card debt, and even a student loan or two. This turns multiple monthly payments into one monthly payment that will repay the loan from OneMain Financial.

What are the advantages to debt consolidation through a OneMain Financial loan? You can actually negotiate a lower interest rate (APR or Annual Percentage Rate) on your long-term debt, which leads to a lower total debt payment.

Consolidating all of your monthly payments into one also helps you stay on top of your debts; instead of tracking multiple payment dates each month, you only have to repay the loan from OneMain Financial.

Most of all, a great debt consolidation loan will allow the customer to turn multiple debts with higher interest rates into one loan with a lower interest rate.

If customers are interested in OneMain Financial, we recommend they investigate the company's precomputed loans. What is a precomputed loan from OneMain Financial? It is a loan which includes the interest in the account balance.

This means that the customer will know the interest rate at the moment the loan is issued. According to the company's whitepaper on understanding how precomputed loans work, the origination fee at OneMain Financial could be around $100.

Financial Tools and Resources

Consumers working with OneMain Financial have access to different tools and resources on the company's website to help them improve their financial situation and financial education.

Some of the resources available to consumers include financial calculators, articles, and tests. These educational tools can help customers become more educated financially and lead to long-term success.

These tools and resources are free and available to anyone to use. This shows that OneMain Financial finds education to be extremely important to the success of their customers.

Counseling and Services

Although not a traditional debt counseling session, OneMain Financial allows potential clients to call in at no cost for help in applying for a personal loan or debt consolidation loan.

The OneMain Financial staff is primarily trained to assist in getting the personal loan application completed rather than advising customers on their best course of action or giving advice for managing debt and spending.

OneMain Financial Reviews reveal that customers can rely on the loan experts at the company. Because employees are certified, customers will be able to find great loans, especially if they have a decent credit history. 

For potential loan customers who need loan options, you can choose between a secured loan or an unsecured loan. 

A secured loan is a loan that has collateral tied to it. For example, a borrower can use their car as collateral. 

An unsecured loan is a loan that doesn't have any collateral tied to it. As the loan issuer, OneMain will work with you to identify which loan is best for you.

For interested investors, it is unclear if OneMain provides debt securities such as treasury bills, bonds, or commercial paper. Debt securities usually refer to an amount of money borrowed that has a fixed rate.

Availability

OneMain Financial has locations in 43 states making their services available for a broad spectrum of customers.

Having locations in most states makes it easier for customers to work with the company and makes OneMain Financial available to more potential clients.

Free Credit Score

OneMain Financial also offers a free credit score tool that allows members to monitor their TransUnion and VantageScore credit scores.

This helps customers keep track of their credit and help better themselves when making long-term financial decisions. Customers can monitor their credit scores, receive credit alerts and use the credit simulator to see how certain purchases or bills will impact their score. This tool is free to use and is available to anyone.

Experience

OneMain Financial has been in business since 1912 – that's over 104 years of experience helping people out of poor financial situations by providing loans. That experience certainly helps OneMain serve its customers better than some newer consolidation services.

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The Bad

  • Interest Rate
  • Lawsuits
  • Customer Reviews
  • Accreditations
  • No Debt Management Plan

Interest Rate

Like many companies in the debt consolidation industry, OneMain does not disclose the average interest rates offered through its debt consolidation loans.

This makes it difficult to determine if this company's service is more or less expensive than the competition without going through the entire process of getting a quote.

In debt consolidation, interest rates are extremely important to potential customers. Customers will want to go to a company that offers the lowest fees and can get the best interest rates.

Part of the solution provided through debt consolidation is exchanging higher interest rates for lower ones.

Interest rates will have an impact on how much the customer will save and how fast they will be able to pay off their debt. OneMain should have published results and averages so that potential customers can have clear expectations with OneMain loan services.

If you refer to OneMain Financial reviews, you will also find instances of people being charged outrageous interest rates, which is concerning.

Lawsuits

We found several troubling issues with OneMain, starting with the way the business itself is run. There are two outstanding lawsuits filed against the company, both pertaining to illicit robocalling. This is more common with larger companies, though it doesn't excuse the crime.

While OneMain has been in business for a long time, this doesn't excuse the fact that the company has outstanding lawsuits that have not been resolved. When you take out a loan, you want it to be from a company that is trustworthy, responsive, and legally sound.

Customer Reviews

Customer reviews generally point to aggressive sales and collection calls, outrageous interest rates (often higher than credit cards), unhelpful (if not downright rude) customer service, bait and switch advertising, a lack of transparency regarding the terms of the loan and the necessary credit score needed for approval, preying on the elderly, unauthorized credit pulls, and allegations of fraud.

One OneMain Financial review stated that the customer thought they would be approved for a OneMain personal loan because the company had stated that it approved people with bad credit and the customer had fair credit, but the customer was still denied a loan. The customer then got a co-signer with good credit, and was still eventually told they were not approved.

A company can often use advertising and a clean website to appear trustworthy or legit to customers, but these customer reviews from those who have actually had experience with OneMain Financial are concerning. We recommend you seriously consider your options and what other customers are saying before agreeing to pay any money to OneMain Financial

Accreditations

Lenders can be accredited by several organizations to ensure quality standards and other business practices to help customers choose a company that's been tried and tested. Unfortunately, OneMain Financial is not accredited by any such organizations.

This is another red flag. We have reviewed plenty of reliable, accredited debt relief and debt consolidation companies, and we recommend you take a look at some other options besides OneMain Financial.

No Debt Management Plan

OneMain Financial only offers personal consolidation loans. It does not help its clients set up a debt management program to help them plan to pay off their debt. 

While consolidating debt into a single loan at an overall lower interest rate makes it easier to pay off debt, clients have to take the personal responsibility to make monthly payments themselves. If you want more support in sticking to your payment plan and improving your personal finances, you may want to consider another company.

Plus, a debt consolidation loan from OneMain Financial might not actually lower your interest rate all that much, depending on your current financial situation. We recommend talking to a certified financial counselor to talk about your debt management options, and even if you do choose to go the debt consolidation route, we recommend you ensure that you will actually be getting a better interest rate in the long term when you take out a loan.

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The Bottom Line

Based on the company's lending experience, track record, and certified lending experts, OneMain Financial does seem to be a legitimate financial institution. If you're only interested in a consolidation loan, OneMain Financial is a good choice. Just be sure to understand the loan term, interest rate, and have a solid plan for repaying the loan.

As with all online lenders, transparency is extremely important when looking for a debt consolidation loan company to work with. Even if you have a great credit history, customers need to know what kind of fees, OneMain loan interest rates, and cancellation policies to expect. It would also be nice to know what loan amounts were available. So it is alarming that the company is not more transparent with this information.

Furthermore, the outstanding lawsuits and lack of accreditations are concerning. OneMain Financial representatives are also loan specialists, so they are not certified to provide credit counseling or financial advice. If your main financial objective is getting a loan, not personal debt management advice, a OneMain Financial loan may be a good fit.

Customers should be able to find answers easily for any lender's products and services so that they can choose the best personal loan company that suits their financial needs. As long as OneMain Financial reveals this information upfront when a customer calls in, we do recommend customers trust this company.

However, we also recommend you explore other options in the debt relief industry before making your choice. Many companies offer a wealth of financial resources and truly have your financial well-being in mind, so if you aren't sure if you even need a loan, we recommend researching companies like Freedom Debt Relief or Pacific Debt, which offer a more holistic approach to debt relief and debt settlement.

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*All loans subject to OneMain’s normal credit policies. Loan approval and actual loan terms depend on your ability to meet OneMain’s standard credit criteria (including credit history, income and debts) and the availability of collateral. Collateral requirements would include a first lien on a motor vehicle that meets our value requirements, titled in your name with valid insurance. Collateral offered must meet our criteria. The lowest annual percentage rate (APR) shown represents APRs for top 10% of loans closed. Maximum APR is 35.99%, subject to state restrictions. APRs are generally higher on loans not secured by a vehicle. Active duty military, their spouse or dependents covered under the Military Lending Act may not pledge any vehicle as collateral for a loan. OneMain loan proceeds cannot be used for postsecondary educational expenses as defined by the CFPB’s Regulation Z, such as college, university or vocational expenses; for any business or commercial purpose; to purchase securities; or for gambling or illegal purposes.

Residents in the following states are subject to the following loan size restrictions: Alabama residents: $2,100 minimum loan amount. California residents: $3,000 minimum loan amount. Florida residents: Unless you are a present customer, $8,000 maximum loan amount for unsecured loans. Georgia residents: Unless you are a present customer, $3,100 minimum loan amount. Iowa residents: Unless you are a present customer, $8,500 maximum loan amount for unsecured loans. Maine residents: Unless you are a present customer, $7,000 maximum loan amount for unsecured loans. Mississippi residents: Unless you are a present customer, $7,500 maximum loan amount for unsecured loans. North Carolina residents: Unless you are a present customer, $7,500 maximum loan amount for unsecured loans. New York residents: Unless you are a present customer, $20,000 maximum loan amount for unsecured loans. Ohio residents: $2,000 minimum loan amount. Texas residents: Unless you are a present customer, $8,000 maximum loan amount for unsecured loans. Virginia residents: $2,600 minimum loan amount. West Virginia residents: Unless you are a present customer, $7,500 maximum loan amount for unsecured loans. An unsecured loan is a loan which does not require you to provide collateral (such as a motor vehicle) to the lender.

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Star Rating

1.5

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16 Reviews

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6%

4 grade

6%

3 grade

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2 grade

0%

1 grade

88%

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Barbara and Russell Smith Ocala, FL

I just want to say it is so nice to meet a company who takes pride in dealing with the public. They are so pleasant an rewarding to see that this company has the best employees. That you for having a wonderful customer service.

4 years ago

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nikki nicole New York, NY

I have applied requesting a 4k loan. I have fair credit (because of a discrepancy that is being taken care of) and thought I can get approve according to their reviews (they approve those with bad credit). When I received a call from the Westbury, NY branch, the loan officer told me that I couldn't be approved for that amount, but for a 1.5k loan. But in order for me to get approved, I have to get a cosigner. I got a cosigner with good credit. I live in NY city and the commute to get to them is pretty far. I went to their office to go with the paper work, and had a missing document and asked if I can come back. The loan officer said everything looked fine that when I bring in my requested document, they will finalize it. I received a phone call from the loan officer next day telling me that I was no longer approved. He couldn't give me a reason, only stating that I don't have any collateral (which I mentioned to him before that I didn't have) and my credit and the co-signer's credit was weak (not true). They pretty much wasted my time and money for heading out to their office for a denial later on the phone when they could have said it over the phone the first time they have contacted me.

5 years ago

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David L Coulthard Oxnard, CA

I have used OneMain, I feel that the service provided was very good, it met all the expectations I had. Your rating is unwarranted, should be higher.

3 years ago

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renee crews Atlanta, GA

I filled out the credit application they approved the loan for 3100 without any collateral, an agent called and demanded title to my car for collateral. I did not apply for a collateral loan and was approved- THIS COMPANY IS A WAIST OF TIME- PLEASE CONSUMERS DO NOT DO BUSINESS WITH THIS COMPANY- THEY ADVERTISING HAS SO MANY LOOP HOLES- YOU DEFINITELY NEED TO AVOID THIS COMPANY!

3 years ago

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brenda Fairmont, WV

Customer Service Sucks, there hard too work with. They should be kissing your ass for the money they make off you. I would cut my arm off not too have a loan with them. Cant stand them. Our loan was close to be paid off, we got a week behind and there pushing to refiance.Do yourself a favor and dont go for a laon. This is company that has filed Bankupcy many time, and there worried about your payment going passed thrity days, What a Joke

3 years ago

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Timothy

Wast of time. After giving them all of my personal info and waiting days for a return call... I call twice to get an answer and they say sorry we forgot to tell you... you are denied.. I have a 625 with 10k collateral.. Loan amount 5k.. waste of my time and thanks for running my credit I guess.. I give a 3... the first lady I spoke with was nice..

3 years ago

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Lois Los Angeles, CA

I wouldn't recommend this place to anyone. I was trying to re-establish my credit. They offered loan more than I wanted. Being desperate I accepted. I paid 222.00 a month payment Only $20.00 of that going towards principle. Finally my credit got better and I called them for payoff amount. I received a letter the next day stating my account was delinquent and they were going to take legal action. This not a good company to do business with, stay away from One Main Financial.

4 years ago

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Timothy Willis

It is sad when a billion dollar company can not send a customer, who paid off a loan a paid off letter after the loan was paid off. If you get a loan with this company be ready to pay 80+ percent interest to a company that has some people that don't know what the hell they are doing. Thank you ONE MAIN FINANCIAL....

4 years ago

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Highly Pissed Oxford, AL

One Main Financial Oxford, Alabama right behide Logans:Very misleading recommendation approval rating from credit karma! Waited over an hour and a half just to be told that the approval I received online was just bait to get me in the office! Very bad service three fatty so with bad teeth sitting there doing nothing while I waited for an hour a half just to be told they need a car title even for the unsecured personal loan! Hope these scammers don't be in business long!

4 years ago

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Ed Seattle, WA

Go somewhere else if possible! I went in with a a specific amount in mind that i knew i could pay. Well they start to look over my credit report and start telling me about credit card balances they can help me with. I wasn't interested but she was pushy about it. I wish i would have walked out right then and there. Now I'm struggling to pay back this loan where the interest alone EQUALS the amount i took out. In the end not worth the headache.

4 years ago

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Dorothy McBride

Pre-screened approval is a SCAM/LIE. I received several so-called pre-screened approvals and I tried to get a small loan today and was declined. Went elsewhere with a reputable company and got what I needed TODAY. They get your personal information for some reason. If you are prescreened for a large amount and applies for a MUCH smaller amount what is the problem? Hard inquiry on my credit for NOTHING. NEVER AGAIN with these people.

4 years ago

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Jessica Bounds Northwood, ND

This company has been a hassle to work with they are rude and disrespectful to their clients. They ignore your emails and harass you with phone calls. They will tell you what you need on the phone you will bring it and then they will want more. If I go back in time I would warn myself not to use them, they lie about low interest rates. I took a loan out for 3000 and now apparently own then 8000. They told me I had great credit so I would get a low interest rate, I was at over 20% interest that they DID NOT tell me before I signed.

5 years ago

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Todd Smth

Horrible. Will ruin your credit. Horrible customer service. Every time you refinance , they get bought out they just assign you another account number then it looks like you have had 100000 accounts on your credit which kills it. STAY AWAY

4 years ago

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Tom Tate Bellefonte, PA

Very high interest rate. My loan is for a little over 10,000 and I'm paying back over 24,000. The customer service at my branch is horrible once your loan is completed. Don't try and call to ask them questions. My review is a plea, anyone that is considering them, Stay away!! You have other options.

5 years ago

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BUDDY Spartanburg, SC

DID THE ONLINE APPLICATION CAME BACK APPROVED THEN ITS WAS DENIED ALL THEY DID WAS HIT MY CREDIT SCORE WITH A HARD INQUIRIES STAY AWAY FROM THIS BUSINESS.

4 years ago

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Joshualee Malvern, PA

Told me they could not loan help cause of a 300 $ tmoble bill from 12 years ago waste of time

5 years ago

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