Name: Freedom Debt Relief
Rating: 4.7

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Nonya

Phoenix, AZ

Smoke and mirrors Bait and switch Zero customer service and follow up

3 years ago

Reply from Freedom Debt Relief

Hello Nonya, We're very sorry to hear you are dissatisfied with the program so far. We would like to review your account with you and hopefully resolve the concerns you are having. Please send us your contact information associated with your Freedom Debt Relief account in a private message so a specialist can reach out to you.

3 years ago

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Misalina

Orlando, FL

Expected more for the amount and time you all are taking and the fees.

3 years ago

Reply from Freedom Debt Relief

Thank you for your honest feedback, Misalina. We are sorry to hear of your disappointment in the amount of time it takes to resolve account balances. Truthfully, you have made a tremendous amount of progress in the few months you've been enrolled with us. We ask for your continued patience as we work to gain you the best settlements opportunities possible. If you ever have any questions and/or concerns regarding where you are on your graduation path, please contact client services at (800)655-6303 for immediate assistance. Thank you for your time today and thank you for choosing Freedom Debt Relief.

3 years ago

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wayne boots

Sturgis, SD

it was a very well done process and very easy

3 years ago

Reply from Freedom Debt Relief

Thank you for your positive review, Wayne! We look forward to your continued success with the program! Please reach out to our client services department at (800) 655-6303 or if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

3 years ago

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Shellie Valenzuela

Enid, OK

They never called me back after the review depart was supposed to review my account!

4 years ago

Reply from Freedom Debt Relief

We apologize for the lack of follow up you experienced, Shellie. Could you please send us your contact information in a private message so we can look into this further and have someone contact you?

4 years ago

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Danielle R

Queen Creek, AZ

Talked to someone who said he'd call me back he didn't not good customer service

4 years ago

Reply from Freedom Debt Relief

We are sorry that you were not followed up with, Danielle. Could you please send us your contact information in a private message so we can look into this further and have someone contact you?

4 years ago

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Michael Bramblett

Corpus Christi, TX

Be careful They fail to mention all fees.

4 years ago

Reply from Freedom Debt Relief

We’re so sorry to hear you have had a negative experience. Could you please send us your contact information in a private message so we can look into this further and have someone contact you?

4 years ago

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John Murphy

Paradise, CA

It took 3 phone calls to resolve our payment plan issue.

4 years ago

Reply from Freedom Debt Relief

We apologize for the difficulty, John. If you would like a member of leadership to review this and reach out to you, please send us a private message with your contact information.

4 years ago

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John

Southbridge, MA

So far have not heard anything regarding what they are doing and who they are talking to.

4 years ago

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Kris

Killeen, TX

I love how they saved me money each month.

4 years ago

Reply from Freedom Debt Relief

Thank you for your positive review! We look forward to your continued success with Freedom Debt Relief! Please reach out to our client services department at (800) 655-6303 or with any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

4 years ago

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Alberto Cahua

Hialeah, FL

deception, just taking my money and doing little and taking too long to resolve my debt.

4 years ago

Reply from Freedom Debt Relief

We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you. Thank you for choosing Freedom Debt Relief!

4 years ago

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Nancy A Reich

Kasson, MN

So far it has been very good. I needed some advice and called and they were very helpful.

4 years ago

Reply from Freedom Debt Relief

We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

4 years ago

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frank Maciejewski

Danville, PA

Service is slow can not contract any customer service personel.

4 years ago

Reply from Freedom Debt Relief

We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

4 years ago

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teresa helloms

Ryan, OK

It's good. The lady that helped us was good.

4 years ago

Reply from Freedom Debt Relief

Thank you for your great review! We appreciate your comments and look forward to successfully assisting you through the remainder of your debt relief program! Please reach out to our client services department at (800) 655-6303 or should you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

4 years ago

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William

North Royalton, OH

Not enough interaction at the beginning of the service

4 years ago

Reply from Freedom Debt Relief

William, we are sorry you feel that you have not seen any progress in your accounts. As a client enrolls we wait to have the funds build up in your dedicated account as those funds are used to negotiate and we determine what accounts we can work on first. The great part is you can always visit your client dashboard at and get full details of your accounts and also see the status. We always work hard to settle your accounts in a timely matter. Please reach out to our client services department at (800) 655-6303 or if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

3 years ago

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Elizabeth Pratt-McRae

Pushy representative. Felt like she had better clients to work with than me.

5 years ago

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Steve Povlsen

Santa Ana, CA

So far they have done exactly what they said they would do.

6 years ago

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bbarr

Elyria, OH

I wish they would communicate better. I was upset with how high their fees are.

6 years ago

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Kirk Harr

San Jose, CA

It's only been about 3 month it look like it working

7 years ago

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stella twedt

IL

the experience was fine.

7 years ago

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Shari Ahrendt

Nokomis, FL

It is a relief to have you working for me...thanks

7 years ago

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Delsy Diaz

New York, NY

The communication isn’t good, and I’m not satisfied with the program.

1 year ago

Reply from Freedom Debt Relief

This is upsetting to hear, Ms. Diaz. We never intended to disappoint you. Our goal is to support your financial journey by clearly communicating your progress in the program. In reviewing your account, we see that an account specialist has attempted to reach out. We are confident that this collaboration will lead to a better experience for you going forward. Thank you for allowing Freedom Debt Relief the opportunity to serve your financial needs.

1 year ago

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Jennifer Gauntt

Sparks, NV

Excellent customer service representative. Criminal company.

2 years ago

Reply from Freedom Debt Relief

Thank you for expressing your thoughts to us, Jennifer. We are extremely sorry you are satisfied with the results provided to you by the program. We would love an opportunity to discuss your concerns. One of our team members will be reaching out shortly. Thank you for choosing Freedom Debt Relief!

2 years ago

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CHARLES KUHN

Reno, NV

Agents have been very informative and helpful.

2 years ago

Reply from Freedom Debt Relief

Hi, Charles, thank you for your review! We are glad to hear that our client services team has been able to answer your questions. If you could please rate us based on the service provided, it will be greatly appreciated. Also, do not hesitate to reach out to Client Services if you ever have any questions at (800) 655-6303 or email us at . Thank you for choosing Freedom Debt Relief!

2 years ago

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Dennis

Frederick, MD

You should look at the awful deal you got me before you ask me for my thoughts.

2 years ago

Reply from Freedom Debt Relief

Thank you for your honest review, Dennis. We're so sorry to hear about your negative experience. A member of our team with reach out to you shortly to further address your concerns. Thank you for choosing Freedom Debt Relief.

2 years ago

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Ken Huynh

Lincoln, NE

I dont like the way fdr making settlement and the fee fdr charges

3 years ago

Reply from Freedom Debt Relief

Hello Ken, Thank you for sharing your honest feedback. We want to apologize for your negative experience with Freedom Debt Relief thus far. We are experts in Debt Settlement and we are confident you will see fantastic results soon. Feel free to reach out to our highly trained Client Advocates at 1 (800) 655-6303 and they are happy to answer any questions or concerns you have. Thank you for choosing Freedom Debt Relief!

3 years ago

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bev mccullough

New Port Richey, FL

your fees are too high. makes me wish i never started this

3 years ago

Reply from Freedom Debt Relief

We're sorry to hear this, Ms. Mccullough. Compare our fees to the 100% of the debt amount plus any interest and additional late/penalty fees if someone can't meet the monthly required minimum payment. We offer a proven solution at an affordable monthly cost that helps our client pay down their entire debt; principal, fees, interest and all. Also, please know that we do not collect our fees until a settlement has been negotiated and authorized by the client and we have started making payments toward the settlement. Our clients do not pay anything to us before any settlements are made on their behalves. If you have any questions regarding the settlement fees on your account, please feel free to contact our client services team at (800)655-6303 or via email at . Thank you for allowing Freedom Debt Relief to service your financial needs.

3 years ago

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jeanne anne pipa

Seville, OH

I wish I never signed up. Customer service has improved greatly.

3 years ago

Reply from Freedom Debt Relief

Dear Jeanne, We're very sorry to hear that you're dissatisfied with our program! Your concerns matter to us and we want to see what we can do for you to make this into a better experience for you. A member of our team will be reaching out to you to help resolve the concerns you are having.

3 years ago

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Anonymous

San Antonio, TX

Rude customer service caused me to not do business with this company

4 years ago

Reply from Freedom Debt Relief

We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you. Thank you for choosing Freedom Debt Relief!

4 years ago

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Anonymous

Titusville, FL

I never got an answer. Only more forms to fill out from another company

4 years ago

Reply from Freedom Debt Relief

We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you. Thank you for choosing Freedom Debt Relief!

4 years ago

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Sheri

Glendale, AZ

It was horrible. They did not give me accurate information up front.

4 years ago

Reply from Freedom Debt Relief

We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

4 years ago

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Agent conglomeration

Bossier City, LA

Can not get a response to text messages to the conglomerstion of agents

4 years ago

Reply from Freedom Debt Relief

We are sorry to hear your text messages were not getting an immediate response. Please feel free to contact client services at (800)655-6303 for immediate assistance. We hope your experiences in our program have since improved. Thank you for your honest feedback.

3 years ago

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Annette Rivera

Kissimmee, FL

Process takes to long, and creditors keep calling

4 years ago

Reply from Freedom Debt Relief

We appreciate you sharing your honest feedback. We apologize if proper expectations were not set for you. It can take some time (usually around 4 to 6 months) before clients see their first settlement. However, since then, you have made a tremendous amount of progress in our program. Congratulations! Please contact client services should you have any questions regarding your account. Keep up the amazing job, Annette. Here's to your debt-free future! Thank you for choosing Freedom Debt Relief!

3 years ago

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christina

Independence, KY

when i called them they hung up on me TWICE not happy at all

6 years ago

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Dorothy Augustine

Jacksonville, FL

I don't think the information is completed accurate.

2 years ago

Reply from Freedom Debt Relief

We're sorry if you feel you weren't informed enough about our program. We work constantly to improve how we communicate with our clients at every stage of their program, so thank you for your feedback and know that we are working on it. A member of our team will be reaching out to you soon!

2 years ago

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Abdul Salwe

Columbus, OH

they did not complete my debt. it took almost 4 years now

2 years ago

Reply from Freedom Debt Relief

Thank you for voicing your concerns with us today, Abdul. We're sorry you feel too much time was taken in resolving the enrolled balances. However, we would like to take this time to congratulate you on successfully completing our program. Enjoy your financial freedom and thank you for choosing Freedom Debt Relief.

2 years ago

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Steven Van Iperen

Slayton, MN

They made the wrong decision on the order of settlements

2 years ago

Reply from Freedom Debt Relief

Thank you for voicing your concerns with us today, Steven. We work hard to improve our client's experience as much as possible. Our negotiators have been negotiating savings for our clients with hundreds of creditors since we started in 2002. Rest assured, all your accounts will be able to be worked on as long as you stay on track with your program commitment. One of our experienced team members will be reaching out to you shortly to discuss your concerns more in-depth. Thank you for choosing Freedom Debt Relief to meet your financial needs.

2 years ago

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Lois russo

Bridgeville, PA

Not happy my creditors have not been contacted

3 years ago

Reply from Freedom Debt Relief

We're very sorry to hear your disappointment with the program, Lois! When a client first enrolls in the program, we won't contact the creditors to let them know; that's why we let clients know to change their contact information to ours with all of their creditors. The reason we don't contact all creditors in the beginning is due to, we need to have enough funds in your dedicated account to be able to start to negotiate with them. Creditors are not going to want to hear us calling them to let them know a client is enrolled in the FDR program, they're going to want their money and that's why we wait for funds to build so that way when we do contact the creditors we have funds to negotiate with them. We would be more than happy to go over your account with you. Please reach out to our client services department at (800) 655-6303 or for further assistance.

3 years ago

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Jay

Anna, TX

AWFUL experience - never get same answer twice

4 years ago

Reply from Freedom Debt Relief

We're very sorry to hear about your disappointment with the program, Jay. We would like to review your account with you and hopefully resolve the concerns you are having. Please contact our Client Services department at (800) 655-6303.

4 years ago

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Terry Alger

San Antonio, TX

False information given on how the program works

4 years ago

Reply from Freedom Debt Relief

We're sorry to hear about the concerns you're having with the information you were provided about the program. Could you please send us your contact information in a private message so we can look into this further and have someone contact you?

4 years ago

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Patrick Murray

Richland, WA

After taking FDR advice, we are now about to lose our home.

4 years ago

Reply from Freedom Debt Relief

We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

4 years ago

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Kim

They won’t reslove debit with creditors for 120 days.

4 years ago

Reply from Freedom Debt Relief

Hello Kim, We appreciate your honest feedback and we do apologize for any misunderstanding or confusion about our program. Freedom Debt Relief typically begins negotiating on at least one account between 4-6 months of enrolling into our program because we need to show the creditor your financial hardship. Every creditor is different and negotiates at their discretion but we ultimately have your best interest in mind. We are here to provide you with financial freedom and we will do our best to give you significant savings. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

3 years ago

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Jody M Mullins

Nothing ever gets done like they say it will!

5 years ago

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Edith McPike

They have helped me so much,I had 8 debts and have solved 4 and being payed!! I'm almost there if it wasn't for freedom,I would still be stressed out. They are on it!!

3 years ago

Reply from Freedom Debt Relief

We appreciate you taking the time to leave us a review, McPike. We're so happy to hear how much we have helped alleviate the stress you were experiencing. Thank you for choosing Freedom Debt Relief!

7 months ago

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Gary Smith

They really help people in debt trouble wonderful staff to work with they can analyze questions u have I'm about to gradation in 2 months

3 years ago

Reply from Freedom Debt Relief

Your amazing feedback is appreciated, Gary. We're honored to be your solution to financial relief. You are aggressively making your way toward your financial freedom. Keep up the excellent work, and thank you for choosing Freedom Debt Relief.

8 months ago

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Carolyn

when I call they are very friendly and answer all my questions

3 years ago

Reply from Freedom Debt Relief

Thank you for reviewing your experience Carolyn. It's always great to hear clients share how pleased they are with our service efforts and exceptional team. Thank you for being a valued client of Freedom Debt Relief!

7 months ago

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Angela Mendez

They always keep me in que of what's happening

3 years ago

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Anthony

It has gotten me out of debt. My credit score is good now.

3 years ago

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Verified

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Isa Infante

Excellent customer service. Frequent updates one account status.

4 years ago

Reply from Freedom Debt Relief

Thank you so much! We are thrilled to receive your 5-star review and we look forward to helping you reach your goals of financial freedom! Please reach out to our client services department at (800) 655-6303 or should you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

4 years ago