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New Era Debt Solutions

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6.0

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LAST UPDATED: February 27th, 2024

Since 2000, New Era Debt Solutions has resolved over $200 million in debt. The company has fully completed hundreds of client cases with an average completion time of only 27.73 months — a shorter average than most debt companies. According to the debt relief company's website, New Era Debt Solutions achieves debt settlement for approximately 43.73 percent of the enrolled debt and the average consumer will save 56.27 percent of the debt amount. The debt settlement company is a member of the American Fair Credit Counsel (AFCC).

New Era Debt's debt settlement services focus on unsecured debt, including credit card debt, student loan debt, and medical bills, rather than secured debt.

Read on for more information about the debt settlement services the company offers, as well as verified New Era Debt Solutions reviews.

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The Good

  • Customer Service Offerings
  • Additional Services Offered
  • Positive Reviews 
  • No Minimum Debt Requirement
  • Helpful Information on Website
  • Transparency

Customer Service Offerings

New Era Debt Solutions (NEDS) offers great customer service options:

  • Free consultation
  • Work with a certified credit counselor
  • Offers debt counseling in Spanish

Additional Services Offered

New Era Debt Solutions' main service is debt settlement, specifically settlement of unsecured debt such as credit card debt. However, if debt settlement isn't right for you, New Era Debt has several other available debt relief options, including bankruptcy filings, debt consolidation, and debt reduction.

Positive Reviews

Reviews explain how New Era Debt Solutions's representatives go above and beyond for clients. Customers love the debt relief company's approachable and helpful representatives. Many also like how New Era Debt's representatives help customers deal with creditor phone calls.

One reviewer wrote, "It's unfortunate that I had to get as far as to use a debt settlement company but I'm glad I chose New Era. The customer service is amazing! They were so incredibly helpful throughout the entire process, keeping me informed of all developments. They were able to reach my settlement very quickly so that was a great start to kept me with a positive attitude. I do recommend them if you need to consolidate debt."

No Minimum Debt Requirement

New Era Debt Solutions does not have a set minimum total debt requirement. Many other debt settlement companies such as Freedom Debt Relief or National Debt Relief have a requirement of $7,500 to $10,000 in unsecured debt in order to do business with them. 

Helpful Information on Website

If you are still in the research phase of finding a debt relief company or choosing a debt settlement program, New Era Debt Solutions offers helpful sections on its website to address many of the questions you may have. These sections include debt settlement FAQs, a section called "Do You Qualify?", an overview of credit card debt relief, how to choose a debt relief company, 14 debt relief questions to ask a company, and a debt calculator.

Transparency

New Era Debt Solutions answers a number of questions we don't often see debt settlement companies answer. For example, the company states that the average length of the debt settlement process is 27.73 months for NEDS clients, whereas many debt settlement programs are designed to be completed in 3–4 years.

In terms of the average settlement amount, New Era discloses it has settled accounts for an average of 42.87% of the account balance at the time of settlement. However, this number does not include the fee charged by NEDS for its services.

Like all good debt relief companies, New Era Debt does not charge an upfront fee for its services.

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The Bad

  • Limited Availability

Limited Availability

New Era Debt operates in 46 states, Washington, D.C., and the Virgin Islands. New Era Debt practices in 17 states but works with the Consumer First Legal Network in many other states. However, New Era Debt Solutions' debt settlement services are not available nationwide. A list of available locations can be found on the debt relief company's website. 

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The Bottom Line

New Era Debt Solutions offers a free consultation and debt counseling in Spanish. In addition to debt settlement, it offers other debt relief services. The debt relief service is a member of the AFCC. Though the company does not have a minimum debt requirement, the company's debt settlement services are not available in every state. Interested consumers can use a free consultation to determine if New Era Debt Solutions is right for them.

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Star Rating

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5.0

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186 Reviews

Review Breakdown

5 grade

98%

4 grade

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1 grade

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Rebecca J Papillion, NE

I like that this company keeps me informed as to my account. They have made it quite easy for me to understand what is happening. My only complaint is that there are times that it taks 48-72 hours for them to return my call/e-mail.

3 years ago

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Reply from New Era Debt Solutions

Dear Rebecca,
Thank you very much for your great review.
We work hard to provide excellent customer service and to reply quickly to any questions or concerns from any of our clients. I sincerely apologize if it took longer than normal to get back to you. We have high standards and we don't like it if we don't keep them. We have a few people a little disrupted from having to work at home because of restrictions here. I promise you we will work hard to hit those high standards.
All of us at New Era wish you the very best!
Sincerely,
Dan Smith
President

Apr. 21st, 2020

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Amy Orwigsburg, PA

Best decision we made! They are professional & helpful & know what they are doing. A company you can trust

4 years ago

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Reply from New Era Debt Solutions

Dear Amy,
Thank you very much for your wonderful review.
The best decision you made is quite a compliment and we are extremely appreciative.
We will do our best to never let you down.
Wishing you the best!
Sincerely,
Dan Smith
President

Oct. 15th, 2019