Since 2000, New Era Debt Solutions has resolved over $200 million in debt. The company has fully completed hundreds of client cases with an average completion time of only 27.73 months-a shorter average than most debt companies. According to the company's website, New Era settles the debt for approximately 43.73 percent of the enrolled balance and the average consumer will save 56.27 percent.

The Good

  • Customer Service Offerings
  • Additional Services Offered
  • Positive Reviews 
  • No Minimum Debt Requirement

Customer Service Offerings

New Era Debt Solutions offers great customer service options:

  • Free consultation
  • Work with a certified credit counselor
  • Offers debt counseling in Spanish

Additional Services Offered

If debt settlement isn't right for you, New Era Debt Solutions has several other available debt relief options, including bankruptcy filings, debt consolidation, and debt reduction.

Positive Reviews

Reviews explain how New Era's representatives go above and beyond for clients. Customers love the company's approachable and helpful representatives. Many also like how New Era's representatives help customers deal with creditor phone calls.

No Minimum Debt Requirement

New Era Debt Solutions does not have a set minimum debt requirement. Many competitors have a requirement of $7,500 to $10,000 in unsecured debt. 

The Bad

  • Lacking AFCC Accreditation
  • Limited Availability

Lacking AFCC Accreditation

The website makes no mention of being accredited with AFCC. While the site displays an IAPDA accreditation, this is just one of several important accreditations.

Limited Availability

New Era operates in 45 states, Washington, D.C., and the Virgin Islands. New Era practices in 17 states but works with the Consumer First Legal Network in many other states. However, its services are not available nationwide. A list of available locations can be found on the company's website. 

The Bottom Line

New Era Debt Solutions offers a free consultation and debt counseling in Spanish. In addition to debt settlement, it offers other debt relief services. The company is accredited with the IAPDA but not the AFCC. Though the company does not have a minimum debt requirement, its services are not available in every state. Interested consumers can use a free consultation to determine if New Era Debt Solutions is right for them. 

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User Reviews

Star Rating

5.0
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16 Reviews

Review Breakdown

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Amy
October 14th, 2019 Orwigsburg, PA DETAILS
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Best decision we made! They are professional & helpful & know what they are doing. A company you can trust

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Reply from New Era Debt Solutions

Oct 15, 2019

Dear Amy, Thank you very much for your wonderful review. The best decision you made is quite a compliment and we are extremely appreciative. We will do our best to never let you down. Wishing you the best! Sincerely, Dan Smith President

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Mitch Link
October 11th, 2019 Kingston, NY DETAILS
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Excellent company with outstanding customer service. They have worked with me every step of the way so far.

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Reply from New Era Debt Solutions

Oct 15, 2019

Dear Mitch, Thank you for your kind words and wonderful review. Your words mean a lot to us and we will do our best for you. We all wish you the very best! Sincerely, Dan Smith President

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Clarice
October 10th, 2019 Elkins Park, PA

I started New Era with five accounts to handle. I am now down to three. There is a light at the end of the tunnel!

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Reply from New Era Debt Solutions

Oct 15, 2019

Dear Clarice, Thank you very much for your wonderful review. We will do our very best to get you through to the end of your five accounts. All of us at New Era wish you the very best always! Sincerely, Dan Smith President

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Maryanne Pagano
October 10th, 2019 The Bronx, NY DETAILS
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Excellent customer service... helpful, and professional.

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Reply from New Era Debt Solutions

Sep 13, 2019

Dear Maryanne, What a wonderful review! Believe me when I say it is a pleasure and an honor to work with people like you. Congratulations on your success! All of us at New Era wish you the very best now and always! Sincerely, Dan Smith President

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Julio Velazquez
October 9th, 2019 Middletown, NY

Since the day I signed up with New Era; I have not received any calls from any creditors. I simply forward any correspondence I get via mail and forward it to my negotiators at New Era and they take take care of the rest. They keep me informed through out the process every step of the way and forward me a copy of the settlement letters for each creditor that we come to terms with. Thus far everything is moving at a good pace.

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Reply from New Era Debt Solutions

Oct 15, 2019

Dear Julio, Thank you very much for your wonderful review. We love working for people like you and we promise to keep taking care of you the best we can. Wishing you the best! Sincerely, Dan Smith President

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Connie
October 8th, 2019 White Pigeon, MI

New Era has been a great help and very responsive to any question I have ever had. I would greatly recommend their service.

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Reply from New Era Debt Solutions

Oct 08, 2019

Dear Connie, Thank you very much for your review. Your recommendation means the world to us. We truly enjoy working for wonderful people like you. All of us at New Era wish you the very best! Sincerely, Dan Smith President

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Brian
October 2nd, 2019 DeLand, FL DETAILS
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I have been working with New Era Debt Solutions and they have been amazing. They are very up front and their communication is awesome. I have not had a bad conversation with them. They are eager to help and explain things and I've never felt like I was bothering them when asking a question.

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Reply from New Era Debt Solutions

Oct 02, 2019

Dear Brian, Thank you very much for your amazing review. We are very appreciative. We love working for people like you. You are never ever a bother. Thank you again and we wish you the very best! Sincerely, Dan Smith President

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ELENA LOPEZ
September 6th, 2019 Altadena, CA DETAILS
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New Era is one of the Best Debt Solutions company in California! I worked with this company for 3 years and they were able to resolve and handle all of my debt. (Thank God) I would particularly like to thank the Outstanding Negotiator Jason S who did a phenomenal and exceptional job on my behalf to resolve my outstanding debts. I am very grateful and appreciate there was always communication with Jason if he missed my calls he made sure to always return my calls and explain things to me thoroughly. I am now finally debt-free as a result of professionals who go to bat for you at a very reasonable price. I would highly recommend New Era Debt Consolidation to any consumer out there looking for a debt solution with a great company. Five stars from me........another satisfied customer. With much gratitude and thanks again. Elena Lopez

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Reply from New Era Debt Solutions

Sep 13, 2019

Dear Elena, Thank you for your wonderful review. It was a pleasure and an honor to work with you. Also thank you for your kind words about Jason. We are proud to have some great people like Jason on our team. We are also proud of you for becoming debt free. All of us at New Era wish you the very best! Sincerely, Dan Smith President

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John Weaver
September 3rd, 2019 Scotts Valley, CA DETAILS
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Each person I have contacted and reached out to is professional and personal to my needs and concerns. I appreciate their knowledge and strategy to get me debt free.

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Reply from New Era Debt Solutions

Sep 13, 2019

Dear John, Thank you for your wonderful review. Your kind words are taken seriously and we are very appreciative. All of us at New Era always wish you the best! Sincerely, Dan Smith President

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Dana
August 28th, 2019 DETAILS
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Love this company! Always super helpful for my millions of questions. Kept me in the loop the entire process and with every update. Would recommend to a friend.

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Reply from New Era Debt Solutions

Sep 13, 2019

Dear Dana, I love your review. Thank you very much. Please feel free to keep the questions coming. Your recommendation means the world to us. Wishing you the very best! Sincerely, Dan Smith President

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Greg
August 26th, 2019 Camarillo, CA DETAILS
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I completed my program with New Era about a year ago. I could not he happier with the customer service and the results. Before I started the program I was barely making it with a new baby on the way and a lot of bills to pay. New Era helped manage my payments and settle many of my accounts in only 2 years.

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Reply from New Era Debt Solutions

Sep 13, 2019

Dear Greg, Thank you for your wonderful review and congratulations for completing your program in only 2 years. This was a team effort and you definitely did your part. All of us at New Era wish you and your young family the very best! Sincerely, Dan Smith President

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Jennifer B
January 22nd, 2019 Sacramento, CA DETAILS
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Highly recommend, you dont feel like just another account, they listen and treat you like a human being. They cleared my debt!

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Reply from New Era Debt Solutions

Sep 13, 2019

Dear Jennifer, Thank you very much for your wonderful review. Your recommendation means the world to us and we are extremely appreciative. All of us at New Era wish you the very best! Sincerely, Dan Smith President

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Samuel Wilkes
March 28th, 2018 Little Rock, AR DETAILS
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Research no more. New Era performed so exceedingly well on my behalf that I must recommend them to anyone seeking debt relief. Their staff is outstanding and always available, their fees are very reasonable, with them collecting only after a debt is settled, and they are incredibly knowledgeable. They settled all my debts, and now I am debt free. I highly recommend this company!!!

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Reply from New Era Debt Solutions

Sep 13, 2019

Dear Samuel, Thank you very much for your wonderful review and congratulations on becoming debt free! We love working for great people like you. Your recommendation means everything. All of us at New Era wish you the very best! Sincerely, Dan Smith President

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Matt
October 16th, 2017 Phoenixville, PA

These guys are the real deal! I was super impressed with their professionalism, thoroughness, knowledge, and communication. Alex, Tony and the rest of the team were able to save me thousands of dollars (they settled my debt less than 50 cents on the dollar INCLUDING their fees). They know what they're doing, are patient in explaining the process (it's very involved and you need to trust them. If you do, you'll be rewarded) and answered all my skeptical questions. You'll be SO thankful you went with New Era to handle your debt settling needs!

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Reply from New Era Debt Solutions

Sep 13, 2019

Dear Matt, Thank you for one of the best reviews ever. Your kind words mean the world to us. Thank you for mentioning Alex and Tony. We are very blessed to have some great people working here at New Era. All of us at New Era wish you the very best now and in the future! Sincerely, Dan Smith President

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CHARLIE SYDNOR
June 27th, 2017 Plant City, FL

Alex and his entire staff at New Era have been awesome to work with and are always available to listen to my concerns and issues. Although I was not able to complete the program due to personal issues they went above and beyond to help me and I would give them my highest recommendation for people in serious financial trouble as I was. Unfortunately I had to stop before I got rid of some of my worst debt but I had no choice. I am retired living on social security and they did not judge me or belittle me for my problems like other companies I checked into before deciding on New Era. They genuinely care about everyone's situation and handle it accordingly. Do not even look any further if you are needing help with your debt. They will plan a program designed for you. They do not just rubber stamp everyone for the same program. The staff is superb and I wished my circumstances had turned out differently.

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Reply from New Era Debt Solutions

Sep 13, 2019

Dear Charlie, We can't thank you enough for you kind words and wonderful review. We certainly understand your situation and we wish your circumstances were better as well. It was a pleasure and an honor for us to be able to work with you. Thank you for the opportunity. All of us at New Era wish you the very best! Sincerely, Dan Smith President

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Sara
June 15th, 2017 Pomona, CA

When we were looking for New Era, the first place we pulled some stuff off was in ConsumerAffairs and that helped us in our decision to go with them. When my husband and I started last December, New Era said the program would be about three years but we're looking right at a year and a half because we've accelerated our payments. We called them, they explained to us how the program worked and we signed up with them. They took care of all of our accounts for us. What I've been happy about was that they were able to get the companies to not contact us right away. So, we haven't had all the phone calls. Actually, I believe every single one of our accounts is settled now. We're just paying out what's left. The cost might be a little bit high though. But, we were so eager to get out of debt. I had no time to devote to taking care of all that myself. So, it's been nice to have somebody there to be able to do it for me and not have the worry on my shoulders. So, the extra cost was worth it because I didn't have to deal with the companies. I've enjoyed working with them. I love how the rep has been available. Any time I need him, I can much call and get a hold of him within 24 hours. And they're always good and accommodating. When we've had to lower our payments one month, or raise our payments another month, they've always been so good to work with us on that. We're not quite out of the program yet but we're getting near the end. So, we're very excited to be done with it soon. If anybody were to ask us and say they're in debt, I would tell them to call New Era because they've done it for us and I think they'll do it for them, as well

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Reply from New Era Debt Solutions

Sep 13, 2019

Dear Sara, We can't thank you enough for your kind words and wonderful review. We love hearing from great clients like you. Congratulations on your success and it is exciting that you are almost done completely. You make us proud. All of us at New Era wish you the very best now and in the future. Sincerely, Dan Smith President

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