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Family Credit Management

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LAST UPDATED: August 25th, 2022

Founded as a non-profit credit counseling agency in 1996, Family Credit Management has 20 years of industry experience and offers free credit counseling over the phone for those who need a better plan to get out of credit card debt. The company then consolidates all credit card payments into one monthly payment at a lower interest rate. The client is given a monthly breakdown of how much is being paid for each item.

Family Credit Management is available in 49 states, Washington, D.C., and the Virgin Islands. It has certified counselors to offer consultations to clients. Family Credit Management is a very straightforward and transparent company. They also offer education to their customers for long-term success.

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The Good

  • Education
  • Availability
  • Cost
  • Live Chat Feature
  • Certified Counselors
  • Non-Profit Services


Family Credit Management offers courses on many debt management principles. Some of the items covered are establishing goals, creating a spending plan, ways to save money, managing bank accounts and investing.

All of these items are also in a book that is offered for free to download on the website. Family Credit Management also offers another booklet which gives tips on how to save money. There is also a personal spending plan booklet that helps people create and follow goals.

The website also has financial calculators to help figure out credit card debt, student spending, retirement, and mortgage savings.

Company resources also provide customers with the know-how to increase, repair, or maintain their credit score. How debt management programs affect a customers credit report varies, but a debt management plan, like that of Family Credit Management, does not negatively affect customers' credit score as much as other programs like debt settlement or bankruptcy.

Nevertheless, customers should keep an eye on their credit report to ensure that their credit score does not begin to drop. Increasing your credit score will largely depend on how well you stay on top of your credit card debt, student loan debt, or any other type of unsecured debt.


Family Credit Management is available in 49 states, Washington, D.C., and the Virgin Islands. This allows customers from all over the country to have access to their services. However, this is no guarantee that Family Credit Management will be able to provide you with face-to-face credit counseling.


Family Credit Management charges a one-time enrollment fee and monthly fees. These fees vary client to client. The average enrollment fee is $40. The average monthly fee is $30. In some cases, fees may be waived.

Live Chat Feature

This company offers a live chat feature. This allows customers to easily and quickly receive answers to their questions. If you have questions for Family Credit Management's experts, you have a choice between calling, emailing, or asking via the company's online chat feature.

Certified Counselors

This company employs certified counselors to assist customers with debt consolidation and in dealing with creditors. Your credit counselor will help you set up a personalized debt management program. According to Family Credit Management, with this debt management program, you will be able to:

  • Stop calls from creditors
  • Reduce or eliminate finance charges
  • Calculate when you will be debt free
  • Recieve detailed monthly statements
  • Set up an automatic payment process through your bank
  • Secure phone or web access to your account

Family Credit Management's certified credit counselors will help you navigate the entire debt relief process.

Non-Profit Services

Though a nonprofit services company is by no means guaranteed to be more ethical, it does provide a good starting point. A non-profit credit counseling agency is technically considered a "public charity" under the IRS standards and is formed to give some sort of "public benefit."

The company provides its services for customers with unsecured debt, such as credit card or student loan debt. It also works with virtually all unsecured creditors. This way, you won't have to deal with annoying phone calls from your creditors.


The Bad

  • Accreditations


There are several accreditation organizations that debt consolidation, debt settlement, and credit counseling companies can be accredited by to ensure quality standards and other business practices to help customers choose a company that's been tried and tested. While Family Credit Management does not have every accreditation, it is ISO 9001 certified and highers certified counselors.


The Bottom Line

Through its debt counseling services, Family Credit Management customers can get help in dealing with creditors, set up a debt management plan, and receive quality debt consolidation services. Family Credit Management has more industry experience than many debt counseling companies.

It has learned a lot about what its customers need in its 20 years in business: free consultations, certified counselors, live chat, low fees, and more. Family Credit Management is worth considering if you're interested in a debt management program. Be sure to evaluate customer reviews before making a final decision.

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Zoe Asheville, NC

My partner's friend recommended this service. I enrolled and was not informed of MANY consequences that may (and do) occur when you use this service. 1) The Enrollment forms you sign is a CONTRACT, not just enrollment. So you are under contract before you even know the specifics of the arrangement. 2) Credit cards or FCM will CLOSE ALL OF YOUR CREDIT CARDS which will DAMAGE your credit score, not help it. 3) Customer service was hellacious. They made error after error. 4) They do not disclose these things before you sign the contract. Do not use this company. Do not use any debt consolidation company. Unless you are in major, unmanageable debt, cant pay your cards in any way, dont care about your credit score or the fact that your cards will close, then MAYBE consider it. I would not trust them with anything considering my experience. Go to a financial counselor that has nothing to gain through your "enrollment."

5 years ago

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David Yedlin Broom El Paso, TX

I had services with this company for several years. Recently I set up a consolidation plan with them. They took out the money for several months. I prompted them to follow the debt consolidation plan several times. They blundered over $800 into accounts in a complete disregard for my consolidation plan. All I got was a sorry and an explanation that they couldn't understand my consolidation plan from the notes. The staff lacks competency and can't handle a complicated consolidation plan. Don't waste your money or time with this company.

1 year ago

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Koren Z Magnolia, NJ

You are better off working with credit card companies on your own. Family Credit takes over a week to pay your creditors after you pay them and as far as not damaging your credit score - OMG - my credit score has dropped dramatically on this program. Not even worth it as a last resort!!!

6 years ago