Name: Americor
Rating: 4.8

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Verified Customer

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T.

They didn't leave me with enough information on how it works. I thought they were gonna do a settlement now and just take money out of my account for it, but now they're taking money out of my account and I'm still paying to settle and I don't understand. I need to actually get out of it.

1 year ago

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Verified Customer

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Robert

From the very beginning when I talked with them, they explained to me much of my questions that I had they answered. Everything was explained and I signed up from there.

1 year ago

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Curtis

It's been great. They explained everything and broke down how the process works and how the company works in general to getting things resolved. It was a great experience.

1 year ago

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Pearce

It's been okay. People have been willing to help at any given moment. I get a lot more phone calls than I think are necessary. I don't have a deep understanding as to how the how the company works I guess. They did explain it to me, but I don't really understand how that works. I think there could be more transparency.

1 year ago

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Verified Customer

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Earl Hinson Akron, OH

Stay away from Americor they don't have your best interest at heart only there own,it's about making them money under the disguise of supposedly helping you get debt,they have hidden fees which they don't up front and they don't return phone calls,they making you feel like they are on your side but they are not, specifically if they put you in touch with their loan company Credit9, you will end up paying more money with there 27% interest rate on there loans which means you will be paying more money then if you where to just pay your creditors on your own take it from me I owned over $17,000 to my creditors and with their 27% interest rate I'll end up paying over $32,000 for the next 60 months,so please don't get involved with either company stay away

1 year ago Edited January 10, 2024

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Verified Customer

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Angeline

It's been swell. My rep was friendly and he took the time to explain the Americor way of doing things so that I can understand making the decision to go ahead and be a member.

1 year ago

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Verified Customer

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Steven

Americor is a record company. I got all my questions answered, my text messages were received and responded too, cellphone calls taking questions answered.

1 year ago

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Brittany

The best experience I've had. They've explain everything to me in depth. They're just nice people overall I haven't had anybody rude. It's been great communication.

1 year ago

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Alicia

They've been very pleasant and kind and patient and knowledgeable to answer my questions. They said they were going to reach out to me and they've kept their word

1 year ago

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Verified Customer

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gary sloan Greer, SC

Explain so that I could understand. They were concerned and considerate. They listened to me carefully. They looked to see what program would my situation fit in.

1 year ago

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Verified Customer

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Charlotte Azbell Nelsonville, OH

Very informative in terms of the process and what to expect. I didn't feel like I was being "sold " on anything. And the team is available when I have questions.

1 year ago

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Verified Customer

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Saving Ven Villa Rica, GA

So far, they've been sending me emails for tips and things like that, keeping communication, I believe in good communication when doing business. I appreciate that.

1 year ago

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GLENN L BARBEE Liverpool, NY

They have explained the process well but I'm not far enough to see if it works.I'm very nervous about the calls and my credit taking a dip but I'm going to trust the process.

1 year ago

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Stanley Merideth Paducah, KY

So far I have had an excellent experience with customer service and explanation of process. But, I will score a five if my debts get resolved efficiently to avoid confrontation with creditors.

1 year ago

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Ellen Lukens Midland, MI

Just started. So far things have gone smoothly. However, the 'welcome call' I was supposed to get was horrible. An automated system called me and when the person picked up, I had to go through the verification process. Then they asked why I called. That's a horrible process.

1 year ago

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Verified Customer

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Arthur Lailer South Portland, ME

Americor seemed like a company that could help me out of my debt situation and gave me the reassurance that the program I was entering would help me.

1 year ago

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Janet I Fuentes Kahului, HI

I keep asking for info and get no response, i was told i would receive letters to send to creditors and have never received them when ask abount them through e mails i get no reply

1 year ago

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Verified Customer

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Vincent

It's been very good. Very thourough in answering questions and helping me understand what I'm doing. I have some trouble signing on to my Americor on my phone.

1 year ago

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Verified Customer

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Joseph Sharpe Suffolk, VA

FANTASTIC WEBSITE. EXCELLENT CUSTOMER SERVICE. VERY PROFESSIONAL REPRESENTATIVES THAT ARE EXTREMELY HELPFUL, PATIENT, FRIENDLY AND EFFICIENT. THANK YOU!!!!

1 year ago

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Verified Customer

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Luis Gomez Pharr, TX

I have just started working with Americor on debt consolidation. So far the company explained the process and has responded quickly to my questions.

1 year ago

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Verified Customer

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Marsha Gibbs Galion, OH

Client Advocate Jennifer V has been extremely helpful and reassuring during this difficult time. She's been very patient and helpful. Outstanding performance. Thank you!

1 year ago

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Verified Customer

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Arthur Mack Spring, TX

Interactions I have had with Americor personnel have been knowledgeable, professional, and respectful. Communication is eady, by phone, text, and email.

1 year ago

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Verified Customer

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Victoria Mutschler Williamston, NC

Excellent customer service. Never had an issue with anything. Followed the plain that was given to us and we were able to stay on track, so we could transfer to Credit 9.

1 year ago

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Verified Customer

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Samuel Spears Beardstown, IL

Because I just started with them and I'm waiting to see if anything changes I have been receiving a lot of calls from the different companies that I put on the listing for them to help me with

1 year ago

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Kim sprowls Akron, OH

It was a much harder process than I originally thought it was going to be. They did keep in contact with me every month to let me know what was going on. In the end I still have the same if not more debt than I originally started with. I'm just paying someone else.

1 year ago

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Donovan

Don't be skeptical, always call and ask questions and make the right choice based on you and your needs. The rep I talked to was pretty easy to talk to and she communicated to let me know exactly how the program will go. Everything was smooth.

1 year ago

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Ambria Birmingham, AL

Americor really helped me with my credit card debt but they csn be a little pushy and impatient when they want an answer to a particular course of action concerning debt settlements

1 year ago

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Verified Customer

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Annie Nettles Florence, SC

It's been two months that I've been in the program but I haven't heard from Americor if they are talking to my creditors, I'm a little scared and getting calls and emails, text messages that payments are late. I can't rate any higher until I can visually see that my agent is working on my creditors.

1 year ago

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Verified Customer

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Jason Brooks Beacon, NY

In the beginning things were going good, my rep Chris was very knowledgeable and helpful. Once I reviewed the documents, I realized I could probably handle things myself instead of using americor at this time. So I submitted my cancellation request and I received a call from Chris the same sales rep but this time he was definitely rude, he felt like this was a personal shot at him that I wanted to cancel my agreement, very argumentative and defensive. He was over talking me wouldn't let me speak just overall trashy, unpleasant, and unprofessional performance. At the time I was at working myself and we were slammed, and for me to step away to even answer the phone call was already me being nice because me and him spoke, but if I know it was going to be a disrespectful aggressive person on the other side of the phone I would've proceeded with working. In the beginning I wanted to try americor maybe later in the year if my new plan didn't work out but now I WILL NEVER USE AMERICOR NOR WILL I EVER RECOMMEND ANYONE ELSE!

1 year ago

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Verified Customer

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Michele

So far I'm not real happy because they quoted me a monthly price and it's a big difference compared to what it will actually be. I just got an email today saying I'm going to be paying about double what they told me on the phone when I signed up with them.

1 year ago

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Verified Customer

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Helene Ginsburg Deerfield Beach, FL

Roy Perez, Credit 9 Loan Rep, worked well and hard with me to obtain lower rate for payback in 3yrs at a lower interest rate than what I was paying.

1 year ago

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Verified Customer

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Cynthia A Anouar Edmond, OK

Easy to understand and very helpful. Love the videos for explaining the process. Being able to work on my dept and start planning for a better future.

1 year ago

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Aoon

Not the worst and not the best. I wish the procedure of how things would work was laid out clearer. I wish our experience with them was a little better. They were not completely honest about the program. They should be more upfront about things.

1 year ago

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Verified Customer

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Clarissa

The lady I spoke to was very nice and very sweet. The man I spoke to had a bit of an attitude. Overall experience has been great. Americor is a great company.

1 year ago

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Kim

I haven't had any issues with trust. Very nice and professional. My experience with Americor has been very pleasant. I would definitely recommend Americor to someone.

1 year ago

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Verified Customer

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MaryJane

My experience has been great. At one point it wasn't so good, but now it's caught up and they are awesome and help me. I would advise people to go to Americor.

1 year ago

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Roger

Sometimes it was confusing talking to them and I think they should advertise better. I think they need more explanation as far as borrowing the money. I had no idea that I was going to be paying when I was going to pay so I kind of went ahead and paid the account out I didn't stay long. My experience has been ok.

1 year ago

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Judy Gray Pompano Beach, FL

The intake was process was greatly flawed. When the customer service representative took my information, I made it very clear that I wanted my wife's information and debt consolidated with mine. The woman on the phone claimed she needed my information first, and then would collect my wife's data. She never did, and then tried to create a separate account so she would receive credit for two accounts. Unfortunately, my wife's debts were too minimal to qualify for the plan. That left her with her own debt, which isn't what I requested.

1 year ago

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Peter Carlberg Harrisville, NH

Communication has been excellent in every step. This is a difficult time in life and it seems like Americor cares about the people in their program. So far.. Thank you

1 year ago

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Gaby Juarez Long Beach, CA

Important details of the program were not fully disclosed completely. There were some surprises throughout the process. Overall, the program is working even though we had a few hiccups.

1 year ago Edited January 10, 2024

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Dave Fort White, FL

Because I just started with this company and have not experienced anything except a lot of confusion with calls/emails/text needing information that had already been submitted. And the changing of contract I dropped one creditor, but not reflected on my account online.

1 year ago

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Verified Customer

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Cliff

They were able to settle for a pretty low amount and they got it resolved a lot faster than what I previously anticipated. It all went pretty smoothly. It's been good.

1 year ago

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Nodira

I trusted them and later I found out that they weren't able to negotiate and take over my medical debt and it started a legal issue. They're always up to help but sometimes it's so hard to reach them. I have to leave them a text messages or a voicemail in the office. They actually helped me out but not completely.

1 year ago

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Jessie

So patient and kind and knowledgeable and took the time with me and kind of walked talked me through everything. Roxana has been my little counselor the whole time.

1 year ago

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Susan

Don't hesitate just do it. Everytime I've ever had to contact customer service they answer back within an hour or so and they always call me through anything that I need and I've always solved my problems.

1 year ago

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Colleen

If I ever didn't understand something, they explained it to me well. They allow you to check on what's been done. My experience has been very interesting. I'm very satisfied right now. I would tell people to try Americor.

1 year ago

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John

They're very polite, they helped me out with what I needed and answered all my questions early. I'm a new customer but so far my experience has been good. So far I have good feelings about the program.

1 year ago

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Nicola

They told me what was gonna happen and they walked through the process and it was easy to understand. It's pretty straightforward. Just give it a try and just give it a try.

1 year ago

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Anandh

My experience with the Americor has been very good. I had a client advocate for me. Make sure you understand how they're going to begin with the different creditors

1 year ago

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Marya

The app was self explanatory and easy and accessible. It was a lot easier compared to some other ones I've tried. Customer service didn't help completely when I called one time.

1 year ago