- New Era Debt Solutions
New Era Debt Solutions
check_circle VerifiedSince 2000, New Era Debt Solutions has resolved over $200 million in debt. The company has fully completed hundreds of client cases with an average completion time of only 27.73 months — a shorter average than most debt companies. According to the debt relief company's website, New Era Debt Solutions achieves debt settlement for approximately 43.73 percent of the enrolled debt and the average consumer will save 56.27 percent of the debt amount. The debt settlement company is a member of the American Fair Credit Counsel (AFCC).
New Era Debt's debt settlement services focus on unsecured debt, including credit card debt, student loan debt, and medical bills, rather than secured debt.
Read on for more information about the services the company offers, as well as verified .
The Good
- Customer Service Offerings
- Additional Services Offered
- Positive Reviews
- No Minimum Debt Requirement
Customer Service Offerings
New Era Debt Solutions offers great customer service options:
- Free consultation
- Work with a certified credit counselor
- Offers debt counseling in Spanish
Additional Services Offered
Solutions' main service is . However, if isn't right for you, has several other available options, including bankruptcy filings, consolidation, and .
Positive Reviews
Reviews explain how New Era Debt Solutions's representatives go above and beyond for clients. Customers love the debt relief 's approachable and helpful representatives. Many also like how New Era Debt's representatives help customers deal with creditor phone calls.
One reviewer wrote, "It's unfortunate that I had to get as far as to use a debt settlement company but I'm glad I chose New Era. The customer service is amazing! They were so incredibly helpful throughout the entire process, keeping me informed of all developments. They were able to reach my settlement very quickly so that was a great start to kept me with a positive attitude. I do recommend them if you need to consolidate debt."
No Minimum Debt Requirement
New Era Debt Solutions does not have a set minimum total debt requirement. Many other have a requirement of $7,500 to $10,000 in unsecured debt.
The Bad
- Limited Availability
Limited Availability
New Era Debt operates in 46 states, Washington, D.C., and the Virgin Islands. New Era Debt practices in 17 states but works with the Consumer First Legal Network in many other states. However, New Era Debt Solutions' debt settlement services are not available nationwide. A list of available locations can be found on the debt relief company's website.
The Bottom Line
New Era Debt Solutions offers a free consultation and debt counseling in Spanish. In addition to debt settlement, it offers other debt relief services. The debt relief service is a member of the AFCC. Though the company does not have a minimum debt requirement, the company's debt settlement services are not available in every state. Interested consumers can use a free consultation to determine if New Era Debt Solutions is right for them.
User Reviews
Star Rating
157 Reviews
Review Breakdown
Sentiment Criteria
Brenda Bigler
I was very pleased with this company. They responded to calls and emails in a timely manner and best of all they negotiated all my credit card debt. They took about 45,000 down to about 19,000, That's less than half.
Jerald Burleson
Just wanted to say a few word about how well they work. We are happy with the results of this company, happy, happy, happy...
Mark Allen
Excellent service. Very professional and maintained communication throughout the whole process of paying off my debts.
Patti Basehore
Wonderful to work with. Very willing to help you.
Kevin Gutshall
They kept in touch with me and kept me apprised of my situation. They were very professional.
Reply from New Era Debt Solutions
Nov 10, 2020
Thank you very much Kevin for your great review! Wishing you the best! Dan Smith President
Patricia Bristow
Always available to talk with me about my concerns and questions. Kind and understanding in offering advise and information.
Reply from New Era Debt Solutions
Nov 10, 2020
Thank you very much Patricia! We love working for people like you!
Freda M Davies
Everyone I have had communication with has been extremely friendly and helpful. Thank you so much.
Reply from New Era Debt Solutions
Nov 10, 2020
Your review is very much appreciated Freda. Thank you!
Gretchen Price
Hand in hand, great support system and friendly voices.
Reply from New Era Debt Solutions
Nov 10, 2020
We love working for people like you Gretchen! Thank you!
Cierra Abraham
Awesome company to work with. They respond quickly to my questions, usually within hours. Very professional and always keep me up to date on settlements. They also provide a portal which makes for a awesome anytime tool know where you stand anytime.
Reply from New Era Debt Solutions
Nov 10, 2020
Thank you very much Cierra! Your kind words mean a lot!
Norma Archibald
New ERA has been a lifesaver! From the very beginning, I have felt things were handled in a sensitive, compassionate way, communication and updates have been consistent, progress on accounts is available 24-7. Their negotiations and progress on a fair settlement have exceeded my expectations. You will not regret obtaining their services. Top notch company with awesome people.
Reply from New Era Debt Solutions
Nov 10, 2020
Dear Norma, Thank you very much for your wonderful review! We love working for people like you!
Homer Cooper
I love their quick responses to my questions, and their knowledgeable staff don't refer me to other for answers.
Reply from New Era Debt Solutions
Nov 10, 2020
What a great review! Thank you Homer very much!
DC
The helped me out of debt by negotiating and protecting me, not their bottom line. They are caring and courteous and highly professional in everything they do. Highly recommended.
Reply from New Era Debt Solutions
Nov 10, 2020
This is a wonderful review DC and greatly appreciated! Thank you!
RICHARD L WILLIAMS
I'm ending our paying thousands of dollars more than what I originally hold when starting this process. They took over for another company that government shutdown. It started with three lawsuits. Didn't bother with any other companies in ended up giving me three more lawsuits. I settled all the rest of them on my own without them as I made better deals myself. Even with me making the other settlements and paid for them. I'm still paying no era more money purchased those than what I owed for all of it. Literally thousands of dollars then when I first started there is no half settlement or even 75% settlement just extra money and monthly fees
Thomas Lassetter
I needed help to fix my surprise debt related to health and family hardship. Veritas Legal referred me to New Era. I am still going through the debt settlement program but they have explained the process to me carefully making sure I understood so I would not have any concerns. I've submitted all my paperwork, indicating how much I owed and then I started saving the money. When I had saved about $7,000.00 or so, they settled my account. I could not have done this on my own and the best part is that I didn't have to file for bankruptcy.
Reply from New Era Debt Solutions
Nov 10, 2020
Thank you Thomas for your wonderful review! And congratulations on your success!
John Weston
You only need to know one thing about this company. They LISTEN! Aside from that, they do what they say, and give advice such that you can make your own decisions about your future.
Reply from New Era Debt Solutions
Nov 10, 2020
What a wonderful review John! Thank you!
Charles Johnson
Great support that helps me through a busy day. Best regards, Satisfied Customer
Reply from New Era Debt Solutions
Nov 10, 2020
Wonderful review Charles and greatly appreciated!
Christine
New Era is professional, organized and a great client advocate. I have recommended to a friend and family member. They do all the work and keep me well informed of their progress in negotiating my debt away.
Reply from New Era Debt Solutions
Nov 10, 2020
Dear Christine, Thank you for your wonderful review and for your referral. That means the world to us. Thank you!
Daniel
Excellent communication. Easy to work with.
Reply from New Era Debt Solutions
Nov 10, 2020
Thank you very much Daniel!
Bri Herring
New Era Debt Solutions has been incredible, helping me settle debt accrued due to multiple surgeries over a 12 month period. After first contacting New Era it took me about 9 month to finally decided to use their services. Even during this time they were checking in with me and not in a pushy "sign up for our services" way. They thoroughly explained the process and gave me a realist timeliness and estimate. After signing up they have been like family, even checking in on my well being during the pandemic, making sure I was financially secure. Debt settlement is not an easy decision to make but I glad to chose New Era!
Reply from New Era Debt Solutions
Nov 11, 2020
Dear Bri, This is a wonderful review, and to say we have been like family is the greatest compliment ever! All of us at New Era wish you the very best always!
Marcellus Holman
New era has been nothing but perfect!!! Helpful service and all involved made sure I got the best help possible ! Shoutout to Jon for helping me out! 10/10
Reply from New Era Debt Solutions
Nov 11, 2020
We sincerely appreciate your wonderful review. Thank you!
always sophie111
Awesome customer service - very responsive. They handled our issue very quickly and ahead of schedule!!!
Reply from New Era Debt Solutions
Nov 11, 2020
We sincerely appreciate your wonderful review. Thank you!
judy barrett
I appreciate the courteous and efficient manner in which the ERA representatives perform. ver personable and helpful.
Reply from New Era Debt Solutions
Nov 11, 2020
Thank you very much Judy. It is a pleasure and an honor to work with people like you!
JLG
I absolutely loved working with New Era Debt Solutions! They not only helped me manage paying off my debt, but they also helped me get on the right track to help manage my spending in the future. Thank you, New Era! You all were a joy to work with!
Reply from New Era Debt Solutions
Sep 11, 2020
Dear JLG, Thank you very much for your wonderful review! It is always a team effort and we love working with people like you. All of us at New Era wish you the very best! Sincerely, Dan Smith President
Michelle Villalobos
New Era has been there for me since day once. Excellent customer service! They have been by my side every step of the way including during one of my account settlements. They have put my mind at ease knowing I am not alone in this process.
Reply from New Era Debt Solutions
Sep 10, 2020
Dear Michelle, It is a pleasure and an honor for us to work with people like you. It is always a team effort and you are a fantastic team mate. All of us at New Era wish you the very best! Sincerely, Dan Smith President
HeleninMarin
I just completed a 4-year program with New Era Debt Solutions & feel great! Throughout the 4 yrs, I found New Era's entire staff to be responsive, transparent, professional, and in high integrity. They worked hard & diligently on my behalf. Some months I could not make the install payment ~ and they allowed me to skip a month here & there without penalties. During the 3rd year I revised my original monthly payment amount to be less ~ which added some months to my program's completion and payoff ~ but worked better for my budget. New Era shielded me from all creditors ~ so I was spared the false fear creditors instill with nasty telephone & written communications. New Era takes one of the lowest mark-ups in the industry for their services. They offer their records openly ~ so you know exactly what you pay them & what you pay your creditors. I saved many thousands of dollars working with New Era and am in the process of restoring my good credit. I would give them a ***galaxy of gold stars*** if I could. Don't wait. Contact them & see the benefits of working with them immediately! Helen / SF Bay Area
Reply from New Era Debt Solutions
Sep 03, 2020
Dear Helen, Thank you for one of the best reviews we ever received! A 'galaxy of gold stars" is the ultimate compliment and very much appreciated. This program is always a team effort and it shows that together we make a great team. Great job to you and congratulations! We love working with great people like you. All of us at New Era wish you nothing but the best now and in the future! Sincerely, Dan Smith President
Sabrina Gomez
My entire team that worked on my accounts was always available when I needed them, easy to talk to and very knowledgeable. They made my journey to being credit card and loan debt free more bearable and less scary. Especially Jason, you are the best! Thank you New Era team!
Reply from New Era Debt Solutions
Aug 31, 2020
Dear Sabrina, Thank you very much for your kind words and wonderful review! Also thank you for mentioning Jason. Jason is a great man who works really hard to get the best settlements possible for his clients. New Era is very fortunate to have Jason on the team. I will let Jason know about this review. All of us at New Era wish you nothing but the best! Sincerely, Dan Smith President
Jc Cribbs
I’ve written a review before and I’ll continue to spread the praises of this amazing company. They are considerate,engaged,smart and truly care about their customers. The CEO sent me a small thank you email after I responded to a video message regarding one of the customer service reps who have helped me continue to reach my debt goals. I appreciate the hard work these men and women do and highly recommend New Era to anyone looking to get themselves out of financial debt.
Reply from New Era Debt Solutions
Aug 28, 2020
Dear Jc, Thank you very much for the compliment and for your wonderful review. Congratulations on your success so far. We promise to keep working hard to get you the best settlements possible. It is a pleasure and an honor to work with people like you. Wishing you the very best! Sincerely, Dan Smith President
Jamal Strawder
I love the customer service that your company provides. All my questions are always answered in a timely fashion. I feel comfortable going through this process. Please, please keep up the excellent work!!
Reply from New Era Debt Solutions
Aug 27, 2020
Dear Jamal, Thank you very much for your great review. I promise we will take your advice and do our best. We love working for people like you! Sincerely, Dan Smith President
jerry olson
Very pleased with effort made by New Era in regards to my account. Excellent customer service on all levels.
Reply from New Era Debt Solutions
Aug 27, 2020
Dear Jerry, Thank you very much for your kind words! We love working for people like you. Wishing you the best! Sincerely, Dan Smith President
Tracy Philip
Extremely helpful staff, everyone I have spoken to have been very professional and made this process easy. Thank you!
Reply from New Era Debt Solutions
Aug 27, 2020
Dear Tracy, Thank you very much for your kind words and wonderful review! It is a pleasure and an honor for us to work with people like you. All of us at New Era wish you the very best! Sincerely, Dan Smith President
chad
Great people and they take care of business.
Reply from New Era Debt Solutions
Aug 26, 2020
Dear Chad, Thank you for your great review! The truth is it is a pleasure and an honor to work with great people like you! Sincerely, Dan Smith President
peggy debord
They have been very honest and open about their services. Like seeing the results they have already made.
Reply from New Era Debt Solutions
Aug 25, 2020
Dear Peggy, Thank you very much for your kind words and wonderful review! All of us at New Era wish you the very best! Sincerely, Dan Smith President
Len
It was great , everyone was helpful and understanding I recommended many to you guys thank you
Reply from New Era Debt Solutions
Aug 19, 2020
Dear Len, Your recommendation means the world to us. Everybody here at New Era wishes you the very best! Sincerely, Dan Smith President
Dave Ottens
These are good people, helping me out of a really tight spot!
Reply from New Era Debt Solutions
Aug 14, 2020
Dear Dave, Thank you very much for the compliment. We are happy to help out the best we can. The truth is we love working with good people like you. The pleasure is ours. Wishing you the very best! Sincerely, Dan Smith President
Kevin O'Sullivan
I'm so happy that we chose to use New Era to help us to pay off our debts. From the first time we spoke to a representative, they were cordial, helpful, and very professional. We were always able to quickly get in touch with them if we ever had a question. I would highly recommend New Era to anyone who needs assistance in dealing with debt.
Reply from New Era Debt Solutions
Aug 13, 2020
Dear Kevin, What a great review! Thank you very much! Your recommendation means the world to us. I wish you the very best! Sincerely, Dan Smith President
Maria Sescar
The staff are concentious and professional.
Reply from New Era Debt Solutions
Aug 10, 2020
Dear Maria, Thank you very much for your kind words and wonderful review! All of us at New Era wish you the very best! Sincerely, Dan Smith President
Dorothy J Lambing
Very professional, yet patient and thorough in answering all questions. Never seemed to be in a hurry when we called to bug them with were questions. I would not hesitate to refer them to anyone else.
Reply from New Era Debt Solutions
Aug 03, 2020
Dear Dorothy, Thank you very much for your kind words and wonderful review! Your referral means the world to us. All of us at New Era wish you the very best! Sincerely, Dan Smith President
Richard Emmerich
Fantastic company. Everyone I have dealt with have been great. Very informed . Could not ask for a better team to have .
Reply from New Era Debt Solutions
Aug 03, 2020
Dear Richard, Thank you very much for your wonderful review. It truly means a lot. We are very fortunate to have the team we do and we are fortunate to be able to work with great people like you. We wish you the very best always! Sincerely, Dan Smith President
Jeannie Hall
New Era was such a great company to work with and was so helpful in setting up the right program for my husband and I so that we could finally get our debt under control. Jason S, who handled our account, was amazing to work with and worked very hard to help us get out of debt. Everyone we worked with at New Era was wonderful, from start to finish.
Reply from New Era Debt Solutions
Aug 03, 2020
Dear Jeannie, What a great review! Thank you so very much! We are very fortunate to have some great people like Jason here at the company. All of us at New Era wish you the very best! Sincerely, Dan Smith President
Jorge Resendiz
Very good service, and they do what they told me they were going to do for me. Thank you!
Reply from New Era Debt Solutions
Aug 03, 2020
Dear Jorge, Thank you very much for your wonderful review. You are very much appreciated! All of us at New Era wish you the very best! Sincerely, Dan Smith President
Sandy Mcclendon
This company is the best. They provide quick settlements. I am very satisfied.
Reply from New Era Debt Solutions
Aug 03, 2020
Dear Sandy, I love to hear that you are very satisfied. That is music to my ears. I am happy when our clients are happy. Thank you very much for your wonderful review! I wish you nothing but the very best! Sincerely, Dan Smith President
Paul Hoerner
I am Happy on how New Era employee's are handling my issues, in get me debt free. thank you
Reply from New Era Debt Solutions
Aug 03, 2020
Dear Paul, Thank you for taking the time to provide this wonderful review! All of us at New Era wish you the very best! Sincerely, Dan Smith President
Kirk Ball
New Era has been very attentive and sensitive to our particular needs and has been proactive in managing of our account.
Reply from New Era Debt Solutions
Aug 03, 2020
Dear Kirk, Thank you very much for your kind words and wonderful review! All of us at New Era wish you the very best! Sincerely, Dan Smith President
Manny Alonso
New Era Debt Solutions have been very helpful on every question and answers I need they work for me with such pleasure to resolve my problems very good communication.
Reply from New Era Debt Solutions
Aug 03, 2020
Dear Manny, Thank you very much for your kind words and wonderful review! All of us at New Era wish you the very best! Sincerely, Dan Smith President
Mike F
I want to thank NewEra Debt Solutions for helping me manage and eliminate my debt. They helped me during a difficult time in my life to consolidate my debt and of all the debt consolidation companies I worked with they were they only ones that gave me the best monthly repayment plan. Their negotiators also helped me pay either Half or less than half of my outstanding debt and somethings I wouldn’t have been able to do on my own ! The whole NewEra team was great to work with. There is a reason why they have high ratings. Overall I highly recommend them. You will not regret it. Thanks again . It was a pleasure !
Reply from New Era Debt Solutions
Aug 03, 2020
Dear Mike, Please believe me when I say that it is a pleasure and an honor for us to be able to help great people like you. Thank you very much for your kind words and wonderful review! All of us at New Era wish you nothing but the very best! Sincerely, Dan Smith President
Maricia o'connor
Excellent service They are all so very helpful I would highly recommend their services
Reply from New Era Debt Solutions
Aug 03, 2020
Dear Maricia, Your recommendation means the world to us. Thank you very much for your kind words and wonderful review! All of us at New Era wish you the very best! Sincerely, Dan Smith President
Frank Macedo
Excellent service they're always their to help me with anything that you need.
Reply from New Era Debt Solutions
Aug 03, 2020
Dear Frank, Thank you very much for your kind words and wonderful review! All of us at New Era wish you the very best! Sincerely, Dan Smith President
sylvia katzenmaier
Have really been there for me and answered my questions where I could understand
Reply from New Era Debt Solutions
Jul 02, 2020
Dear Sylvia, It is our pleasure and honor to be there for you. Wishing you the very best! Sincerely, Dan Smith President
The experience was very great! It was hard to pay off but they were there for you when you needed help! I Did It!
Reply from New Era Debt Solutions
Jul 01, 2020
Dear Karen, To hear the words "I Did IT!" makes us so very proud of you and happy for you. It is never easy getting out of debt but you did it. CONGRATULATIONS! All of us at New Era wish you the very best always! Sincerely, Dan Smith President
Rodger Found
I feel comfortable leaving everything in their hands. Totally satisfied with everything they have done and happy with the personal service.
Reply from New Era Debt Solutions
Jun 25, 2020
Dear Rodger, Thank you for your kind words! Your satisfaction means everything to us. All of us at New Era wish you the very best always! Sincerely, Dan Smith President