Name: Americor
Rating: 4.8

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kathy moews Buffalo, MN

Very friendly and thorough and willing to help.

5 months ago Edited March 5, 2024

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Jennifer Szatny

Service on behalf of clients Agent very knowledgeable

5 months ago

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George Hill

Hard to know where I stand since going to Credit9.

5 months ago Edited April 11, 2024

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Kyle Saint Paul, MN

I appreciate getting a lowered final debt

5 months ago

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Dionne Young Candler, NC

Timely arrangement of the financial plan.

6 months ago

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Carlos Myerstown, PA

Good job, I received all the information that I needed

6 months ago

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Scott Callahan Troy, IL

Everyone is there to help you with anything you need

6 months ago

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Victor Rosario Middletown, NY

Love the service Customer service is amazing

6 months ago

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Amie Houston, TX

So far so good. We will see! People are very kind.

6 months ago Edited October 10, 2023

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Lee Springdale, AR

Very professional and they help you every step of the way.

7 months ago

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Carlos Berrios North Miami Beach, FL

“Welcome” call was a rushed reading of a scripted guide. He actually yawned at one point!

7 months ago

Reply from Americor

I want to extend my sincere apologies for the subpar experience you had during your "Welcome" call. Your feedback is essential, and I appreciate you bringing this to our attention.

I'm truly sorry that the call seemed rushed and that you felt the representative was not fully engaged. This is not the level of service we aspire to provide, and I want to assure you that we take your concerns seriously.

To address this issue and ensure a more positive experience moving forward, we are reviewing our onboarding process and retraining our team to deliver a more personalized and attentive welcome experience. Your feedback is instrumental in helping us make the necessary improvements.

If there's anything specific you would like us to address or if you have further concerns, please feel free to reach out directly at [email protected]. We value your input, and we are committed to making sure your experience with us is a positive one.

Thank you for your understanding.

Sincerely,
Americor

Dec. 26th, 2023

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George Dieffenbach Queens, NY

Nice work! Very professional! Good info!

7 months ago

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charlon smith Louisville, KY

It was hard to get in touch with an actual person.vSlow response time to email that are sent with questions/concerns.

7 months ago

Reply from Americor

Hello Charlon, thank for taking the time to share your experience with us. We appreciate your perspective and we are always striving to improve our services. Unfortunately, we cannot locate your contact information based on the provided details, preventing us from reaching out directly to address your concerns. While we wholeheartedly respect your decision to cancel with us, we believe that we can still continue to assist you in your journey to becoming completely debt free. Please get in touch with us via email so we can resolve any issues you may be facing at [email protected]. Best regards, Americor

Sep. 25th, 2023

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Manuel Hernandez Atlanta, GA

The Professionalism and customer service care

7 months ago

Reply from Americor

Thank you for taking the time to share your positive experience with Americor! We're overjoyed to have been of assistance. We're here for you whenever you need us. Best regards, Americor

Sep. 25th, 2023

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Keith Awai Mililani Town, HI

Sincere in him wanting to help and knowing he is there for me.

7 months ago

Reply from Americor

Dear, Keith. Thank you so much for taking the time to write us such a kind review. You can always count on us to assist you! Best regards, Americor

Sep. 25th, 2023

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Audrey Cibolo, TX

Explained everything to my satisfaction and understanding

7 months ago

Reply from Americor

Thanks so much for your kind words! We're thrilled to have provided you with a positive experience. If you ever need assistance in the future, don't hesitate to reach out. Best regards, Americor

Sep. 25th, 2023

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Terri Bates Ashland, KY

Kindness and thorough consideration by representatives

8 months ago

Reply from Americor

Thank you so much for your kind words! We're thrilled to have provided you with a positive experience. If you ever need assistance in the future, don't hesitate to reach out.

Best regards, Americor

Aug. 15th, 2023

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Kurt Massey Oklahoma City, OK

Very helpful and made me feel at ease with the situation

8 months ago

Reply from Americor

Your positive review brightened our day! We're honored to have played a role in your financial journey. Remember, at Americor, your well-being is our priority.

Best regards, Americor

Aug. 15th, 2023

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Rachael Baker

She was personable, kind and allowed me to talk.

8 months ago

Reply from Americor

Thank you for your stellar review, Rachael!

Best regards, Americor

Aug. 15th, 2023

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Cheryl Minyard Royston, GA

Very informative and jeeps me in the loop

8 months ago

Reply from Americor

Thank you so much for your kind words! We're thrilled to help on your journey to becoming debt-free.

Best regards, Americor

Aug. 15th, 2023

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Kimberly Sue Szczepanik Toledo, OH

I dislike the fact that you raised the amount of what I was paying when all I was supposed to pay was the set amount of $162/mo.

8 months ago

Reply from Americor

Dear Kimberly,

We sincerely apologize for any frustrations you experienced during your time with the Americor program. It is never our intention to cause confusion or frustration, as we strive to offer clear and concise assistance to all our customers. We understand transparency and trust are key values during your time in our Debt Resolution program.

We appreciate your feedback and will use it as an opportunity to improve our communication skills. We believe in constant growth and learning from our mistakes.

Please reach out to us via email at [email protected] to schedule a callback to help clarify any questions or concerns you may still have; as well as to review if there is anything specific actions we may need to take in order to rectify this situation. We continue to value your business and aim to provide a better experience to all of our clients in the future.

Best regards, Americor

Aug. 16th, 2023

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Cheryl castellano - Hubert Toms River, NJ

I like the fact everything can be done online.

8 months ago

Reply from Americor

We're delighted to hear that you're satisfied with our services! Your feedback fuels our commitment to delivering top-notch solutions. Feel free to recommend us to friends and family.

Best regards, Americor

Aug. 16th, 2023

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Rodney G Hart Liberty, MO

They did not bother me. Informed me about any settlements.

8 months ago

Reply from Americor

We're delighted to hear that you're satisfied with our services! Your feedback fuels our commitment to delivering top-notch solutions. Feel free to recommend us to friends and family.

Best regards, Americor

Aug. 16th, 2023

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Verified Customer

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Terrie

I'm understanding everything they are doing for me.

1 year ago

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Steven Trowbridge Benson, AZ

they listened and were non-judgemental. they cared!

1 year ago

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Terry Morrison Little Rock, AR

Never here from them. I need help creditors are calling. Please tell them to contact me, I need help.

1 year ago

Reply from Americor

We appreciate you bringing this issue to our attention and we are very grateful for the opportunity to respond.This issue is already escalated to our upper management and someone will reach out to you so we can help you resolve this,Should you have any more questions or concerns, please feel free to email our Customer Experience Manager directly at [email protected]

Jan. 10th, 2023

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Verified Customer

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Violet Rhodes Detroit, MI

They kicked in rather slow to me, but I will rate them again if possible.

1 year ago

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Elijah

My representative has been really helpful and personable.

1 year ago

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Linda

They're always very friendly and answer my questions.

1 year ago

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Marilynn

The representative was courteous, knowledgeable.

1 year ago

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Arthur Oklahoma City, OK

I am very pleased on how they're helping me

1 year ago

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Suzanne McCool Newburgh, IN

The initial contact was a bit overzealous in what Americor could negotiate

1 year ago

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Gordon Nelson Yell Easthampton, MA

Because I was told one thing and it wasn't done as stipulated.

1 year ago

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Jessie McKnight McComb, MS

Quick to Explain how you gain credit by investm

1 year ago

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Cristina Stroia Kew Gardens, NY

Good customer service, portal easy to use.

1 year ago

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Ric DE Land, FL

Getting notifications about late payments.

1 year ago

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Vickie Okelley Stephens, GA

There really nice people answer every question

1 year ago

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Lisa Theis Hondo, TX

My first person to talk to was so helpful

1 year ago

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Georgia Baker Ballwin, MO

I ended up being sent to collections agency because they didn't inform my creditors

1 year ago

Reply from Americor

We appreciate you bringing this issue to our attention and we are very grateful for the opportunity to respond.This issue is already escalated to our upper management and someone will reach out to you so we can help you resolve this,Should you have any more questions or concerns, please feel free to email our Customer Experience Manager directly at [email protected]

Jan. 10th, 2023

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Verified Customer

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Joyce Elaine Hall Gainesville, FL

They argue way too much. I changed my mind about the loan and what I got was was a sales pitch!!!

1 year ago

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Pamela Skapple Logan, UT

I signed up they are taking my money but no word from anyone

1 year ago

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Paul sharon Allen, TX

They haven't done anything yet. Or at least I haven't been informed.

1 year ago

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Verified Customer

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Terry Schaefer

Nothing had really happened yet, just a bunch of debt collectors calling me 15 times a day

1 year ago Edited January 10, 2024

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George Kendall Troy, TX

Have not received welcome call left oice mails nobody calls back

1 year ago

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Michael

They're very helpful and efficient at Americor.

1 year ago

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Mary Murphy Hollywood, FL

Trying to work with me when no one else would

1 year ago

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David

They're always there everytime you call or whatever. They were great.

1 year ago

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Jerry

They could answer any question you need to ask.

1 year ago

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Shana R Rivers Vance, AL

Pertinent information about my accounts was not shared in order for me to make the right decision,

1 year ago

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Verified Customer

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Daniel Bruce Penny Harrison, MI

So far I have been inundated with text messages and calls the were false about settlements

1 year ago