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Freedom Debt Relief

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15,118 User Reviews

9.5

Overall Score

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Agent conglomeration Bossier City, LA

Can not get a response to text messages to the conglomerstion of agents

4 years ago

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Reply from Freedom Debt Relief

We are sorry to hear your text messages were not getting an immediate response. Please feel free to contact client services at (800)655-6303 for immediate assistance. We hope your experiences in our program have since improved. Thank you for your honest feedback.

Nov. 2nd, 2018

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Annette Rivera Kissimmee, FL

Process takes to long, and creditors keep calling

4 years ago

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Reply from Freedom Debt Relief

We appreciate you sharing your honest feedback. We apologize if proper expectations were not set for you. It can take some time (usually around 4 to 6 months) before clients see their first settlement. However, since then, you have made a tremendous amount of progress in our program. Congratulations! Please contact client services should you have any questions regarding your account. Keep up the amazing job, Annette. Here's to your debt-free future! Thank you for choosing Freedom Debt Relief!

Nov. 3rd, 2018

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christina Independence, KY

when i called them they hung up on me TWICE not happy at all

6 years ago

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Dorothy Augustine Jacksonville, FL

I don't think the information is completed accurate.

2 years ago

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Reply from Freedom Debt Relief

We're sorry if you feel you weren't informed enough about our program. We work constantly to improve how we communicate with our clients at every stage of their program, so thank you for your feedback and know that we are working on it. A member of our team will be reaching out to you soon!

Mar. 5th, 2020

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Abdul Salwe Columbus, OH

they did not complete my debt. it took almost 4 years now

2 years ago

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Reply from Freedom Debt Relief

Thank you for voicing your concerns with us today, Abdul. We're sorry you feel too much time was taken in resolving the enrolled balances. However, we would like to take this time to congratulate you on successfully completing our program. Enjoy your financial freedom and thank you for choosing Freedom Debt Relief.

Jan. 23rd, 2020

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Steven Van Iperen Slayton, MN

They made the wrong decision on the order of settlements

2 years ago

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Reply from Freedom Debt Relief

Thank you for voicing your concerns with us today, Steven. We work hard to improve our client's experience as much as possible. Our negotiators have been negotiating savings for our clients with hundreds of creditors since we started in 2002. Rest assured, all your accounts will be able to be worked on as long as you stay on track with your program commitment. One of our experienced team members will be reaching out to you shortly to discuss your concerns more in-depth. Thank you for choosing Freedom Debt Relief to meet your financial needs.

Jan. 9th, 2020

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Lois russo Bridgeville, PA

Not happy my creditors have not been contacted

3 years ago

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Reply from Freedom Debt Relief

We're very sorry to hear your disappointment with the program, Lois! When a client first enrolls in the program, we won't contact the creditors to let them know; that's why we let clients know to change their contact information to ours with all of their creditors. The reason we don't contact all creditors in the beginning is due to, we need to have enough funds in your dedicated account to be able to start to negotiate with them. Creditors are not going to want to hear us calling them to let them know a client is enrolled in the FDR program, they're going to want their money and that's why we wait for funds to build so that way when we do contact the creditors we have funds to negotiate with them. We would be more than happy to go over your account with you. Please reach out to our client services department at (800) 655-6303 or for further assistance.

Sep. 20th, 2018

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Jay Anna, TX

AWFUL experience - never get same answer twice

3 years ago

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Reply from Freedom Debt Relief

We're very sorry to hear about your disappointment with the program, Jay. We would like to review your account with you and hopefully resolve the concerns you are having. Please contact our Client Services department at (800) 655-6303.

Aug. 16th, 2018

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Terry Alger San Antonio, TX

False information given on how the program works

3 years ago

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Reply from Freedom Debt Relief

We're sorry to hear about the concerns you're having with the information you were provided about the program. Could you please send us your contact information in a private message so we can look into this further and have someone contact you?

Jul. 17th, 2018

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Patrick Murray Richland, WA

After taking FDR advice, we are now about to lose our home.

4 years ago

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Reply from Freedom Debt Relief

We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

Feb. 27th, 2018

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Kim

They won’t reslove debit with creditors for 120 days.

4 years ago

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Reply from Freedom Debt Relief

Hello Kim, We appreciate your honest feedback and we do apologize for any misunderstanding or confusion about our program. Freedom Debt Relief typically begins negotiating on at least one account between 4-6 months of enrolling into our program because we need to show the creditor your financial hardship. Every creditor is different and negotiates at their discretion but we ultimately have your best interest in mind. We are here to provide you with financial freedom and we will do our best to give you significant savings. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

Nov. 12th, 2018

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Jody M Mullins

Nothing ever gets done like they say it will!

5 years ago

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Edith McPike

They have helped me so much,I had 8 debts and have solved 4 and being payed!! I'm almost there if it wasn't for freedom,I would still be stressed out. They are on it!!

2 years ago

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Reply from Freedom Debt Relief

We appreciate you taking the time to leave us a review, McPike. We're so happy to hear how much we have helped alleviate the stress you were experiencing. Thank you for choosing Freedom Debt Relief!

Dec. 30th, 2021

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Gary Smith

They really help people in debt trouble wonderful staff to work with they can analyze questions u have I'm about to gradation in 2 months

3 years ago

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Reply from Freedom Debt Relief

Your amazing feedback is appreciated, Gary. We're honored to be your solution to financial relief. You are aggressively making your way toward your financial freedom. Keep up the excellent work, and thank you for choosing Freedom Debt Relief.

Dec. 15th, 2021

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Carolyn

when I call they are very friendly and answer all my questions

3 years ago

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Reply from Freedom Debt Relief

Thank you for reviewing your experience Carolyn. It's always great to hear clients share how pleased they are with our service efforts and exceptional team. Thank you for being a valued client of Freedom Debt Relief!

Jan. 12th, 2022

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Angela Mendez

They always keep me in que of what's happening

3 years ago

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Anthony

It has gotten me out of debt. My credit score is good now.

3 years ago

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Isa Infante

Excellent customer service. Frequent updates one account status.

4 years ago

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Reply from Freedom Debt Relief

Thank you so much! We are thrilled to receive your 5-star review and we look forward to helping you reach your goals of financial freedom! Please reach out to our client services department at (800) 655-6303 or should you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

May. 1st, 2018