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Freedom Debt Relief

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14,356 User Reviews

9.9

Overall Score

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Denise Marshall Los Angeles, CA

Good experience for far

6 years ago

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Deborah karpuszka Coraopolis, PA

Good service, professional, helpful

6 years ago

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Tracy Jordan Madison, WI

This place is a scam....you will end up paying more money than paying off your credit cards yourself!!!!

6 years ago

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Charlotte Grand Canyon, AZ

Wonderful! Thank you all so much for your help!

6 years ago

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Tracy Kenney Cape Coral, FL

So far so good! Can't wait to be debt free. TK

6 years ago

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Benny Dallas, TX

Going well now. Only been in program for 8 months.

6 years ago

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Chanda Reed Memphis, TN

You guys don’t make it easy.. I’m still doing work to get my credit on point

11 months ago

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Reply from Freedom Debt Relief

Thank you for bringing this to our attention Chanda! We are sorry you aren't satisfied with the results given to you by the program. We would like to discuss this with you further, so one of our team members will be reaching out to you shortly. Thank you for allowing Freedom Debt Relief the opportunity to serve your financial needs.

Aug. 25th, 2020

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Dennis Schritter Pocatello, ID

I don't think you are trying hard enough at saving me money.

1 year ago

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Reply from Freedom Debt Relief

Dennis, we are sorry you are not satisfied with the program thus far. We are hard at work to obtain great settlements on your accounts. One of our experienced team members will reach out to you to further discuss your concerns. Thank you for choosing Freedom Debt Relief.

Mar. 4th, 2020

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Elizabeth peterson Jacksonville, FL

Not crazy about how long it takes to settle a debt

1 year ago

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Reply from Freedom Debt Relief

Thank you for voicing your concern, Elizabeth! We look forward to assisting you with your goal of financial freedom! Rest assured, you are in good hands and we're working hard to obtain great settlements on your accounts. We want to make sure we're not just settling your debt, but also being able to reduce your debt. If you have any further questions or would like to discuss the status of your account more in-depth, please reach out to Client Services via phone or email at (800) 655-6303 or . Thank you for choosing Freedom Debt Relief!

Jan. 11th, 2020

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Kimberly Kalina Boswell, PA

I feel it takes too long to get the debt settled.

1 year ago

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Reply from Freedom Debt Relief

Kimberly, keep in mind our settlements are secure and offer you a reduction in your debt that will lead you to become financially free! Client Services can be reached at 800-655-6303 and would love to assist you with any questions you may have. Thank you for choosing Freedom Debt Relief!

Jan. 8th, 2020

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Todd Hagerstown, MD

So far all I've gotten is a lot of grief and $400 more than what was owed on the bill

1 year ago

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Reply from Freedom Debt Relief

Hi, Todd, we are sorry to hear about your concerns. A member of our team will reach out to you shortly. Thank you.

Nov. 25th, 2019

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Dirk Clearfield, UT

They claim they will save you all this money on debt and don't save you a penny!!!

1 year ago

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Reply from Freedom Debt Relief

Hello, Dirk, we are sorry to hear that you are not satisfied. A member of our team would like to reach out to you to address your concerns. Please provide us with your contact information so we can assist. Thank you.

Nov. 7th, 2019

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David L Townsend Denton, MD

So far not a good experience, first settlement and it cost me $400+ more then my original balance

1 year ago

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Reply from Freedom Debt Relief

We are disappointed to hear this, Mr. Townsend. Unfortunately, some creditors are more aggressive than others. We anticipate you will see substantial savings with future settlements. In the meantime, we would like an opportunity to speak with you regarding the concern mentioned. One of our team specialists will be reaching out to you shortly. Thank you for allowing Freedom Debt Relief the opportunity to service your financial needs.

Sep. 26th, 2019

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Robert Evans San Antonio, TX

I like that keep up to date on your case.

2 years ago

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Reply from Freedom Debt Relief

Thank you so much for your review, Robert! Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

Jun. 25th, 2019

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Laura Muskegon, MI

TOTAL TOTAL DISAPPOINTMENT AND DECEPTION DO YOU WANT US TO SHARE THIS EXPERIENCE WITH OTHERS?????

2 years ago

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Reply from Freedom Debt Relief

Hello Laura, We’re so sorry to hear you have had a negative experience. Could you please send us your contact information in a private message so we can look into this further and have someone contact you?

Mar. 20th, 2019

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Nonya Phoenix, AZ

Smoke and mirrors Bait and switch Zero customer service and follow up

2 years ago

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Reply from Freedom Debt Relief

Hello Nonya, We're very sorry to hear you are dissatisfied with the program so far. We would like to review your account with you and hopefully resolve the concerns you are having. Please send us your contact information associated with your Freedom Debt Relief account in a private message so a specialist can reach out to you.

Feb. 6th, 2019

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Misalina Orlando, FL

Expected more for the amount and time you all are taking and the fees.

2 years ago

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Reply from Freedom Debt Relief

Thank you for your honest feedback, Misalina. We are sorry to hear of your disappointment in the amount of time it takes to resolve account balances. Truthfully, you have made a tremendous amount of progress in the few months you've been enrolled with us. We ask for your continued patience as we work to gain you the best settlements opportunities possible. If you ever have any questions and/or concerns regarding where you are on your graduation path, please contact client services at (800)655-6303 for immediate assistance. Thank you for your time today and thank you for choosing Freedom Debt Relief.

Nov. 2nd, 2018

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wayne boots Sturgis, SD

it was a very well done process and very easy

2 years ago

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Reply from Freedom Debt Relief

Thank you for your positive review, Wayne! We look forward to your continued success with the program! Please reach out to our client services department at (800) 655-6303 or if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

Sep. 5th, 2018

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Shellie Valenzuela Enid, OK

They never called me back after the review depart was supposed to review my account!

3 years ago

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Reply from Freedom Debt Relief

We apologize for the lack of follow up you experienced, Shellie. Could you please send us your contact information in a private message so we can look into this further and have someone contact you?

Jul. 17th, 2018

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Danielle R Queen Creek, AZ

Talked to someone who said he'd call me back he didn't not good customer service

3 years ago

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Reply from Freedom Debt Relief

We are sorry that you were not followed up with, Danielle. Could you please send us your contact information in a private message so we can look into this further and have someone contact you?

Jul. 17th, 2018

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Michael Bramblett Corpus Christi, TX

Be careful They fail to mention all fees.

3 years ago

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Reply from Freedom Debt Relief

We’re so sorry to hear you have had a negative experience. Could you please send us your contact information in a private message so we can look into this further and have someone contact you?

Jul. 17th, 2018

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John Murphy Paradise, CA

It took 3 phone calls to resolve our payment plan issue.

3 years ago

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Reply from Freedom Debt Relief

We apologize for the difficulty, John. If you would like a member of leadership to review this and reach out to you, please send us a private message with your contact information.

Jul. 1st, 2018

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John Southbridge, MA

So far have not heard anything regarding what they are doing and who they are talking to.

3 years ago

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Kris Killeen, TX

I love how they saved me money each month.

3 years ago

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Reply from Freedom Debt Relief

Thank you for your positive review! We look forward to your continued success with Freedom Debt Relief! Please reach out to our client services department at (800) 655-6303 or with any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

Apr. 2nd, 2018

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Alberto Cahua Hialeah, FL

deception, just taking my money and doing little and taking too long to resolve my debt.

3 years ago

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Reply from Freedom Debt Relief

We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you. Thank you for choosing Freedom Debt Relief!

Mar. 26th, 2018

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Nancy A Reich Kasson, MN

So far it has been very good. I needed some advice and called and they were very helpful.

3 years ago

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Reply from Freedom Debt Relief

We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

Feb. 27th, 2018

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frank Maciejewski Danville, PA

Service is slow can not contract any customer service personel.

3 years ago

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Reply from Freedom Debt Relief

We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

Feb. 27th, 2018

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teresa helloms Ryan, OK

It's good. The lady that helped us was good.

3 years ago

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Reply from Freedom Debt Relief

Thank you for your great review! We appreciate your comments and look forward to successfully assisting you through the remainder of your debt relief program! Please reach out to our client services department at (800) 655-6303 or should you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

Feb. 27th, 2018

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William North Royalton, OH

Not enough interaction at the beginning of the service

3 years ago

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Reply from Freedom Debt Relief

William, we are sorry you feel that you have not seen any progress in your accounts. As a client enrolls we wait to have the funds build up in your dedicated account as those funds are used to negotiate and we determine what accounts we can work on first. The great part is you can always visit your client dashboard at and get full details of your accounts and also see the status. We always work hard to settle your accounts in a timely matter. Please reach out to our client services department at (800) 655-6303 or if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!

Nov. 1st, 2018

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Elizabeth Pratt-McRae

Pushy representative. Felt like she had better clients to work with than me.

4 years ago

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Steve Povlsen Santa Ana, CA

So far they have done exactly what they said they would do.

5 years ago

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bbarr Elyria, OH

I wish they would communicate better. I was upset with how high their fees are.

5 years ago

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Kirk Harr San Jose, CA

It's only been about 3 month it look like it working

6 years ago

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stella twedt IL

the experience was fine.

6 years ago

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Shari Ahrendt Nokomis, FL

It is a relief to have you working for me...thanks

6 years ago

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Jennifer Gauntt Sparks, NV

Excellent customer service representative. Criminal company.

1 year ago

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Reply from Freedom Debt Relief

Thank you for expressing your thoughts to us, Jennifer. We are extremely sorry you are satisfied with the results provided to you by the program. We would love an opportunity to discuss your concerns. One of our team members will be reaching out shortly. Thank you for choosing Freedom Debt Relief!

Mar. 31st, 2020

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CHARLES KUHN Reno, NV

Agents have been very informative and helpful.

1 year ago

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Reply from Freedom Debt Relief

Hi, Charles, thank you for your review! We are glad to hear that our client services team has been able to answer your questions. If you could please rate us based on the service provided, it will be greatly appreciated. Also, do not hesitate to reach out to Client Services if you ever have any questions at (800) 655-6303 or email us at . Thank you for choosing Freedom Debt Relief!

Nov. 1st, 2019

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Dennis Frederick, MD

You should look at the awful deal you got me before you ask me for my thoughts.

1 year ago

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Reply from Freedom Debt Relief

Thank you for your honest review, Dennis. We're so sorry to hear about your negative experience. A member of our team with reach out to you shortly to further address your concerns. Thank you for choosing Freedom Debt Relief.

Sep. 13th, 2019

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Ken Huynh Lincoln, NE

I dont like the way fdr making settlement and the fee fdr charges

2 years ago

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Reply from Freedom Debt Relief

Hello Ken, Thank you for sharing your honest feedback. We want to apologize for your negative experience with Freedom Debt Relief thus far. We are experts in Debt Settlement and we are confident you will see fantastic results soon. Feel free to reach out to our highly trained Client Advocates at 1 (800) 655-6303 and they are happy to answer any questions or concerns you have. Thank you for choosing Freedom Debt Relief!

May. 28th, 2019

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bev mccullough New Port Richey, FL

your fees are too high. makes me wish i never started this

2 years ago

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Reply from Freedom Debt Relief

We're sorry to hear this, Ms. Mccullough. Compare our fees to the 100% of the debt amount plus any interest and additional late/penalty fees if someone can't meet the monthly required minimum payment. We offer a proven solution at an affordable monthly cost that helps our client pay down their entire debt; principal, fees, interest and all. Also, please know that we do not collect our fees until a settlement has been negotiated and authorized by the client and we have started making payments toward the settlement. Our clients do not pay anything to us before any settlements are made on their behalves. If you have any questions regarding the settlement fees on your account, please feel free to contact our client services team at (800)655-6303 or via email at . Thank you for allowing Freedom Debt Relief to service your financial needs.

Feb. 19th, 2019

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jeanne anne pipa Seville, OH

I wish I never signed up. Customer service has improved greatly.

2 years ago

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Reply from Freedom Debt Relief

Dear Jeanne, We're very sorry to hear that you're dissatisfied with our program! Your concerns matter to us and we want to see what we can do for you to make this into a better experience for you. A member of our team will be reaching out to you to help resolve the concerns you are having.

Jan. 24th, 2019

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Anonymous San Antonio, TX

Rude customer service caused me to not do business with this company

3 years ago

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Reply from Freedom Debt Relief

We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you. Thank you for choosing Freedom Debt Relief!

Apr. 2nd, 2018

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Anonymous Titusville, FL

I never got an answer. Only more forms to fill out from another company

3 years ago

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Reply from Freedom Debt Relief

We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you. Thank you for choosing Freedom Debt Relief!

Mar. 26th, 2018

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Sheri Glendale, AZ

It was horrible. They did not give me accurate information up front.

3 years ago

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Reply from Freedom Debt Relief

We are sorry to hear about the concerns you are having with the program and your account. We would like to work with you to resolve these concerns. Please let us know the best time that we may have someone reach out to you.

Feb. 27th, 2018

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Agent conglomeration Bossier City, LA

Can not get a response to text messages to the conglomerstion of agents

3 years ago

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Reply from Freedom Debt Relief

We are sorry to hear your text messages were not getting an immediate response. Please feel free to contact client services at (800)655-6303 for immediate assistance. We hope your experiences in our program have since improved. Thank you for your honest feedback.

Nov. 2nd, 2018

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Annette Rivera Kissimmee, FL

Process takes to long, and creditors keep calling

3 years ago

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Reply from Freedom Debt Relief

We appreciate you sharing your honest feedback. We apologize if proper expectations were not set for you. It can take some time (usually around 4 to 6 months) before clients see their first settlement. However, since then, you have made a tremendous amount of progress in our program. Congratulations! Please contact client services should you have any questions regarding your account. Keep up the amazing job, Annette. Here's to your debt-free future! Thank you for choosing Freedom Debt Relief!

Nov. 3rd, 2018

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christina Independence, KY

when i called them they hung up on me TWICE not happy at all

5 years ago

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Dorothy Augustine Jacksonville, FL

I don't think the information is completed accurate.

1 year ago

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Reply from Freedom Debt Relief

We're sorry if you feel you weren't informed enough about our program. We work constantly to improve how we communicate with our clients at every stage of their program, so thank you for your feedback and know that we are working on it. A member of our team will be reaching out to you soon!

Mar. 5th, 2020

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Abdul Salwe Columbus, OH

they did not complete my debt. it took almost 4 years now

1 year ago

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Reply from Freedom Debt Relief

Thank you for voicing your concerns with us today, Abdul. We're sorry you feel too much time was taken in resolving the enrolled balances. However, we would like to take this time to congratulate you on successfully completing our program. Enjoy your financial freedom and thank you for choosing Freedom Debt Relief.

Jan. 23rd, 2020

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Steven Van Iperen Slayton, MN

They made the wrong decision on the order of settlements

1 year ago

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Reply from Freedom Debt Relief

Thank you for voicing your concerns with us today, Steven. We work hard to improve our client's experience as much as possible. Our negotiators have been negotiating savings for our clients with hundreds of creditors since we started in 2002. Rest assured, all your accounts will be able to be worked on as long as you stay on track with your program commitment. One of our experienced team members will be reaching out to you shortly to discuss your concerns more in-depth. Thank you for choosing Freedom Debt Relief to meet your financial needs.

Jan. 9th, 2020

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