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New Era Debt Solutions

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6.0

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LAST UPDATED: February 27th, 2024

Since 2000, New Era Debt Solutions has resolved over $200 million in debt. The company has fully completed hundreds of client cases with an average completion time of only 27.73 months — a shorter average than most debt companies. According to the debt relief company's website, New Era Debt Solutions achieves debt settlement for approximately 43.73 percent of the enrolled debt and the average consumer will save 56.27 percent of the debt amount. The debt settlement company is a member of the American Fair Credit Counsel (AFCC).

New Era Debt's debt settlement services focus on unsecured debt, including credit card debt, student loan debt, and medical bills, rather than secured debt.

Read on for more information about the debt settlement services the company offers, as well as verified New Era Debt Solutions reviews.

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The Good

  • Customer Service Offerings
  • Additional Services Offered
  • Positive Reviews 
  • No Minimum Debt Requirement
  • Helpful Information on Website
  • Transparency

Customer Service Offerings

New Era Debt Solutions (NEDS) offers great customer service options:

  • Free consultation
  • Work with a certified credit counselor
  • Offers debt counseling in Spanish

Additional Services Offered

New Era Debt Solutions' main service is debt settlement, specifically settlement of unsecured debt such as credit card debt. However, if debt settlement isn't right for you, New Era Debt has several other available debt relief options, including bankruptcy filings, debt consolidation, and debt reduction.

Positive Reviews

Reviews explain how New Era Debt Solutions's representatives go above and beyond for clients. Customers love the debt relief company's approachable and helpful representatives. Many also like how New Era Debt's representatives help customers deal with creditor phone calls.

One reviewer wrote, "It's unfortunate that I had to get as far as to use a debt settlement company but I'm glad I chose New Era. The customer service is amazing! They were so incredibly helpful throughout the entire process, keeping me informed of all developments. They were able to reach my settlement very quickly so that was a great start to kept me with a positive attitude. I do recommend them if you need to consolidate debt."

No Minimum Debt Requirement

New Era Debt Solutions does not have a set minimum total debt requirement. Many other debt settlement companies such as Freedom Debt Relief or National Debt Relief have a requirement of $7,500 to $10,000 in unsecured debt in order to do business with them. 

Helpful Information on Website

If you are still in the research phase of finding a debt relief company or choosing a debt settlement program, New Era Debt Solutions offers helpful sections on its website to address many of the questions you may have. These sections include debt settlement FAQs, a section called "Do You Qualify?", an overview of credit card debt relief, how to choose a debt relief company, 14 debt relief questions to ask a company, and a debt calculator.

Transparency

New Era Debt Solutions answers a number of questions we don't often see debt settlement companies answer. For example, the company states that the average length of the debt settlement process is 27.73 months for NEDS clients, whereas many debt settlement programs are designed to be completed in 3–4 years.

In terms of the average settlement amount, New Era discloses it has settled accounts for an average of 42.87% of the account balance at the time of settlement. However, this number does not include the fee charged by NEDS for its services.

Like all good debt relief companies, New Era Debt does not charge an upfront fee for its services.

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The Bad

  • Limited Availability

Limited Availability

New Era Debt operates in 46 states, Washington, D.C., and the Virgin Islands. New Era Debt practices in 17 states but works with the Consumer First Legal Network in many other states. However, New Era Debt Solutions' debt settlement services are not available nationwide. A list of available locations can be found on the debt relief company's website. 

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The Bottom Line

New Era Debt Solutions offers a free consultation and debt counseling in Spanish. In addition to debt settlement, it offers other debt relief services. The debt relief service is a member of the AFCC. Though the company does not have a minimum debt requirement, the company's debt settlement services are not available in every state. Interested consumers can use a free consultation to determine if New Era Debt Solutions is right for them.

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Star Rating

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5.0

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186 Reviews

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Review Source

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Michael D Waldrop Comfort, TX

Exceeded all expectations regarding the settlement of my debts. Every member of the team was helpful, personable and professional. Fees, which were reasonable in my opinion, were explained up front and there was no deviation - never finding new ways to earn fees or adding anything additional as I closed out my successful program with them.

5 days ago

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Mary S Cooper Birmingham, AL

Great experience!! I was a bit skeptical and of course overwhelmed and scared when I contact New Era Debt Solutions to help me out. But everyone I spoke to was polite and very professional. Whenever I called, the reps explained information very thoroughly. The monthly statements were easy to read and let me know exactly where I stood. I saved at least $5,000 to $6,000 by the time I was finished paying everything off.

1 month ago

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Sabrina Niagara Falls, NY

New Era helped me to become debt free in 4 years. They were sympathetic & worked with me on a monthly payment plan that I could afford. If I didn't have all of my money for the monthly deposit, they would change the date to a day that I would have the money. That happened sometimes because I got paid bi-weekly. I would highly recommend this company if you are looking to consolidate your debt.

9 months ago

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Jason Morris Buford, GA

I was very nervous signing up for a debt settlement program, but I was at a point where I had no other choice. I researched a lot and came across NEW ERA, saw that they had very positive reviews, signed up and they literally saved me. They were very transparent about the process, never misguided me, and were always kind and eager to help me in any way that I needed to be. After three years of the program, I am now debt free and can enjoy my financial freedom! Thanks NEW ERA!

10 months ago

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Syed Mehdi Spring, TX

In 2017, I was jobless and was hammered by a gigantic credit card debt and was not in a position to even make the minimum payments on those credit cards. I was checking out the dept management companies and quickly found out that there are many scammers in this industry. Finally, I came across the “New Era Debt Solutions”. I talked with the co-owner Alex multiple times to ensure if it is a legit company. Finally, I signed up with New Era. That was unarguably my best financial decision ever. With dozens of credit cards, and several credit card related lawsuits, the team at New Era started resolving and settling my credit cards with client or third-party collection agencies. I would like to mention here the folks who were a blessing for me: Rey H, Jason, Cecey, Greg, all of them we extremely helpful in this journey. I don’t have words to thank them. I feel extremely fortunate to have picked New Era Debt Solutions and now, when I am almost debt free, I want to recognize their professionalism, hard work, patience. They were always ready to work with my conditions. I will recommend the New Era Debt Solutions for all kind of debt management issues to everyone. Syed M. Houston, TX

3 years ago

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Reply from New Era Debt Solutions

Dear Syed, Thank you so much for this wonderful review and kind words. It truly was a pleasure working with you. All of us at New Era wish you nothing but the very best!

Feb. 10th, 2021

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Bri Herring Dallas, TX

New Era Debt Solutions has been incredible, helping me settle debt accrued due to multiple surgeries over a 12 month period. After first contacting New Era it took me about 9 month to finally decided to use their services. Even during this time they were checking in with me and not in a pushy "sign up for our services" way. They thoroughly explained the process and gave me a realist timeliness and estimate. After signing up they have been like family, even checking in on my well being during the pandemic, making sure I was financially secure. Debt settlement is not an easy decision to make but I glad to chose New Era!

3 years ago

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Reply from New Era Debt Solutions

Dear Bri, This is a wonderful review, and to say we have been like family is the greatest compliment ever! All of us at New Era wish you the very best always!

Nov. 11th, 2020

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HeleninMarin Corte Madera, CA

I just completed a 4-year program with New Era Debt Solutions & feel great! Throughout the 4 yrs, I found New Era's entire staff to be responsive, transparent, professional, and in high integrity. They worked hard & diligently on my behalf. Some months I could not make the install payment ~ and they allowed me to skip a month here & there without penalties. During the 3rd year I revised my original monthly payment amount to be less ~ which added some months to my program's completion and payoff ~ but worked better for my budget. New Era shielded me from all creditors ~ so I was spared the false fear creditors instill with nasty telephone & written communications. New Era takes one of the lowest mark-ups in the industry for their services. They offer their records openly ~ so you know exactly what you pay them & what you pay your creditors. I saved many thousands of dollars working with New Era and am in the process of restoring my good credit. I would give them a ***galaxy of gold stars*** if I could. Don't wait. Contact them & see the benefits of working with them immediately! Helen / SF Bay Area

3 years ago

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Reply from New Era Debt Solutions

Dear Helen, Thank you for one of the best reviews we ever received! A 'galaxy of gold stars" is the ultimate compliment and very much appreciated. This program is always a team effort and it shows that together we make a great team. Great job to you and congratulations! We love working with great people like you. All of us at New Era wish you nothing but the best now and in the future! Sincerely, Dan Smith President

Sep. 3rd, 2020

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Jc Cribbs

I have fought with immense debt for most of my adult life. In my 20s I did not understand how to many credit cards. In my 30s I took those ‘condense debt’ loans from One Main, Lending Club etc. Not knowing that if you don’t have the funds to pay those loans plus the credit cards that you’d need to keep using you just put yourself in a terrible cycle. There are TONS of debt relief programs out there and I saw New Era/Forth had some solid reviews..but still I was skeptical. Don’t pay on my credit cards or loans I owe?? Let them default?? Could I get sued?? Lots of things went through my head as I was listening to my New Era rep Alyssa(who was amazing) go through these details. Then..as I’m still contemplating this huge decision I say to her this seems like a lot of work and putting myself in a negative credit area. She said..Yes but..you’ll be out of debt for the rest of your life. And I chose to go on this 3 1/2 year journey which turned out to be one of the best decisions I ever made!! Hindsight..1. Make sure you can pay your monthly debt payment! You can’t miss one so if that number is too high don’t do it! 2. You can add more debts into the plan. This helped when I realized a credit card bill was too high to keep paying. 3. You do not have to add all your credit cards! I kept my lowest interest cards open which helped me use less while also using a cash debit card(Venmo has a great one!) that you can load money on and use. 4. STICK TO THE PLAN!! Gerri my debt rep who was also amazing explained what I needed to throughout the program. Just listen send in the docs or letters do not focus on your credit score and trust the process!! 5. Learn new ways to budget and manage your debt! You still need to pay New Era and your other bills so still work with a financial planner(your bank has free ones) and find a budget. 6. It takes time!! It took me 3 1/2 years to fully pay through my program and it was well worth it 7. Reap the results!! My credit score dropped to 500..it’s now at 621 and climbing! I have funds to now pay down other debts and I have 14-15 debts(credit cards and loans) I no longer owe!! This is my testimony of an amazing company who I trusted with debt and my financial health. They did everything they said they would and more. 11/10 HIGHLY recommend them over any other company. Go change your life and get yourself out of debt for the rest of your life!!! -Jabari

3 years ago Edited October 5, 2023

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Reply from New Era Debt Solutions

Dear Jc, Thank you very much for the compliment and for your wonderful review. Congratulations on your success so far. We promise to keep working hard to get you the best settlements possible. It is a pleasure and an honor to work with people like you. Wishing you the very best! Sincerely, Dan Smith President

Aug. 28th, 2020

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Mike F New York, NY

I want to thank NewEra Debt Solutions for helping me manage and eliminate my debt. They helped me during a difficult time in my life to consolidate my debt and of all the debt consolidation companies I worked with they were they only ones that gave me the best monthly repayment plan. Their negotiators also helped me pay either Half or less than half of my outstanding debt and somethings I wouldn’t have been able to do on my own ! The whole NewEra team was great to work with. There is a reason why they have high ratings. Overall I highly recommend them. You will not regret it. Thanks again . It was a pleasure !

3 years ago

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Reply from New Era Debt Solutions

Dear Mike, Please believe me when I say that it is a pleasure and an honor for us to be able to help great people like you. Thank you very much for your kind words and wonderful review! All of us at New Era wish you nothing but the very best! Sincerely, Dan Smith President

Aug. 3rd, 2020

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Jen Hacienda Heights, CA

New Era Debt Solutions is a wonderful company with nice, compassionate, understanding staff. I'm still in the process of the program and received a good settlement offer. With the help of great staff at New Era, it has been this process so much easier. I was going to sign up with another debt settlement company, but that company was rude, demanding, difficult and pressured me. New Era Debt Solutions is better then any other company! Staff at New Era went the extra mile for me and was more then helpful. I'm very glad and relived I signed up at New Era Debt Solutions. Also with New Era, Veritas Legal Plan is included as one of the benefits and they help deal with all the collection calls. So there are great benefits to New Era over other companies with the way they help and what they offer they're customers. New Era Debt staff truly care about their customers and they do bring in good settlement offers and that legal plan that does work and very helpful. Thanks to the great staff at New Era Debt Solutions. You help me so much!

3 years ago

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Reply from New Era Debt Solutions

Dear Jen, Thank you very much for your kind words and great review! All of us at New Era wish you the very best! Sincerely, Dan Smith President

Jun. 1st, 2020

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ELENA LOPEZ Altadena, CA

New Era is one of the Best Debt Solutions company in California! I worked with this company for 3 years and they were able to resolve and handle all of my debt. (Thank God) I would particularly like to thank the Outstanding Negotiator Jason S who did a phenomenal and exceptional job on my behalf to resolve my outstanding debts. I am very grateful and appreciate there was always communication with Jason if he missed my calls he made sure to always return my calls and explain things to me thoroughly. I am now finally debt-free as a result of professionals who go to bat for you at a very reasonable price. I would highly recommend New Era Debt Consolidation to any consumer out there looking for a debt solution with a great company. Five stars from me........another satisfied customer. With much gratitude and thanks again. Elena Lopez

4 years ago

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Reply from New Era Debt Solutions

Dear Elena, Thank you for your wonderful review. It was a pleasure and an honor to work with you. Also thank you for your kind words about Jason. We are proud to have some great people like Jason on our team. We are also proud of you for becoming debt free. All of us at New Era wish you the very best! Sincerely, Dan Smith President

Sep. 13th, 2019

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CHARLIE SYDNOR Plant City, FL

Alex and his entire staff at New Era have been awesome to work with and are always available to listen to my concerns and issues. Although I was not able to complete the program due to personal issues they went above and beyond to help me and I would give them my highest recommendation for people in serious financial trouble as I was. Unfortunately I had to stop before I got rid of some of my worst debt but I had no choice. I am retired living on social security and they did not judge me or belittle me for my problems like other companies I checked into before deciding on New Era. They genuinely care about everyone's situation and handle it accordingly. Do not even look any further if you are needing help with your debt. They will plan a program designed for you. They do not just rubber stamp everyone for the same program. The staff is superb and I wished my circumstances had turned out differently.

6 years ago

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Reply from New Era Debt Solutions

Dear Charlie, We can't thank you enough for you kind words and wonderful review. We certainly understand your situation and we wish your circumstances were better as well. It was a pleasure and an honor for us to be able to work with you. Thank you for the opportunity. All of us at New Era wish you the very best! Sincerely, Dan Smith President

Sep. 13th, 2019

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Sara Pomona, CA

When we were looking for New Era, the first place we pulled some stuff off was in ConsumerAffairs and that helped us in our decision to go with them. When my husband and I started last December, New Era said the program would be about three years but we're looking right at a year and a half because we've accelerated our payments. We called them, they explained to us how the program worked and we signed up with them. They took care of all of our accounts for us. What I've been happy about was that they were able to get the companies to not contact us right away. So, we haven't had all the phone calls. Actually, I believe every single one of our accounts is settled now. We're just paying out what's left. The cost might be a little bit high though. But, we were so eager to get out of debt. I had no time to devote to taking care of all that myself. So, it's been nice to have somebody there to be able to do it for me and not have the worry on my shoulders. So, the extra cost was worth it because I didn't have to deal with the companies. I've enjoyed working with them. I love how the rep has been available. Any time I need him, I can much call and get a hold of him within 24 hours. And they're always good and accommodating. When we've had to lower our payments one month, or raise our payments another month, they've always been so good to work with us on that. We're not quite out of the program yet but we're getting near the end. So, we're very excited to be done with it soon. If anybody were to ask us and say they're in debt, I would tell them to call New Era because they've done it for us and I think they'll do it for them, as well

6 years ago

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Reply from New Era Debt Solutions

Dear Sara, We can't thank you enough for your kind words and wonderful review. We love hearing from great clients like you. Congratulations on your success and it is exciting that you are almost done completely. You make us proud. All of us at New Era wish you the very best now and in the future. Sincerely, Dan Smith President

Sep. 13th, 2019

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Review Source

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Alan Schmidt Cebu City, CEB

New Era is most deserving of my 5 star rating. During the entire process they was always there to help me will support. Especially Gerri A and Cecy W was very professional and extremely helpful my entire time with New Era. During times of personal issues or problems they always helped find ways to help me. I have nothing but praise for the entire staff and highly recommend this company

1 year ago

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Deven Harrison Los Angeles, CA

New Era helped me settle more than $20k in outstanding debts for barely half of the original amount. They are very customer-focused and really do all they can to help you get free from debt. They set realistic expectations and goals for my program and were always quick to respond and assist with my requests. Operating as a nonprofit debt relief program means they really are looking out for the consumer, not some shareholders or corporate entity who demand high revenue. Their monthly maintenance fee is very reasonable and their settlement bonus is more than deserved. Thanks for all your work!

2 years ago

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Corinne Kateri The Villages, FL

I love New Era Debt Solutions because I have been able to see from the first phone call that they are a TEAM of individuals working their absolute best to help their clients. As a young girl with a large amount of debt post college I felt vulnerable to the many companies out there. But when I connected with New Era I felt a true establishment of trust as they provided clear explanations of all the processes I would go through as I began my journey to be financially free. I feel confident knowing they have my best interest at heart!

2 years ago

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Reply from New Era Debt Solutions

We love you too Corinne and it is a pleasure and an honor for us to be able to work with you!

Jul. 30th, 2021

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Haig Pakhchanian Gaithersburg, MD

I was very pleased the way my account was set up with attention to details. The company worked with me when I was having a hard time with my payments and still pay my debt on target date. The customer service was outstanding when I needed them and always available for suggestions. ERA and all my contacts there, are people I trust and one of the best organization I have had the pleasure of working with.

3 years ago

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Reply from New Era Debt Solutions

What a wonderful review Haig. Thank you!!

Jul. 30th, 2021

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Norma Archibald ,

New ERA has been a lifesaver! From the very beginning, I have felt things were handled in a sensitive, compassionate way, communication and updates have been consistent, progress on accounts is available 24-7. Their negotiations and progress on a fair settlement have exceeded my expectations. You will not regret obtaining their services. Top notch company with awesome people.

3 years ago

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Reply from New Era Debt Solutions

Dear Norma, Thank you very much for your wonderful review! We love working for people like you!

Nov. 10th, 2020

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Thomas Lassetter Chelsea, AL

I needed help to fix my surprise debt related to health and family hardship. Veritas Legal referred me to New Era. I am still going through the debt settlement program but they have explained the process to me carefully making sure I understood so I would not have any concerns. I've submitted all my paperwork, indicating how much I owed and then I started saving the money. When I had saved about $7,000.00 or so, they settled my account. I could not have done this on my own and the best part is that I didn't have to file for bankruptcy.

3 years ago

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Reply from New Era Debt Solutions

Thank you Thomas for your wonderful review! And congratulations on your success!

Nov. 10th, 2020

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Jeannie Hall ,

New Era was such a great company to work with and was so helpful in setting up the right program for my husband and I so that we could finally get our debt under control. Jason S, who handled our account, was amazing to work with and worked very hard to help us get out of debt. Everyone we worked with at New Era was wonderful, from start to finish.

3 years ago

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Reply from New Era Debt Solutions

Dear Jeannie, What a great review! Thank you so very much! We are very fortunate to have some great people like Jason here at the company. All of us at New Era wish you the very best! Sincerely, Dan Smith President

Aug. 3rd, 2020

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Linda San Antonio, TX

We were over 100K in debt, through 12 different creditors. In less than a year being on the program, they have settled 7 of our debts, most of which for 50% or less. My favorite part of the program is the manner in which they manage contact with the creditors. I don't have to talk to the creditors at all. If any did call, New Era had provided us with a response to use that didn't allow for harassment. Highly recommend this company.

3 years ago

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Reply from New Era Debt Solutions

Dear Linda, Thank you very much for your wonderful review! It is a pleasure and an honor for us to work with people like you. Your recommendation means the world to us. Wishing you the very best always! Sincerely, Dan Smith President

Jun. 5th, 2020

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Jesus Duran Visalia, CA

Best company in this business field, the way they educated the customer about the program is amazing, when I have questions they answer fast and accurate, they also go above and beyond with the answer and what to expect after that. The stress is way minimum with this support team, an so glad I had chosen this company for my debt consolidation. Am also proud to recommend this company to any one in need of their services.

3 years ago

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Reply from New Era Debt Solutions

Dear Jesus, Thank you very much for your kind words and great review! All of us at New Era wish you the very best! Sincerely, Dan Smith President

Jun. 1st, 2020

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A Cormier Tewksbury, MA

It's unfortunate that I had to get as far as to use a debt settlement company but I'm glad I chose New Era. The customer service is amazing! They were so incredibly helpful throughout the entire process, keeping me informed of all developments. They were able to reach my settlement very quickly so that was a great start to kept me with a positive attitude. I do recommend them if you need to consolidate debt.

3 years ago

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Reply from New Era Debt Solutions

Dear A Cormier, Thank you very much for your kind words and great review! All of us at New Era wish you the very best! Sincerely, Dan Smith President

Jun. 1st, 2020

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Krisheena Wheeling, IL

I am so glad I choose this company and I am so glad that I listened to my parents. They are the one who mentioned about this program and this company as well. All the people here are doing excellent job and I felt that they are always in my back to assist me whatever I need. They are always checking on me if everything is fine and if there’s a little problem they fixed it right away. Thank you so very to all of you for helping me out. I can’t wait to be a debt free!

3 years ago

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Reply from New Era Debt Solutions

Dear Krisheena, Thank you very much for your wonderful review! We are also glad that you listened to your parents and gave New Era the opportunity to help you. We can't wait until you are debt free so we can celebrate right along with you. All of us here at New Era wish you the very best! Sincerely, Dan Smith President

Mar. 23rd, 2020

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Kimberly Kurz Bayamón,

By far the absolute best decision I did was going with New Era. They have stayed on top of my account. Have been extremely communicative when they see something and have taken care of what needs to be taken care of in such a timely manner. If I know of anyone who needs this type of service, they will be the first and only company I would send a friend/loved one to.

3 years ago

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Reply from New Era Debt Solutions

Dear Kimberly, This is one of the best reviews we ever got. Thank you very much for your wonderful comments and kind words. It is a pleasure and an honor for us to work with people like you. All of us at New Era wish you the very best! Stay safe. Sincerely, Dan Smith President

Mar. 20th, 2020

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[email protected] Crestline, CA

Like many of us I was at my wits end. Scared. Had already filed a bk 7 years ago and was totally freaked out about creditors phone calls and feared a lean. Spoke with Alex, the owner and he gave it to me straight up. Factual and honest. I am on my way to being debit free now! The weight has been lifted! The company is super communicative. Tracy D.

3 years ago

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Reply from New Era Debt Solutions

Dear Tracy, Thank you very much for your great review and thank you for giving New Era the opportunity to help you. You are right and situations like yours are very scary. We promise to do our best to walk with you and help you all the way. Wishing you the very best! Sincerely, Dan Smith President

Mar. 11th, 2020

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Rain Aurora, CO

Wonderful, kind, and helpful people! They stopped an illegally filed court case against me, and have assisted me in becoming entirely debt free! I also consider my case manager a friend, which has been an added bonus. Thank you so much! I'll recommend you to anyone who needs your services! Follow up: Been with this company for a couple years now and have successfully completed resolution of my debt!! WooHoo!! Couldn't be more grateful! Thank you Gerri, Rey, and Greg, and everyone else! ❤️

4 years ago Edited October 3, 2022

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Bobster Cary, NC

After suffering a neck injury that keep me from working, I fell behind on my debts. Bankruptcy wasn't an option for me due to licensing issues. So, I did extensive research on Debt Solutions companies and saw that New Era had good reviews. I reached out to them and they have been awesome! Excellent communications, positive support, and so far, very effective! That being the case, I have no hesitation to give them a 5 star review and to write this testimonial.

4 years ago

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Reply from New Era Debt Solutions

Dear Bobster, Thank you for your wonderful review. Also Thank You for giving New Era the opportunity to help you with your debt. It is a pleasure and an honor to work with people that have gone through hardships like you have. I hope you neck injury heals up and that everything is well with you. Sincerely, Dan Smith President

Jan. 28th, 2020

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S.O.

Beyond a doubt the best company we have ever worked with. We did extensive research and decided on New Era Debt Solutions—we could not have made a better decision. We were treated with dignity and compassion throughout the process. We are incredibly grateful and recommend their services with best wishes to all of you folks looking to recover whatever your financial history. Good luck, not that you’ll need it with New Era!

4 years ago

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Reply from New Era Debt Solutions

Dear S.O. Thank you very much for one of the best reviews we ever received! Your words mean the world to us and your recommendation is the highest compliment. It is an absolute pleasure and an honor for us to work with people like you. All of us at New Era wish you the very best and a very Happy New Year! Sincerely, Dan Smith President

Jan. 2nd, 2020

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Julio Velazquez Middletown, NY

Since the day I signed up with New Era; I have not received any calls from any creditors. I simply forward any correspondence I get via mail and forward it to my negotiators at New Era and they take take care of the rest. They keep me informed through out the process every step of the way and forward me a copy of the settlement letters for each creditor that we come to terms with. Thus far everything is moving at a good pace.

4 years ago

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Reply from New Era Debt Solutions

Dear Julio, Thank you very much for your wonderful review. We love working for people like you and we promise to keep taking care of you the best we can. Wishing you the best! Sincerely, Dan Smith President

Oct. 15th, 2019

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Samuel Wilkes Little Rock, AR

Research no more. New Era performed so exceedingly well on my behalf that I must recommend them to anyone seeking debt relief. Their staff is outstanding and always available, their fees are very reasonable, with them collecting only after a debt is settled, and they are incredibly knowledgeable. They settled all my debts, and now I am debt free. I highly recommend this company!!!

5 years ago

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Reply from New Era Debt Solutions

Dear Samuel, Thank you very much for your wonderful review and congratulations on becoming debt free! We love working for great people like you. Your recommendation means everything. All of us at New Era wish you the very best! Sincerely, Dan Smith President

Sep. 13th, 2019

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Matt Phoenixville, PA

These guys are the real deal! I was super impressed with their professionalism, thoroughness, knowledge, and communication. Alex, Tony and the rest of the team were able to save me thousands of dollars (they settled my debt less than 50 cents on the dollar INCLUDING their fees). They know what they're doing, are patient in explaining the process (it's very involved and you need to trust them. If you do, you'll be rewarded) and answered all my skeptical questions. You'll be SO thankful you went with New Era to handle your debt settling needs!

6 years ago

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Reply from New Era Debt Solutions

Dear Matt, Thank you for one of the best reviews ever. Your kind words mean the world to us. Thank you for mentioning Alex and Tony. We are very blessed to have some great people working here at New Era. All of us at New Era wish you the very best now and in the future! Sincerely, Dan Smith President

Sep. 13th, 2019

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Laura Snider New York, NY

Once I gave them all the information they requested, I was able to sit back and let them do all the work. Some companies took longer than others, but one by one my debts disappeared and I was able to start a new life. Good communication; thorough work. Thank you New Era!!!

1 year ago

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GieFaan Kim Narberth, PA

The best part about smaller companies is that they truly care! I was impressed with their ability to navigate through the process and keep a lament like me informed. I naturally had some doubts, but they came through! Serious thank you to Jason and the entire team~

1 year ago

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Vivienne Magadia Irvine, CA

Great service. New Era is very efficient when it comes to handling account transactions. New Era Staff went above and beyond all the time in assisting me with my accounts with a special mention to Jason S and Gerri A. Amazing work in challenging situations. I really appreciate all the hard work and helped me become debt free.

1 year ago

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Kris Limas

I am now Debt Free, So happy!! During time of personal issues or problems they always helped find ways to help me, Especially Gerri A. Thank you also to Gregg, for the help and support. They’re very professional and extremely helpful my entire time with New Era. I have nothing but praise for the entire staff and highly recommend this company.

1 year ago

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Judy barrett Oakland, CA

They gave me the best advice when I needed it. And we're very helpful in the process. I appreciate their patience and always being accessible when I had a question or problem. I am so happy I did finally get out of debt with the help of New Era Debt Solutions.

2 years ago

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Evie Pompano Beach, FL

New Era has always provided me with great customer service. Even when I've had financial challenges, they found ways to work with me. They speak to me in a way that really gives me hope for the future. I would recommend them to anyone who wants help fixing their financial situation. I feel like they really look out for you.

3 years ago

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Reply from New Era Debt Solutions

Thank you very much Evie! Your recommendation means the world to us. All the best to you!

Jul. 30th, 2021

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Scott Lampros El Cajon, CA

NewEra got me out of debt in 4 yrs,i highly recommend them,They answered all my questions,if I called them.If you are looking for a debt consolidating place online look them up and use them.Thanks Scott

3 years ago

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Reply from New Era Debt Solutions

Dear Scott, Thank you so much for the great review. It has been a pleasure working with you. All of us at New Era wish you the very best!

Feb. 10th, 2021

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Cierra Abraham Columbus, OH

Awesome company to work with. They respond quickly to my questions, usually within hours. Very professional and always keep me up to date on settlements. They also provide a portal which makes for a awesome anytime tool know where you stand anytime.

3 years ago

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Reply from New Era Debt Solutions

Thank you very much Cierra! Your kind words mean a lot!

Nov. 10th, 2020

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JLG Centerton, AR

I absolutely loved working with New Era Debt Solutions! They not only helped me manage paying off my debt, but they also helped me get on the right track to help manage my spending in the future. Thank you, New Era! You all were a joy to work with!

3 years ago

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Reply from New Era Debt Solutions

Dear JLG, Thank you very much for your wonderful review! It is always a team effort and we love working with people like you. All of us at New Era wish you the very best! Sincerely, Dan Smith President

Sep. 11th, 2020

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Michelle Villalobos ,

New Era has been there for me since day once. Excellent customer service! They have been by my side every step of the way including during one of my account settlements. They have put my mind at ease knowing I am not alone in this process.

3 years ago

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Reply from New Era Debt Solutions

Dear Michelle, It is a pleasure and an honor for us to work with people like you. It is always a team effort and you are a fantastic team mate. All of us at New Era wish you the very best! Sincerely, Dan Smith President

Sep. 10th, 2020

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Sabrina Gomez Albuquerque, NM

My entire team that worked on my accounts was always available when I needed them, easy to talk to and very knowledgeable. They made my journey to being credit card and loan debt free more bearable and less scary. Especially Jason, you are the best! Thank you New Era team!

3 years ago

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Reply from New Era Debt Solutions

Dear Sabrina, Thank you very much for your kind words and wonderful review! Also thank you for mentioning Jason. Jason is a great man who works really hard to get the best settlements possible for his clients. New Era is very fortunate to have Jason on the team. I will let Jason know about this review. All of us at New Era wish you nothing but the best! Sincerely, Dan Smith President

Aug. 31st, 2020

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Kevin O'Sullivan Port Monmouth, NJ

I'm so happy that we chose to use New Era to help us to pay off our debts. From the first time we spoke to a representative, they were cordial, helpful, and very professional. We were always able to quickly get in touch with them if we ever had a question. I would highly recommend New Era to anyone who needs assistance in dealing with debt.

3 years ago

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Reply from New Era Debt Solutions

Dear Kevin, What a great review! Thank you very much! Your recommendation means the world to us. I wish you the very best! Sincerely, Dan Smith President

Aug. 13th, 2020

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Sgould Houston, TX

They have gone out of their way to assist us. We had signed up with a company that went out of business and New Era took over their accounts. There was a lot of issues with the previous company.. but New Era stepped in and has been amazing. We do appreciate all their help.

3 years ago

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Reply from New Era Debt Solutions

We sincerely appreciate your kind words and wonderful review! All of us at New Era wish you the very best! Sincerely, Dan Smith President

Jun. 1st, 2020

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Chris Butler Cary, NC

Very efficient. Always notifies me when a settlement is made. I can always reach someone for information and help. I am very pleased with New Era and Debt Pay. I would definitely recommend this service to anyone. Thank you for helping me during these trying times in my life.

3 years ago Edited September 14, 2021

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Reply from New Era Debt Solutions

Dear Chris, We love working with people like you! Thank you very much for your great review. All of us at New Era wish you the very best! Sincerely, Dan Smith President

Jun. 1st, 2020

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Larry M Converse, TX

I shopped around before selecting New Era. The reason that was most important to me was that New Era was not going to sell my debts to other handlers. This meant that I would always know who to contact and how to contact them. This also allowed me to have a lower settlement fee percentage also.

3 years ago

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Reply from New Era Debt Solutions

Dear Larry, It is an honor and a pleasure working with you! Thank you for your wonderful review. All of us at New Era wish you the very best! Sincerely, Dan Smith President

Jun. 1st, 2020

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Tony russ Ironwood, MI

When times get bad and you have no other options, New Era came through for me!! I want to recommend them to anyone in this situation! Thank you especially to Nicole C for her kindness and compassion in our families time of need!! A+++ rating. Keep up the good work!!!

3 years ago

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Reply from New Era Debt Solutions

Dear Tony, Thank you very much for your kind words and great review! All of us at New Era wish you the very best! Sincerely, Dan Smith President

Jun. 1st, 2020

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Joaquina Rodrigues Stoughton, MA

I recommend New Era, very friendly costumer service always willing to answer your questions you have, and if you don’t understand they go out of they away to explain everything, I’m happy I’m one of they clients, the best decisions I made. Thank you Nicole you always took your time to help me, you are great employee thank very much.

3 years ago

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Reply from New Era Debt Solutions

Dear Joaquina, What a wonderful review! Thank you very much for your kind words and thank you for mentioning Nicole. We are blessed to have Nicole working with us. She has a huge heart and she loves helping people like you. All of us at New Era wish you the very best! Sincerely, Dan Smith President

Apr. 8th, 2020

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Mark Burlington, NC

I started with Areta Finacial when they were shut down I received a phone call from New Era Debt Solutions Was taking over my program. The service and help i have received has outstanding and professional. A big thank you to Nicole

3 years ago

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Reply from New Era Debt Solutions

Dear Mark, Thank you very much for your kind words and great review! It is a pleasure and an honor for us to be able to work with you. Also thank you for mentioning Nicole. Nicole is a wonderful lady with a big heart and she loves helping people. Nicole and all of us at New Era wish you nothing but the best! Sincerely, Dan Smith President

Apr. 3rd, 2020